--- title: InsideSales Reviews meta\_title: 'InsideSales Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 618 reviews by the users' company size, role or industry to find out how InsideSales works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 618 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # InsideSales Reviews & Product Details Accelerate your company’s revenue with Playbooks from InsideSales, the smartest sales engagement platform. With Playbooks, sales professionals increase productivity, optimize customer interactions, and connect to the right buyers. Playbooks goes beyond a traditional sales auto dialer or sequencer. It doesn’t just help your team do more, it helps them do more of the right things. Reps are provided with additional contacts and recommendations of who, when, and how to reach out—making their efforts more effective. Leadership is provided with valuable insight into their remote sales team to see what’s working and what isn’t. * * * Seller [InsideSales](https://www.g2.com/sellers/insidesales) Discussions [InsideSales Community](https://www.g2.com/products/insidesales/discuss) Languages Supported English Solution Type All-in-One Overview by Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months [ View More Pricing Information ](https://www.g2.com/products/insidesales/pricing) ## Top-Rated Alternatives [ ![Salesloft](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salesloft") Salesloft 4.5/5(4,287) ](https://www.g2.com/products/salesloft/reviews) [ ![Outreach](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Outreach") Outreach 4.3/5(3,574) ](https://www.g2.com/products/outreach/reviews) [ ![Clari](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clari") Clari 4.6/5(5,610) ](https://www.g2.com/products/clari/reviews) [ View All Alternatives ](https://www.g2.com/products/insidesales/competitors/alternatives) ## User Insights Average based on 618 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 2/24/2020 "this tool made my life so much easier" 5/5 What do you like best about InsideSales? the task function. I love that I can upload a lead and it tells me when I have to call them. Much of my day used to be spent figuring out who to call. Now I can just call call call. Review collected by and hosted on G2.com. What do you dislike about InsideSales? there should be a calendar tool where you can select when to start a person in a play and move around tasks based on your workload. If I add 20 people day 1 then 20 people day 2 the 30 people day 3. the overlapping tasks sometimes make it so there are 70 on the same day. It would be nice If I could select some to move out, or start later. Review collected by and hosted on G2.com. What problems is InsideSales solving and how is that benefiting you? time management, productivity, organization Review collected by and hosted on G2.com. Show More 2/16/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 4/3/2024 "All downhill" 0/5 What do you like best about InsideSales? Nothing - required to place characters in this box. Review collected by and hosted on G2.com. What do you dislike about InsideSales? Sadly, this tool went downhill dramatically after the buy-out from Aurea. They laid off all of the employees and brought in people who could not support customers. I used this tool daily, and the functionality compared to all of the other competitors we reviewed when leaving InsideSales was laughable. Please. do not move forward with this software. Review collected by and hosted on G2.com. What problems is InsideSales solving and how is that benefiting you? Inside sales is trying to make selling easier and automating workflows. they are not succeeding at this considering the regularity with which the tool goes down and becomes unusable. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Small-Business (50 or fewer emp.) 12/14/2023 "Simple to use, poor performance over 5000 non recorded calls this year 2023" 0/5 What do you like best about InsideSales? Nothing now. typing this to fill in space. Review collected by and hosted on G2.com. What do you dislike about InsideSales? Lack of relevant responses from support services. Review collected by and hosted on G2.com. What problems is InsideSales solving and how is that benefiting you? The CEO of Aurea left because he knew the problems were pretty deep. I emailed him, my email bounced, and now he's working somewhere else that has a chance. Now they've got Meshach in London, England driving the ship. Lots of marketing on the front end and very polished but doesn't seem like they know where to go from here. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/17/2023 "Xant struggles to sync with Salesforce" 0/5 What do you like best about InsideSales? It was simple to start using. That's the extent of my positive experience. Review collected by and hosted on G2.com. What do you dislike about InsideSales? Xant/InsideSales seems like it will sync easily with Salesforce and eliminate inefficiencies but after months of trying to use the workflows and sync with Salesforce, I experienced nothing but issues. Calls dropping, syncing with incorrect accounts, and not writing back were all issues that were ongoing. Review collected by and hosted on G2.com. What problems is InsideSales solving and how is that benefiting you? It was supposed to eliminate inefficiencies but caused more trouble than it was worth. Review collected by and hosted on G2.com. Show More 7/17/2023 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 1/18/2023 "Avoid InsideSales at all costs!" 