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AC

Verified User in Construction

Enterprise (> 1000 emp.)

4/13/2026

"A Practical Solution for Productivity Monitoring and Compliance"

4/5

What do you like best about Insightful?

UI/UX

1. One of the standout features in the UI/UX is the screenshots module. Screenshots are easy to manage and review, which significantly helps in verifying the legitimacy of user activity—even when applications or websites are categorized as productive. This adds an extra layer of assurance in monitoring daily operations.

2. Another UI/UX feature I appreciate is the Productivity Module in the settings. This allows me to closely review application usage during operations and ensure that only authorized and allowed applications are being used within our environment. The layout is intuitive, making reviews efficient and straightforward.

Integration

1. The integration of Insightful with our internal systems is another major advantage. It enables our timekeeper to easily extract and validate Work-From-Home (WFH) schedules without manual intervention. This seamless integration improves accuracy and reduces administrative effort.

Performance

1. In terms of performance, the application runs reliably during daily use. Data such as activity logs and screenshots load consistently, supporting smooth reviews without disruption.

Support

1. Customer support is approachable and responsive, which is highly appreciated. While there is a time zone difference compared to us in the Philippines (PH), the support team remains reachable and helpful whenever assistance is needed. Review collected by and hosted on G2.com.

What do you dislike about Insightful?

Dislikes / Areas for Improvement

Based on my previous experience, the main concerns are related to certain limitations of the software.

1. Data Retrieval Across Managers

The system is unable to properly retrieve or consolidate historical data when staff are reassigned to different managers. This makes it challenging to track continuity of records and review past activity accurately once organizational changes occur.

2. Manual Time Filing Limitations

Filing manual time is challenging from a staff perspective. It is difficult to accurately track the exact time when manual time entries occurred, and there is no option to overwrite or adjust break time when necessary.

As an improvement, I suggest allowing staff to directly click on the activity or idle-time bars where the gap occurred. This would make manual time filing more intuitive and provide a smoother, more user-friendly experience. Review collected by and hosted on G2.com.

What problems is Insightful solving and how is that benefiting you?

Primary Problem Addressed

The primary problem our organization faced was employee misuse of working hours, particularly involving insider employees who were logged in and physically present in the office but were not actively working during those hours. Additionally, there were instances of unauthorized use of application software that were not included in our approved or allowed software list.

By having visibility into user activity, idle time, and application usage, the system helped us identify these issues more effectively. It allowed management to verify whether employees were genuinely working during their declared hours and ensured that only authorized applications were being used within the environment. Review collected by and hosted on G2.com.

Response from Insightful Support of Insightful

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Hi there,

Thank you so much for this incredibly detailed and thoughtful review - it's clear you've engaged with Insightful deeply, and we genuinely appreciate the time you've taken to share your experience so thoroughly.

It's great to see Insightful being used to tackle real operational challenges from ensuring only authorized applications are in use across your environment, to validating WFH schedules through seamless system integration. This is a great example of what Insightful, as a full workforce intelligence platform, is truly capable of: Supporting organizations in ways that go well beyond mere monitoring remote employees.

We're also glad our support team has been helpful despite the time zone difference; we'll make sure they know they're appreciated.

On the point you raised around data retrieval across managers - we hear you, and your feedback is genuinely noted. That aspect of the system's design is intentional, rooted in data privacy and security considerations, but we understand it can create friction in practice and will take your experience into account.

Regarding manual time entries, we have passed your feedback to our product team - your very specific suggestion about clicking directly on activity or idle-time bars is quite practical.

Thank you again for such a considered review. We're proud to support your organization and look forward to continuing to grow alongside your needs.

Best regards,

The Insightful Team

YA

Yushry A.

Aircraft Engineer

Mid-Market (51-1000 emp.)

7/26/2026

"Effortless Time Tracking with Stellar Support"

4.5/5

What do you like best about Insightful?

I use Insightful for time tracking on Project Vega, and I find that it makes my time tracking really easy. I like the user interface; it's really easy to use. The support is quite great, and they helped me quickly when I had issues. Review collected by and hosted on G2.com.

What do you dislike about Insightful?

I find it doesn't work on Wayland display server for Ubuntu interface. I have to use Xorq display server because the display server doesn't work yet for Wayland. It would be great if it worked with Ubuntu. Review collected by and hosted on G2.com.

