--- title: Insightful Reviews meta_title: 'Insightful Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 382 reviews by the users' company size, role or industry to find out how Insightful works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 382 scale: '5' date_modified: '2026-08-05' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Insightful Reviews **Vendor:** Insightful (formerly Workpuls) **Category:** [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software) **Average Rating:** 4.6/5.0 **Total Reviews:** 382 ## About Insightful Insightful is a Work Intelligence platform that helps organizations understand how work actually happens across people, processes, and AI, so they can improve performance, optimize workflows, and reduce operational waste. When work is spread across people, locations, and tools, small gaps add up fast. Time goes missing. Work slows down. Problems surface late. Insightful brings this together in one platform, built to help organizations optimize People, Process, and Technology through three core capabilities: 1. Workforce Analytics: Measure workforce productivity, utilization, and performance with real-time visibility into how work gets done. 2. Workflow Optimization: Identify bottlenecks, eliminate inefficiencies, and optimize workflows across teams and processes. 3. Work Intelligence: Measure AI adoption, usage, and business impact to maximize the ROI of your AI investments. With a customizable dashboard, users can create a custom layout with configurable widgets to surface the KPIs and insights most relevant to their role. You can see where time is going, how AI is being absorbed across your organization, how teams are performing, and where work is breaking down, without relying on manual tracking or guesswork. With Insightful, you can: - Understand how work happens across teams, processes, and AI - Spot drops in utilization and output early - Track AI adoption, usage, and business impact - See your most important KPIs and insights at a glance with a customizable homepage - See where work slows, stalls, or creates rework across workflows - Compare performance across teams, roles, or locations - Use real activity data to review work and resolve disputes - Automate time tracking and reporting This is not just another monitoring tool. It’s a precision Work Intelligence for actionable bottom line impact. Insightful helps you run better operations. You get clear data you can use in weekly reviews, planning, and day-to-day decisions. It combines automatic time tracking, activity data, and reporting in one place — so you can improve performance without adding overhead. Teams choose Insightful because it delivers strong visibility and control without the cost or complexity of heavier tools. ## Insightful Pros & Cons **What users like:** - Users value Insightful's **ease of use** , finding the user-friendly interface helps streamline their workflow effectively. (52 reviews) - Users appreciate the **simple and user-friendly interface** of Insightful, enhancing the convenience of time tracking. (27 reviews) - Users value the **time-saving features** of Insightful, enhancing efficiency and streamlining employee monitoring processes effortlessly. (24 reviews) - Users value the **real-time visibility** into productivity offered by Insightful, enhancing accountability and optimizing workflows effectively. (23 reviews) - Users commend Insightful for its **exceptional efficiency** , thanks to its user-friendly design and automation features. (22 reviews) - Users appreciate the **accurate time tracking** of Insightful, enabling easy productivity and payroll calculations for remote teams. (22 reviews) - Productivity Increase (21 reviews) - Users praise the **fast and reliable customer support** of Insightful, enhancing their overall experience and satisfaction. (20 reviews) - Users appreciate Insightful's **user-friendly interface and automation features** , enhancing efficiency and simplifying productivity tracking. (20 reviews) - Helpful (20 reviews) **What users dislike:** - Users struggle with **missing features** , particularly bulk shift deletion and better reporting options, impacting overall efficiency. (14 reviews) - Users experience **technical issues** like login difficulty, lag in reports, and complex setups that hinder usability. (13 reviews) - Users face a **steep learning curve** with Insightful, requiring significant time to understand all features and options. (9 reviews) - Users desire more **customization options** in Insightful, particularly for tailored reporting and specific tracking needs. (9 reviews) - Users feel that Insightful has **limited features** , lacking options for tracking diverse productivity tasks and payroll functionalities. (9 reviews) - Users report that **customer support is poor** , often providing inaccurate information and making tasks unnecessarily difficult. (8 reviews) - Time Tracking Issues (8 reviews) - Poor Reporting (7 reviews) - Software Bugs (7 reviews) - Complexity (6 reviews) ## Insightful Reviews ### 1. Insightful: Empowering Remote Workforce Success. **Rating:** 4.0/5.0 stars **Reviewed by:** Kayden K. | Head of Administration, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Insightful?** My entire workforce works remotely and before Insightful I was struggling to get the details on what my employees working on, where exactly are they spending all their time and effort and how can I make them more productive than they already are. It's very easy to use, Implement, and integrate with other reporting apps through query. I love the screenshot feature which allows me to see and ensure that my data is secure and it's not going outside our Org and what's the frequency of their uses on each app/website. The productivity dashboard is pretty amazing where I can see who was productive, absent, or sitting idle for how many hours. If we get stuck along the way customer support is already there. **What do you dislike about Insightful?** I don't have any significant dislikes about Insightful. It's a valuable tool for our company and helps us monitor and enhance our remote workforce effectively. I just wish it could have more integrations features which allows me to other apps like Slack or Teams. **What problems is Insightful solving and how is that benefiting you?