# Best Outbound Call Tracking Software *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* Outbound call tracking software allows users to call leads directly through the solution and record call and prospect data. These solutions are used to quickly contact prospective customers to get a jump on a sales opportunity. Outbound call tracking products provide click-to-call features for fast dialing, generate local numbers for more likely responses, and automate voicemails and follow-up emails. In addition, products can record calls for training purposes and sort prospects based on the probability of a successful sale. Outbound call tracking solutions are most commonly used for inside sales representatives and telemarketers interested in converting new customers. [CRM](https://www.g2.com/categories/crm) integrations are very common, particularly when being used to store prospect information and notes regarding past phone calls. To qualify as an outbound call tracking solution, a product must: - Allow users to place calls directly from the platform - Track call interaction data ## Top Outbound Call Tracking Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5.0 (13,264 reviews) | Sequenced outbound calling with unified CRM logging | "[A CRM That Helps Me Focus on My Clients](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13051897)" | | 2 | [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5.0 (24,666 reviews) | Salesforce-native call logging tied to pipeline | "[Make Sales Management Simple and Efficient](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13046068)" | | 3 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,618 reviews) | Parallel dialing with local presence rotation | "[Nooks Supercharged Our Call Volume and Conversations](https://www.g2.com/survey_responses/nooks-review-13036332)" | | 4 | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5.0 (3,365 reviews) | Team-shared call recording with AI transcripts | "[Easy, Professional Call and Text Management for Small Businesses](https://www.g2.com/survey_responses/quo-review-13095748)" | | 5 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,809 reviews) | CRM-synced call recording with local number masking | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 6 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,579 reviews) | CRM-integrated outbound calling with global number flexibility | "[Easy Integrations with APIs and Webhooks for Powerful Call Data Analytics](https://www.g2.com/survey_responses/aircall-review-12782101)" | | 7 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,029 reviews) | Outbound call tracking with integrated power dialer | "[Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement](https://www.g2.com/survey_responses/close-review-9339114)" | | 8 | [Orum](https://www.g2.com/products/orum/reviews) | 4.6/5.0 (825 reviews) | Parallel dialing with local presence rotation | "[Major Gains in Output and Results with Orum](https://www.g2.com/survey_responses/orum-review-12893264)" | | 9 | [Salesloft](https://www.g2.com/products/salesloft/reviews) | 4.5/5.0 (4,153 reviews) | Cadence-driven outbound with Salesforce call logging | "[Boosts Sales Execution with Structured Cadences and CRM-Integrated Insights](https://www.g2.com/survey_responses/salesloft-review-12628860)" | | 10 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (466 reviews) | CRM-logged outbound calling with AI call summaries | "[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)" | ## G2 Grid® for Outbound Call Tracking Software ![G2 Grid® for Outbound Call Tracking Software plotting products by satisfaction and market presence](https://www.g2.com/categories/outbound-call-tracking/grids.png?focus%5B%5D=6227&focus%5B%5D=506&focus%5B%5D=1188166&focus%5B%5D=129760&focus%5B%5D=87468&focus%5B%5D=4872&focus%5B%5D=3296&focus%5B%5D=125401) Highlighted products: HubSpot Sales Hub, Agentforce Sales (formerly Salesforce Sales Cloud), Nooks, Quo, CloudTalk, Aircall, Close, and Orum. Underlying data: [Grid® JSON](https://www.g2.com/categories/outbound-call-tracking/grids.json?focus%5B%5D=hubspot-sales-hub&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=nooks&focus%5B%5D=quo-quo&focus%5B%5D=cloudtalk&focus%5B%5D=aircall&focus%5B%5D=close&focus%5B%5D=orum) ## How Many Outbound Call Tracking Software Products Does G2 Track? **Total Products under this Category:** 183 ### Category Stats (Jul 2026) - **Average Rating**: 4.51/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Hosted PBX Business Phone System (+1.01%) - Among all products in this category, Hosted PBX Business Phone System recorded the largest rating increase compared to last month *Last updated: July 13, 2026* ## How Does G2 Rank Outbound Call Tracking Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 119,100+ Authentic Reviews - 183+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Outbound Call Tracking Software Is Best for Your Use Case? - **Leader:** [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - **Highest Performer:** [Dialaxy](https://www.g2.com/products/dialaxy/reviews) - **Easiest to Use:** [TeleCMI](https://www.g2.com/products/telecmi/reviews) - **Top Trending:** [Voiso](https://www.g2.com/products/voiso/reviews) - **Best Free Software:** [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) --- **Sponsored** ### Apollo.io Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=628&secure%5Bchosen_at%5D=2026-07-14T07%3A07%3A13Z&secure%5Bdisplayable_resource_id%5D=628&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=628&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=19743&secure%5Bresource_id%5D=628&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Foutbound-call-tracking&secure%5Btoken%5D=e8b838a8f3a1ceb7b7ba51eb55c4e667d485802bfb20e2e5de09fd105edcbbdd&secure%5Burl%5D=https%3A%2F%2Fwww.apollo.io%2Fdemo%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3DG2Clicks%26utm_content%3Dtopic%26utm_term%3Doutboundcalltracking&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Outbound Call Tracking Software Products in 2026? ### 1. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) Sales Hub combines sales engagement tools, AI-powered productivity features, and workflow automation into a unified platform designed to help growing teams close deals faster. Core Value Proposition: Sales Hub addresses common sales challenges: inefficient manual processes that slow deal velocity, fragmented customer information creating incomplete context, and complex software requiring extensive training and ongoing administration. Built on the HubSpot Smart CRM, Sales Hub connects customer data and sales tools in a single unified system. Key Capabilities Sales Engagement Tools: Sales Hub provides email tracking, meeting scheduling, document sharing, and communication templates that streamline prospect interactions and eliminate administrative friction in the sales process. AI-Powered Productivity: The platform includes AI features that automate repetitive tasks, suggest next actions based on deal context, and surface relevant customer insights, helping representatives focus on selling rather than administrative work. Unified Customer View: Because all customer data, communication history, and deal information exists within the Smart CRM, sales representatives see complete context without toggling between systems. This includes visibility into marketing interactions, service tickets, and prior sales conversations. Workflow Automation: Sales Hub automates routine sales processes, ensuring consistent execution without manual coordination. Sales Hub vs. Alternatives: Unlike legacy CRM systems functioning primarily as databases requiring extensive customization, Sales Hub includes engagement tools, automation, and AI capabilities as native features rather than add-ons requiring integration. This eliminates the complexity of purchasing separate tools for email tracking, meeting scheduling, document management, and sales analytics. Sales Hub's intuitive interface reduces training time for new team members compared to traditional sales platforms requiring extensive technical knowledge. Teams benefit from fast onboarding, seamless alignment through shared data visibility, and flexible scaling. Who Should Use Sales Hub Sales Hub serves growing sales teams needing to increase productivity without adding headcount, sales representatives requiring complete customer context during buyer conversations, and sales leaders seeking pipeline visibility through unified reporting. The platform scales from small sales teams to enterprise organizations. Outcome Sales Hub helps teams sell smarter, not harder, enabling reps to get richer context and better insights at every step of the buyer journey. **Average Rating:** 4.4/5.0 **Total Reviews:** 13,264 **How Do G2 Users Rate HubSpot Sales Hub?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Personalization:** 8.7/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.6/10 (Category avg: 8.8/10) - **Information Locater:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind HubSpot Sales Hub?** - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** https://hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot (784,270 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (12,158 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 35% Mid-Market #### What Are HubSpot Sales Hub's Pros and Cons? **Pros:** - Ease of Use (1216 reviews) - Features (702 reviews) - Helpful (672 reviews) - Lead Management (571 reviews) - Intuitive (538 reviews) **Cons:** - Missing Features (435 reviews) - Limited Features (409 reviews) - Learning Curve (384 reviews) - Expensive (318 reviews) - Limited Customization (288 reviews) ### What Do G2 Reviewers Say About HubSpot Sales Hub? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive ease of use** of HubSpot Sales Hub, making organization and tracking seamless and efficient. - Users appreciate the **customizability and ease of use** in HubSpot Sales Hub, enhancing their sales processes effectively. - Users appreciate the **comprehensive visibility** in HubSpot Sales Hub, enhancing their sales management and reporting capabilities. - Users appreciate the **integrated lead management** capabilities of HubSpot Sales Hub, significantly enhancing organization and efficiency. - Users appreciate the **intuitive interface** of HubSpot Sales Hub, making navigation and task management effortless. **Cons:** - Users find the **missing features** in HubSpot Sales Hub limit its effectiveness for specific sales processes. - Users feel the **limited features** of HubSpot Sales Hub hinder its full potential and functionality. - Users face a **large learning curve** , particularly with confusing distinctions between contacts and leads without extensive training. - Users express frustration with HubSpot Sales Hub being **expensive** , especially with rising costs and limited capabilities. - Users find **limited customization** in HubSpot Sales Hub frustrating, struggling with rigid features and tedious workarounds. #### What Are Recent G2 Reviews of HubSpot Sales Hub? **"[Solid CRM for managing the entire sales process](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13087547)"** **Rating:** 4.0/5.0 stars *— Pallavi Y.* [Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13087547) --- **"[A CRM That Helps Me Focus on My Clients](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13051897)"** **Rating:** 4.0/5.0 stars *— AMBER N.* [Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13051897) --- #### What Are G2 Users Discussing About HubSpot Sales Hub? - [How has HubSpot Sales Hub impacted the sales pipeline management in small to mid-sized businesses?](https://www.g2.com/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) - 4 comments - [What is HubSpot Sales Hub used for?](https://www.g2.com/discussions/what-is-hubspot-sales-hub-used-for) - 5 comments - [What is HubSpot good for?](https://www.g2.com/discussions/what-is-hubspot-good-for) - 2 comments - [How do I use HubSpot for sales?](https://www.g2.com/discussions/how-do-i-use-hubspot-for-sales) - 3 comments - [What can you do with free HubSpot?](https://www.g2.com/discussions/what-can-you-do-with-free-hubspot) - 2 comments ### 2. [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management **Average Rating:** 4.4/5.0 **Total Reviews:** 24,666 **How Do G2 Users Rate Agentforce Sales (formerly Salesforce Sales Cloud)?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Agentforce Sales (formerly Salesforce Sales Cloud)?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Mid-Market, 34% Enterprise #### What Are Agentforce Sales (formerly Salesforce Sales Cloud)'s Pros and Cons? **Pros:** - Ease of Use (2065 reviews) - Features (1726 reviews) - Lead Management (1174 reviews) - Salesforce Integration (991 reviews) - Integrations (879 reviews) **Cons:** - Learning Curve (1092 reviews) - Limitations (791 reviews) - Complexity (682 reviews) - Expensive (612 reviews) - Limited Features (584 reviews) ### What Do G2 Reviewers Say About Agentforce Sales (formerly Salesforce Sales Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Agentforce Sales, streamlining workflows and enhancing productivity effortlessly. - Users appreciate the **straightforward flow of leads to accounts** in Agentforce Sales, enhancing team productivity and visibility. - Users value the **360-degree view and seamless integration** of Agentforce Sales, enhancing productivity and lead management. - Users value the **centralized customer data** from Salesforce Sales Cloud, enhancing efficiency in managing leads and relationships. - Users appreciate the **seamless integration capabilities** of Salesforce Sales Cloud, enhancing workflows and internal system connections significantly. **Cons:** - Users find the **learning curve steep** , struggling with complex setups and poor mobile user experience. - Users express frustration over **limited package options** and difficulties navigating security layers post-Hyperforce migration. - Users find the **complexity of configurations** overwhelming, especially with excessive options complicating the sales process. - Users find the product **expensive** compared to alternatives, making it less appealing for smaller businesses. - Users find the **limited features** of Agentforce Sales restrictive, feeling the need for more comprehensive options in packages. #### What Are Recent G2 Reviews of Agentforce Sales (formerly Salesforce Sales Cloud)? **"[Powerful, Customizable Sales Platform—But Needs Onboarding to Tame Complexity](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12936463)"** **Rating:** 4.0/5.0 stars *— Samiksha R.* [Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12936463) --- **"[Make Sales Management Simple and Efficient](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13046068)"** **Rating:** 4.5/5.0 stars *— DEVIL K.* [Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13046068) --- #### What Are G2 Users Discussing About Agentforce Sales (formerly Salesforce Sales Cloud)? - [What is Salesforce Maps used for?](https://www.g2.com/discussions/salesforce-maps-what-is-salesforce-maps-used-for) - 2 comments - [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) - 7 comments - [What is Salesforce and CRM?](https://www.g2.com/discussions/what-is-salesforce-and-crm) - 3 comments - [What makes high velocity sales more powerful than ever?](https://www.g2.com/discussions/what-makes-high-velocity-sales-more-powerful-than-ever) - 1 comment - [How do I enable Inbox in Salesforce?](https://www.g2.com/discussions/how-do-i-enable-inbox-in-salesforce) - 4 comments ### 3. [Nooks](https://www.g2.com/products/nooks/reviews) Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,618 **How Do G2 Users Rate Nooks?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Personalization:** 9.1/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.1/10 (Category avg: 8.8/10) - **Information Locater:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Nooks?** - **Seller:** [Nooks](https://www.g2.com/sellers/nooks) - **Company Website:** https://www.nooks.ai/ - **HQ Location:** San Francisco, California - **Twitter:** @JoinNooks (390 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nooksapp (390 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** SDR, Business Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Mid-Market, 25% Small-Business #### What Are Nooks's Pros and Cons? **Pros:** - Time-saving (373 reviews) - Ease of Use (356 reviews) - Efficiency (328 reviews) - Features (235 reviews) - Lead Generation (207 reviews) **Cons:** - Call Issues (200 reviews) - Dialer Issues (103 reviews) - Missing Features (74 reviews) - Dialer Limitations (60 reviews) - Connection Issues (54 reviews) ### What Do G2 Reviewers Say About Nooks? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **time-saving features** of Nooks, significantly boosting efficiency and productivity in their workflow. - Users find Nooks to be **beginner-friendly and easy to navigate** , enhancing their overall productivity and experience. - Users are impressed with the **efficiency** of Nooks, significantly saving time in their daily workflow with improved features. - Users highlight the **parallel dialing and AI features** of Nooks, enhancing efficiency and meaningful interactions in sales. - Users praise Nooks for its **effective lead generation tools** , enhancing productivity and streamlining the calling process. **Cons:** - Users often face **call issues** with Nooks, including slow connections and frustrating glitches that hinder communication. - Users report **dialer issues** with misidentifying wrong numbers and complications during call transitions, affecting overall efficiency. - Users find the **missing features** of Nooks limiting, particularly in sorting, lead deletion, and multi-tab operation. - Users experience **dialer limitations** with Nooks, facing issues like double calls and lack of urgent task triggers. - Users experience **connection issues** with delays and dropped calls, affecting their overall interaction with Nooks. #### What Are Recent G2 Reviews of Nooks? **"[Nooks Supercharged Our Call Volume and Conversations](https://www.g2.com/survey_responses/nooks-review-13036332)"** **Rating:** 5.0/5.0 stars *— Jawad R.