--- title: Insperity Reviews meta_title: 'Insperity Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 324 reviews by the users' company size, role or industry to find out how Insperity works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 324 scale: '5' date_modified: '2026-08-13' parent_category: name: HR Services url: https://www.g2.com/categories/hr-services --- # Insperity Reviews **Vendor:** Insperity **Category:** [HR Consulting Providers](https://www.g2.com/categories/hr-consulting) **Average Rating:** 4.3/5.0 **Total Reviews:** 324 ## About Insperity Insperity is a human resources partner that goes beyond the expected, meeting you where your company is now – and readying it for the future. Our purpose is to help companies accelerate growth by focusing on human potential. We offer small to midsize businesses the HR insights, expertise and technology needed to increase the likelihood, degree and speed of success. From people strategies and workforce management to employee benefits and HR compliance support, we can help you boost employee engagement and build a more resilient business. Whether you’re looking for an HR tech platform or a full-service professional employer organization (PEO),\* we’ve got you covered. We have a wide range of HR solutions to help your business thrive. Insperity HRCore The Insperity HRCore™ solution combines HR support with a human capital management technology platform designed to streamline workforce, payroll and benefits administration. Insperity HR360 The Insperity® HR360 solution is a dynamic, full-service PEO offering that provides strategic HR guidance to support leadership, employees and efficient ways of working. Insperity HRScale The Insperity HRScale™ solution, developed with Workday, is a PEO offering for fast-growing businesses that combines expert service with powerful technology to tackle HR challenges. Additional services You can also include these add-ons to our solutions: • Contractor management platform • Talent acquisition services • Financial services • Retirement services • Insurance services You have options when it comes to HR providers, but few companies offer the same level of service as Insperity. We’re a true HR partner, working closely with your team to build a people strategy that strengthens your organization. It’s a direct reflection of our mission to help businesses succeed so communities prosper. Ready to transform your approach to HR? See what’s possible with Insperity: insperity.com. \*A PEO is a comprehensive HR partner that can help with your most time-consuming HR tasks and manage certain employer-related responsibilities through a co-employment relationship. ## Insperity Reviews ### 1. Sales experience walked us away, not the product. **Rating:** 0.0/5.0 stars **Reviewed by:** Paige M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Insperity?** Hard to comment on the product directly, since we didn't engage. The breadth of services bundled into one offering is appealing on paper for the right kind of business. **What do you dislike about Insperity?** The sales experience. Our rep excused his own pricing by saying "even CPAs struggle to follow" the financial document, then labeled $32,094 of net-new annual expense as "Savings." That's misleading, at best. After we declined in writing on May 12 with our reasoning laid out, he bypassed the evaluators and went directly to the company owner five weeks later without copying me, despite being told I was leading the evaluation. How a company sells something tells you how they'll service it. **Recommendations to others considering Insperity:** Demand the PEO and co-employer structure terms in plain language up front. Demand the financial breakdown in writing before any meeting. If you name a decision-maker, expect their rep to find a way around her if the answer is no. **What problems is Insperity solving and how is that benefiting you?** We evaluated Insperity's HR360 PEO offering and did not move forward. The PEO model can solve real problems for businesses with weak workers' comp claims histories or that need full HR outsourcing. It did not solve a problem for us. **Official Response from Julia with Customer Advocacy:** > Hi Paige, Thank you for your feedback. We are sorry to hear about your frustrations and disappointments. Your feedback has been shared with the appropriate teams. Should you have additional input or would like to talk further, please email us at contact@insperity.com. ### 2. Systematic HSA Enrollment Failure and Complete Lack of Operational Accountability **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Semiconductors | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Insperity?** The basic payroll processing functions work as intended when there are no system errors. **What do you dislike about Insperity?