** As I mentioned earlier, it helped us identify the best productive employees and who is sitting idle in our company. It helps our management to make decisions on productivity and other decisions related to employee retention and turnover. ### 2. Clear and concise dashboard with lots of detail **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Insightful?** Dashboard with lots of details in a glance. It was super quick to get employees setup and tracking started immediatley. Customer support was very responsive when needed. **What do you dislike about Insightful?** More advanced features are part of the more costly tiers. **What problems is Insightful solving and how is that benefiting you?** This will help keep us informed and keep remote employees aware of their monitoring. ### 3. Lightweight and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Insightful?** Time tracking as well as URL visits and screenshots **What do you dislike about Insightful?** My experience with Insightful was all positive. It was ever so slightly more expensive then other competitive products that I tried but it was worth it **What problems is Insightful solving and how is that benefiting you?** I'm a small business and started to see drops in employee productivity. Using Insightful, I immedately saw improvements ### 4. Great tool to monitor your team's productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Gerome B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Insightful?** I like the real-time insights. Gives you a quick peak. **What do you dislike about Insightful?** There are certain reports I wanna see but havent really have had the chance to go throught with support. **What problems is Insightful solving and how is that benefiting you?** Instant checking what my employees are doing. ### 5. Quite easy to use and awesome reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Juan Carlos P. | Coach | Speaker | Leaders Trainer |, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Insightful?** Reporting and how easy is to find the information **What do you dislike about Insightful?** I´d like to have the ability to monitor the apps even if the agents are not using them **What problems is Insightful solving and how is that benefiting you?** Basically i need to show my client we are using certain app and that the agents are connected in it along their shifts **Official Response from Jana Jovanović:** > Hi Juan Carlos, Thank you so much for the review and feedback, we appreciate it. Can you please share more details about your request to monitor the apps even if the agents aren't using them? I'd like to forward the idea to our Product team, which is why it would be great to learn more about it. In case you have any other questions or feedback, please let me know or feel free to reach out to support@insightful.io Best regards, Jana ### 6. Invaluable for a remote workforce **Rating:** 5.0/5.0 stars **Reviewed by:** John G. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Insightful?** Insightful is invaluable for our capacity planning and reviewing our app stack. We can see what apps staff use and for how long, we can make informed decisions when trialling new software to see if it's saving us time and thus money!! **What do you dislike about Insightful?** I would love to see productivity calculations determined on a team or employee scale rather than a company wide one. Productivity metrics are somewhat different between our UK team and overseas team and it would be good to measure productivity differently in both cases. **What problems is Insightful solving and how is that benefiting you?** As a growing business capacity planning and recruitment is a big (and expensive) issue to tackle. We don't want to recruit too late (which we have done) and likewise we don't want to recruit too soon. Insightful allows us to analyse how staff spend their time from which we can make decision on how to recruit, or implement tech to reduce certain work burdens on staff. ### 7. Excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** RALPH C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Insightful?** Very infomative, protection for both Employee and Employer **What do you dislike about Insightful?** Took a bit of time, to understand my way around. But once I got it, it was Top notch! **What problems is Insightful solving and how is that benefiting you?** Time Management ### 8. Not a bad product but your mileage may vary depending on the environment **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Insightful?** It is relatively easy to use. I am not sure that the calculation of the productive time is overly precise, but we are not overly focused on that part. We are keeping an eye on the idle time and certain applications and it did a good job there. Product was not hard to implement. **What do you dislike about Insightful?** The way users are calculated is extremely advantageous to the vendor. They pick up built-in/system accounts and charge for those without any way to control the cost or limit the system account monitoring. Integration with Azure is not well done, so the Admin is left to manually control the users who should or should not be in the system. This model becomes completely unmanageable even in a medium-sized organization. Support was not helpful regarding this. Also - Support/Billing is handled using chat only. This can get pretty frustrating. **What problems is Insightful solving and how is that benefiting you?** Insightful is helping us identify idle employees or employees that are not spending their time in a most productive way ### 9. Peace of mind to protect vulnerable employees **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Insightful?** The snapshot feature is wonderful. We have a particular employee who has to be monitored as a certain conditional agreement and receiving a screenshot every 2 minutes, that shows both monitors, with the exact program/feature/website that they are using, with an easily, instantaneous button to download the screenshot is EXACTLY what we needed. **What do you dislike about Insightful?** I have actually not run into anything I particularly disliked, but I do think the ability to customize or change certain features as snap-ins may be useful, even if it was something that could be added or snapped in with a sliding scale price based on features used. Thus far, no real issues. **What problems is Insightful solving and how is that benefiting you?