--- title: InsideSales Reviews meta_title: 'InsideSales Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 618 reviews by the users' company size, role or industry to find out how InsideSales works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 618 scale: '5' date_modified: '2026-08-09' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # InsideSales Reviews **Vendor:** InsideSales **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.5/5.0 **Total Reviews:** 618 ## About InsideSales Accelerate your company’s revenue with Playbooks from InsideSales, the smartest sales engagement platform. With Playbooks, sales professionals increase productivity, optimize customer interactions, and connect to the right buyers. Playbooks goes beyond a traditional sales auto dialer or sequencer. It doesn’t just help your team do more, it helps them do more of the right things. Reps are provided with additional contacts and recommendations of who, when, and how to reach out—making their efforts more effective. Leadership is provided with valuable insight into their remote sales team to see what’s working and what isn’t. ## InsideSales Reviews ### 1. So far it has been pretty seamless, very easy to use and helpful. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2020 **What do you like best about InsideSales?** Playbooks lays out the cadence for you. Takes the guesswork out of when to reach out. **What do you dislike about InsideSales?** It's very nit picky but it constantly refreshes - slows me down a bit. Don't like how i have to answer my phone in order to place a call. **What problems is InsideSales solving and how is that benefiting you?** I'm able to get through so many more contacts and leads. I spend less time trying to organize who i need to call or email for that day. ### 2. First year review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2020 **What do you like best about InsideSales?** Playbooks dialer, quick email functionality with templates, live open status of emails **What do you dislike about InsideSales?** Works well when functioning to maximum performance, but have had a few issues over my time as a user from downtime and lagging over calls **Recommendations to others considering InsideSales:** Ensure you are trained as early as possible to maximise the value of the tool **What problems is InsideSales solving and how is that benefiting you?** Productivity using dialer, simplifying process of follow up by making plays with specific steps per individual prospect ### 3. Exceptional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2020 **What do you like best about InsideSales?** Sub-tabs showing both leads and accounts all under one tab **What do you dislike about InsideSales?** It takes too much of the screen when opened, ALT + A is a good cure but allowing a size adjustment would be better, also, it would be good to have a recent activity tab. **What problems is InsideSales solving and how is that benefiting you?** Makes logging easier and the snippet/template functionality looks to help with the workload ### 4. I currently utilize playbooks as my daily call list. Helps me know what prospect to call next. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Glass, Ceramics & Concrete | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2020 **What do you like best about InsideSales?** The most helpful part is knowing which prospect to call next. We have such a large prospect list and Playbooks keeps track of what person is in what play. **What do you dislike about InsideSales?** Nothing that comes to mind at this time. **Recommendations to others considering InsideSales:** I have not other suggestions at this time **What problems is InsideSales solving and how is that benefiting you?** I am trying to organize my prospects by what type of product their work title. Markers, COO, IT persona. Playbooks allows me to filter which persona I can dial. ### 5. XANT review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2020 **What do you like best about InsideSales?** The entire transition process is very smooth,Ben, Kevin, and Sean have been extremely helpful in answering questions and addressing any updates during the overall migration process. At the same time, their answers were very clear and it was well thought out. **What do you dislike about InsideSales?** Experiencing some latency when opening up multiple tabs, would like to see zero lag b/c its all about activity activity activity **What problems is InsideSales solving and how is that benefiting you?** I have recorded voice mails in advance so I dont have to spend extra time going though and leaving voicemails to all the customers who do not pick up the phone ### 6. Great tool to manage my day to day activity **Rating:** 5.0/5.0 stars **Reviewed by:** Syd S. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2020 **What do you like best about InsideSales?** Being presented with the right opportunity at the right time. This allows me to manage my time on activities that will generate revenue. Also being able to record last communication means I can always refer back to history quickly. **What do you dislike about InsideSales?