** I am writing this to bring an operational and customer service failure to the attention of Insperity’s executive leadership. After joining my company, I immediately completed my HSA enrollment. Due to an internal Insperity system glitch, my enrollment data was never transmitted to Optum Financial. Despite proactively reaching out to flag that my deductions were missing, Insperity’s support team continuously avoided accountability. Instead of acknowledging their data transmission error, they copy-pasted IRS eligibility guidelines and blamed their banking partner, Optum. When I requested a routine operational guarantee—asking them to confirm that the technical issue was resolved before I manually adjusted my payroll to "catch up" on missed contributions—the support team completely ignored the question. They refused to confirm if my account was active or provide payroll deadlines, offering zero assurance that the system wouldn't fail a second time. **Recommendations to others considering Insperity:** I recommend prospective buyers closely examine how Insperity handles benefits exceptions and system errors before signing a contract. Clients pay a premium for a PEO to manage benefits seamlessly. When internal technology glitches occur, buyers should expect operational accountability, proactive data tracking, and clear communication—not rigid, scripted responses that leave the employee to figure out workarounds on their own. **What problems is Insperity solving and how is that benefiting you?** They handle our standard HR, benefits administration, and payroll processing, which help consolidate core HR tasks into a single platform. **Official Response from Julia with Customer Advocacy:** > Hello, we take all feedback very seriously and are disappointed to hear about your experience as our client. We'd like to speak with you further to see how we can help. Please e-mail us at contact@insperity.com so we can discuss the particulars of your situation. ### 3. Lied to. Delayed. Ignored. **Rating:** 0.0/5.0 stars **Reviewed by:** Robert H M. | Vice President Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Insperity?** It fulfills the definition of a payroll and HR solution. The cost of benefits isn't bad either. **What do you dislike about Insperity?** We were clear from the start that we wanted and desperately needed to: post jobs, receive applications, and screen those applicants through to onboarding. It took 6 weeks to get a clear answer that those things ARE NOT included and would be thousands of dollars extra to set up and then monthly subscriptions. We lost over a month waiting for an official response as our request was bounced from one "dedicated" support person to the next. All in, we have something like 15 support people for our account and each performs like 6% of our needs and none knows what the others are doing or have done. After passing on the $3k+ setup fee to track applicants we moved on to finding our applicants. However, screening them requires the use of 3 separate portals for some reason, and zero labels or cheatsheet provided to explain what is happening with them. You get a "report" that is titled a long number and doesn't actually tell you anything. An applicant typically clears in 3-5 business days despite selecting the most basic check possible. It's needlessly byzantine, has possibly the worst UX I've encountered in 25 years, and isn't cheap. **Recommendations to others considering Insperity:** If you have a working solution for advertising jobs and screening applicants then this isn't the worst choice you can make. Just know that it's going to be needlessly more complicated than it needs to be based on their Henry Ford approach to processes. Everyone knows their part of the assembly line but nothing about any of the others so you'll routinely get the "your princess is in another castle" response to questions. **What problems is Insperity solving and how is that benefiting you?** Payroll solutions, HR solutions. That's about it. The benefits are we aren't doing it by hand. ### 4. Please don't do this to your employees **Rating:** 0.0/5.0 stars **Reviewed by:** Wes P. | Principal Software Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Insperity?** Their name is easy to spell. That is literally the ONLY thing they have going for them. **What do you dislike about Insperity?** Everything. Their website is a terrible, confusing morass of poorly designed pages, with no sensible flow centered around accomplishing a task. Attempting to call them results in being put on hold forever. If you do wait through the hour+ wait queue, the people who finally pick up are useless. **What problems is Insperity solving and how is that benefiting you?** My employer must have reduced costs significantly to inflict this level of pain on their employees, but I can't speak to that. ### 5. Worst Product of All Time **Rating:** 0.0/5.0 stars **Reviewed by:** Shelly P. | HR Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2019 **What do you like best about Insperity?