** We have an employee who has a parole condition to have all of their PC useage monitored. As the systems administrator, I can't and don't want to have to sit and watch the employee. Having all screenshots saved together in a single tab with small image previews showing both monitors as well as a title showing the app or website being used is awesome. ### 10. Easy,no though usage. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Insightful?** Insightful allows me to comply with the daily reporting requirements of my HR department without having to pay any attention to it. **What do you dislike about Insightful?** The need for the HR department to identify what is productive or not. **What problems is Insightful solving and how is that benefiting you?** It allows me to inform HR about my daily activities and time without any active particpation ### 11. I've been using the app for 9 months already. it has capture most of my time accurately **Rating:** 4.5/5.0 stars **Reviewed by:** Jellyn Rochelle O. | Franchisee, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Insightful?** Its the best app for tracking time and productivity. **What do you dislike about Insightful?** It has been capturing photos of my screen. **What problems is Insightful solving and how is that benefiting you?** The app is used to track time and productibity of its employees ### 12. LOVE THIS EMPLOYEE TRACKING TOOL **Rating:** 5.0/5.0 stars **Reviewed by:** frank c. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Insightful?** the easy to use and navigate website as well as having so many good features, customer service was excellent **What do you dislike about Insightful?** time zone confusion, it would help if we can also see with a click of a button how much we owe every employee salary at the end of the week **What problems is Insightful solving and how is that benefiting you?** keeping track of employees time and also monitoring they're screen and effectiveness ### 13. Revolutionize your business productivity with Insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Innovare Homes C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Insightful?** In today's fast-paced business world, staying on top of productivity is paramount. Personally, I've found Insightful to be a game-changer. This cutting-edge platform empowers me with real-time visibility into both the overall and individual productivity of my company. Its intuitive interface makes it a breeze to track project developments, monitor employee performance, and make data-driven decisions. With Insightful, I can confidently say goodbye to guesswork and hello to optimized efficiency. From my perspective as a user, it's clear that Insightful is reshaping the way we approach productivity, and I'm excited to see the lasting impact it'll have on our success. **What do you dislike about Insightful?** One minor drawback worth mentioning is its limitation in displaying only screenshots instead of video images. While the screenshot feature provides valuable insights into productivity, the inclusion of video images would take it a step further by offering a more comprehensive view of employee activity. **What problems is Insightful solving and how is that benefiting you?** Now I can monitor and manage my employees more effectively, distributing tasks to those with fewer projects. ### 14. Easy way to manage your team **Rating:** 5.0/5.0 stars **Reviewed by:** Erika B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Insightful?** I like that we can view the details of our team's activity. We can be reassured that they are using the right websites and being productive during working hours. **What do you dislike about Insightful?** Nothing. I don't have any relevant complaints. **What problems is Insightful solving and how is that benefiting you?** It helps us control our team as we grow. ### 15. Great Customer Service, Awaiting Future Expansion **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Insightful?** The onboarding and customer service of Insightful are top-notch. They did hands-on support during onboarding and we still have regular check-ins with customer service to ensure that we are maximizing the tool. **What do you dislike about Insightful?** It could benefit from additional features to better support multitasking across multiple roles or projects. **What problems is Insightful solving and how is that benefiting you?** Insightful solves our need for attendance and productivity tracking in a fully remote setup. It allows us to do real-time monitoring and analysis of team engagement and output, ensuring that every team member is meeting our productivity goals. ### 16. Good for remote team! **Rating:** 5.0/5.0 stars **Reviewed by:** Wiley C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Insightful?** Monitoring employees who work from home is very useful. **What do you dislike about Insightful?** Real-Time insight and screen shot is the most useful **What problems is Insightful solving and how is that benefiting you?** Employee monitoring ### 17. Easy to use and efficient for the purpose **Rating:** 5.0/5.0 stars **Reviewed by:** Malgorzata K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Insightful?** intuitive, easy to use, employees feel comfortable using it, very useful for their work evidence for us management and for our clients **What do you dislike about Insightful?** sometimes technical issue with switching on, but very rarely **What problems is Insightful solving and how is that benefiting you?** monitoring they work especially when they are working remotely ### 18. Insightful Review for ZOX Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Insightful?** I love that I get a daily report of what my employees productivity is for the day, especially since I know that folks working remote are staying on task. It allows me to manage without them being within 10 feet of me. Which is great for customer service! **What do you dislike about Insightful?** Nothing specifically comes to mind that I dislike about Insightful so far. **What problems is Insightful solving and how is that benefiting you?** It allows me to easily manage team members staying on task that work remotely, especially since we had issues in the past even just with in-person employees. It is a huge stress relief! **Official Response from Jana Jovanović:** > Hi Sarah, Thank you for the review! We're happy to hear that Insightful is helping you manage your remote customer support team. We'll have a quite few interesting updates in the near future, so stay tuned and let us know if anything comes up! ### 19. Super User Friendly and Intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Sunny S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Insightful?