* [Read full review](https://www.g2.com/survey_responses/nooks-review-13036332) --- **"[Nooks’ AI Assistant and Unified Workspace Transformed Our Prospecting Speed](https://www.g2.com/survey_responses/nooks-review-12899606)"** **Rating:** 5.0/5.0 stars *— William S.* [Read full review](https://www.g2.com/survey_responses/nooks-review-12899606) --- ### 4. [Quo](https://www.g2.com/products/quo-quo/reviews) Trusted by 90,000+ businesses, Quo (formerly OpenPhone) brings your team’s calls, texts, and contacts into one AI-powered workspace — helping you respond instantly and win more customers. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast. Built-in AI answers calls 24/7, flexible call flows route customers instantly, and custom contact properties ensure you're there when your customer needs you, while never missing a detail. Scale effortlessly as you grow. From your first customer to your thousandth, Quo adapts with you. No complex setup, no additional training, no growing pains. With Quo, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch. **Average Rating:** 4.7/5.0 **Total Reviews:** 3,365 **How Do G2 Users Rate Quo?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Personalization:** 9.1/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Quo?** - **Seller:** [Quo](https://www.g2.com/sellers/quo) - **Company Website:** https://www.quo.com/ - **Year Founded:** 2018 - **HQ Location:** San Francisco, California - **Twitter:** @gowithquo (5,475 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/28667405/ (52 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Real Estate, Construction - **Company Size:** 92% Small-Business, 7% Mid-Market #### What Are Quo's Pros and Cons? **Pros:** - Ease of Use (835 reviews) - Customer Support (412 reviews) - Call Recording (325 reviews) - Features (319 reviews) - Easy Setup (301 reviews) **Cons:** - Connection Issues (215 reviews) - Call Disconnections (101 reviews) - Missing Features (90 reviews) - Performance Issues (83 reviews) - Delays (82 reviews) ### What Do G2 Reviewers Say About Quo? *AI-generated summary from verified user reviews* **Pros:** - Users find Quo to be **easy to use** , appreciating its navigation, transcription, and seamless integration with contacts. - Users commend the **responsive customer support** of Quo, ensuring quick assistance and effective problem resolution. - Users value the **call recording** feature in Quo, facilitating easy access and review of important conversations. - Users appreciate the **wide range of essential features** offered by Quo, enhancing client service and business efficiency. - Users find the **easy setup** of Quo a major advantage, simplifying their transition and enhancing productivity. **Cons:** - Users face **connection issues** with Quo, including glitches and dropped calls during lengthy conversations, causing frustration. - Users report **call disconnections** and notification issues that disrupt communication and can lead to missed calls. - Users express frustration over **missing features** like editing messages, tagging themselves, and assigning conversations to users. - Users face **performance issues** with Quo, including lag, unclear calls, and improper data transfers. - Users note that **support response times can be slow** , which may delay resolution of urgent issues affecting their experience. #### What Are Recent G2 Reviews of Quo? **"[Easy, Professional Call and Text Management for Small Businesses](https://www.g2.com/survey_responses/quo-review-13095748)"** **Rating:** 5.0/5.0 stars *— Aaron C.* [Read full review](https://www.g2.com/survey_responses/quo-review-13095748) --- **"[Quo Helps Me Run My Business More Efficiently](https://www.g2.com/survey_responses/quo-review-12963226)"** **Rating:** 5.0/5.0 stars *— Darshell H.* [Read full review](https://www.g2.com/survey_responses/quo-review-12963226) --- #### What Are G2 Users Discussing About Quo? - [What is like Google Voice?](https://www.g2.com/discussions/what-is-like-google-voice) - 4 comments - [Is open phone legit?](https://www.g2.com/discussions/is-open-phone-legit) - 26 comments - [Is open phone free?](https://www.g2.com/discussions/is-open-phone-free) - 11 comments - [How does OpenPhone work?](https://www.g2.com/discussions/how-does-openphone-work) - 3 comments ### 5. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,809 **How Do G2 Users Rate CloudTalk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Personalization:** 8.1/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.2/10 (Category avg: 8.8/10) - **Information Locater:** 8.0/10 (Category avg: 8.7/10) **Who Is the Company Behind CloudTalk?** - **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk) - **Company Website:** https://www.cloudtalk.io - **Year Founded:** 2016 - **HQ Location:** New York - **LinkedIn® Page:** https://www.linkedin.com/company/17944841/ (224 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small-Business, 32% Mid-Market #### What Are CloudTalk's Pros and Cons? **Pros:** - Ease of Use (328 reviews) - Reliability (160 reviews) - Intuitive (155 reviews) - Helpful (143 reviews) - Calling Features (142 reviews) **Cons:** - Call Issues (159 reviews) - Connection Issues (77 reviews) - Missing Features (60 reviews) - Call Management (57 reviews) - Poor Connectivity (48 reviews) ### What Do G2 Reviewers Say About CloudTalk? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of CloudTalk, enhancing efficiency in making and receiving calls effortlessly. - Users appreciate the **reliable performance** of CloudTalk, noting its stability and clear call quality across devices. - Users praise CloudTalk for its **intuitive interface** , making communication management easy and efficient. - Users find CloudTalk **incredibly helpful** for real-time data tracking and efficient communication across markets. - Users value the **easy calling features** of CloudTalk, enjoying quick access and excellent call quality. **Cons:** - Users face challenges with **call issues** , including recording access and connectivity problems, impacting their experience with CloudTalk. - Users often experience **connection issues** with CloudTalk, leading to intermittent disruptions in service and functionality. - Users find the **missing features** of CloudTalk frustrating, especially the lack of essential functions for call centers. - Users experience **call management issues** , such as sync problems with Pipedrive and Chrome extension failures, affecting efficiency. - Users often face **poor connectivity** , struggling with international calls and inconsistent app performance requiring frequent refreshes. #### What Are Recent G2 Reviews of CloudTalk? **"[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)"** **Rating:** 4.5/5.0 stars *— Hunter K.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744) --- **"[CloudTalk has simplified our customer communication and improved our team's efficiency.](https://www.g2.com/survey_responses/cloudtalk-review-12852659)"** **Rating:** 5.0/5.0 stars *— Marwan E.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659) --- #### What Are G2 Users Discussing About CloudTalk? - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments ### 6. [Aircall](https://www.g2.com/products/aircall/reviews) Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,579 **How Do G2 Users Rate Aircall?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.9/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Aircall?** - **Seller:** [Aircall](https://www.g2.com/sellers/aircall) - **Company Website:** https://www.aircall.io - **Year Founded:** 2014 - **HQ Location:** New York - **Twitter:** @aircall (4,964 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5013970/ (849 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Development Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Small-Business, 41% Mid-Market #### What Are Aircall's Pros and Cons? **Pros:** - Ease of Use (228 reviews) - Easy Integration (91 reviews) - Reliability (90 reviews) - Intuitive (89 reviews) - Call Recording (88 reviews) **Cons:** - Connection Issues (62 reviews) - Call Issues (49 reviews) - Dialer Issues (44 reviews) - Missing Features (37 reviews) - Slow Loading (37 reviews) ### What Do G2 Reviewers Say About Aircall? *AI-generated summary from verified user reviews* **Pros:** - Users find Aircall **easy to use and reliable** , enjoying seamless integration and efficient customer outreach. - Users find **easy integration** with CRM and helpdesk tools enhances efficiency and streamlines their communication workflows. - Users praise Aircall for its **reliability** , highlighting its consistent call quality and seamless integration with other tools. - Users find Aircall's **intuitive design** enhances call management, enabling easy setup and use for all team members. - Users appreciate the **automatic call recording and transcripts** , enhancing record-keeping and tracking capabilities effortlessly. **Cons:** - Users often experience **connection issues** with Aircall, leading to delays and inconsistent call quality during use. - Users report **call issues** with Aircall, including connection problems and uneven call distribution impacting productivity. - Users face **dialer issues** with uneven call distribution, delayed notifications, and glitches impacting effective communication. - Users feel there are **missing features** in Aircall, such as better text handling and individual voicemail extensions. - Users experience **slow loading** and syncing issues with Aircall, impacting responsiveness and overall convenience. #### What Are Recent G2 Reviews of Aircall? **"[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)"** **Rating:** 5.0/5.0 stars *— mark.reed@abaxhealth.com R.