** The new inbound call feature if you don't have all the details you cant circumvent. **What problems is InsideSales solving and how is that benefiting you?** Helps me to better manage my time and activities ### 7. Game changer for business development reps **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2020 **What do you like best about InsideSales?** Makes your cadence much easier to follow **What do you dislike about InsideSales?** Some tools aren't available in all countries **Recommendations to others considering InsideSales:** Easy tool to make every day tasks simpler. **What problems is InsideSales solving and how is that benefiting you?** Prospecting and keeping up with cadence can be time consuming. Playbooks will keep track of your tasks and notes for you, and it also integrates with your calendar and lets you know of any calls you have scheduled ahead of time. ### 8. Building a Better Sale **Rating:** 4.0/5.0 stars **Reviewed by:** Mac B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2020 **What do you like best about InsideSales?** Playbook sends me helpful reminders to keep the sales process moving. The data analytics are great for real time stats. **What do you dislike about InsideSales?** Nothing at the moment. It would be great to be able to customize your favorite/most used account information. **What problems is InsideSales solving and how is that benefiting you?** The voicemail feature helps one stay efficient in making dials but also while building a personal contact with the customer. ### 9. Playbooks has great integration with Salesforce. **Rating:** 5.0/5.0 stars **Reviewed by:** Laura W. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2019 **What do you like best about InsideSales?** I enjoy being able to click directly on contact's phone number or email address, and have a seamless communication experience that is automatically logged into Salesforce. I utilize the pre-recorded voicemails and email templates daily. **What do you dislike about InsideSales?** Sometimes I would prefer if Playbooks didn't automatically open, because it blocks part of my Salesforce page and I often have to minimize the Playbooks window before I can actually use it. **Recommendations to others considering InsideSales:** Make a variety of email templates and pre-recorded voicemails to suit specific scenarios. Work becomes much more efficient. **What problems is InsideSales solving and how is that benefiting you?** I am new to utilizing inside sales tools and was initially overwhelmed by the call/email quotas and data input requirements. Playbooks makes things much more manageable and keeps the communication I have had very organized. ### 10. A great Sales Cycle tool for the Contact Center Agent **Rating:** 4.5/5.0 stars **Reviewed by:** David A. | Strategic Sales Executive II, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2019 **What do you like best about InsideSales?** This tool keeps the agent accountable in actively making touch points with the intended contact. **What do you dislike about InsideSales?** While the premise and overall function of the tool is great, there are some issues when it comes to Contacts within an account that you need to find a work around to get through you activity. **Recommendations to others considering InsideSales:** To those considering Playbooks as part of your internal process, this is a great tool to define your process set to your specific sales cycle. With high call volume jobs, this ensures that you spend most of your time and energy on your pitch rather than "Who do I call next" and planning out your daily activities. Especially for new hires, this allows them to easily engage with your clients, more time to focus on nailing down their pitch as well as providing notes and suggestions within your step by step plays you set out. **What problems is InsideSales solving and how is that benefiting you?** With handling hundreds of accounts, this tool ensures an agent is properly engaging and following up appropriately based on the "Play" you've selected for that Account or Contact. The benefit is you focus more on your Sales Pitch rather than having to spend too much time planning you daily activities. ### 11. Amazing, easy to use, love it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2020 **What do you like best about InsideSales?** makes contacting customer easy and so much faster **What do you dislike about InsideSales?** sometimes it doesn't recognize i already called a lead and it keeps bringing it back into my Que for that day. **What problems is InsideSales solving and how is that benefiting you?** Playbooks will tell me if customers typically answer that way i know if i need to work a different lead to be able to break into an account ### 12. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2019 **What do you like best about InsideSales?** My favorite thing about Playbooks is the email to prospect/customer function. It loads the email information from the SFDC record and it gives you examples of what type of email to send. You can also alter the email sent. And best of all when a client/customer opens the email you will be notified. It has led to more meetings for me, because I find that most customers hate talking on the phone. **What do you dislike about InsideSales?