Response from Insightful Support of Insightful

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Hi Yushry,

Thank you for the kind words! Time tracking is one of those things you want to fade into the background so you can get on with the actual work, and it's great the interface makes it that effortless for you on your project.

Our Linux app is still in beta so a few pieces there are being worked on. Good to know you found your way to it.

And a well-earned mention for our support team: Quick and genuinely helpful right when you needed them. We're around whenever you need us again.

Best regards,

The Insightful Team

UI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

6/28/2026

"Accurate Remote Time Tracking with Great Control Over Hourly Usage"

4/5

What do you like best about Insightful?

Control over usage of work/hourly time. The definition of 'remote' work, and how reliable it is, in accuracy. Review collected by and hosted on G2.com.

What do you dislike about Insightful?

The updates. One has to be mindful of settings on the computer one uses, because there's an annoying prompt that pops up tirelessly interrupting your workflow, if this app isn't updated and you are in the middle of use. It's very frustrating, then you have to download the new updated version, which could be another process, if you're not tech savvy. Review collected by and hosted on G2.com.

Response from Insightful Support of Insightful

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Hi there,

When your pay depends on the hours you log, you want tracking that's exactly right, full stop, so it's great Insightful's proving that reliable and accurate for you. Thanks for sharing this!

That update prompt nudging you mid-task, though, an interruption right when you're in your flow is no fun, and then there's a download to sort on top. The good news: our support team can take the hassle out of this. They'll walk you through the update process step by step so it's quick and painless, no tech expertise required. It really sounds like a short word with them would smooth the whole thing over, so do reach out please.

Prompt aside, it's clearly handling the essentials for you - hours and pay, tracked and accurate - which is what counts most. Get that update niggle sorted with the team, and the rest should feel a lot lighter.

Best regards,

The Insightful Team

MT

Mercury T.

Training & Development Senior Associate

Small-Business (50 or fewer emp.)

6/16/2026

"Effortless Time Tracking, Perfect for Enterprises"

5/5

What do you like best about Insightful?

I like that Insightful is very simple and makes managing time straightforward. I don't have to figure out how to track time; I just click one button, select the project, and it's done. The play button makes starting the recording easy, which is great for time tracking. I also found Insightful to be an efficient time tracking solution, and the initial setup was very simple. Review collected by and hosted on G2.com.

What do you dislike about Insightful?

I don't dislike anything about Insightful as of yet because it meets the direct need effectively and efficiently. Review collected by and hosted on G2.com.

Response from Insightful Support of Insightful

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Hi Mercury,

So glad to hear this, thanks for the review! Figuring out how to track time is the last thing anyone wants to fuss with, and with Insightful, you simply don't have to: One click and you're tracking.

And "perfect for enterprises" in your title? We couldn't agree more! That simplicity is really just the surface. Underneath sits a full workforce intelligence platform built to help enterprises see what's driving the most impact, and where small changes unlock real gains across entire teams.

Here's to lots more smooth tracking ahead, Mercury, and there's a whole lot more waiting whenever you're ready to explore it.

Best regards,

The Insightful Team

SP

Stefan P.

Team Leader

Telecommunications

Small-Business (50 or fewer emp.)

3/18/2022

"Feedback for Insightful"

5/5

What do you like best about Insightful?

Continuous improvement, non stop upgrading functionalities and many more new features Review collected by and hosted on G2.com.

What do you dislike about Insightful?

may be more attention on reporting, need to craete additional segmentation per employee and teams and add more information about used apps. Review collected by and hosted on G2.com.

Response from Jana Jovanović of Insightful

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Hi Stefan,

Thanks for the review! We're glad to hear that our solution helps you track and improve team performance and engagement.

We'll forward your feedback about manual time and outlook integration to our Product team.

Looking forward to our further cooperation!

SC

Simon C.

Secondary School Teacher

Small-Business (50 or fewer emp.)

5/13/2026

"Easy Time Tracking with Room for Improvement"

4/5

What do you like best about Insightful?

I use Insightful for registering and keeping track of the time I spend on projects. I love its ease of use. It's very easy for me to set up, and it makes sure I am tracking time spent in real time, giving me an at-a-glance overview. I mostly use its daily tracking of time spent on projects. Although I'm still a fairly new user, I have been favorably impressed so far. Review collected by and hosted on G2.com.

What do you dislike about Insightful?

