--- title: InsideSales Reviews meta_title: 'InsideSales Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 618 reviews by the users' company size, role or industry to find out how InsideSales works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 618 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # InsideSales Reviews **Vendor:** InsideSales **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.5/5.0 **Total Reviews:** 618 ## About InsideSales Accelerate your company’s revenue with Playbooks from InsideSales, the smartest sales engagement platform. With Playbooks, sales professionals increase productivity, optimize customer interactions, and connect to the right buyers. Playbooks goes beyond a traditional sales auto dialer or sequencer. It doesn’t just help your team do more, it helps them do more of the right things. Reps are provided with additional contacts and recommendations of who, when, and how to reach out—making their efforts more effective. Leadership is provided with valuable insight into their remote sales team to see what’s working and what isn’t. ## InsideSales Reviews ### 1. One tool to solve your prospecting issues **Rating:** 4.5/5.0 stars **Reviewed by:** Alex T. | Account Manager, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2019 **What do you like best about InsideSales?** Keeping a cadence with a prospect/client is a huge advantage. Playbooks allows you to get a touch out as many times as you need, which is critical for reaching out to new contacts. **What do you dislike about InsideSales?** There are times where the formatting is messed up. **What problems is InsideSales solving and how is that benefiting you?** Higher activity that directly impacts the number of prospects/accounts we are in front of - leading to more meetings and time spend talking to our customers. Keeping a cadence and hitting the 8-10 touches mark. ### 2. Playbooks: Helping Personal Organization and Accountabiltiy **Rating:** 3.5/5.0 stars **Reviewed by:** Zachary M. | Business Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about InsideSales?** I really like that Playbooks prompts you when, who, and how to contact. On somedays without Playbooks I did not get to my tasks because I did not want to call my merchants another time because it would annoy them. This instead keeps me accountable for my tasks. **What do you dislike about InsideSales?** It is a little confusing during the implementation stage and does not match the display of Salesforce, which for some reason bothers me. I also wish it showed the contact name of the person Im talking to **What problems is InsideSales solving and how is that benefiting you?** I am solving some operational problems in organization of emails and calling inactive numbers. Its benefited us in making our prospecting a lot faster. ### 3. InsideSales completely changed my drive, pipeline management, & productivity. **Rating:** 5.0/5.0 stars **Reviewed by:** Jason P. | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2018 **What do you like best about InsideSales?** What I like best about Inside Sales is the overall ease of use. The way the interface reads creates a very simple path to map out your day which makes it easy to map out success. You simply begin your tasks and follow the conversation to help each client to the best of your ability. **What do you dislike about InsideSales?** What I dislike most about Inside Sales is that each new lead added has to be manually added to the playbook from Sales Force. All contact information must be confirmed and most times has to be added completely from the beginning. **What problems is InsideSales solving and how is that benefiting you?** The problems solved are not allowing your contacts to fall through the cracks of your business. There is always adequate follow up opportunity and appointments set being added in the cadence of your daily tasks. It removes the guess work and allows the opportunity to present itself rather than having to chase it. ### 4. My review on Playbooks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about InsideSales?** I like the voicemail feature the best, cuts out time and breathe, moves you to the next task. It has everything in order so you can just press next and you are moving on. Knows time zones and helps you stay organized with that. **What do you dislike about InsideSales?** I dislike that I cant email while waiting for them to pickup or leave a voicemail. I like to multitask and move to the next if I know I am going to catch a voicemail. In addition, I do not like that my personal templates are not in playbook, so it is a lot of copying and pasting from my end **Recommendations to others considering InsideSales:** na **What problems is InsideSales solving and how is that benefiting you?** time management and organization is being helped for sure. ### 5. I use Playbooks for everyday sales outreach. It simplifies the prospecting process. **Rating:** 4.0/5.0 stars **Reviewed by:** Gil A. | Corporate Account Executive , Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about InsideSales?** I like how I have options for different types of outreach. I don't have to waste time writing up new emails each day for different people. Everything is in playbooks, and I know exactly when I need to follow up. **What do you dislike about InsideSales?