** If your contacts don't sync then there is a bit of a hassle when completing the plays. But I think this is a bug that will be worked out in the future. **What problems is InsideSales solving and how is that benefiting you?** I can do 5 plays and in return I secure at least one meeting. So it increases my contact to meeting ratio and of course contact leads to more opportunities. ### 13. Xant makes selling easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2020 **What do you like best about InsideSales?** Xant makes it easy for marketing, sales operations, and sales to work together. It also makes my sales reps more productive and allows them to focus on selling instead of admin work. **What do you dislike about InsideSales?** The platform can be unstable but has definitely gotten better over the past few months. **What problems is InsideSales solving and how is that benefiting you?** Prior to Playbooks our sales reps had to look through lists to figure out who to call next. With Playbooks the reps can come in and with the click of a button get their day started. We have seen increases in productivity and connect rates. ### 14. Playbooks makes work easier **Rating:** 5.0/5.0 stars **Reviewed by:** Alan M. | Business Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2020 **What do you like best about InsideSales?** Their technology for neural send emails has been a great addition to the daily work **What do you dislike about InsideSales?** Only real negative is when there is connection issues, which isn't common **Recommendations to others considering InsideSales:** Playbooks has been a valuable tool for our company in our prospecting. **What problems is InsideSales solving and how is that benefiting you?** Streamlining prospecting with potential customers and having calling, emailing and LinkedIn all in one place ### 15. Love XANT & Team!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2020 **What do you like best about InsideSales?** as a manager the best part has been the XANT teaming being hands on deck to help my team adjust. The tool itself is getting great feedback and I love the additional functionality XANT brings **What do you dislike about InsideSales?** I wish we could track talk Time and Dials more efficiently like we used to be able to on powerdialer **Recommendations to others considering InsideSales:** Do it!! great and valuable tool **What problems is InsideSales solving and how is that benefiting you?** efficiency of cold calling at scale. The ability to further engage reps. the ability to stream line processes more effectively ### 16. Product that helps your daily operations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2020 **What do you like best about InsideSales?** It keeps me organized and synced easily with my **What do you dislike about InsideSales?** Sometimes the system tends to drop calls or not connect on a good amount **What problems is InsideSales solving and how is that benefiting you?** It solves the burden of extra steps during call logging and phone calls. The local presence is very beneficial. ### 17. Great tool for BDRs! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2020 **What do you like best about InsideSales?** The cadences you can create for your team combined with the reporting to see what is working best. **What do you dislike about InsideSales?** Great for managing inbound leads but tougher to find best way to use for pure outbound prospecting. **What problems is InsideSales solving and how is that benefiting you?** Teaching new hires how and when they should be following up. It really helps them ramp up quickly. ### 18. Xant Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2020 **What do you like best about InsideSales?** Xant has been a great tool for me and for my team. I love how and how efficient and streamline it is. **What do you dislike about InsideSales?** The only negative feed back is that sometimes i have to wait for it to pull up salesforce data **What problems is InsideSales solving and how is that benefiting you?** it makes my job easier by showing me what I am responsible for on a daily basis. I also love how I am able to see what is coming down the pipe for my week as well. It makes knowing how much more of a payload I can handle in a week easy and ### 19. I'm in control of my calls and tasks, in an easy way **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about InsideSales?** I can efficiently check what my to do's are, everything is tracked automatically and I don't have to manually log every single activity, as it does it for myself. It's linked to everything I would use (Linkedin, Outlook...). You can easily take out or put in back again a Salesplay, pause it or finish it if it was successful. You can also easily correct or modifiy accounts if noticed that something is wrong. **What do you dislike about InsideSales?** If you have too many Salesplays or contacts, you could lose overview, so it's good to sort or group on activity early on. Also the emails are notificated as read even if I'm the one moving them (it considers it open at my side). I think this could be improved as it leads to erronous counting of open mails. **What problems is InsideSales solving and how is that benefiting you?