* [Read full review](https://www.g2.com/survey_responses/aircall-review-13051826) --- **"[Easy Integrations with APIs and Webhooks for Powerful Call Data Analytics](https://www.g2.com/survey_responses/aircall-review-12782101)"** **Rating:** 4.0/5.0 stars *— SAURABH B.* [Read full review](https://www.g2.com/survey_responses/aircall-review-12782101) --- #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes ### 7. [Close](https://www.g2.com/products/close/reviews) Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,029 **How Do G2 Users Rate Close?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Close?** - **Seller:** [Close](https://www.g2.com/sellers/close) - **Company Website:** https://close.com - **Year Founded:** 2013 - **HQ Location:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States - **Twitter:** @Close (6,592 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2597204/ (213 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 76% Small-Business, 20% Mid-Market #### What Are Close's Pros and Cons? **Pros:** - Ease of Use (753 reviews) - Helpful (441 reviews) - Features (394 reviews) - Simple (387 reviews) - Intuitive (358 reviews) **Cons:** - Missing Features (244 reviews) - Call Issues (181 reviews) - Limited Features (130 reviews) - Limited Customization (95 reviews) - Learning Curve (92 reviews) ### What Do G2 Reviewers Say About Close? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Close, seamlessly benefiting sales teams with efficient reporting and communication. - Users find Close to be very **user-friendly** , facilitating smooth workflows for their sales teams with clear call recordings. - Users value the **communication management features** of Close, enhancing efficiency and ease in client interactions. - Users love the **super easy-to-use interface** of Close, making lead management and follow-ups smooth and efficient. - Users love the **intuitive design** of Close, making navigation and communication features seamless and user-friendly. **Cons:** - Users find the **missing features** in Close, particularly on mobile, limit its overall usability and flexibility. - Users experience **call issues** like disconnections and the need for restarts, which can disrupt their workflow. - Users find the **limited features** of Close frustrating, especially when needing more options for B2C operations. - Users find the **limited customization** options restrictive, hindering advanced reporting and personalized workflows in Close. - Users find the **learning curve challenging** , especially with lead merging and navigating the interface for custom reports. #### What Are Recent G2 Reviews of Close? **"[Streamlined Sales Tracking with Close](https://www.g2.com/survey_responses/close-review-9087574)"** **Rating:** 5.0/5.0 stars *— Tristan W.* [Read full review](https://www.g2.com/survey_responses/close-review-9087574) --- **"[Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement](https://www.g2.com/survey_responses/close-review-9339114)"** **Rating:** 4.5/5.0 stars *— Gaël L.* [Read full review](https://www.g2.com/survey_responses/close-review-9339114) --- #### What Are G2 Users Discussing About Close? - [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) - 2 comments - [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) - 1 comment ### 8. [Orum](https://www.g2.com/products/orum/reviews) Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, from fast-growing startups to global enterprises, including IBM, Samsung, Epicor, SentinelOne, Ramp, and Crunchbase. As the pioneer of AI dialing technology, Orum was built for high-volume outbound teams that rely on live conversations to drive revenue. By combining intelligent dialing automation, real-time collaboration, and native AI coaching, Orum helps reps focus on what matters most, having more meaningful conversations with the right prospects. At the core of the platform is Orum’s AI Dialer, powered by insights from the largest calling dataset on the market with over one billion real sales calls. It eliminates manual dialing, instantly detects real humans, enabling reps to get into 5x more live conversations. Orum also includes a full AI Coaching Suite with AI Call Scorecards, personalized Coaching Portals, and AI Roleplay, helping teams ramp 50% faster with targeted insights and 24/7 simulated practice. Alongside this, the Virtual Salesfloor brings reps together to collaborate, listen to live calls, and learn in real time, rebuilding the shared energy and accountability of a true salesfloor culture. **Average Rating:** 4.6/5.0 **Total Reviews:** 825 **How Do G2 Users Rate Orum?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Orum?** - **Seller:** [Orum](https://www.g2.com/sellers/orum) - **Company Website:** https://www.orum.com/ - **Year Founded:** 2018 - **HQ Location:** Austin, Texas - **Twitter:** @OrumHQ (213 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/orumhq/ (169 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** SDR, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 23% Small-Business #### What Are Orum's Pros and Cons? **Pros:** - Ease of Use (294 reviews) - Efficiency (260 reviews) - Time-saving (242 reviews) - Features (187 reviews) - Parallel Dialer (149 reviews) **Cons:** - Call Issues (105 reviews) - Missing Features (71 reviews) - Connection Issues (60 reviews) - Integration Issues (43 reviews) - Dialer Limitations (32 reviews) ### What Do G2 Reviewers Say About Orum? *AI-generated summary from verified user reviews* **Pros:** - Users find Orum to be **very easy to use** , enhancing their calling efficiency and focus on revenue generation. - Users value Orum's **exceptional efficiency** , enhancing productivity and speeding up call tasks for improved results. - Users appreciate Orum for its **time-saving capabilities** , drastically enhancing productivity and streamlining their calling processes. - Users value Orum for its **seamless integration and powerful automation** , enhancing efficiency and call management significantly. - Users value Orum's **parallel dialing feature** , which enhances productivity and makes calling large volumes efficient. **Cons:** - Users experience **call issues** with Orum, such as uncallable status and connectivity problems affecting call quality. - Users find the **missing features** of Orum limit flexibility and hinder efficient call management and workflow. - Users often face **connection issues** with Orum, leading to frustrations and slowed productivity during calls. - Users experience **integration issues** with SFDC and Outreach, complicating tasks and hindering overall productivity. - Users experience **dialer limitations** like delays and distractions that hinder effective communication during calls. #### What Are Recent G2 Reviews of Orum? **"[Major Gains in Output and Results with Orum](https://www.g2.com/survey_responses/orum-review-12893264)"** **Rating:** 5.0/5.0 stars *— Amber T.* [Read full review](https://www.g2.com/survey_responses/orum-review-12893264) --- **"[Orum Makes Outbound Dialing Seamless and More Effective](https://www.g2.com/survey_responses/orum-review-13079641)"** **Rating:** 5.0/5.0 stars *— Michael N.* [Read full review](https://www.g2.com/survey_responses/orum-review-13079641) --- #### What Are G2 Users Discussing About Orum? - [Has the learning curve, cluttered layout, and missing integrations changed how quickly you can ramp reps?](https://www.g2.com/discussions/has-the-learning-curve-cluttered-layout-and-missing-integrations-changed-how-quickly-you-can-ramp-reps) - 1 comment - [How are you managing notes, past context, and follow‑ups when Orum does not surface the right info at the right time?](https://www.g2.com/discussions/how-are-you-managing-notes-past-context-and-follow-ups-when-orum-does-not-surface-the-right-info-at-the-right-time) - 1 comment - [What is your experience with enrichment accuracy and missing mobile numbers, and how does it affect your outreach plans?](https://www.g2.com/discussions/what-is-your-experience-with-enrichment-accuracy-and-missing-mobile-numbers-and-how-does-it-affect-your-outreach-plans) - 1 comment - [How are you handling list imports, contact limits, and the extra steps they add to your day?](https://www.g2.com/discussions/how-are-you-handling-list-imports-contact-limits-and-the-extra-steps-they-add-to-your-day) - 1 comment - [Connect delay and call quality issues slow live conversations and make me sound unprepared](https://www.g2.com/discussions/connect-delay-and-call-quality-issues-slow-live-conversations-and-make-me-sound-unprepared) - 1 comment ### 9. [Salesloft](https://www.g2.com/products/salesloft/reviews) Clari + Salesloft is a category-transforming AI company architecting the future of revenue. By building the world’s first Predictive Revenue System, we help organizations move beyond fragmented applications and systems of record to a model that continuously drives and adapts revenue execution. Our platform captures deal data signals, and uses tailor-built AI to create the right context and drive action across sales teams. Instead of disconnected insights and siloed workflows, sales teams operate with shared understanding, faster decisions, and execution that stays aligned to the business. Trusted by thousands of enterprises including Adobe, 3M, IBM, and Zoom, Clari + Salesloft powers the forecast, surfaces pipeline risk, and drives proactive execution—returning thousands of hours to the field and enabling predictable, scalable growth. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,153 **How Do G2 Users Rate Salesloft?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Salesloft?** - **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft) - **Company Website:** https://salesloft.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @Salesloft (18,437 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2296178/ (1,097 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Mid-Market, 23% Small-Business #### What Are Salesloft's Pros and Cons? **Pros:** - Ease of Use (569 reviews) - Features (342 reviews) - Helpful (338 reviews) - Automation (303 reviews) - Time-saving (267 reviews) **Cons:** - Missing Features (239 reviews) - Call Issues (164 reviews) - Integration Issues (134 reviews) - Limitations (123 reviews) - Learning Curve (116 reviews) ### What Do G2 Reviewers Say About Salesloft? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Salesloft, finding setup and daily activities efficient and user-friendly. - Users love the **automation and integration features** of Salesloft, boosting productivity and enhancing sales engagement. - Users value the **helpful call tracking and cadence creation** features, enhancing their productivity and organization in outreach efforts. - Users value the **automation capabilities** of Salesloft, making call tracking and creating cadences effortless and efficient. - Users love the **time-saving features** of Salesloft, streamlining outreach and making prospecting more efficient. **Cons:** - Users find **missing features** like domain rotation and video integration limiting Salesloft's potential for email outreach. - Users experience **call issues** with Salesloft, including misalignment between app and website, complicating workflows significantly. - Users frequently experience **integration issues** with Salesloft, leading to frustration and inefficiencies in their sales processes. - Users find that Salesloft has **fewer features** than competitors, creating challenges in functionality and organization. - Users experience a **steep learning curve** with Salesloft, making it challenging to master its robust features. #### What Are Recent G2 Reviews of Salesloft? **"[Easy-to-Use Cadences and Automation That Boost SDR Efficiency](https://www.g2.com/survey_responses/salesloft-review-12625459)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/salesloft-review-12625459) --- **"[Boosts Sales Execution with Structured Cadences and CRM-Integrated Insights](https://www.g2.com/survey_responses/salesloft-review-12628860)"** **Rating:** 4.0/5.0 stars *— Harrison P.* [Read full review](https://www.g2.com/survey_responses/salesloft-review-12628860) --- #### What Are G2 Users Discussing About Salesloft? - [What innovative strategies are sales teams adopting with Salesloft to enhance customer engagement and sales effectiveness?](https://www.g2.com/discussions/what-innovative-strategies-are-sales-teams-adopting-with-salesloft-to-enhance-customer-engagement-and-sales-effectiveness) - [How is Salesloft being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesloft-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Salesloft used for?](https://www.g2.com/discussions/salesloft-what-is-salesloft-used-for) - 1 comment - [How much does SalesLoft cost?](https://www.g2.com/discussions/how-much-does-salesloft-cost) - [Is SalesLoft a CRM?](https://www.g2.com/discussions/is-salesloft-a-crm) - 6 comments, 1 upvote ### 10. [Ringover](https://www.g2.com/products/ringover/reviews) Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency. **Average Rating:** 4.6/5.0 **Total Reviews:** 466 **How Do G2 Users Rate Ringover?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Ringover?** - **Seller:** [Ringover](https://www.g2.com/sellers/ringover) - **Year Founded:** 2018 - **HQ Location:** Montrouge - **Twitter:** @ringoverapp (832 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ringover-france/ (283 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Staffing and Recruiting, Computer Software - **Company Size:** 76% Small-Business, 21% Mid-Market #### What Are Ringover's Pros and Cons? **Pros:** - Ease of Use (79 reviews) - Customer Support (51 reviews) - Reliability (45 reviews) - Helpful (41 reviews) - Intuitive (40 reviews) **Cons:** - High Cost (12 reviews) - Expensive (11 reviews) - Glitches (8 reviews) - Missing Features (8 reviews) - Integration Issues (7 reviews) ### What Do G2 Reviewers Say About Ringover? *AI-generated summary from verified user reviews* **Pros:** - Users find Ringover to have a **user-friendly interface** , making communication seamless and enjoyable across devices. - Users appreciate the **responsive customer support** of Ringover, highlighting its helpfulness and effective management tools. - Users value the **reliability** of Ringover, noting its efficient performance and exceptional customer support. - Users appreciate the **helpful customer support** of Ringover, enhancing their overall experience and efficiency. - Users appreciate the **intuitive interface** of Ringover, enjoying seamless communication and efficient daily operations. **Cons:** - Users find Ringover's pricing **too expensive** for small companies, impacting affordability and overall call quality. - Users find Ringover **too expensive** for small companies, especially with unstable call quality impacting their business. - Users report **glitches** causing call issues and inaccurate text transcriptions, particularly following app updates. - Users express a need for **missing features** like CRM integration and improved SMS synchronization for a better experience. - Users find **integration issues** with certain platforms like Meta channels and Zoho Books, affecting ease of use. #### What Are Recent G2 Reviews of Ringover? **"[Easy Setup, Reliable Calls, and Time-Saving CRM Integration](https://www.g2.com/survey_responses/ringover-review-13062335)"** **Rating:** 5.0/5.0 stars *— Thibault V.* [Read full review](https://www.g2.com/survey_responses/ringover-review-13062335) --- **"[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)"** **Rating:** 5.0/5.0 stars *— Wouter K.* [Read full review](https://www.g2.com/survey_responses/ringover-review-12851244) --- #### What Are G2 Users Discussing About Ringover? - [What does Ringover do?](https://www.g2.com/discussions/what-does-ringover-do) - 1 comment - [How do I cancel my Ringover account?](https://www.g2.com/discussions/how-do-i-cancel-my-ringover-account) - 1 comment - [How does Ringover work?](https://www.g2.com/discussions/how-does-ringover-work) - 1 comment - [Is Ringover legit?](https://www.g2.com/discussions/is-ringover-legit) ### 11. [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals. **Average Rating:** 4.5/5.0 **Total Reviews:** 8,876 **How Do G2 Users Rate GTM Workspace - Powered by ZoomInfo?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Personalization:** 8.6/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind GTM Workspace - Powered by ZoomInfo?