** The only dislike is sometimes i get very disorganized. It seems I have a lot of contacts that get lost in clutter. **What problems is InsideSales solving and how is that benefiting you?** Creating follow up tasks, and also saving tons of time. ### 6. An easy way to simplify sales process. **Rating:** 5.0/5.0 stars **Reviewed by:** Erick J G. | Account Manager, Computer Networking, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about InsideSales?** The easy integration IS has with SalesForce, really simplifies my job. Letting me connect with all my Leads and contacts in a faster way, besides having a good tracking for my opportunities. The way Playbooks works helps on my daily tasks, speaking about emails, calls and correct customers' approaches. **What do you dislike about InsideSales?** Not been able to create my own Playbooks. Besides that, IS works really well for me and is really helpful. **Recommendations to others considering InsideSales:** It's recommended if you need an easy and faster way to approach customers. **What problems is InsideSales solving and how is that benefiting you?** The capability it provides, when the time of selecting the correct Playbook for a customer or group of customers comes. Not just sending emails or making calls in a general way, but in a selective way, according to every need or type of business. ### 7. Incredible easy and seamless integration that ensures consistency and enhances our sales processes. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about InsideSales?** The tool was so intuitive for our sales reps that from install to usage was just a few minutes. Setting up users and plays was really easy as well because the Playbooks Manager portal is very user friendly. Playbooks is a great way to easily load customers to plays and make calls, leave a voicemail and send in email in three easy clicks. **What do you dislike about InsideSales?** The template feature in Playbooks is helpful but creating the content in the tool is not very elegant. It would be a better solution if you could upload Word documents. **Recommendations to others considering InsideSales:** Great tool and easy to implement. Sales reps will love it and managers will swear by it. **What problems is InsideSales solving and how is that benefiting you?** Increased sales volume Improved sales process consistency Improved visibility and accountability on usage and results In the first 30 days we made over 7000 phone calls which is a 40% increase. Each play has a consistent email template so all user are utilizing the same sales tools to engage customers. Dashboard are integrated directly in our CRM so visibility and accountability is in real time. ### 8. More intuitive user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Joel R. | Manager, Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about InsideSales?** My team has used a few different cadence tools. Playbooks is by far the most intuitive, user friendly platform my team has used. This helps drive adoption, and I have to field fewer complaints about the software. **What do you dislike about InsideSales?** I do not have any big complaints. typical experience waiting for new features. **Recommendations to others considering InsideSales:** get it **What problems is InsideSales solving and how is that benefiting you?** My CSM team uses playbooks for consistent outreach to our vendors. It is especially efficient for up-sell plays. ### 9. After two weeks of use, I have seen an uplift in connecting with prospects **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2019 **What do you like best about InsideSales?** I see when emails are opened and forwarded as well as a 7 step discipline approach to contacting prospects in a 10 day period **What do you dislike about InsideSales?** To date, I do not have any dislikes as I am two weeks in use and have no complaints **What problems is InsideSales solving and how is that benefiting you?** The main benefits is having a disciplined approach to prospecting. The other main benefit is viewing that my emails are being opened and read ### 10. Product is nice but has some flaws **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel D. | Territory Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about InsideSales?** The ease of use of the product is nice and makes work more efficient. I also enjoy the multiple pre-recorded voicemails so that I am not forced to leave the same voicemail every time. **What do you dislike about InsideSales?** The lack of a mail merge or incoming call function. **What problems is InsideSales solving and how is that benefiting you?** With the product we are able to use click to dial which allows us to speed up the amount of calls I can make in a day as well as the email tracker to see who is opening my email and can gain traction in that account. ### 11. Top Notch Training **Rating:** 5.0/5.0 stars **Reviewed by:** Ray (Raylo) L. | Territory Account Manager- SLED- West Coast, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about InsideSales?** Loved the fact that the team was always available for questions and stressed the practice of always walking the floor **What do you dislike about InsideSales?** There was really nothing that i disliked about the training, Training was spot on and the team did an excellent job **What problems is InsideSales solving and how is that benefiting you?