** I spend less time on admin and have an easy tracking of my activity. I can also plan beforehand. I feel I have much more control over my pipeline and managed tasks, as well as I can doublecheck if I meet with the activity I pretended to do. ### 20. Playbooks review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2020 **What do you like best about InsideSales?** The simplicity of Playbooks makes it very easy to navigate each day and the reminders of when to reach back out to certain leads after a couple days is very helpful as well. **What do you dislike about InsideSales?** Figuring out what specific leads should go in what plays can be somewhat confusing **What problems is InsideSales solving and how is that benefiting you?** Just saving more time in my day. The functionality of recording voicemails is one example that with a click of a button I can leave a voicemail rather than take a few minutes out of my day ### 21. Useful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Bruna V. | Sales Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about InsideSales?** The fact that I get to see when a customer opens my email and when they click on my link is really important for my job. Like that, I can create email templates Like the competition side with my colleagues **What do you dislike about InsideSales?** That you only keep a record of 14 days on the notification Dislike that I can't create my own plays (but I know this is on the Cisco side) Dislike that when I finish a call it forces me to answer like a survey because the options on it do not always apply. Dislike that the notes I take don't go also on SFDC so I stopped using it. **Recommendations to others considering InsideSales:** I would recommend for ppl who do business development. **What problems is InsideSales solving and how is that benefiting you?** - Email tracking - No redundancy of creating emails each time - Tracks my activities (good so my boss can see what I'm up to) ### 22. Quick and easy management for high volume dial requirements **Rating:** 4.5/5.0 stars **Reviewed by:** Justin B. | Emerging Technologies Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2020 **What do you like best about InsideSales?** The ability to track progression of lead tasks. **What do you dislike about InsideSales?** can be slightly slow at times but i have only experienced that a handful of times. **What problems is InsideSales solving and how is that benefiting you?** Playbooks has impacted my work by allowing me to see the details of leads and number as well as past activities. ### 23. Xant has been fine - I only use it for the power dialer. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2020 **What do you like best about InsideSales?** I like that it works with salesforce and that I can use it for a power dialer. **What do you dislike about InsideSales?** It does not track the emails very well. I have sent emails and received a reply without the email ever being open. **Recommendations to others considering InsideSales:** none. **What problems is InsideSales solving and how is that benefiting you?** It has made my time at work more efficient. ### 24. Helps generate an active and cadenced selling and contact cycle. **Rating:** 4.5/5.0 stars **Reviewed by:** Zach S. | Emerging Technologies Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2020 **What do you like best about InsideSales?** The automated neural send functionality. **What do you dislike about InsideSales?** Nothing, all normal functionality from power dialer is still included, not much of a learning curve with the transition. **What problems is InsideSales solving and how is that benefiting you?** Having a tangible selling cadence of activities and reminders, still have click to dial capabilities if ad hoc activity is necessary. ### 25. Uncertain from the start, however profoundly fulfilled! **Rating:** 4.5/5.0 stars **Reviewed by:** Antonio S. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2019 **What do you like best about InsideSales?** This has brought about higher close rates This is an extraordinary device for me as a record chief to build my profitability and therefore, drive more business in my domain The group behind Inside Sales Playbooks is extremely responsive, they are continually considering client criticism and making enhancements to the application accordingly The highlights that help me to be fruitful in my job are the auto email include **What do you dislike about InsideSales?** however, they occur so regularly and should be refreshed so as often as possible which can be a torment Playbooks quits working once in a while and we need to call their help group to discover that they pushed out an update the prior night There are such a large number of snaps you have to do just to enlist o un-select individuals from plays on occasion it tends to be surrey which occurs with all the fixings **What problems is InsideSales solving and how is that benefiting you?