0/5 What do you like best about InsideSales? Nothing now. I used to love their Playbooks software. Although, since the buyout from Aurea, their customer service has gone down the drain. Support became non-existent Review collected by and hosted on G2.com. What do you dislike about InsideSales? Lack of transparency for support and updates. Support tickets remain open for days. There is constant unexpected downtime with no resolution for days without identification of the root cause. Support documents are out of date, and they don't ever get updated. After Aurea bought InsideSales, they gutted the staff, brought on independent contractors who could not provide any support, and then raised all the prices for their services. Review collected by and hosted on G2.com. What problems is InsideSales solving and how is that benefiting you? IVR system for making calls and closing sales. Doesn't seem to be working as expected anymore. Review collected by and hosted on G2.com. Show More 1/21/2025 Current UserValidated ReviewerSource: Organic ![Kyle B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle B.") KB Kyle B. Account Executive Mid-Market (51-1000 emp.) 3/2/2023 "Xant Playbook - not the most easy to use" 3/5 What do you like best about InsideSales? The automated campaigns are great for BDRs, but aren't the best for AEs who need a more personalized approach for handling their pipeline. I did like how you could call right out of salesforce. Review collected by and hosted on G2.com. What do you dislike about InsideSales? It was. a big hard to use and wasn't the best for Account Executives. It would be good to use soley for BDR campaigns. Review collected by and hosted on G2.com. What problems is InsideSales solving and how is that benefiting you? Inside sales helped us automate a lot of our BDR campaigns. Saved us lots of time not having to email out of outlook and not have to dial outside of salesforce. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Wendell B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wendell B.") WB Wendell B. Inside Sales Representative Mid-Market (51-1000 emp.) 6/3/2020 "Playbooks is the Winners Tool" 4.5/5 What do you like best about InsideSales? Playbooks is an awesome tool to help me tackle my book of business strategically and accurately while giving me a great view of my customers in a way to only help me win! Easy to use and easy to follow the steps allows me to set my day up with ease and meet my companies metrics and KPI's. This tool makes me a better Salesperson. Review collected by and hosted on G2.com. What do you dislike about InsideSales? At this point the positives outweigh the negatives but the one thing I would like to see is the ability to send one email to multiple people which is not something Playbooks can do just yet Review collected by and hosted on G2.com. Recommendations to others considering InsideSales: This is an all in one tool to help you win and be a better sales person Review collected by and hosted on G2.com. What problems is InsideSales solving and how is that benefiting you? The problems I am solving is my daily call blocks and tasks are now easier to run with the confidence that I can complete these on a daily basis. and the benefits I see with that is having more time to really dig into my customers accounts with a better knowledge of what their pains are and how I can solve them Review collected by and hosted on G2.com. Show More 10/15/2021 Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 2/16/2022 "Not intuitive and full of issues" 0/5 What do you like best about InsideSales? The automated selection of accounts is useful. That's where it stops, unfortunately. Review collected by and hosted on G2.com. What do you dislike about InsideSales? It has a very unintuitive interface. For example: It's not clear when a bot is active (messaging), buttons and actions are in unexpected or hidden places and navigating the tool is hard for reps. Our company (100+ reps) has needed much support and it always took a lot of time for problems to get solved. We currently have an issue that changes our phonenumbers' country codes so that it looks like we're calling from another country. This is killing to our connection rate, so we're working outside the tool for two weeks already(!) We've worked with it for over a year and, finally, upper management has decided to stop using it. A sigh of relief was audible throughout our salesforce. Review collected by and hosted on G2.com. What problems is InsideSales solving and how is that benefiting you? The problem we're solving is that we're stopping usage and switching to Outreach Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 5/5/2022 "InsideSales.com is the best Sales Enablement tool on the market" 5/5 What do you like best about InsideSales? The