** InsideSales.com enables me to be more fluent in my day to day activities. Call numbers have increased due to knowing what i am doing for the day. Everything is planned out, so i dont have to take time in the evenings to set up calls for the next day ### 12. A must have! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff J. | Senior CSM, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about InsideSales?** Playbooks is simple to use and integrates into salesforce so much better than the "other guys". Thanks InsideSales.com **What do you dislike about InsideSales?** Love all the new additions lately, would love to see a video conference integration soon but no complaints otherwise. **Recommendations to others considering InsideSales:** Great solution, try it out for yourself and see. **What problems is InsideSales solving and how is that benefiting you?** Quick organized outreach to all the customers in my portfolio, as a CSM it helps me to maintain contact with all my accounts. ### 13. Great For Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Corey D. | Business Development Representative, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about InsideSales?** Playbooks automates the process of viewing tasks for the day and surfing from prospect to prospect, eliminating transition times and allowing me to get to more work throughout the day. **What do you dislike about InsideSales?** So far, the biggest setback has been having to manually transfer my pipeline into playbooks and disposition each account. Once that is completed, should be smooth sailing. **What problems is InsideSales solving and how is that benefiting you?** The transition time between accounts and planning out your day have been minimized, allowing for a more efficient day. It has organized my prospecting so that I am no longer using 3 tools to keep track of my accounts and which stage they are in. ### 14. Organization at its best! **Rating:** 4.0/5.0 stars **Reviewed by:** Ariel R. | Inside Sales Rep, Broadcast Media, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about InsideSales?** Organizing your day is a lot easier with this tool. It peels back the layers of prospecting accounts in one tool without having to unnecessarily toggle between multiple systems to get there. **What do you dislike about InsideSales?** One dislike is just not the ability to see the likelihood of how responsive prospecting accounts are when it comes to calling or emailing. **What problems is InsideSales solving and how is that benefiting you?** We are solving the call cadence issue. Which is a benefit. Before not having a solid idea of how many calls vs emails it should take, this tool does that very well. Having an electronic system to outline our day is also a great benefit. ### 15. Efficiency is key **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah P. | Senior Relationship Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about InsideSales?** Playbooks does all the work for you. Organizing your day by time zone, date of hotness, and even pulls the account up for you! **What do you dislike about InsideSales?** Not being able to multi task and send an email while waiting for a call to connect is a little bit of a time killer. **What problems is InsideSales solving and how is that benefiting you?** Being able to email while calling in Playbooks is the only issue. ### 16. Great tool for Cadence **Rating:** 5.0/5.0 stars **Reviewed by:** Matt K. | Business Development Manager, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about InsideSales?** It really takes the guesswork out of cadence when prospecting new business. It teaches reps to consistently reach out to their accounts within a specific window of time as well as letting them know when to ultimately move on. **What do you dislike about InsideSales?** The biggest flaw with it is the fact that you can't send an email while you're on a phone call. Other than that, works great. **Recommendations to others considering InsideSales:** It's a great tool! You will not be disappointed. **What problems is InsideSales solving and how is that benefiting you?** It's making my reps more strategic and organized throughout their day while providing the direction they need. ### 17. Easy to use and very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about InsideSales?** Using playbooks has helped us building and adhering to different cadences based on the relevance of the leads **What do you dislike about InsideSales?** The LinkedIn / Playbooks connection was something that was missing, but that has since been added **What problems is InsideSales solving and how is that benefiting you?** Being able to efficiently prioritize calling the most relevant leads and keep to the cadences we decided on ### 18. Interesting tool **Rating:** 4.0/5.0 stars **Reviewed by:** Marie K. | Volunteer, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about InsideSales?** It organizes accounts and makes it easier to make sure that all prospecting accounts have been contacted and that all tasks for the day are being met **What do you dislike about InsideSales?** Nothing really. Is a learning curve, but once you get the hang of it its a good tool **What problems is InsideSales solving and how is that benefiting you?