** I have acknowledged how viable this apparatus has been in helping objective new customers. We were attempting to expand contact focuses in a sensible and identifiable manner Organization and customer fulfillment Easier catch up with more established clients ### 26. Helping new reps **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2020 **What do you like best about InsideSales?** I think Playbooks does a good job on helping new reps get a groove on how often they should contact their merchants. It helps reps be informed on how the different ways they can contact them via the cadence. **What do you dislike about InsideSales?** The reporting of the tool is a bit scarce. **What problems is InsideSales solving and how is that benefiting you?** We are solving the way reps are contacting their merchants and giving them an idea on how often they need to contact a prospecting merchant in order to quicken the pace to a contract close. ### 27. The interface is incredibly intuitive and sleek. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2020 **What do you like best about InsideSales?** I like how easy the tool is to use. It also has a very intuitive interface. **What do you dislike about InsideSales?** There is really nothing that I can think of at this time that I do not like about Playbooks. **Recommendations to others considering InsideSales:** This is a great software and has helped our sales team be that much more efficient with their day to day tasks. **What problems is InsideSales solving and how is that benefiting you?** This is allowing my team to be that much more effective in the proactive reach outs to customers. ### 28. REACTIVE AND DYNAMIC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2020 **What do you like best about InsideSales?** FAST CALL NICE INTERFACE EASY TO USE TRACABILITY **What do you dislike about InsideSales?** NOT THAT MUCH WORKS FINE KEEP DOING THE GOOD JOB;) **What problems is InsideSales solving and how is that benefiting you?** FOLLOWING WORK CALLS AND MAIL RETURNS ADAPTING STRATEGY ### 29. Game-changing platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Vance B. | Director Of Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2019 **What do you like best about InsideSales?** Collective intelligence! Stay organized and hyper-focused. **What do you dislike about InsideSales?** I can't stop checking the notifications. **Recommendations to others considering InsideSales:** No harm in participating in a trial with them. Awesome platform worth investigating. **What problems is InsideSales solving and how is that benefiting you?** I have always prospected extremely heavily. While I saw some results, I'd get burnt out easily. Playbooks helps me stay organized and strategic. It's the platform that really allows me to work smarter, not just harder. It's the perfect platform for making a lot of dials and sending a lot of emails to the right people! ### 30. great way to organize my prospecting approach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2020 **What do you like best about InsideSales?** I like that it keeps all my leads in a single location. **What do you dislike about InsideSales?** Whenever I input new leads they immediately fall into the back of the queue. **What problems is InsideSales solving and how is that benefiting you?** I don't have to open up multiple applications when using Playbooks and it saves me a lot of time. ### 31. Getting the most out of your leads **Rating:** 4.0/5.0 stars **Reviewed by:** Craig M. | Emerging Technologies Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2020 **What do you like best about InsideSales?** The ability to get the most out of leads **What do you dislike about InsideSales?** Lots of functionality and can be cumbersome **Recommendations to others considering InsideSales:** Be open-minded towards this powerful platform. Seems to be a lot of great use cases for this service. **What problems is InsideSales solving and how is that benefiting you?** Better insights and more touchpoints to potential customers ### 32. Smile and Dial **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2019 **What do you like best about InsideSales?** The fact I can pull up Salesforce and insights all from one spot is really helpful. I have not experienced any lag or delay as I have seen in other platforms. **What do you dislike about InsideSales?** Cannot think of anything at this time. If I do come across an issue I usually ping support and they are readily available to assist. Very fast. **What problems is InsideSales solving and how is that benefiting you?** no problems so far. being able to call down a large list of prospects seamlessly makes life a lot easier. ### 33. very easy user interface with tons of feature functionality. Highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2020 **What do you like best about InsideSales?** Playbooks simple user interface makes tracking activity very easy, I am very impressed by Playbooks ability to create a central hub for my daily tasks. This is a great addition to my day to day. **What do you dislike about InsideSales?** Playbooks has a slightly larger presence on the screen than its previous power-dialer. **Recommendations to others considering InsideSales:** Highly recommend Playbooks. **What problems is InsideSales solving and how is that benefiting you?