I'm uncertain how detailed data I can download and in which formats. I would like to be able to download them in various spreadsheet formats and to analyze them in AI-contexts. Review collected by and hosted on G2.com.

Response from Insightful Support of Insightful

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Hi Simon,

It really means a lot when a fairly new user takes the time to write a review like this - thank you. And "favorably impressed" is such a generous read this early on.

The real-time tracking and at-a-glance overview being your go-to bits tells us things are clicking where they should.

The data download question is an easy one to clear up. Please drop our support team a line and they'll walk you through exactly what's available (formats, level of detail, all of it).

Thanks again for writing this up. We're around whenever you need us!

Best regards,

The Insightful Team

DR

Digna R.

IT & Administrative Operations Coordinator

Mid-Market (51-1000 emp.)

11/28/2023

"Intuitive and Effective, but with Minor Issues"

5/5

What do you like best about Insightful?

I like that Insightful is quite intuitive and easy to use. An employee can easily clock in and clock out at the end of the day, and as administrators, obtaining information for reports and measuring usage is quite simple to obtain and read. Additionally, the initial setup of Insightful was quite straightforward, the information is easily understood, and it was not difficult to get this tool up and running for productive use. Review collected by and hosted on G2.com.

What do you dislike about Insightful?

I have noticed problems with the application, mainly that it sometimes records incorrect information or suddenly stops working. It only takes us a few minutes to resolve it by removing, but it remains a minor issue for us. Review collected by and hosted on G2.com.

Response from Insightful Support of Insightful

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Hi Digna,

It’s good to see Insightful fitting smoothly into both sides of your workflow: Simple enough for employees to clock in and out, while still giving administrators clear, usable reporting. When setup doesn’t become a project of its own, that’s usually a strong sign things are aligned.

The recording inconsistencies and occasional stoppages you mentioned are worth a closer look. Even if they’re quick to fix, they shouldn’t be happening regularly. If you’re open to it, we’d like to understand the circumstances around those moments so we can help stabilise things further.

Thanks for sharing your experience! We’re glad Insightful is supporting productivity tracking and project visibility for your team.

Best regards,

The Insightful Team

UP

Verified User in Professional Training & Coaching

Small-Business (50 or fewer emp.)

5/19/2026

"Superb Support and Intuitive Design"

5/5

What do you like best about Insightful?

I feel Insightful is pretty user-friendly and rather intuitive, making it easy to navigate. I find the support team very helpful as they respond immediately, thoughtfully, thoroughly, and even follow up to ensure everything is okay. The initial setup was very easy indeed. I appreciate the immediate support response and the additional follow-up when I have questions while I am onboarding. Review collected by and hosted on G2.com.

What do you dislike about Insightful?

Nothing is outstanding. I needed some clarity as I onboarded and received it. Review collected by and hosted on G2.com.

Response from Insightful Support of Insightful

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Hi there,

Thank you for taking the time to write this, we really enjoyed the read. Our support team is going to love it! They put real effort into being responsive AND thoughtful (those don't always come together easily), so hearing that's how it felt for you is properly rewarding for them.

And for what it's worth: starting something new is always a bit of a stretch, so really nice to know the onboarding side smoothed that out rather than added friction.

Wishing you all the best with the freelance work - we're around whenever you need a hand.

Best regards,

The Insightful Team

IB

Verified User in Biotechnology

Small-Business (50 or fewer emp.)

6/4/2026

"Promising Workforce Analytics Platform"

4/5

What do you like best about Insightful?

The platform helps organizations understand productivity, optimize workflows, and make better decisions while promoting transparency and efficiency. I'm particularly drawn to the combination of technology, analytics, and real-world business impact, as it enables teams to work smarter and achieve better outcomes. Review collected by and hosted on G2.com.

What do you dislike about Insightful?

One challenge I see with workforce analytics platforms in general is balancing data-driven insights with employee privacy and trust. However, I appreciate that this is an area where companies must continually refine communication, transparency, and policies as workplace expectations evolve. I view it less as a drawback and more as an ongoing opportunity for improvement and innovation. Review collected by and hosted on G2.com.

What problems is Insightful solving and how is that benefiting you?

Insightful is solving a common problem for modern organizations: a lack of visibility into how work is actually happening across teams. When companies operate remotely, hybrid, or across multiple projects, it can be difficult to understand where time is spent, identify bottlenecks, balance workloads, and improve productivity. Insightful addresses this by providing workforce analytics, time tracking, and productivity insights that help managers make data-driven decisions instead of relying on assumptions Review collected by and hosted on G2.com.

