Raquel F.
RF
Raquel F.
Business Development Representative
Enterprise (> 1000 emp.)
"Playbooks Review"
4.5/5
What do you like best about InsideSales?

I enjoy that you can sort by time zone when trying to prospect your accounts, and that if gives you stages to prospect to stay on top of your prospecting. When prospecting, leads can fall through the cracks which affects your success, so this is helpful. I also enjoy that you can put your email templates in playbooks, so it's quick to send them while dialing. Review collected by and hosted on G2.com.

What do you dislike about InsideSales?

I dislike the fact that if you flag an account and it comes out of your name in salesforce, it doesn't communicate to salesforce taking it out of your tasks. You have to manually take it out of playbooks. Although you can sort it by time or time zone, I think it would be cool to sort accounts or opportunities specifically by city! Review collected by and hosted on G2.com.

Caroline C.
CC
Caroline C.
T
Mid-Market (51-1000 emp.)
"XANT Playbooks Review"
3.5/5
Verified User in Computer Hardware
UC
Verified User in Computer Hardware
Enterprise (> 1000 emp.)
"So much more productive!"
5/5
What do you like best about InsideSales?

So much more productive! This tool is a must-have for any business where sales calls, follow up and activity tracking is a must! My favorite features include click to call, email templates, adding account notes directly in the tool, and the pre-recorded voicemails I can create. Review collected by and hosted on G2.com.

What do you dislike about InsideSales?

I wish there were certain SalesForce fields like Doing Business As that could be added to my emails but that's a personal preference Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"I am enjoying using the program, although I am not totally proficient yet."
5/5
What do you like best about InsideSales?

The ability to send out email from the template . Review collected by and hosted on G2.com.

What do you dislike about InsideSales?

I haven't found anything i really dislike. Review collected by and hosted on G2.com.

Lauren C.
LC
Lauren C.
AVP SPDR ETF Sales- Pacific Northwest, AK and HI
Enterprise (> 1000 emp.)
"Playbooks has enhanced and simplified my CRM process through Salesforce"
4.5/5
What do you like best about InsideSales?

I love the click to email and click to dial functionality within Playbooks, it saves a lot of time while updating client contact records. Review collected by and hosted on G2.com.

What do you dislike about InsideSales?

I can't think of many downsides to Playbooks. The only issues I've had is that sometimes the plugin needs to be refreshed as it stops synching with Saleforce but that is generally an easy fix. Review collected by and hosted on G2.com.

LB
Liz B.
Senior Account Executive
Enterprise (> 1000 emp.)
"Xant saves me so much time"
5/5
What do you like best about InsideSales?

I like that I don't have to try to remember where I am in the follow up process with clients. Xant keeps track of my follow up tasks and helps keep me to a timely response cadence. Review collected by and hosted on G2.com.

What do you dislike about InsideSales?

I don't love that Xant requires me to mark a play successful or to end a play. I feel like that part is a little clunky. I'm always unsure when to end and what play to switch to next. Review collected by and hosted on G2.com.

Kevin C.
KC
Kevin C.
Sales Business Development
Enterprise (> 1000 emp.)
"<p>Ensure a delightful user experience</p>"
5/5
What do you like best about InsideSales?

- Ease of Use

- Ease of Navigating the platform

- Intuitive

- Awesome support Review collected by and hosted on G2.com.

What do you dislike about InsideSales?

- Mass update of Tasks (such as deletion) Review collected by and hosted on G2.com.

Tom L.
TL
Tom L.
Account Representative
Enterprise (> 1000 emp.)
"Great Product"
5/5
What do you like best about InsideSales?

Since starting in sales I have been through a few CRMs. As an AE I do enjoy Salesforce, but there tends to be a bit of extra work to log activity that bogged things down. I have always made suggestions on what to look for in technology to make life easier and drive more activity. Finding a way to log things easier and remove repititive action is key. To this point I have found that Xant does this and is a fantastic add on for our company. From better call quality, to ease of use, and automation to push greater activity, this program has exceeded my expectations. We are still in the testing period, but when I make a suggestion they even look at ways to be able to implement my suggestions before we start. I can't say enough about the product and the team. Well done! Review collected by and hosted on G2.com.

What do you dislike about InsideSales?

I dislike that I didn't have this program until now. The things I saw as even small obstacles are being remedied by staff to give us additional ways to use it moving forward. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Enterprise (> 1000 emp.)
"Awesome Troubleshooting Experience"
5/5
What do you like best about InsideSales?

I like how organized Xant keeps my sales pipeline and how it shows me what activities I have already done. I also love the fact that it shows me when a prospect opens an email. It helps me work to write more engaging email content that can better convert to a response or a followup call from the client. Review collected by and hosted on G2.com.

What do you dislike about InsideSales?

I dislike that I am able to create my own custom plays. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Too many important features missing"
1/5
What do you like best about InsideSales?

1. Connects well with SFDC.

2. Easy to pull leads in. Review collected by and hosted on G2.com.

What do you dislike about InsideSales?

1. Reporting is challenging to set up.

2. Can't use custom merge fields in emails. Review collected by and hosted on G2.com.