** - **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706) - **Company Website:** https://www.zoominfo.com/ - **Year Founded:** 2000 - **HQ Location:** Vancouver, WA - **Twitter:** @ZoomInfo (23,515 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zoominfo/ (4,221 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Mid-Market, 26% Enterprise #### What Are GTM Workspace - Powered by ZoomInfo's Pros and Cons? **Pros:** - Contact Information (353 reviews) - Ease of Use (349 reviews) - Data Accuracy (325 reviews) - Features (290 reviews) - Lead Generation (280 reviews) **Cons:** - Inaccurate Data (205 reviews) - Outdated Data (203 reviews) - Outdated Contacts (186 reviews) - Data Inaccuracy (161 reviews) - Outdated Information (155 reviews) ### What Do G2 Reviewers Say About GTM Workspace - Powered by ZoomInfo? *AI-generated summary from verified user reviews* **Pros:** - Users find **invaluable contact information** on potential buyers in the C suite, enhancing their sales strategies effectively. - Users find the **ease of use** of GTM Workspace invaluable for gaining insights and enhancing their sales process. - Users appreciate the **data accuracy** of GTM Workspace, enhancing their ability to find valuable prospects effortlessly. - Users value the **bulk data download** feature for its efficiency in generating leads in their specific industry. - Users value the **effective lead generation** capabilities of GTM Workspace, significantly boosting their sales and prospecting efficiency. **Cons:** - Users face challenges with **inaccurate data** , including unassigned numbers and outdated contact information, impacting their outreach efforts. - Users often face **outdated data** issues in contacts, leading them to seek alternative solutions for accurate information. - Users often face issues with **outdated contacts** , making it challenging to access accurate and current information. - Users face issues with **data inaccuracy** , such as incorrect contact locations and unassigned numbers impacting their experience. - Users often face **outdated information** regarding contacts, leading to frustration and reliance on alternative services for accuracy. #### What Are Recent G2 Reviews of GTM Workspace - Powered by ZoomInfo? **"[A Powerful AI Tool for Inside Sales Success](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12894485)"** **Rating:** 4.5/5.0 stars *— Raju S.* [Read full review](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12894485) --- **"[ZoomInfo GTM Workspace: Fast, Accurate Data and Strong ROI for Channel Prospecting](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12893195)"** **Rating:** 5.0/5.0 stars *— Lannie L.* [Read full review](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12893195) --- #### What Are G2 Users Discussing About GTM Workspace - Powered by ZoomInfo? - [How does ZoomInfo SalesOS empower sales teams to achieve better results through data-driven insights?](https://www.g2.com/discussions/how-does-zoominfo-salesos-empower-sales-teams-to-achieve-better-results-through-data-driven-insights) - 3 comments, 1 upvote - [What is ZoomInfo SalesOS used for?](https://www.g2.com/discussions/what-is-zoominfo-salesos-used-for) - 3 comments, 1 upvote - [Is ZoomInfo legal?](https://www.g2.com/discussions/is-zoominfo-legal) - 6 comments, 1 upvote - [Who are ZoomInfo's top 3 competitors?](https://www.g2.com/discussions/who-are-zoominfo-s-top-3-competitors) - 4 comments, 2 upvotes - [How does ZoomInfo get my details?](https://www.g2.com/discussions/how-does-zoominfo-get-my-details) - 2 comments, 1 upvote ### 12. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,466 **How Do G2 Users Rate Genesys Cloud CX?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10) - **Personalization:** 8.6/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.4/10 (Category avg: 8.8/10) - **Information Locater:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Genesys Cloud CX?** - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** https://www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys (32,180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager, Case Advocate - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Mid-Market, 40% Enterprise #### What Are Genesys Cloud CX's Pros and Cons? **Pros:** - Ease of Use (135 reviews) - Features (98 reviews) - Reliability (76 reviews) - Efficiency (72 reviews) - Helpful (60 reviews) **Cons:** - Limited Features (55 reviews) - Missing Features (53 reviews) - Complexity (42 reviews) - Inadequate Reporting (38 reviews) - Learning Curve (37 reviews) ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Genesys Cloud CX, streamlining operations and enhancing flexibility for their teams. - Users appreciate the **innovative features** of Genesys Cloud CX, enhancing communication and collaboration effectively for their operations. - Users value the **reliable cloud-based accessibility** of Genesys Cloud CX, enhancing business continuity and client satisfaction. - Users commend the **efficiency** of Genesys Cloud CX, which enhances agility and streamlines operations across multiple channels. - Users appreciate the **customization options** in Genesys Cloud CX, enhancing their unique routing and call flow requirements. **Cons:** - Users feel the **limited features** of Genesys Cloud CX require extra licenses, complicating usability and integration. - Users are concerned about **missing features** in Genesys Cloud CX, specifically related to advanced functionalities and integrations. - Users find the interface of Genesys Cloud CX to be **overwhelming and complex** , especially for newcomers navigating its features. - Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, lacking customization and efficiency for complex needs. - Users find the **steep learning curve** of Genesys Cloud CX challenging, with complex navigation and hidden features for newcomers. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"** **Rating:** 5.0/5.0 stars *— Lucas A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### 13. [Dialaxy](https://www.g2.com/products/dialaxy/reviews) Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence. **Average Rating:** 4.5/5.0 **Total Reviews:** 215 **How Do G2 Users Rate Dialaxy?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Personalization:** 9.2/10 (Category avg: 8.8/10) - **Record Prospect Data:** 7.8/10 (Category avg: 8.8/10) - **Information Locater:** 6.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Dialaxy?** - **Seller:** [Dialaxy Inc.](https://www.g2.com/sellers/dialaxy-inc) - **Year Founded:** 2023 - **HQ Location:** Dover, US - **Twitter:** @dialaxyapp (21 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dialaxy (23 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Executive, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Small-Business, 42% Mid-Market #### What Are Dialaxy's Pros and Cons? **Pros:** - Ease of Use (94 reviews) - Customer Support (63 reviews) - Reliability (56 reviews) - Helpful (49 reviews) - Call Quality (48 reviews) **Cons:** - Number Issues (20 reviews) - Missing Features (19 reviews) - Limited Features (18 reviews) - Geographical Restrictions (15 reviews) - Complex Processes (14 reviews) ### What Do G2 Reviewers Say About Dialaxy? *AI-generated summary from verified user reviews* **Pros:** - Users find Dialaxy to be **simple and straightforward** , effectively addressing their needs without unnecessary features. - Users commend Dialaxy's **helpful and friendly customer support** , ensuring a smooth experience and resolving issues promptly. - Users value the **reliability** of Dialaxy, citing consistent call quality even during multiple calls. - Users appreciate the **helpful support staff** at Dialaxy, ensuring clear communication and prompt issue resolution. - Users praise Dialaxy for its **excellent call quality** and reliable connection, enhancing communication efficiently. **Cons:** - Users express frustration with **number availability issues** , as they face limitations and delayed connections for international numbers. - Users find that Dialaxy lacks **essential features** , especially for larger teams, affecting overall functionality and responsiveness. - Users express frustration with Dialaxy's **limited features** , wishing for more options and improved accessibility across devices. - Users face **geographical restrictions** with Dialaxy, requiring documentation and causing delays for numbers outside the US and Canada. - Users find some features and tools to be **complex processes** , which can challenge new users during setup. #### What Are Recent G2 Reviews of Dialaxy? **"[Clean dashboard for managing agency client campaigns and inbound leads](https://www.g2.com/survey_responses/dialaxy-review-12922442)"** **Rating:** 4.0/5.0 stars *— Farah B.* [Read full review](https://www.g2.com/survey_responses/dialaxy-review-12922442) --- **"[A Robust Cloud Solution for Our Global Remote Team](https://www.g2.com/survey_responses/dialaxy-review-13082601)"** **Rating:** 4.0/5.0 stars *— Marcus O.* [Read full review](https://www.g2.com/survey_responses/dialaxy-review-13082601) --- ### 14. [TeleCMI](https://www.g2.com/products/telecmi/reviews) TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication. **Average Rating:** 4.8/5.0 **Total Reviews:** 291 **How Do G2 Users Rate TeleCMI?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.1/10 (Category avg: 8.7/10) **Who Is the Company Behind TeleCMI?