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Verified User in Non-Profit Organization Management

Enterprise (\> 1000 emp.)

2/24/2016

"Be careful with eCommerce"

1.5/5

What do you like best about Inspectlet?

Out of other competitors in the market, Inspectlet got the pricing right. Pricing based off sessions instead of page views is great for those looking to record entire user sessions.

The playback functionality is really nice with several options that make viewing large numbers of recordings easy. Review collected by and hosted on G2.com.

What do you dislike about Inspectlet?

The inclusion of the software on our eCommerce platform conflicted with the checkout process and prevented credit card transactions. There configuration and set-up seemed to be point-and-click, so we didn't do full regression testing. HIGHLY recommend full regression and a close eye on eCommerce platforms.

Also, the mask sensitive data feature didn't seem to work. We ended up having to mask all form entry fields which limited the benefit of the tool. Review collected by and hosted on G2.com.

Recommendations to others considering Inspectlet:

QA QA QA before roll-out. Don't let simple include fool you for eComm site.

Confirm masking of encrypted fields. Review collected by and hosted on G2.com.

What problems is Inspectlet solving and how is that benefiting you?

Validation of end user errors submitted as bugs to our Support team.

Visibility of experience to confirm end user interaction.

Within several hours, we were able to see interactions and an issue we didn't know about. Review collected by and hosted on G2.com.

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Validated ReviewerSource: Organic

See what 26 reviewers think of Inspectlet

4.1 out of 5 · Verified reviews from real users

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