** I like how it takes screenshots of the work being done and compiles them on the dashboard. **What do you dislike about Insightful?** I've had some issues when switching from different computers but that was resolved. **What problems is Insightful solving and how is that benefiting you?** We are totally remote so it's nice to have a system that keeps track of all of our employees. ### 20. Testing Insightful to increase productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Insightful?** very easy to use, clear UI that has all metrics that i required **What do you dislike about Insightful?** some issues trackign productivity within an RDS enviroment, but this was fixed by support **What problems is Insightful solving and how is that benefiting you?** ensuring that remote workers were being as productive as possible ### 21. Great Software **Rating:** 5.0/5.0 stars **Reviewed by:** Max D. | IT Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Insightful?** The ability to track and monitor activity on company devices, The clear layout that is easy to work with. Quick and responseive support that are ready to help with any issues. **What do you dislike about Insightful?** Nothing really, my experiance has been very positive. **What problems is Insightful solving and how is that benefiting you?** Helping identify employees that are not using time effectively. Able to see any device missuse. The ability to measure productivity with monitoring what apps and websites are used. ### 22. Insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Neeraj K. | Team Lead Recruitment, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Insightful?** Awesome tool to track the activity of your employees or team . It has different feature which is very very useful to track any particular activity which make it different from other tools. **What do you dislike about Insightful?** All good nothing to dislike for now that is why using since long . **What problems is Insightful solving and how is that benefiting you?** The best problem solving is to track every activity of your employee or team . It helps to make productive team after monitoring and tacking activity .at the end which help to generate revenue ### 23. Reliable Tracking System **Rating:** 5.0/5.0 stars **Reviewed by:** Albert B. | Project Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2022 **What do you like best about Insightful?** What I like about using Workpuls are the options and navigations in the dashboard, where you can easily track your team's productivity in real-time and at the end of the day. I also like the manual addition of working hours and app and websites filter (productive and non-productive). **What do you dislike about Insightful?** There are still bugs (duplicated timesheets, etc.), which is understandable as they update based on their clients' reviews. What I don't like about the manual insertion of the clock in and out is that you cannot tag the productivity as 100 percent. You cannot manually adjust the production hours and the idle time per line. **Recommendations to others considering Insightful:** Well, if you want to use a reliable and very easy-to-use time tracking application, you may try using Workpuls. **What problems is Insightful solving and how is that benefiting you?** We were now able to track how each one of our employees is doing using the real-time tracking option where you can also capture screenshots and check what certain employees are doing. This helps us a lot to check and evaluate every employee's performance per app and project. **Official Response from Jana Jovanović:** > Hi there, Thank you for the review! We're glad that you find our real-time tracking feature useful, and it's nice to hear that our solution is easy-to-use and reliable for you, too. Feel free to reach out to our support team regarding manual clock-in, they'll probably have more information for you on that. Have a lovely day! ### 24. Easy to use and useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Insightful?** I like the fact that we can easily view employees' performance as well as teams and the whole company. **What do you dislike about Insightful?** The fact that we have to contact support to unmerge or reactivate users. **What problems is Insightful solving and how is that benefiting you?** Monitoring productivity and remote workers ### 25. Nice tool to manage remote team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Insightful?** In the team we use the app daily. I love the ability to check how the time is spent during the day by each collaborator. The board is clear and information easy to understand. The customer support is responsive **What do you dislike about Insightful?** Not so easy to check time per project spent by the whole team. There is no option to have free timer for the admin too, as lead dev I would like to have my time added there without paying one more licence **What problems is Insightful solving and how is that benefiting you?** Help managers to ensure what employees are doing ### 26. Awesome Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Avishkar K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Insightful?** I can track employees in real-time and its downtime is also less. Also, it sends report copies over the mail so it's very useful. **What do you dislike about Insightful?** As of now nothing. but I have feedback that it needed a feature for keeping track of employees. **What problems is Insightful solving and how is that benefiting you?** Insightful.io is solving my problem with employee productivity I can easily track the employee's productivity now. ### 27. Great product and team **Rating:** 5.0/5.0 stars **Reviewed by:** Trooshall P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Insightful?** The detail reporting function Ease of use of the portal **What do you dislike about Insightful?** Initially was that the program was visible to users, but they resolved that by providing a stealth program. **What problems is Insightful solving and how is that benefiting you?** The main use for us was to monitor the use of company devices ### 28. One of the best Monitoring systems **Rating:** 5.0/5.0 stars **Reviewed by:** Ibrahim A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2023 **What do you like best about Insightful?