** With many of the features included in Playbooks, it allows the software to do my heavy lifting when it comes to narrowing down contacts, and tracking activity. ### 34. Small learning curve, high operational efficiency. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2020 **What do you like best about InsideSales?** Easy to use interface, makes making and tracking dials easy, voicemail feature **What do you dislike about InsideSales?** takes up a large portion of the screen . **What problems is InsideSales solving and how is that benefiting you?** cutting out wasted time when making phone calls ### 35. Using XANT **Rating:** 5.0/5.0 stars **Reviewed by:** Landon S. | Senior Corporate Client Executive, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2019 **What do you like best about InsideSales?** The engagement features (calling, email, etc) all in one platform while also recording these activities. This helps with time mgmt by keeping all past engagements in one platform. This opens up more time for activities (quoting, issues, etc). **What do you dislike about InsideSales?** Sometime the emails have a "do not contact"...not sure how to get around this, if it's not accurate. **Recommendations to others considering InsideSales:** NOT SURE WHAT ELSE **What problems is InsideSales solving and how is that benefiting you?** Keeping better track of customer engagements (by steps...calls, emails), activities, and leads. Being able to engage with more customers. ### 36. Not my favorite **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about InsideSales?** I like best about Playbooks is that it logs calls & emails on Salesforce, you're able to make templates and use that on individual emails **What do you dislike about InsideSales?** I hate the plays and the concept of Plays. We are not allowed to make our own plays (Managers only have access to it) so if we want a specific play/email templates we have to ask our managers. Sometimes the wrong email gets sent to prospects due to having a person on a specific play. Ex. Let's say they attended an ABC event but there's no play created. I put them instead in a play for a different event.. regardless if i send them a specific email on a play it'll send the email that's aligned to the play. **What problems is InsideSales solving and how is that benefiting you?** My manager handles problems we have with Inside Sales. No benefits realized so far. ### 37. Playbooks has so much untouched potential and I'm excited to find out more utilization for the app! **Rating:** 4.0/5.0 stars **Reviewed by:** Haley A. | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2020 **What do you like best about InsideSales?** As if right now I only use the click to dial feature **What do you dislike about InsideSales?** The click to dial feature can be finicky **What problems is InsideSales solving and how is that benefiting you?** Saves time because it allows you to input notes directly on the call log ### 38. Best sales tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2019 **What do you like best about InsideSales?** This is the best help you can get once it is on terms of ordering all the info that allows you to do a sale. The features you get here are awesome and so helpfull. **What do you dislike about InsideSales?** Sometimes there's a non undestanding between Dynamics and Playbooks **Recommendations to others considering InsideSales:** To get this will increase FOR SURE the closing rate of the sales team **What problems is InsideSales solving and how is that benefiting you?** Disorder's gone!!!! Now I have everything on the right place so I don't lose any sale! ### 39. Great Platform and great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2020 **What do you like best about InsideSales?** Xant gives us the ability to be more productive by giving us features that improve how we make calls everyday **What do you dislike about InsideSales?** The xant window that it pulls up when dialing is too large **What problems is InsideSales solving and how is that benefiting you?** I'm solving the problems of having a plan in place for dialing with the playbooks feature, it has enabled me to be more proactive in my approach to who and when I'm dialing ### 40. Playbooks Lags **Rating:** 2.5/5.0 stars **Reviewed by:** Kevin K. | Account Executive, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about InsideSales?** I like the sync with salesforce I wish it worked better with zoominfo **What do you dislike about InsideSales?** That zoominfo does not show up to the lead I am attempting to reach **What problems is InsideSales solving and how is that benefiting you?** Playbooks often glitches out and causes a 30 minute window every month where the whole company cant dial out. ### 41. Experience with Playbook **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2019 **What do you like best about InsideSales?** I love the ease of use with playbooks. Easy to navigate and if there is a problem the expect help right away. **What do you dislike about InsideSales?