Response from Insightful Support of Insightful

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Hi there,

Thanks for the thoughtful review! You've captured it beautifully - the mix of technology, analytics, and real-world business impact is exactly what lets teams work smarter and reach better outcomes. Seeing how work actually happens across office, remote or hybrid teams, balancing workloads, and replacing assumptions with real data is just the kind of visibility we set out to give managers.

And you've named it yourself: this is a full workforce intelligence platform, not just a tracker. There's real room to spot where small changes unlock the biggest gains across your teams.

On the privacy and trust point - we're right there with you. Insightful is built with security and data privacy at its core, and we're firm advocates for transparency, encouraging organizations to be open with their teams about how the platform is used. You framed it well as an ongoing opportunity, and it's one we take to heart as workplace expectations keep evolving.

We genuinely appreciate the detail here, and we're here whenever you need us.

Best regards,

The Insightful Team

AM

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

3/16/2026

"Great Tool for Monitoring Productivity"

5/5

What do you like best about Insightful?

What I like best about Insightful is the visibility it brings to how time is actually spent.

As someone managing IT systems and cross-functional workflows, I often had a general sense of where bottlenecks existed but lacked the data to back it up or prioritize fixes. Insightful changed that. It gives you a clear, real-time picture of productivity patterns across teams, so decisions are based on actual behavior rather than assumptions.

The activity tracking is granular without being intrusive, and the dashboards make it easy to spot trends quickly. Whether it's identifying idle time, tracking application usage, or understanding how workloads are distributed, the data is actionable right out of the box.

For IT and operations specifically, that kind of insight is valuable not just for productivity but for capacity planning, process improvement, and even security awareness. When you can see how people interact with systems day to day, you can build better workflows around them. Review collected by and hosted on G2.com.

What do you dislike about Insightful?

Reporting customization has room to grow. The built-in reports cover the basics well, but when you need something more specific, like cross-team comparisons over custom date ranges, you hit limitations fairly quickly. More flexible report-building tools would make the platform stronger for power users. Review collected by and hosted on G2.com.

What problems is Insightful solving and how is that benefiting you?

Core problem it solves: lack of visibility into how work actually happens.

Before having a tool like Insightful, productivity conversations were largely subjective. You could observe outputs but had limited data on the process behind them. That gap made it hard to identify inefficiencies, justify resource decisions, or spot burnout before it became a problem.

Insightful addresses that directly.

Here is how it benefits day-to-day work:

Workload distribution. You can see if certain team members are consistently overloaded while others have capacity. That makes rebalancing easier and more objective.

Process bottlenecks. When you track time spent across applications and tasks, patterns emerge. You start to see where time is being lost and can target those areas specifically.

IT and security alignment. From a systems perspective, knowing which applications are actively used versus ignored helps prioritize support, licensing decisions, and even security controls.

Performance conversations. When feedback is backed by data, it is easier to have honest, productive discussions without it feeling personal.

Remote and hybrid work oversight. It removes the guesswork around whether distributed teams are engaged and productive, without requiring micromanagement.

The overall benefit is moving from gut-feel management to evidence-based decisions. That shift saves time, reduces friction, and makes it easier to justify IT and operational investments to leadership. Review collected by and hosted on G2.com.

Response from Insightful Support of Insightful

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Hi there,

First off - thank you so much for taking the time to write such a detailed and thoughtful review. There’s a lot of depth in how you’ve described your experience, and it really helps us see how Insightful is being used in a real operational context.

The way you framed the shift from intuition to evidence-based decisions stands out. Having visibility not just into outcomes, but into the process behind the work, tends to change how teams approach everything from workload balancing to system optimization. It’s especially interesting to see how you’re connecting that data to capacity planning, security awareness, and more grounded performance conversations. That’s exactly where this kind of insight starts to compound in value.

On the reporting side, your point about hitting limits with more advanced use cases is well taken. We’ve been thinking about how to better enable organizations that want to go even deeper with cross-team views and more flexible time ranges. That’s already well under way with a focus on giving users more control over how they shape and compare their data.

Appreciate the level of detail you shared here, it’s super useful for us as we continue on our journey of evolving Insightful.

Best regards,

The Insightful Team