ability to contact leads in real-time with their deep integration with Salesforce Review collected by and hosted on G2.com. What do you dislike about InsideSales? I wish they were still offering their Powerdialer product, it was amazing Review collected by and hosted on G2.com. What problems is InsideSales solving and how is that benefiting you? Prospecting leads in real-time. Speed-to-lead to increase conversions and sales Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 4/12/2022 "Marketing Insights and Cloud Forecasting" 5/5 What do you like best about InsideSales? User Interface and ease of finding information on latest news updates. Provides insight on sales analtyics with historical trending of data. Configuration of snapshots can be done by end user without the need of IT support Review collected by and hosted on G2.com. What do you dislike about InsideSales? Release guidelines and training. There are good amount of updates being released regularly without proper documentation and release notes. It will be really nice to have release notes shared to user community before the release. Review collected by and hosted on G2.com. What problems is InsideSales solving and how is that benefiting you? Marketing insights and Latest updates from the market. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about InsideSales? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about InsideSales ](https://www.g2.com/products/insidesales/discussions/new) GU Guest User What is InsideSales used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-insidesales-used-for) ![Emily M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily M.") EM Emily McLaughlin • Last activity over 3 years ago Do you think Playbooks will integrate more "Plays" into the system by the end of 2020? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/26128-do-you-think-playbooks-will-integrate-more-plays-into-the-system-by-the-end-of-2020) [ View all Discussions ](https://www.g2.com/products/insidesales/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/insidesales/pricing) InsideSales Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_53e7c66e55b3e527e6d79f9fb234c7c6/outreach.png "Product Avatar Image") Outreach 4.3/5(3,574) [ Compare Now ](https://www.g2.com/compare/insidesales-vs-outreach) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6bf05a04df3304c320e77ab36fcfd79a/salesloft.jpg "Product Avatar Image") Salesloft 4.5/5(4,287) [ Compare Now ](https://www.g2.com/compare/insidesales-vs-salesloft) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0adabb9d0436d34e35890227aa53bb01/revenue-io.jpg "Product Avatar Image") Revenue.io 4.7/5(579) [ Compare Now ](https://www.g2.com/compare/insidesales-vs-revenue-io) ##### ##### InsideSales Features Calling Record Calls Generate Location Call Types Contacts Personalization Information Locater Record Prospect Data Insights Notes Daily Summary Automated Voicemails Integrated Workflows Task Management Email Tracking/Automation Calls and Voice [ View More Features ](https://www.g2.com/products/insidesales/features) ##### Categories on G2 [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[Sales Analytics](https://www.g2.com/categories/sales-analytics) [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[Sales Analytics](https://www.g2.com/categories/sales-analytics)[Email Tracking](https://www.g2.com/categories/email-tracking)[Sales Performance Management](https://www.g2.com/categories/sales-performance-management)[Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Sales Intelligence](https://www.g2.com/categories/sales-intelligence) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which financial aid software platforms allow staff to review applications as families would see them during verification?](https://www.g2.com/discussions/which-financial-aid-software-platforms-allow-staff-to-review-applications-as-families-would-see-them-during-verification)[Top tools for spend management in tech companies](https://www.g2.com/discussions/top-tools-for-spend-management-in-tech-companies-what-are-you-using)[Ramco Aviation Solutions vs AMOS: which aviation MRO platform is worth it for maintenance teams managing FAA-regulated compliance tracking and scheduling?](https://www.g2.com/discussions/ramco-aviation-solutions-vs-amos-which-aviation-mro-platform-is-worth-it-for-maintenance-teams-managing-faa-regulated-compliance-tracking-and-scheduling) [Is a dedicated retail task management platform worth the per-store cost for a chain with 20 or more locations?](https://www.g2.com/discussions/is-a-dedicated-retail-task-management-platform-worth-the-per-store-cost-for-a-chain-with-20-or-more-locations)[Is a dedicated RASP tool worth the added operational complexity for a mid-size engineering team?](https://www.g2.com/discussions/is-a-dedicated-rasp-tool-worth-the-added-operational-complexity-for-a-mid-size-engineering-team)[Which auditing services platforms integrate seamlessly with existing enterprise systems and workflow tools?](https://www.g2.com/discussions/which-auditing-services-platforms-integrate-seamlessly-with-existing-enterprise-systems-and-workflow-tools) [Show MoreShow Less](javascript:void(0);)