TC

Thania C.

Senior Vice President Marketing

Enterprise (> 1000 emp.)

1/23/2018

"Visual report with Inspectlet"

5/5

What do you like best about Inspectlet?

It is really very easy to use, I like that it is quite economical and it offers videos in an explicit and detailed way the interaction of the users, with a good quality of the video, without losing any detail and giving a quite complete report. It has useful and complete functions. Review collected by and hosted on G2.com.

What do you dislike about Inspectlet?

Setting everything up so that it is exactly what you want is complicated, you have to be very specific to try to see what you really want. In general, the interface is a bit complex. Review collected by and hosted on G2.com.

Recommendations to others considering Inspectlet:

If you want to make an in-depth analysis of your application the best is Inspectlet, the best software to be able to have a detailed analysis of the users that visit your website and be able to recognize and understand explicitly what they like to do on your page. I recommend it to one hundred percent, it is a complementary software to your work. Review collected by and hosted on G2.com.

What problems is Inspectlet solving and how is that benefiting you?

It has benefited a lot in the aspect of the study of the operation and statistics of our website, now we know the route that users make to our link, the first thing they see and the most outstanding for them. This has allowed us to find the best inconveniences and small solutions to our web system. Review collected by and hosted on G2.com.

UF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

12/13/2017

"Does what is expected"

4/5

What do you like best about Inspectlet?

-Video clips work pretty

-Having additional filters to identify which videos to watch can be helpful

-AFAIK, it was fairly low cost to implement for our product Review collected by and hosted on G2.com.

What do you dislike about Inspectlet?

-UI could use some design love, it's mostly functional but sometimes it can be confusing to parse the different videos

-It's still not clear what's the best way to differentiate between different environments, so you aren't recording everybody

-you'll have to be very diligent about the configuration to ensure you can map out which user you're watching Review collected by and hosted on G2.com.

EV

Elizabeth V.

Manager

Banking

Enterprise (> 1000 emp.)

1/19/2018

"Simple"

4.5/5

What do you like best about Inspectlet?

-Works right

-Easy to use

-Helpful features

-simple UI Review collected by and hosted on G2.com.

What do you dislike about Inspectlet?

It's a little bit pricey. I wouldn't pay so much for this. Review collected by and hosted on G2.com.

MN

Marian Isabel N.

SEO Consultant & Wordpress Web Developer

Small-Business (50 or fewer emp.)

12/13/2017

"Review for Inspectlet"

4/5

What do you like best about Inspectlet?

It is very easy to use. Few steps are needed for you to be able to use it in analyzing it has session recordings, heatmaps, trends and the new added feature A/B Experiments tho it is in BETA phase. Review collected by and hosted on G2.com.

What do you dislike about Inspectlet?

It has great features so great features means high prices. It is a bit pricey if a start-up company would use it. Review collected by and hosted on G2.com.

Recommendations to others considering Inspectlet:

This is a very good tool with it comes to analyzing your website. Review collected by and hosted on G2.com.

What problems is Inspectlet solving and how is that benefiting you?

We need to know how people navigates thru our website. This served as a guide for us to determine the parts wherein we have to improve our website. Review collected by and hosted on G2.com.

PB

Phu B.

Paid Marketing Manager

Internet

Mid-Market (51-1000 emp.)

12/18/2017

"Cost-effective Solution That Worked Well"

4/5

What do you like best about Inspectlet?

-Cost effective

-Easy to use

-Nice, detailed videos of user interactions on site Review collected by and hosted on G2.com.

What do you dislike about Inspectlet?

-The UI could be easier to navigate

-Took quite some time to install and test (but may have been more of an internal issue than something wrong with software) Review collected by and hosted on G2.com.

IR

Verified User in Retail

Enterprise (> 1000 emp.)

1/5/2018

"Inspectlet review"

3.5/5

What do you like best about Inspectlet?

The pricing for inspectlet is very good as well as an easy to navigate interface Review collected by and hosted on G2.com.

What do you dislike about Inspectlet?

I dislike not having the availability to integrate with my testing software. Review collected by and hosted on G2.com.

Recommendations to others considering Inspectlet:

Do it. At least try it. Review collected by and hosted on G2.com.

What problems is Inspectlet solving and how is that benefiting you?

We use it to determine pain points for our guests as we do analysis for split testing. The main benefit we have realized is the physical path of our guest giving us a different few of our customer funnel. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/14/2017

"Helpful insights into user journey "

4/5

What do you like best about Inspectlet?

Watching videos of user activity and the heatmaps are probably my two favorite features. Review collected by and hosted on G2.com.

What do you dislike about Inspectlet?

It's not very pleasing to look at. I know that sounds a bit blunt, but it could use some help in the UI/UX department to make it visually friendly. Review collected by and hosted on G2.com.

CP

Chris P.

Associate Search Account Manager

Marketing and Advertising

Mid-Market (51-1000 emp.)

11/16/2017

"Cool features - but a big time commitment to get great insights"

3/5

What do you like best about Inspectlet?

I liked the cool visual of the recorded sessions. Gave interesting insights. Review collected by and hosted on G2.com.

What do you dislike about Inspectlet?

There is no way to really aggregate something like this, and it is a tedious process to go through a lot of examples. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

2/10/2018

"Great tool overall"

3.5/5

What do you like best about Inspectlet?

Excellent for CRO/improving the UX. Easy to use. Review collected by and hosted on G2.com.

What do you dislike about Inspectlet?

The sessions you can analyze are limited unless you are on the top price point. Review collected by and hosted on G2.com.

ES

Elaine S.

Director Of Ecommerce

Mid-Market (51-1000 emp.)

5/4/2016

"Inspectlet website session recording is top notch"

5/5

What do you like best about Inspectlet?

I like that all the "fluff" that many of their competitors use to increase the price substantially is stripped away. I love the fact that their is no training our help manual needed to be successful with this tool. You can jump right in and master it in no time. The pricing has more than paid for itself in the actionable learning we have created. I can create filters to group together sessions for just about anything I would like to pull together. Any time I have contacted inspectlet with a suggestion or problem I have gotten and answer and/resolution quickly. Review collected by and hosted on G2.com.

What do you dislike about Inspectlet?

I dislike the fact that sessions are only saved for 30 days, as many competitors also practice. Recently, they changed that and now you can opt for saving sessions for 60 days, at a moderate reasonable increase in price. Rather than a gougue of your wallet, as a few of the other place will do in order to extend session length. Review collected by and hosted on G2.com.

Recommendations to others considering Inspectlet:

Use the free trial subscription to test it out. Or use the very lowest paid level. You can canel at any time without any impact. If you want all the bells and whistles and the large price tag that goes with it, still compare what you get in Inpectlet vs. the other option. I guarantee you, you will then question, do we really need all that? Review collected by and hosted on G2.com.

What problems is Inspectlet solving and how is that benefiting you?

Using Inspectlet easily called out an issue we had with account creation that we were unaware of. Inspectlet also helped us indentifiy the fact that people are not interacting with our auto suggest functionality in the way we had thought it would be used. We are working on fixing that. Inspectlet helped us identify a production issue with pricing syncing to the site. This came to light by observing the add to cart button was present on product detail page, but the there was no price for the product present. Review collected by and hosted on G2.com.