** just making sure that all accounts are being contacted at the right times. ### 19. Automation Powerhouse for Dynaimcs **Rating:** 5.0/5.0 stars **Reviewed by:** Joe F. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2018 **What do you like best about InsideSales?** For starters it's the only tool like this that offers seamless integration with Dynamics 365 (CRM or Customer Engagement), and it's also an outstanding tool. It allows me to move quickly through all of my daily tasks, and ensure that nothing is falling through the cracks. CRM is now a data hub, which it's great at, and insidesales.com allows me to take action on that data. The system is easy enough to manage on my own. One of the most important things with any software, is the people who bring it to life, and the insidesales.com team is full of rock stars. **What do you dislike about InsideSales?** Still the best features are only available for SalesForce, but I know they will become available for Dynamics soon. The tool has met or exceeded my expectations on every level. **Recommendations to others considering InsideSales:** If you're using Dynamics for CRM, save yourself the headache and time of prospecting with this tool. **What problems is InsideSales solving and how is that benefiting you?** Ability to align sales development with marketing through integration with Dynamics 365. Replace disparate systems and allow all activities to be handled in one platform. ### 20. Overall it is a solid tool that takes the guess work out of the next step in a cadence. **Rating:** 3.5/5.0 stars **Reviewed by:** Jacob H. | General Agent, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about InsideSales?** It is very clear with what the next step is in a call cadence. It also has nice tools located in one spot such as the use of email templates and the ability to filter down to prospect groups. **What do you dislike about InsideSales?** However, it can be a bit slow to load. When connected to sales force the sales force account can take even longer slowing efficiency. **What problems is InsideSales solving and how is that benefiting you?** It helps to ensure that new prospects are not falling through the cracks despite being part of a large bucket of leads. ### 21. Very helpful & easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2019 **What do you like best about InsideSales?** The play-by-play set up as well as the click to call and schedule options. **What do you dislike about InsideSales?** Sometimes there are minor glitches, but nothing major. **Recommendations to others considering InsideSales:** Just that it's easy to use and makes the daily work life much more organized and simplistic. **What problems is InsideSales solving and how is that benefiting you?** I use it to keep track of who I need to call and email when. ### 22. IS.com made our sales processes and CRM more user friendly - Highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2019 **What do you like best about InsideSales?** The ability to set up plays and cadences for varying customer types (prospects, leads, current customers) allows you to seamlessly approach each contact in an impactful manner. **What do you dislike about InsideSales?** There is some heavy lifting when converting your current task or reminder process over to plays. **What problems is InsideSales solving and how is that benefiting you?** I've been able to be more consistently productive without it being as cumbersome. ### 23. Great product but not perfect... just yet **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher Ryan A. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about InsideSales?** Thea ease of scheduling tasks as well as sending emails quickly. The email however doesn't get blocked if it's wrong and you can't undo it which at times can get bad. **What do you dislike about InsideSales?** At times it can be a bit buggy. But we do now and then have conversations with them to fix it but it seems that they ONLY work on what we tell them which is at times a drag. **Recommendations to others considering InsideSales:** continue to take out the bugs that impede on progress **What problems is InsideSales solving and how is that benefiting you?** Having to use different programs to remember and track calls PB puts it all in one place ### 24. Great way to organize your pipeline. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about InsideSales?** I really enjoy the way the system keeps your accounts organized and plans your tasks for the day. **What do you dislike about InsideSales?** I dislike that from an account it takes two clicks to dial a merchant rather than just one. **Recommendations to others considering InsideSales:** This product is the solution to ensure that all of your account and contacts in your pipeline receive consistent and effective touches. **What problems is InsideSales solving and how is that benefiting you?** My prospecting accounts are much easier to keep organized. I've been able to keep track of all of my accounts that need to be touched. ### 25. Properly Managing your Outreach **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2019 **What do you like best about InsideSales?** When it comes to sales outreach, the hardest thing to do is continue to outreach outside of that first email/vm. Playbooks eliminates that concern. It allows you to have an outreach cadence to make sure you give your targets the right number of touches. **What do you dislike about InsideSales?