Insightech makes it possible for us to be proactive rather than reactive when it comes to identifying website issues, essentially streamlining the process by removing the need to try and replicate the bug and allowing us to identify what the exact issue is, how many users it is impacting and at what stage in their journey in a matter of minutes, thus making it easier and faster for us to flag to our developers and implement a fix. Insightech has allowed us to identify opportunities as well as friction points in the customer journey which have led us to make changes to our website that have had a significant and direct impact on conversion rate - revenue opportunities that we would have missed out on had we not had access to this tool and data. It has also allowed us to monitor the performance of new features as we roll them out. The Insightech team has been brilliant to work with and always goes the extra mile to ensure that we're making the most out of their product. Review collected by and hosted on G2.com.

The learning curve used to be a bit steep for non-technical users wanting to make the most out of this tool but Insightech is always rolling out updates to make using the tool easier and easier to use - we now have most teams in the business (e-commerce, marketing, customer experience) using it! Not to mention that the Insightech team is always more than willing and available to help. Review collected by and hosted on G2.com.

Insightech is a super user-friendly tools and in just a few clicks you can unlock powerful insights than unlock UX opportunities, tech opportunities and attribution opportunities which ultimately drive increase in revenue.

Besides the support team and account management is amazing, you get an elaborate answer super quickly. Besides you have access to raw data which if you have the tech skills can leverage to answer even more questions or build reporting.

Finally this team is the most passionate on the market . Review collected by and hosted on G2.com.

Nothing, it's the most powerful tool on the market for a great price.

Much better than Hotjar or fullstory. The only small downside would be that to fully levearge it you need to have stakeholders who understand css/html/datalayer features but it's easy to pick up and the Insightech team is here to support you all the way to ramp up in skills. Review collected by and hosted on G2.com.

Gave a much clearer picture of our upstream data without the need for complex implementations or setup. Pair that up with direct access to raw data, you have a very powerful tool at your fingertips. Review collected by and hosted on G2.com.

Lack of a side by side comparison between mobile vs desktop to identify performance or differences. Was slightly tedious to reapply the exact same filters and segments. Review collected by and hosted on G2.com.

Insight helps on pinpoint website issues and give new apportunity to experience something new. Review collected by and hosted on G2.com.

Interface can be a little bit tricky sometimes and the account creation is not always seemless to .to expensive Review collected by and hosted on G2.com.

Incredible amounts of depth coupled with amazing staff. The insights (no pun intended) provided by Insightech are unique in the Martech space! Awesome product. Review collected by and hosted on G2.com.

I have no issues to raise. We are yet to find anything that has given us pause or made us want to look for alternatives. Review collected by and hosted on G2.com.

Insightech is a great tool in terms of understanding customer behavior, identifying errors on the website, improving conversion and overall enhancing customer experience.

The replay tool is a personal favorite in identifying customer journey and experience.

The passionate team at insightech - things get actioned immediately and any feedback on the tool is received well and implemented to suit the client's need. Review collected by and hosted on G2.com.

Don't really have anything to dislike about Insightech Review collected by and hosted on G2.com.

Insightech captures records correctly and process functionality to provide facts to pick out the pursuits and guidelines primarily based on the times customers spent on the website online and capture personal interactions. it is fantastic in use Review collected by and hosted on G2.com.

Insightech is in process I think, it need more work to make more strong it's data like SEO, compaign arrangements and in touch to the public Review collected by and hosted on G2.com.

The ability to trouble shoot issues, monitor new features and improve the CX across our sites. Easy to use and extract insights that return real value for us. Review collected by and hosted on G2.com.

There isn't much in the way of a downside to this tool. Review collected by and hosted on G2.com.

Insightech captures data efficiently and process capability to provide data to identify the interests and suggestions based on the times users spent on the site and captures user interactions. Review collected by and hosted on G2.com.

Insightech is still a work in progress for data analytics and dont have SEO features such as campaign management,Keyword management. To identify the failure data needs time Review collected by and hosted on G2.com.

It will provide deep and depth anaysis upon our customer joureny and insightech is very user friendly Review collected by and hosted on G2.com.

sometime will be hang but rarely , they need to little work on user interface as well Review collected by and hosted on G2.com.