** Nothing. Truly nothing. There are free programs that are better than this unnecessarily complex and rigid program. **What do you dislike about Insperity?** I have been in HR for 15 years and have personally developed time tracking software. I have used several different types - from sophisticated to free online time tracking. We are using Timestar (coming from Kronos) because it was a part of the Insperity package and was sold to us as an easy to use product. Believe me when I say that it is the worst product and I genuinely don't know how they are in business. The support is okay, in that they have a support group. But the support group seems to be made up of a bunch of programmers that don't understand the end user. Which is odd because you'd think that they need to track their own time. I have been trying for 8 months to get this system to properly display information. Forget about anything more complicated like predicting vacation balances for future time off requests. This system doesn't even display the balance on a summary page as the balance. For the Timestar programmers, "balance" means time accrued, adjustments made, time taken, future accrual.... and that is the "balance". On a summary dashboard that the employee looks at?! The employee only wants to know "how much time is available to me"? That's what BALANCE should represent. And don't get me started on the detailed summary page - I had to send out a broad notice to all staff to tell them to entirely disregard that page because it was so confusing (AND INACCURATE). How can it be inaccurate if you're simply plugging in numbers. Time tracking isn't that complicated. I have personally spent hundreds of hours trying to get this thing to work and 8 months later, it is still not correct. It can't account for a "cap". So if your policy has an accrual cap, it cannot properly handle that. Truly the worst product I've ever seen. And we're stuck with it because we bought into Insperity. **What problems is Insperity solving and how is that benefiting you?** If you are used to processing and tracking time off and timesheets by paper, I suppose this would be a step up. OTHERWISE I see no value and no benefits. Also - it is not fully integrated with Insperity Premier or other Insperity products like performSmart. There is basic information (such as employee Supervisor) that you have to manually enter yourself. Entirely inefficient. ### 6. Misleading and expensive **Rating:** 0.0/5.0 stars **Reviewed by:** Nathan Z. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2018 **Describe the project or task Insperity helped with:** We used Insperity for under one year. They charged astronomical fees that were hidden and they couldn't explain them. It was an expensive and time-consuming mistake to use Insperity. **What do you like best about Insperity?** The safety training that is made available for no shown extra charge. **What do you dislike about Insperity?** This sounds extreme but we disliked very close to everything Insperity offered. The account contacts are often changing and are very unintelligent about their services and the laws. The fees and rates are extremely expensive. All information and explanations had to be pried from them. **Recommendations to others considering Insperity:** Check out your other options. ## Insperity Discussions - [Does insperity use iSolved?](https://www.g2.com/discussions/insperity-workforce-acceleration-does-insperity-use-isolved) - [Does insperity use iSolved?](https://www.g2.com/discussions/does-insperity-use-isolved) - [What is insperity Premier?](https://www.g2.com/discussions/what-is-insperity-premier) - [What is org chart now?](https://www.g2.com/discussions/what-is-org-chart-now) - [What is insperity workforce optimization?](https://www.g2.com/discussions/insperity-workforce-acceleration-what-is-insperity-workforce-optimization-57189443-e774-4f45-ade5-17e48c3a8a3d) - [View Insperity pricing details and edition comparison](https://www.g2.com/products/insperity/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+16%3A41%3A56+-0500&secure%5Bsession_id%5D=526970e9-3ae8-4827-9662-71e02aa0365e&secure%5Btoken%5D=a3abd64cf9d4cb10506ed7c7ba16eb1be9cb4853f1bb8aae2f08fe93149a6900&format=llm_user) ## Insperity Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Core Features - Payroll Services** - Payroll Runs - Payroll Department - Analytics - Direct Deposit **Advanced Features - Payroll Services** - Pay Taxes - Benefits - Other Training - Time Tracking - Integration **Support - Payroll Services** - Experts - Live Support **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Insperity Alternatives - [ADP Payroll Services](https://www.g2.com/products/adp-payroll-services/reviews) - 4.0/5.0 (270 reviews) - [G&A Partners Services](https://www.g2.com/products/g-a-partners-services/reviews) - 4.7/5.0 (63 reviews) - [Lumity Benefits Solution](https://www.g2.com/products/lumity-benefits-solution/reviews) - 4.8/5.0 (64 reviews)