** When used in a corporate environment, we do not have the ability to create custom plays on a per user basis. When a play is created, it is available company wide. Enabling this feature will allows individual employees to have a more focused outreach. **Recommendations to others considering InsideSales:** It's a great tool and highly recommend it! **What problems is InsideSales solving and how is that benefiting you?** I've had a hard time in the past keeping out with my outreach. Playbooks allows you to focus on other priorities while making sure you get the right number of touches. ### 26. Functional **Rating:** 4.0/5.0 stars **Reviewed by:** Katie C. | Business Development Representative, Events Services, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about InsideSales?** I love that I can come in and not have to think about which calls I need to make for callblocks. **What do you dislike about InsideSales?** There are a few glitches here and there. I wish there was an undo option for emails if you realized you made a mistake after sending. **What problems is InsideSales solving and how is that benefiting you?** not letting prospects slip through the cracks. Some of the benefits include being able to be selective of who is being called at that time depending on what time zone it is. being able to pause plays is an amazing feature that I love. ### 27. Using Playbooks 5 Days A Week **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about InsideSales?** I like that you can enroll a lead/contact into a lead and sit back and let it run its course. **What do you dislike about InsideSales?** Playbooks has a lot of bugs and glitches that can stop or slowdown the daily productiveness. Plays get broken up or "stuck", poor sound quality when using the outbound calling, or a general slowdown from the extension on Google itself. **What problems is InsideSales solving and how is that benefiting you?** With the built out plays I am able to reach out to more prospects than before and faster, this then leads to me getting t the correct person faster, thus connecting with the prospect faster. ### 28. InsideSales - An Essential Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Gareth S. | Enterprise Business Development - UK (Media, Telco, Utilities & Legal) , Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2018 **What do you like best about InsideSales?** InsideSales best feature would have to be ease of use. The UI is simplified to retain all the necessary information on a prospect and everything can be managed effectively from a simple tool bar to the right of your screen. **What do you dislike about InsideSales?** In the latest update Companies were changed to Accounts and previously logged companies were not automatically migrated. **Recommendations to others considering InsideSales:** If you want to increase your outreach and maintain a consistent engagement you can track, use playbooks **What problems is InsideSales solving and how is that benefiting you?** InsideSales massively increases the speed with which you can contact a prospect, significantly improving productivity and minimizing the amount of time between engagements with your desired future clients. ### 29. A very productive and helpful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about InsideSales?** I like the option of clicking on the prospect's phone number and having the application call them automatically versus dialing manually. I also like that I have my prerecorded messages in multiple languages on file and can leave a voice message effortlessly. **What do you dislike about InsideSales?** Sometimes the calls take a while to go through on my cell phone **Recommendations to others considering InsideSales:** It has increased my outbound productivity and sales by approximately 15% **What problems is InsideSales solving and how is that benefiting you?** I have not solved the lag time yet. It doesn't always happen and is not that frequent. ### 30. I love playbooks! **Rating:** 5.0/5.0 stars **Reviewed by:** Barbra S. D. | Front Desk Associate/ Night Auditor, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2019 **What do you like best about InsideSales?** It makes work effortless. You don’t have to come in and plan out who to call or who to email because playbooks decides for you based on their predictive algorithms **What do you dislike about InsideSales?** Sometimes it freezes or moves really slowly **Recommendations to others considering InsideSales:** Definitely use it! It’s a great tool **What problems is InsideSales solving and how is that benefiting you?** Getting better at contacting decision makers at the time when they’re most likely to answer the phone or respond to an email ### 31. Easy to use tool that helps your work flow **Rating:** 4.5/5.0 stars **Reviewed by:** Kane D. | Business Development Representative, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2018 **What do you like best about InsideSales?** I like the ability to have scripts and templates ready to go with in the playbook. **What do you dislike about InsideSales?