** The Software gives you complete information about the employees working remotely, whether online or offline, which helps the company track the timesheet and the necessary actions for all the required employees. **What do you dislike about Insightful?** Sometimes we face a problem with the agent installation, which does not show online on the portal even after installing the required file on the employee's machines. **What problems is Insightful solving and how is that benefiting you?** It shows a whole track for the employees working remotely, which gives complete information for the management with the required daily, weekly, or monthly reports. ### 29. Excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Christine C. | Reservations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Insightful?** I was able to reach out for help and not only were they quick, but they resolved the issue efficiently. **What do you dislike about Insightful?** I'm still learning the ins and outs, so far I have no complaints. **What problems is Insightful solving and how is that benefiting you?** Monitoring productivity for our remote workforce ### 30. Helps you keep track of different metrics that help you be more productive **Rating:** 5.0/5.0 stars **Reviewed by:** Karla C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2023 **What do you like best about Insightful?** Great interface. It's very user-friendly and aesthetically pleasing. It also calculates some of the most relevant metrics for productivity. The fact that it works for more than one project is great too. **What do you dislike about Insightful?** I don't like the fact that it doesn't run in a specific time zone. If I move to a different time zone, it will use the time on the computer to clock in. That's a little confusing as it appears that you've clocked in later or earlier when you're on time. **What problems is Insightful solving and how is that benefiting you?** Excessive Idle Time and use of non-productive apps and programs. Since I'm tracking the time I'm not active on my computer, it's easier to be aware of the time I'm working. I can also see the time I spend in each app and program, which helps me get a sense of how I'm using my time. ### 31. great product **Rating:** 5.0/5.0 stars **Reviewed by:** Diane S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Insightful?** The ability to see how our team is productive in a positive way. **What do you dislike about Insightful?** We find we have some issues with the accuracy of the real-time insights. **What problems is Insightful solving and how is that benefiting you?** helping us understand the program and navigate syncing issues. ### 32. Productivity Boosted **Rating:** 5.0/5.0 stars **Reviewed by:** Harkirat S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Insightful?** Simplicity of the interface and ease of tracking users. This immensely helps to track users and kill non productive work. **What do you dislike about Insightful?** Perhaps future expansion needed to help block websites or applications. **What problems is Insightful solving and how is that benefiting you?** Previously, i was unsure of the team's workload and time management. Now i have complete visibility on what they do. The team's productuvity has increased and they are spending more dedicated time on relevant tasks. ### 33. Helpful, fairly robust **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin K. | Director of Technology Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Insightful?** Though the tool is robust, we use Insightful as a tool to provide a quick look at the amount of productivity time for team members. As an admin, you can customize what you deem as productive, what is not productive, and what is neutral. We understand that there are tasks that are not going to be all on the computer, such as having a phone conversation. The ability for the employee to add manual time for supervisor approval is extemely helpful for those scenarios. Remote/Hybrid work brings some extra work to the supervisors to provide accountability to the employees. However, Inightful makes that extra work relatively minimal. The tool has fit us well, and is reasonably priced. **What do you dislike about Insightful?** There is not a lot to dislike about Inightful. They have thought about many things. Two things that I believe could improve the Insightful use and experience would be: 1) The client/agent that is installed on the employees' computer to change color or have some type of indication that it is working. We have had a few instances where the agent has not been recording productivity, and the user does not realize it until much later. If the agent changed color to show that it was working, that would be helpful. 2) It would be helpful for the employee to see what is labeled as productive and what is not, or at what times they were not productive. To have a timeline that allows the employee to see when they are 'non-productive or neutral,' much like the active timeline view, would help. If this feature is rolled out, the admins should be able to turn that visibility on or off per organization and/or team. **What problems is Insightful solving and how is that benefiting you?** Our organization was hesitant to have remote/hybrid workers as we did not have any policies around those things. Having Inisghtful installed on employees' PCs so that we had actual productivity data helped the conversation move forward without much change in how we typically accomplish work. ### 34. Great for employee monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Insightful?** I am using this software to control if my employees do what I pay them to do. Reports are very useful, you see what apps they use, what sites they open and for how much time. Screenshot feature is also cool. The software itself can be 'hidden' so your employee doesn't know about monitoring. **What do you dislike about Insightful?** Finding details about visited sites and time spent is not easy but I finally managed :-). **What problems is Insightful solving and how is that benefiting you?** Employee monitoring ### 35. Helpfull **Rating:** 5.0/5.0 stars **Reviewed by:** Sara M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Insightful?** I can track the hours I work on every project, if you have a problem with the software they help you really quickly to solve it **What do you dislike about Insightful?** I f you are not working on the computer, you have to click on like every 20 mins so it doesn't close the task you are working on **What problems is Insightful solving and how is that benefiting you?