---
title: Insocial Reviews
meta_title: 'Insocial Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Insocial works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 1
  scale: '5'
date_modified: '2026-06-04'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Insocial Reviews
**Vendor:** Insocial - Feedback Solutions  
**Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About Insocial
As ‘Customer Experience (CX)’ has become something of a catch-all term, Insocial helps to improve the effectiveness of your CX initiatives by focusing on five core types of experience (brand, customer, service, user, and employee) offering truly actionable insights for every department and stakeholder. The Insocial platform is designed to harmonise CX across your organisation. As a single platform for CX Performance Management, we prevent data silo’s and truly putting the customer first. We spend a lot of effort in future proofing our feedback solutions, so you can easily create a feedback experience that is delightful to your customers. Our api-driven solutions will allow you to orchestrate dialogues with customers at any line of interaction, from onsite visits to chatbot and voicebot conversations, so you will be able to keep your brand promise in every step of the customer journey. Our strong customer journey visualisations and AI engine provide deep customers insights and will help to uncover what impacts your business the most. To ensure your organisation is turning insights into action, Insocial enables Closed Loop Feedback and Long Loop tracking of the effect of CX initiatives from the boardroom to the floor. We make CX work!




## Insocial Reviews
  ### 1. Get insights in an easy way

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 19, 2022

**What do you like best about Insocial?**

It's a pretty flexible tool to use.
Adaptations are possible which is very difficult with competitors.

**What do you dislike about Insocial?**

It's a pretty new tool and a few adaptations should still come, but there is a good helpdesk to take care of this.

**What problems is Insocial solving and how is that benefiting you?**

Customer feedback



- [View Insocial pricing details and edition comparison](https://www.g2.com/products/insocial/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-14+03%3A30%3A31+-0500&secure%5Bsession_id%5D=f7aa569d-0910-4498-96d1-011e7f98a794&secure%5Btoken%5D=847b7831b6784a91b4fe607c80f02db2294a6d9ebdfdf91df0dfd0aff996d684&format=llm_user)

## Insocial Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness
- Surveys & Feedback
- Mobile Survey
- Pulse Surveys

**Process Management**
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action
- 360 Degree Feedback
- Anonymous Feedback
- Real-Time Analytics
- Trend Analysis
- Real-Time Data
- Text Analysis
- Sentiment Analysis

**System Management**
- Security
- System Monitoring
- SSL Security
- GPS

**Additional Functionality**
- Customer Experience Management
- NPS of Employees
- Real-Time Notifications
- Question Library
- CRM
- Data Visualization
- Multi-Channel Distribution
- Ratings/Reviews
- Negative Feedback Management
- Activity Dashboard
- Email Management
- Commenting/Notes
- AI Copilot
- Third-Party Integrations
- Template Management
- Reporting & Statistics
- Social Media Integration
- Text Fields
- Customizable Questions
- Reporting/Analytics
- Real-Time Reporting
- Customizable Branding
- Conditional Logic
- Website Integration
- Search/Filter
- Collaboration Tools
- API
- NPS of Customers
- Multi-Language
- Survey/Poll Management
- Segmentation
- Customer Segmentation
- Reminders
- NPS Survey Structure
- Access Controls/Permissions
- Widgets
- Customizable Templates
- Feedback Management
- Customizable Fields
- Question Branching

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