** I don't like having to log in and out if the are leads I'm working that are not part of my playbooks campaigns. **Recommendations to others considering InsideSales:** I would recommend it to others who are looking to work specific campaigns and want to speed up their work flow and stay on a set cadence. **What problems is InsideSales solving and how is that benefiting you?** I am able to follow up with contacts in a timely manor allowing me to maximize my time without letting a lead go stale. ### 32. Its already, a nice tool **Rating:** 3.5/5.0 stars **Reviewed by:** Serge G. | Inside Sales EMEA, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about InsideSales?** that you can see if somebody opened his email and how many times **What do you dislike about InsideSales?** The 8 steps, it makes no sense to me. Because each client is different and you have to work differently **What problems is InsideSales solving and how is that benefiting you?** you can work faster and have more control ### 33. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about InsideSales?** I like its ease of use and that it is a plugin for chrome so I don't need to open a new tab or window. I also really like that it integrates well with Salesforce. **What do you dislike about InsideSales?** The only thing I thought could have been better is just how intuitive and simple it was to learn to begin with. Once I had a coworked who had used Playbooks before walk me through it then it was easy. **Recommendations to others considering InsideSales:** If you commit to setting it up the way you want then it can be very helpful, but if you don't then it will just be a chose. **What problems is InsideSales solving and how is that benefiting you?** Automation with following up with existing customers is the thing that helped me the most. It also helped me avoid some double entry. ### 34. Easy and quick for my clients in prospecting. **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa B. | Business Development Representative, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2019 **What do you like best about InsideSales?** It is quick, easy, and convenient. It makes organization ten times easier than any other software I've used before. Convenience is especially important to me since I am in a fast paced sales position. **What do you dislike about InsideSales?** My only complaint is not being able to use it for account past the prospecting page - other than that it is easy and a breeze to use. **What problems is InsideSales solving and how is that benefiting you?** I am solving the constant problem of loosing accounts in the shuffle due to organization. ### 35. three month usage **Rating:** 4.0/5.0 stars **Reviewed by:** Chiara P. | ISR, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about InsideSales?** Upsides: - Track my own activities - Track my prospects activities - Track team productivity - Everything is recorded in Salesforce **What do you dislike about InsideSales?** - Email box - Opp management missing - **Recommendations to others considering InsideSales:** Value for money and great assistance/training **What problems is InsideSales solving and how is that benefiting you?** Same as upsides ### 36. Efficient if you learned on it **Rating:** 2.5/5.0 stars **Reviewed by:** Joel W. | Business Development , Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about InsideSales?** I like that is automatically took you through the cadence and had email templates ready. **What do you dislike about InsideSales?** I wish newly assigned accounts would automatically sync to Playbooks. **What problems is InsideSales solving and how is that benefiting you?** I wouldn't really call the program beneficial or non beneficial. just different ### 37. 10/10 would recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about InsideSales?** I like how automated it has made my daily cadence. I don't have to stress about the little things like remembering when I last emailed a merchant or where I am in my process. It logs every touch so I know where I left off last time I worked an account. **What do you dislike about InsideSales?** I have been using playbooks for two days, so far no complaints. It has worked with no technical errors, just minor user related questions about setup and process. **Recommendations to others considering InsideSales:** Yes. **What problems is InsideSales solving and how is that benefiting you?** The biggest benefit I see if that playbooks has streamlined my sales process and allowed me to focus on other big picture tasks, rather than the little things like emails, calls, etc. ### 38. A New Way to Work **Rating:** 4.0/5.0 stars **Reviewed by:** Chris M. | Business Development Representative, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about InsideSales?** I like the fact that my accounts are automatically uploaded and put into a sales cadence. **What do you dislike about InsideSales?** I think there should be a way to customize my cadence or "plays" for my accounts. I prefer to call 3-4 times before sending an email so needing to plug in calls each time takes away from my efficiency. **What problems is InsideSales solving and how is that benefiting you?** It takes away the guess work of when and how to reach out to my large book of accounts. ### 39. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2019 **What do you like best about InsideSales?** We use this product to drive sales and make things work faster. **What do you dislike about InsideSales?