** tracking the hours I work on each project so I can send my invoice with the real worked hours ### 36. Our solution to all **Rating:** 5.0/5.0 stars **Reviewed by:** Allison L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Insightful?** That is very accurate and gives us accessible information to understand how productivity happens as well as being able to calculate payroll and overtime in a very easy way **What do you dislike about Insightful?** Sometimes insightful has a lot of bugs or maintenance that affect real-time to the users; thank God the data is retrievable and it updates in real time, so we do not lose information **What problems is Insightful solving and how is that benefiting you?** Payroll, and also the review of productivity of each member, it allows us to be able to give reports and accurate data to managers to know how to monitor the remote workers ### 37. Good Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Insightful?** Provides great insights into the software being used by the team as well as provides screenshots of their activity to help us troubleshoot productivity issues. The reports are nice to roll up productivity by groups as well. Provides the same info to the user so that they can see their own productivity metrics, which is very helpful and make users feel a bit more open to the tracking. **What do you dislike about Insightful?** Have had some issues with getting time on software like Zoom to record correctly. Haven't found a way to confirm that tracking is right when users say their work is not correctly tracked. **What problems is Insightful solving and how is that benefiting you?** Insightful is giving us insight into where employees are spending time allowing us to optimize the work and workflows based on this information. ### 38. Insightful daily use **Rating:** 5.0/5.0 stars **Reviewed by:** Richard d. | Project Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Insightful?** I like using the insightful everyday. I monitored my people anytime and anywhere. I'ts a perfect app for work from home settup. **What do you dislike about Insightful?** None, the insightful app is most likely a perfect application for those working at home and perfectly partner on the supervisor to monitor our staff member. **What problems is Insightful solving and how is that benefiting you?** I have a problem to tracking my people during the start of pandemic and I dont know what are they doing. On the screenshot I monitored all apps there using and all site their visiting if still part of thier job. **Official Response from Jana Jovanović:** > Hi Richard, Thank you for your review! We're glad to see that our solution helped with tracking your team's productivity while working from home. Hope that you are also enjoying our recently released features, and we hope we'll continue great cooperation in the future! ### 39. Insightful is the perfect tool to keep track of time and productivity of employees...but that's it! **Rating:** 4.5/5.0 stars **Reviewed by:** Sebastian G. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Insightful?** It's very easy to use. Once you install it on your computer, it's not hard to understand how it works. You clock in and clock out. And the dashboard is also very well done, all the information is easy to understand. **What do you dislike about Insightful?** Its limitations. The app is literally just to keep track of time and productivity. It would be nice to be able to do more with it, e.g. payroll through Insightful. That would be amazing, actually! **What problems is Insightful solving and how is that benefiting you?** It allows us to keep track of the time and productivity of our employees. We don't need to micromanage them because Insightful gives us the information that we need to feel confident that our employees are doing their jobs. The screenshots and tracked data are very useful! ### 40. My experience has been satisfying. I generally do not have issues with tracking. **Rating:** 5.0/5.0 stars **Reviewed by:** Moses N. | Sentiment Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Insightful?** Customer care is very responsive and productivity tracking is excellent. **What do you dislike about Insightful?** On some very rare occasions, it assumes I am using Windows Explorer when I am not. **What problems is Insightful solving and how is that benefiting you?** Delayed time syncing. Solving this will help me reach my daily productive time goals. ### 41. Outstanding platform with incredible customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Insightful?** It is easy to use and the people in the help desk are fantastic at what they do. They resolve any issues at a record time and are very kind when explaining the steps to take. **What do you dislike about Insightful?** At the moment I have no complaints, everything has been great! **What problems is Insightful solving and how is that benefiting you?** My employer is able to know at any moment in time when I am clocked in and when I am clocked out. A very helpful tool. ### 42. The best one at the moment for employee productivity, no doubt! **Rating:** 5.0/5.0 stars **Reviewed by:** Geovani Bruno C. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Insightful?** Not only is their UX excellent, but they provide several neat and uniquely encompassed features: A clever way to display "Real-time Insights" that allows getting an overall glimpse without the constant oversight of screenshots, a nicely packaged timeline of activities showing the top 3 apps and idle time, and the best feature for us: a visible tracking mode that allows greater transparency for employees to see their usage of time in the same way their managers see. Also, I do like that their business model charges per employee and not per device. We have tested and compared them with other apps such as Teramind, Hubstaff and fSense. After a brief testing period, it became clear that Insightful was the best choice. **What do you dislike about Insightful?** I wouldn't say that we have items that we disliked, but some things would be very welcomed, such as having more integrations (like Hubstaff and ClickUp, which allowed us to import Workspaces and Lists to track time against them - though that was not our primary use case). Also, we do not love to pay in USD due to tax and exchange rates, but that's okay since most apps do not charge in BRL. **What problems is Insightful solving and how is that benefiting you?