** When there is an incoming call we are able to see who the person is right away you have to search their information in playbooks. **Recommendations to others considering InsideSales:** Yes switch over they are the best. **What problems is InsideSales solving and how is that benefiting you?** All of my problems are solved it's great. Time management is the biggest benefit for me. ### 42. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Sean A. | Emerging Technology Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2020 **What do you like best about InsideSales?** Click to call functionality is fantastic. **What do you dislike about InsideSales?** The size it takes up on the screen when using it. **What problems is InsideSales solving and how is that benefiting you?** It is far more responsive then power dial. ### 43. Business Development Representative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2020 **What do you like best about InsideSales?** I like how it let's me track every conversation I had and add notes so that I can easily go back and see what topics I have been talking about with that specific client. **What do you dislike about InsideSales?** Honestly I can't think of anything I don't like as yet. **What problems is InsideSales solving and how is that benefiting you?** Maintaining a dialing and email cadence that keeps the business development ball rolling. This is very helpful for motivating work and ensuring continued touchpoints with prospects. ### 44. Dell Technologies - Xant training **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2020 **What do you like best about InsideSales?** Ben, Kevin, and Sean!!! Great support!!! **What do you dislike about InsideSales?** Can't keep track of dials and talk time. **What problems is InsideSales solving and how is that benefiting you?** Able to complete tasks quicker and hit more customer touch points. ### 45. Easy accessible info for your day **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2020 **What do you like best about InsideSales?** I like how Xant lays out tasks for the day. How it uses tech as to when to send an email. love the automated voicemail system to just click a button to send a voicemail. huge timesaver. **What do you dislike about InsideSales?** I would like more filters within my tasks. Be able to choose tasks I want to do first. **Recommendations to others considering InsideSales:** none **What problems is InsideSales solving and how is that benefiting you?** I can reach so many more people, send more emails, and be so more effective with my day ### 46. Playbooks works well for me **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2020 **What do you like best about InsideSales?** I like that is helps me organize my accounts **What do you dislike about InsideSales?** It doesn't completely sync with with salesforce and sometimes glitches. **Recommendations to others considering InsideSales:** try it out, it has been helpful for me. **What problems is InsideSales solving and how is that benefiting you?** It helps me organize my day and not lose track of accounts. It helps me more be more efficient with my front end accounts. ### 47. Helps streamline day to day processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2019 **What do you like best about InsideSales?** InsideSales.com Predictive Playbooks helps streamline my teams day to day processes. It takes the human error out of our job when it comes to a follow-up cadence with prospects. Throughout my department the most used feature is the seamless email feature- I haven't heard one negative comment on sending emails through Playbooks **What do you dislike about InsideSales?** If you're using this tool correctly, and creating the right "plays" for your team there is no downfall to Playbooks. Every software system has upgrades and with that comes "glitches" but if you stick through, it is worth it! **Recommendations to others considering InsideSales:** I strongly recommend implementing this system if you are looking to streamline processes within your company. **What problems is InsideSales solving and how is that benefiting you?** Human error is a huge part. In our industry it is important to touch a prospect faster than you competitor. Putting a prospect into a play helps ensure that you are touching your prospect in a timely matter and doesn't let any opportunity sneak through the cracks. ### 48. Playbooks has allowed me to contact prospects through both calls and emails **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2020 **What do you like best about InsideSales?** I like the ability it gives you to "create your own play" and personalize it to the wording and email/call cadence that you would like. **What do you dislike about InsideSales?** Sometimes I have a slight issue with the neural send feature. **What problems is InsideSales solving and how is that benefiting you?** I am solving the problems that I have personally had with not getting enough emails out. It really allows me to tailor emails to groups of people and the interests that they have. ### 49. Make better use of your sales time **Rating:** 5.0/5.0 stars **Reviewed by:** Tim S. | Account Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2019 **What do you like best about InsideSales?