** The only thing I would change is to be able to sort all tasks by time zone. If you work nationally it can help you get through your day more effective. **What problems is InsideSales solving and how is that benefiting you?** None. ### 40. Training for fleet in playbooks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about InsideSales?** I like the way playbooks is set to organize your day, including making calls, leaving voicemails and sending emails. It makes your day easier knowing you have task to complete. **What do you dislike about InsideSales?** I dislike that I haven't had everything set up yet to use it but I fell once I get started using It s will be a great tool to have. **What problems is InsideSales solving and how is that benefiting you?** Learning how to generate my leads into playbooks is a problem I am solving in playboos. The benefits are that calls are being completed and Im making more touches to accounts with this program ### 41. It makes having everything in one place efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about InsideSales?** I enjoy that it tracks your plays. It makes planning my day so much easier. and efficient. I no longer have to switch through reports to know where I currently am for my day. **What do you dislike about InsideSales?** I wish the date of hotness was figured out a bit differently. Some accounts may be 5 days old, but have only been touched once. Would like it to switch over to touches by reps. **What problems is InsideSales solving and how is that benefiting you?** I have been able to stay on track to connect with merchants. ### 42. Great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Erick L. | Territory Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about InsideSales?** I like how easy it is to make dials and it automatically logs your activity into your CRM. No more going back and forth between applications. **What do you dislike about InsideSales?** At this moment I have nothing negative to say. **What problems is InsideSales solving and how is that benefiting you?** It helps automate the prospecting process into new accounts. ### 43. Sales and utilizing playbooks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2019 **What do you like best about InsideSales?** Playbooks has definitely helped keep better track of my accounts and leads as well as keep up with contacting them and sending emails. It keeps you on track and helps manage your time! **What do you dislike about InsideSales?** I would like if there were more templates to send out. **Recommendations to others considering InsideSales:** I would recommend using this software. It is super helpful and beneficial. **What problems is InsideSales solving and how is that benefiting you?** Like i said above it has helped mange my time and keep up with my leads and accounts a lot easier. ### 44. A much more efficient way of tracking your call cadence and touches on a new account. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about InsideSales?** I like that Playbooks creates a cadence for me without me having to take the time to create a task and track update my progress each time I complete a touch. **What do you dislike about InsideSales?** That you cannot send an email while on the phone and have both tracked in playbooks. **What problems is InsideSales solving and how is that benefiting you?** It is much more efficient than previous methods I used and It automates a lot of things that I previously had to do manually. ### 45. Inside Sales helps me do my job a lot better and a lot more efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Jake R. | Product Awareness Specialist, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about InsideSales?** Cadences- keeps track of exactly what your day will entail and helps you more be more efficiently persistent. **What do you dislike about InsideSales?** It goes in and out every now and then with my CRM and also does not always connect with my cell phone right away. **What problems is InsideSales solving and how is that benefiting you?** It helps me to set meetings literally everyday. Adding multiple contacts on one account and being able to persistently touch them is great. Also helps me to learn because I have easy access to all my recorded calls now. ### 46. Agility and Collaboration at its finest **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2019 **What do you like best about InsideSales?** As an administrator, I love the ability to collaborate with ISDC solution architects to improve their product and our users experience. **What do you dislike about InsideSales?** Can be a little buggy at times. Strange behavior of plays that are very difficult to recreate. Doesn't happen often, but when it does, very difficult to troubleshoot. **What problems is InsideSales solving and how is that benefiting you?** The main problems were limited intelligence and varied levels of productivity. There was no consistent way of working and no CTI in place. Playbooks provided the perfect CTI and improved efficiency big time! That gave us an immediate lift in productivity. Still working through the intelligence, but know with every model it is getting a little better. ### 47. Great Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about InsideSales?** Makes me more productive on a daily basis. **What do you dislike about InsideSales?