** Insightful deliver on its central promise: Workforce analytics for modern companies! We're trying to better grasp productivity in this current era of companies going hybrid or even fully remote, and they provide an easy-to-setup app that achieves just that! ### 43. Very Insightful! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashton F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Insightful?** Being able to see how productive my remote employee is being. Also, being able to track idle time is very helpful as they are remote and I can not see what all they are doing. **What do you dislike about Insightful?** Figuring out how to label/classify websites and apps is not easy. Your sales teams hours are atrocious. I tried calling everyday for a week until I gave up and contacted the customer support through the chat. **What problems is Insightful solving and how is that benefiting you?** It is helping with being able to monitor my remote employee without being controlling or having too much oversight over their actions and search history. Seeing their idle time helps a lot as well. ### 44. Blown away by the power **Rating:** 5.0/5.0 stars **Reviewed by:** Bob M. | Coach & Trainer , Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Insightful?** I have several VA's and have used several tracking software platforms but Insighful is the easiest and most powerful I have ever used. Hands down you won't go wrong! **What do you dislike about Insightful?** there isn't anything I cna think of thats negative **What problems is Insightful solving and how is that benefiting you?** A few clicks and you can see who did what! ### 45. Good Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Insightful?** I love the monitoring capability of Insightful, which makes a screenshot and a pie graph to display the previous and ongoing sessions. **What do you dislike about Insightful?** I dislike insightful when the employee shifts to a new device. Sometimes the new device is not recording. **What problems is Insightful solving and how is that benefiting you?** Showing what are the employee's activities during their work shift. They are being productive or not in their work. ### 46. Very useful software which helps to organize employee's time **Rating:** 4.5/5.0 stars **Reviewed by:** Alexander P. | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Insightful?** The interface of the platform and the charts **What do you dislike about Insightful?** More topics should be added to the Manual time option, such as "Working independently on private project" , etc. **What problems is Insightful solving and how is that benefiting you?** Letting me know how much time I spend on different tasks ### 47. It was very helpful in terms of increasing the productivity of the workers. **Rating:** 4.0/5.0 stars **Reviewed by:** juan p. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Insightful?** that owners can take screenshots at any moment to see what people are doing **What do you dislike about Insightful?** Until now, I'm very happy using Insightful. **What problems is Insightful solving and how is that benefiting you?** To take proof that the tasks are getting done at the moment they are supposed to get done. **Official Response from Jana Jovanović:** > Hi Juan, Thanks for the review! Happy to hear that our solution is helping you make sure that tasks are being completed on time. Don't hesitate to reach out to us if you have any questions or ideas. Best regards, Jana ### 48. Smooth and professional software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2022 **What do you like best about Insightful?** I believe Insightful fulfills its functions by monitoring employees, while at the same time, setting boundaries necessary to respect employee privacy. I like that it has a smooth interface, and partly intuitive, not too many buttons to go crazy learning how to use it, you can learn little by little. The support offered by the platform is also very helpful and they respond in reasonable times. **What do you dislike about Insightful?** I wish you could mix the options for personal and enterprise devices, I think the configuration should be a bit more accessible, as it is the only thing that takes time to learn what each option does. But it's not something that can't be fixed by using the software a bit. **What problems is Insightful solving and how is that benefiting you?** We were unable to get software that could take information from the websites used by our employees, as we found it more valuable than screenshots to respect employee privacy. Insightful was the solution to this problem, as we can have both with limits that satisfy us as managers and satisfy our staff. ### 49. Business Development Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Insightful?** I like the ability to have a full spectrum view of what my team members are doing on a day-to-day basis giving me clear insight into what policies are productive. **What do you dislike about Insightful?** There tends to be a knee-jerk "big brother is watching you" response from the team that can hurt morale. **What problems is Insightful solving and how is that benefiting you?** Helps me identify what policies and procedures are out dated, nonprofitable, and a waste of time. **Official Response from Jana Jovanović:** > Hi Nicholas, Thank you for the review. It's great to hear how Insightful helped you with the internal policies, procedures, and productivity. When it comes to employee reaction and attitude towards the tool, I'd suggest you reach out to our team and we can send a few guides on how to communicate and introduce Insightful to the team. Thanks again and feel free to reach out if there's anything else that we can help with. ### 50. Insightful has been a very intuitive management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Delvin N. | System's Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Insightful?** Tracking projects and tasks are super easy and intuitive. Also, the ability to be very granular when it comes to time management as opposed to other platforms used **What do you dislike about Insightful?** The only downside is that you cannot edit any time tracked, even if it is due to forgetting to turn off your timer. **What problems is Insightful solving and how is that benefiting you?