** Inside Sales has really helped to streamline our sales process. Enter a play and you are off and running. As a sales rep I can focus on calls and follow up as opposed to organizing and managing my day and tasks. **What do you dislike about InsideSales?** At times there is lag as the system locates contact data or to tie into SF. **What problems is InsideSales solving and how is that benefiting you?** The email tool that predicts the best send times has helped with open and response rates ### 50. Game changer **Rating:** 4.5/5.0 stars **Reviewed by:** Norma V. | Business Development Representative, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2019 **What do you like best about InsideSales?** Playbooks is being used by the Sales department to keep track of cadence and make it easier to keep track of accounts that come into our pipeline. It is an amazing tool that makes it easy to go through a full cadence with all accounts. With Playbooks, you can see exactly what accounts you have to call or email on each day. It is truly a game changer. The only thing I wish it could do is to make it so I don't have to go back to the dashboard and select my emails to continue getting my email tasks done. I like that it makes it easier to keep track of every account that is coming into my pipeline and where I am in the cadence with each account. gone are the days of having too many calls on one account and too few on another. **What do you dislike about InsideSales?** Having to go back to the Dashboard to continue doing only emails or only calls on my task list. It would be much easier if I could just click on the next task on the bottom of the screen and just continue on my list of all emails. Would like to be able to navigate from one list by simply clicking the next task instead of it taking me to newly assigned. Would love it if we could use it to keep track of accounts where we have already reached a decision maker. Make it so that when there is a call scheduled it will make it more visible, sometimes the notifications are easy to miss. **What problems is InsideSales solving and how is that benefiting you?** It makes it easier to get ahold of more people. You can actually schedule calls when people tell you to call back or keep a consistent cadence up, so the number of people that I actually get to talk to has increased. Keeps track of what part of the cadence you are at with each account, Lists every account that you have to email or call that day and Is able to schedule calls and put them on your calendar. ## InsideSales Discussions - [Do you think Playbooks will integrate more "Plays" into the system by the end of 2020?](https://www.g2.com/discussions/26128-do-you-think-playbooks-will-integrate-more-plays-into-the-system-by-the-end-of-2020) - 1 comment, 2 upvotes - [Does Playbooks work with the Microsoft Dynamics cloud solution?](https://www.g2.com/discussions/work-with-miscrosoft-dynamics) - 1 comment, 1 upvote - [Is Playbooks Salesforce lightning ready?](https://www.g2.com/discussions/salesforce-lightning-capable-f9f5a24d-500f-4b05-8b22-2ef70a1f8b83) - 1 comment, 1 upvote - [View InsideSales pricing details and edition comparison](https://www.g2.com/products/insidesales/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+18%3A51%3A42+-0500&secure%5Bsession_id%5D=8deda5e0-58c5-4604-ad44-acc1cdc09537&secure%5Btoken%5D=61c613b3979a462ec381db1316f1270ee59a82e4cdf3d34e5ad3269c1be7291d&format=llm_user) ## InsideSales Features **Additional Functionality** - Calendar Sync - CRM - Conversation Intelligence - Lead Qualification - Strategic Planning - Customizable Reports - Visual Analytics - Customer Profiles - Activity Tracking - Alerts/Notifications - Contact Database - Lead Scoring - Data Import/Export - Data Cleansing - Prospecting Tools - Sentiment Analysis - Multi-Channel Data Collection - AI Copilot - Dashboard Creation - Engagement Tracking - Generative AI - Lead Generation - Interaction Tracking - Predictive Analytics - Customizable Templates - Collaboration Tools - For Sales Teams/Organizations **Data Availability** - Contact Data Availability - Company Data Availability - Industry Research Availability - Technographic Data Availability **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Data Accuracy** - Contact Data Accuracy - Company Data Accuracy - Technographic Data Accuracy **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Sales Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations - Calendar/Reminder System **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting/Dashboards - Mobile User Support - APIs - Deal Management - Sales Pipeline Management - Lead Management - Contact Management - Workflow Management - Territory Management - Sales Activity Management **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Features** - Lead Builder - Integration to CRM/Marketing Automation - Data Cleaning/Enrichment - Data Segmentation/Filtering - Search - News/People Alerts - Connections - Reporting - Messaging - Real-Time Data - Intent Data - Sales Automation - Email Marketing - Real-Time Reporting ## Top InsideSales Alternatives - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,501 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,503 reviews)