** I like everything about it. I haven't found any negatives yet. **What problems is InsideSales solving and how is that benefiting you?** Automatic follow up is awsome! ### 48. ISDC Playbooks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2018 **What do you like best about InsideSales?** The best part is it helps me stay organized and on point for reaching out to customers for upcoming events. Before Playbooks I was using other methods that were just hard to remember to follow up with customers. **What do you dislike about InsideSales?** I'm sure I'm not utilizing all of the capabilities that Playbooks offers so I need to do a better job taking more time to dig deeper into the tool and see what other features and options we can use to uncover potential opportunities. **What problems is InsideSales solving and how is that benefiting you?** The benefits I realize are simply knowing who I'm reaching out to and what content I'm sending them and then I'm reminded to follow back up via phone and email with the customer after they have had time to read what I had sent prior. ### 49. great to use. really takes a lot of guesswork out **Rating:** 4.5/5.0 stars **Reviewed by:** Tony C. | Account Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2018 **What do you like best about InsideSales?** it makes keeping track of customer base so easy, very user friendly. it is so easy to use. also allows for more customer contact. **What do you dislike about InsideSales?** it takes a little getting used to, but after that, terrific. just perfect. it really doesn't take that long though. also, can select other features for own use. **What problems is InsideSales solving and how is that benefiting you?** makes calling much much simpler, better results. also keeps my time under control. don't have to worry where info is located, it's right there. ### 50. Step your game up **Rating:** 2.5/5.0 stars **Reviewed by:** Taylor E. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about InsideSales?** Honestly, not much. wwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww **What do you dislike about InsideSales?** It frequently times out, very glitchy. Also doesn't integrate with Discover.org like your competitors - makes outbounding very cumbersome and time consuming. This could be due to the fact that we have an extremely outdated SFDC instance, so this isn't all on you. **What problems is InsideSales solving and how is that benefiting you?** Overall - its great just to have a sales automation tool - so its not all bad. I wouldn't recommend you guys over Salesloft or Outreach, but its better than having nothing. ## InsideSales Discussions - [Do you think Playbooks will integrate more "Plays" into the system by the end of 2020?](https://www.g2.com/discussions/26128-do-you-think-playbooks-will-integrate-more-plays-into-the-system-by-the-end-of-2020) - 1 comment, 2 upvotes - [Does Playbooks work with the Microsoft Dynamics cloud solution?](https://www.g2.com/discussions/work-with-miscrosoft-dynamics) - 1 comment, 1 upvote - [Is Playbooks Salesforce lightning ready?](https://www.g2.com/discussions/salesforce-lightning-capable-f9f5a24d-500f-4b05-8b22-2ef70a1f8b83) - 1 comment, 1 upvote - [View InsideSales pricing details and edition comparison](https://www.g2.com/products/insidesales/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+12%3A17%3A48+-0500&secure%5Bsession_id%5D=7dcd6483-0cc5-4a7b-9eaa-c9a7c2dbfc89&secure%5Btoken%5D=2981fd120f547cfa9ff2840d1150e4430b9a21d2c0fd6b6f65e4e4ca6cd3600a&format=llm_user) ## InsideSales Features **Additional Functionality** - Calendar Sync - CRM - Conversation Intelligence - Lead Qualification - Strategic Planning - Customizable Reports - Visual Analytics - Customer Profiles - Activity Tracking - Alerts/Notifications - Contact Database - Lead Scoring - Data Import/Export - Data Cleansing - Prospecting Tools - Sentiment Analysis - Multi-Channel Data Collection - AI Copilot - Dashboard Creation - Engagement Tracking - Generative AI - Lead Generation - Interaction Tracking - Predictive Analytics - Customizable Templates - Collaboration Tools - For Sales Teams/Organizations **Data Availability** - Contact Data Availability - Company Data Availability - Industry Research Availability - Technographic Data Availability **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Data Accuracy** - Contact Data Accuracy - Company Data Accuracy - Technographic Data Accuracy **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Sales Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations - Calendar/Reminder System **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting/Dashboards - Mobile User Support - APIs - Deal Management - Sales Pipeline Management - Lead Management - Contact Management - Workflow Management - Territory Management - Sales Activity Management **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Features** - Lead Builder - Integration to CRM/Marketing Automation - Data Cleaning/Enrichment - Data Segmentation/Filtering - Search - News/People Alerts - Connections - Reporting - Messaging - Real-Time Data - Intent Data - Sales Automation - Email Marketing - Real-Time Reporting ## Top InsideSales Alternatives - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,501 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,503 reviews)