[ Insight... Reviews ](https://www.g2.com/products/unbounce-insightly-service/reviews) [ Insight... Reviews ](https://www.g2.com/products/unbounce-insightly-service/reviews) # Insightly Service Features ##### ## Platform (6) Mobile User Support Allows software to be easily used on multiple mobile devices include phone and tablet devices. Customization Allows users to customize chat colors, text, logos, and branding. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Integration Integrates with other customer service software to improve support and enhance functionality Reporting Provides analytics tools that reveal important business metrics and track progress Dashboards Displays important metrics relating to performance Show More ##### ## Ticket and Case Management (8) Ticket Creation User Experience User Experience of creating and submitting a ticket Ticket Response User Experience User Experience of responding and receiving a response Workflow Route tickets based on values of fields, changes to ticket status and time based conditions Automated Response Respond to common requests with standard reply SLA Management Offers tools for managing and tracking service-level agreements (SLAs) Attachments/Screencasts Documents and files can be attached to the ticket to communicate with customer issues/resolutions Ticket Collaboration Share and collaborate on tickets with multiple customer service representatives Customer/Contact Database Central repository for account and contact information Show More ##### ## Communication Channels (5) Customer Portal Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents Email to Case Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket Live Chat Support Ability for customer service agents to communicate with customers via live chat to solve problems live Social Media Integration Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks Voice Make and receive calls directly in the application. Track and record calls for analysis. Show More ##### ## Generative AI (2) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Help Desk (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,752) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,787) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,001) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/unbounce-insightly-service/competitors/alternatives) ##### Categories on G2 [ Help Desk ](https://www.g2.com/categories/help-desk) ##### Explore More [ What CRM is the best for e-commerce platforms ](https://www.g2.com/discussions/crm-what-crm-is-the-best-for-e-commerce-platforms)[ What are the most trusted financial data API providers by developers and data teams based on user reviews? ](https://www.g2.com/discussions/what-are-the-most-trusted-financial-data-api-providers-by-developers-and-data-teams-based-on-user-reviews)[ Best online backup software solutions ](https://www.g2.com/discussions/what-are-some-best-online-backup-software-solutions) [ Which pricing software do large enterprises use ](https://www.g2.com/discussions/which-pricing-software-do-large-enterprises-use)[ What HR service delivery platforms have a proven record of going live in under three months for a company that cannot afford a long rollout? ](https://www.g2.com/discussions/what-hr-service-delivery-platforms-have-a-proven-record-of-going-live-in-under-three-months-for-a-company-that-cannot-afford-a-long-rollout)[ Pros and Cons Details ](https://www.g2.com/products/unbounce-insightly-service/reviews?qs=pros-and-cons) Show More [ What CRM is the best for e-commerce platforms ](https://www.g2.com/discussions/crm-what-crm-is-the-best-for-e-commerce-platforms)[ What are the most trusted financial data API providers by developers and data teams based on user reviews? ](https://www.g2.com/discussions/what-are-the-most-trusted-financial-data-api-providers-by-developers-and-data-teams-based-on-user-reviews)[ Best online backup software solutions ](https://www.g2.com/discussions/what-are-some-best-online-backup-software-solutions) [ Which pricing software do large enterprises use ](https://www.g2.com/discussions/which-pricing-software-do-large-enterprises-use)[ What HR service delivery platforms have a proven record of going live in under three months for a company that cannot afford a long rollout? ](https://www.g2.com/discussions/what-hr-service-delivery-platforms-have-a-proven-record-of-going-live-in-under-three-months-for-a-company-that-cannot-afford-a-long-rollout)[ Pros and Cons Details ](https://www.g2.com/products/unbounce-insightly-service/reviews?qs=pros-and-cons)