** Insightful has been helping us as a team figure out where bottlenecks are, and we are now able to quickly assess them with the help of data collected using Insightful ## Insightful Discussions - [How do you trick employee monitoring software?](https://www.g2.com/discussions/how-do-you-trick-employee-monitoring-software) - 1 comment - [What is screen monitoring software?](https://www.g2.com/discussions/insightful-formerly-workpuls-what-is-screen-monitoring-software) - 1 comment - [View Insightful pricing details and edition comparison](https://www.g2.com/products/insightful/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+18%3A49%3A34+-0500&secure%5Bsession_id%5D=cef6600b-4b61-494f-897a-e06890b3f650&secure%5Btoken%5D=c486aa6938fd72e1673a50fe37b1fcb845a02b1332e3611ed38c0fe5a6f4ae10&format=llm_user) ## Insightful Integrations - 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[Zoho People](https://www.g2.com/products/zoho-people/reviews) ## Insightful Features **** - Data Import/Export - Estimating - Timer - Multi-Currency - Customizable Reports - Alerts/Notifications - Reporting/Analytics - Real-Time Updates - Projections - Customizable Fields - Approval Process Control - Mobile App - Generative AI - Activity Dashboard - Billing & Invoicing - Budgeting/Forecasting - Resource Allocation & Planning - Access Controls/Permissions - Real-Time Notifications - AI Copilot - Summary Reports - Reporting & Statistics - Real-Time Data - Automatic Time Capture - Overtime Calculation - Clock In/Out - Productivity Analysis - Multi-Language - Employee Scheduling - Employee Database - Billable & Non-Billable Hours - Usage Tracking/Analytics **Automation** - Process Automation **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text - Generative AI **Monitoring** - Web & Application Usage - Screenshots **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options - Activity Dashboard - Real-Time Data - Real-Time Reporting - Payroll Reporting **Cleaning** - Filtering - Levels of Measurement - Transformation **Time Tracking** - Tracking Time to Project/Task - Billable Time Rate Management - Reimbursement Management - Task Progress Tracking **Activity Monitoring - Employee Monitoring** - Task/Project Tracking - Attendance Tracking - Task Progress Tracking - Location Tracking - Behavior Tracking - Time Tracking **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation - Calendar Management - Workflow Management - Compliance Management - Timesheet Management - Payroll Management - HR Management - Time Off Management - Task Management - Document Management - Mobile Access **Generative AI** - AI Text-to-Image - AI Text Generation - AI Image-to-Text - Generative AI **** - Customizable Branding - Workflow Management - Third-Party Integrations - Document Storage - Surveys & Feedback - Benefits Management - Access Controls/Permissions - Payroll Management - Compensation Plan Modeling - 360 Degree Feedback - Email Templates - Employee Profiles - Attendance Tracking - Real-Time Analytics - Performance Management - AI Copilot - Employee Database - Real-Time Reporting - Turnover Tracking - Document Management - Organizational Charting - Trend Analysis - Employee Management - Talent Management - Employee Self Service - Employee Portal - Employee Onboarding - Compensation Management - Alerts/Notifications - Data Visualization - Performance Appraisal - Task Management - Ad hoc Reporting - Reporting & Statistics - Data Import/Export - Secure Data Storage - Self Service Portal - Feedback Management - Recruitment Management - API - HR Metrics Library - Vacation/Leave Tracking - Succession Planning - Predictive Modeling - Customizable Reports - Applicant Tracking - Training Management - Survey/Poll Management - Leave Tracking **Client Invoicing** - Project Accounting / Revenue Recognition - Biometric Recognition - Optical Character Recognition **Feedback** - Archives **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration - Third-Party Integrations **** - Reminders - Mobile App - Status Tracking - Sick Leave Tracking - Overtime Calculation - Reporting/Analytics - Time Tracking - API - Employee Scheduling - Employee Database - Role-Based Permissions - FMLA Administration - Self Service Portal - Data Import/Export - AI Copilot - Generative AI - Approval Process Control - Search/Filter - Attendance Tracking - Vacation/Leave Tracking - Biometric Recognition - Clock In/Out - Alerts/Notifications - Customizable Reports - Project Time Tracking - Audit Trail - Leave Tracking - Multi-Location - Access Controls/Permissions - Time & Expense Tracking - Real-Time Notifications - Lockout Periods - Electronic Signature - Automated Scheduling - Geofencing - Labor Forecasting - Employee Portal - Employee Time Tracking - Punch card - Automatic Time Capture **Productivity Analytics - Employee Monitoring** - Project - Hours - Intelligence - Burnout Indicators **** - Browsing History - API - Timesheet Management - Reporting & Statistics - Screen Activity Recording - Task Management - Employee Email Monitoring - Employee Activity Monitoring - Access Controls/Permissions - Employee Database - Activity Dashboard - Remote Monitoring & Management - Idle Time Monitoring - Third-Party Integrations - Remote Access/Control - Time Clock - Real-Time Data - Email Alerts - Historical Reporting - Real-Time Notifications - Alerts/Notifications - Employee Management - Real-Time Reporting - AI Copilot - Keystroke Recording - Productivity Analysis **Mobile Time Tracking** - Expense Tracking - Progress Tracking - Activity Tracking - Time Tracking by Client - Project Tracking - Billable Items Tracking - Attendance Tracking - Vacation/Leave Tracking - Project Time Tracking - Leave Tracking - Budget Tracking - Online Time Tracking - Offline Time Tracking - Location Tracking **Administration** - User, Role, and Access Management - Timesheet Management - Payroll Management - Employee Management - Invoice Management - Calendar Management - Workflow Management - Task Management - Mobile Access - Mobile Access - Workflow Management **Platform** - Reporting - APIs / Integration - Performance and Reliability - Accounting Integration - QuickBooks Integration - Real-Time Reporting - Third-Party Integrations - Payroll Integration - Accounting Integration ## Top Insightful Alternatives - [Time Doctor](https://www.g2.com/products/time-doctor/reviews) - 4.4/5.0 (481 reviews) - [ActivTrak](https://www.g2.com/products/activtrak/reviews) - 4.3/5.0 (332 reviews) - [Hubstaff](https://www.g2.com/products/hubstaff/reviews) - 4.4/5.0 (2,269 reviews)