** - **Seller:** [TeleCMI](https://www.g2.com/sellers/telecmi) - **Year Founded:** 2016 - **HQ Location:** chennai, Tamil Nadu - **Twitter:** @TeleCMI (40 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13205902/ (97 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager, Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 44% Mid-Market, 42% Small-Business #### What Are TeleCMI's Pros and Cons? **Pros:** - Ease of Use (74 reviews) - Customer Support (63 reviews) - Helpful (59 reviews) - Reliability (52 reviews) - Easy Setup (50 reviews) **Cons:** - Mobile App Issues (13 reviews) - Missing Features (11 reviews) - Limited Customization (7 reviews) - Dashboard Issues (6 reviews) - UX Improvement (6 reviews) ### What Do G2 Reviewers Say About TeleCMI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive interface** of TeleCMI, enhancing their ability to manage calls effortlessly and efficiently. - Users commend the **excellent customer support** provided by TeleCMI, enhancing their overall experience and integration efforts. - Users value the **excellent support** and intuitive features of TeleCMI, enhancing productivity and call quality significantly. - Users value the **reliability** of TeleCMI, appreciating its dependable service and smooth daily operations. - Users appreciate the **easy setup** of TeleCMI, making onboarding and tool integration quick and hassle-free. **Cons:** - Users face **mobile app issues** like limited access to history and the absence of an app overall. - Users find the absence of **missing features** like call segregation and limited history access frustrating in TeleCMI. - Users note the **limited customization** options for ringtones and dashboards, suggesting improvements for enhanced personalization. - Users feel the **dashboard could be simplified** as it has too many tabs and lacks customization options. - Users feel the **UI/UX needs improvement** , as it's confusing for new users and requires a modern upgrade. #### What Are Recent G2 Reviews of TeleCMI? **"[Empowers Call Management with Efficient Mobile App](https://www.g2.com/survey_responses/telecmi-review-11711872)"** **Rating:** 5.0/5.0 stars *— Parul K.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-11711872) --- **"[Efficient Customer Interaction Management with TeleCMI](https://www.g2.com/survey_responses/telecmi-review-12880767)"** **Rating:** 5.0/5.0 stars *— Santhosh D.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-12880767) --- #### What Are G2 Users Discussing About TeleCMI? - [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for) ### 15. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items **Average Rating:** 4.4/5.0 **Total Reviews:** 4,031 **How Do G2 Users Rate Dialpad Connect?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Personalization:** 8.7/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.6/10 (Category avg: 8.8/10) - **Information Locater:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Dialpad Connect?** - **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad) - **Company Website:** https://Dialpad.com - **Year Founded:** 2011 - **HQ Location:** San Ramon, California - **Twitter:** @DialpadHQ (60 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3967399/ (1,491 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 56% Small-Business, 32% Mid-Market #### What Are Dialpad Connect's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Call Management (70 reviews) - Helpful (56 reviews) - Call Recording (55 reviews) - Features (51 reviews) **Cons:** - Call Issues (55 reviews) - Connection Issues (42 reviews) - Missing Functionality (29 reviews) - Recording Issues (27 reviews) - Call Quality Issues (26 reviews) ### What Do G2 Reviewers Say About Dialpad Connect? *AI-generated summary from verified user reviews* **Pros:** - Users find Dialpad Connect's **ease of use** enhances communication, with intuitive features and excellent call quality. - Users value the **AI features and call recording** in Dialpad Connect, enhancing communication and guidance effectively. - Users find the **customer support helpful** , enhancing their experience and remote working capabilities with Dialpad Connect. - Users love the **AI-powered call recording** features of Dialpad Connect, enhancing productivity with reliable transcripts and recaps. - Users commend Dialpad Connect for its **user-friendly interface and seamless CRM integration** , enhancing productivity and communication. **Cons:** - Users experience **call issues** with Dialpad Connect, particularly with forwarding controls and unreliable connectivity during calls. - Users frequently face **connection issues** with Dialpad Connect, impacting call quality and overall communication experience. - Users find **missing functionality** in Dialpad Connect, particularly in call forwarding and administrative controls. - Users frequently face **recording issues** with Dialpad Connect, impacting call quality and user experience consistently. - Users frequently face **call quality issues** , including delays and minor bugs that disrupt the overall communication experience. #### What Are Recent G2 Reviews of Dialpad Connect? **"[Portable, Phone-Mirroring, Connected](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)"** **Rating:** 5.0/5.0 stars *— Elizabeth A.* [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-7418441) --- **"[User-Friendly Transcripts and Easy Contact Management](https://www.g2.com/survey_responses/dialpad-connect-review-13036710)"** **Rating:** 5.0/5.0 stars *— Alina M.* [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-13036710) --- #### What Are G2 Users Discussing About Dialpad Connect? - [How does Dialpad Ai Voice's transcription feature enhance communication, and what are the best practices for using it?](https://www.g2.com/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it) - [How does Dialpad Ai Meetings enhance virtual meeting experiences with AI-driven features?](https://www.g2.com/discussions/how-does-dialpad-ai-meetings-enhance-virtual-meeting-experiences-with-ai-driven-features) - 1 comment - [What is Dialpad Meetings (formerly UberConference) used for?](https://www.g2.com/discussions/what-is-dialpad-meetings-formerly-uberconference-used-for) - 1 comment - [What is Dialpad Talk used for?](https://www.g2.com/discussions/what-is-dialpad-talk-used-for) - [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) - 4 comments ### 16. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,358 **How Do G2 Users Rate JustCall?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Personalization:** 8.2/10 (Category avg: 8.8/10) - **Record Prospect Data:** 7.9/10 (Category avg: 8.8/10) - **Information Locater:** 8.0/10 (Category avg: 8.7/10) **Who Is the Company Behind JustCall?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** https://www.saaslabs.co/ - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (416 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small-Business, 31% Mid-Market #### What Are JustCall's Pros and Cons? **Pros:** - Ease of Use (286 reviews) - Features (207 reviews) - Helpful (193 reviews) - Customer Support (161 reviews) - Call Management (154 reviews) **Cons:** - Call Issues (154 reviews) - Call Functionality (99 reviews) - Connection Issues (78 reviews) - Missing Features (77 reviews) - Poor Call Quality (66 reviews) ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users commend JustCall for its **ease of use** , ensuring a straightforward setup and seamless communication management. - Users love how JustCall provides **seamless integration** of calling, SMS, and CRM, enhancing communication efficiency. - Users appreciate how JustCall offers **seamless communication integration** , enhancing efficiency and saving time in daily operations. - Users praise JustCall for its **excellent customer support** , appreciating quick issue resolution and responsive follow-ups. - Users appreciate the **quick and seamless call management** in JustCall, enhancing efficiency and user satisfaction significantly. **Cons:** - Users experience significant **call issues** with JustCall, including lags and difficulties in transferring and monitoring calls. - Users face **call functionality limitations** with JustCall, including multiple clicks and drops in call quality during travel. - Users experience **connection issues** with JustCall, leading to dropped calls and interrupted conversations during use. - Users experience **missing features** with JustCall, as it lacks text functionality and customization options. - Users experience **poor call quality** and frequent drops, particularly when traveling and facing unstable internet connections. #### What Are Recent G2 Reviews of JustCall? **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- **"[Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights](https://www.g2.com/survey_responses/justcall-review-12953018)"** **Rating:** 5.0/5.0 stars *— Richard L.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) --- ### 17. [Outreach](https://www.g2.com/products/outreach/reviews) Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, and Verizon to name a few. To learn more, please visit www.outreach.io. **Average Rating:** 4.3/5.0 **Total Reviews:** 3,499 **How Do G2 Users Rate Outreach?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10) - **Personalization:** 8.6/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.4/10 (Category avg: 8.8/10) - **Information Locater:** 8.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Outreach?** - **Seller:** [Outreach](https://www.g2.com/sellers/outreach) - **Company Website:** https://www.outreach.io/demo - **Year Founded:** 2014 - **HQ Location:** Seattle, WA - **Twitter:** @outreach_io (7,689 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3559595/ (1,609 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Mid-Market, 22% Enterprise #### What Are Outreach's Pros and Cons? **Pros:** - Ease of Use (80 reviews) - Automation (49 reviews) - Helpful (47 reviews) - Features (41 reviews) - Time-saving (41 reviews) **Cons:** - Missing Features (32 reviews) - Learning Curve (23 reviews) - Limitations (21 reviews) - Limited Customization (19 reviews) - Integration Issues (16 reviews) ### What Do G2 Reviewers Say About Outreach? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Outreach, making it simple to follow-up and manage contacts effectively. - Users value the **automation capabilities** of Outreach for efficient prospecting and streamlined communications at scale. - Users appreciate the **ease of organizing and following up with leads** using Outreach, enhancing their outreach efforts significantly. - Users value the **user-friendly interface and personalization options** of Outreach, enhancing their sales and outreach efforts. - Users appreciate the **time-saving automation** of Outreach, enhancing productivity and streamlining sales engagement processes. **Cons:** - Users are disappointed by the **missing features** in Outreach, particularly in email analytics and automation capabilities. - Users experience a **learning curve** with Outreach, making initial setup and configuration challenging for effective use. - Users find the **clunky navigation and training efforts** of Outreach challenging, impacting their overall user experience. - Users find that **customization options are limited** in Outreach, impacting their ability to build flexible reports. - Users frequently experience **integration issues** with Outreach, notably with Hubspot sync failures affecting productivity. #### What Are Recent G2 Reviews of Outreach? **"[Outreach Streamlines Multi-Channel Sequences and Follow-Ups Effortlessly](https://www.g2.com/survey_responses/outreach-review-12365799)"** **Rating:** 5.0/5.0 stars *— Silvina F.* [Read full review](https://www.g2.com/survey_responses/outreach-review-12365799) --- **"[Effortless Email Tracking and Workflow Optimization](https://www.g2.com/survey_responses/outreach-review-13095207)"** **Rating:** 5.0/5.0 stars *— Navdeep K.* [Read full review](https://www.g2.com/survey_responses/outreach-review-13095207) --- ### 18. [Allo](https://www.g2.com/products/the-mobile-first-company-allo/reviews) Allo is an AI-native phone system that records calls, writes follow-ups, updates your CRM automatically. Built for modern sales teams making and receiving calls all day. Join 20,000+ businesses using Allo: get instant business phone numbers with crystal-clear call quality, AI call summaries, automatic CRM updates, and smart call routing for your sales team. GET YOUR SALES PHONE SYSTEM IN 60 SECONDS • Local and international business numbers instantly • Works in 80+ countries for global sales reach • Make unlimited outbound calls to prospects • Receive and route inbound leads automatically • No contracts, no setup fees, no IT needed • Crystal-clear VoIP calls built mobile-first AI THAT HANDLES YOUR SALES ADMIN • Records and transcribes every sales call automatically • Writes call summaries and next steps after each conversation • Updates your CRM with call notes and contact details • Qualifies inbound leads when you're busy • Routes important calls directly to the right rep • Uses AI like ChatGPT for quick answers from your calls • No manual note-taking needed AVAILABLE ON ALL YOUR DEVICES • Native iOS app for iPhone • Native Android app for all Android devices • Desktop apps for macOS and Windows • Web app for browser-based calling • Click-to-call directly from your CRM • Seamless sync across all devices • Work from anywhere with the same number PERFECT FOR SALES TEAMS • Sales managers needing team visibility and call coaching • Small teams doing sales, support, and follow-up daily • Real estate agents managing property leads • Consultants and service providers • Construction, tech, and finance professionals • Teams of 5-30 people who close deals on the phone CRM INTEGRATION THAT WORKS • Native integration with HubSpot, Salesforce, Pipedrive, Zoho, Attio, and 1000+ other tools • Automatic call logging and contact updates • Click-to-call from your CRM contacts • No more manual data entry • Push real data where you need it PROFESSIONAL FEATURES INCLUDED • Call recording for every conversation • Unlimited SMS messaging • Team routing based on rules you control • Working hours and availability settings • All-in-one inbox for calls, texts, and voicemails • Crystal-clear calls on both mobile and desktop apps SIMPLE, TRANSPARENT PRICING $32 USD per user per month. Everything included: AI summaries, call recording, unlimited SMS, CRM integrations. No hidden fees. No per-minute billing. Cancel anytime. TRUSTED BY 20,000+ BUSINESSES Backed by investors like Base10, Lightspeed, Free, and Pennylane. We've raised 5 million dollars to reinvent software for small businesses. SECURITY AND COMPLIANCE Your calls and data are fully protected with encrypted transmission and storage. We're GDPR compliant, undergo regular independent security audits. Your business stays private. START YOUR 7-DAY FREE TRIAL Download Allo and get your team connected in 5 minutes with our business plan. Stop losing deals to admin work. Let AI handle your call notes while you focus on selling. Get Allo for your sales team today. **Average Rating:** 4.7/5.0 **Total Reviews:** 207 **How Do G2 Users Rate Allo?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Personalization:** 9.2/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.3/10 (Category avg: 8.8/10) - **Information Locater:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Allo?** - **Seller:** [The Mobile-First Company](https://www.g2.com/sellers/the-mobile-first-company) - **Company Website:** https://www.themobilefirstcompany.com/ - **Year Founded:** 2023 - **HQ Location:** Paris, FR - **LinkedIn® Page:** https://www.linkedin.com/company/the-mobile-first-company (53 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Computer Software, Commercial Real Estate - **Company Size:** 42% Small-Business, 6% Mid-Market #### What Are Allo's Pros and Cons? **Pros:** - Ease of Use (38 reviews) - Call Recording (21 reviews) - Customer Support (21 reviews) - Reliability (20 reviews) - Easy Integration (19 reviews) **Cons:** - Missing Features (7 reviews) - Connection Issues (5 reviews) - Call Issues (4 reviews) - Lack of Intuitiveness (4 reviews) - Limited Features (4 reviews) ### What Do G2 Reviewers Say About Allo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Allô, making call management and transcription effortless and efficient. - Users love the **easy access to recorded calls** on Allo, enhancing efficiency and communication for teams. - Users highlight the **outstanding customer support** of Allo, appreciating the team's responsiveness and direct communication. - Users appreciate the **reliability** of Allo, noting consistently excellent call quality and seamless CRM integration for efficiency. - Users value the **easy integration** of Allô with various CRMs, enhancing workflow and customer follow-up efficiency. **Cons:** - Users note the **missing features** in Allo, indicating potential for enhancement and future updates. - Users experience frequent **connection issues** with Allo, including lag and disconnections during calls. - Users report **call issues** with Allo, including problems logging calls and interruptions during conversations. - Users find that the **lack of intuitiveness** can hinder exploration of Allo's advanced features for new users. - Users note **limited features** in Allo, especially on Mac OS compared to the mobile app, but improvements are expected. #### What Are Recent G2 Reviews of Allo? **"[Keep a French number abroad, with excellent call quality](https://www.g2.com/survey_responses/allo-review-13081269)"** **Rating:** 5.0/5.0 stars *— Medhi D.* [Read full review](https://www.g2.com/survey_responses/allo-review-13081269) --- **"[Updated: No support and broken features](https://www.g2.com/survey_responses/allo-review-12497691)"** **Rating:** 4.0/5.0 stars *— Brandon K.* [Read full review](https://www.g2.com/survey_responses/allo-review-12497691) --- ### 19. [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) Bigin by Zoho CRM is a simplified, AI-ready customer relationship management (CRM) software designed specifically for small businesses, startups, and customer-facing teams. Trusted by 50,000+ businesses across 150+ countries, Bigin helps small businesses unify all customer-facing operations — marketing, sales, onboarding, delivery, and support and helps manage customer relationships effectively. **Average Rating:** 4.6/5.0 **Total Reviews:** 841 **How Do G2 Users Rate Bigin by Zoho CRM?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Personalization:** 8.2/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.1/10 (Category avg: 8.8/10) - **Information Locater:** 7.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Bigin by Zoho CRM?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 90% Small-Business, 9% Mid-Market #### What Are Bigin by Zoho CRM's Pros and Cons? **Pros:** - Ease of Use (256 reviews) - Simple (133 reviews) - Intuitive (113 reviews) - Simplicity (109 reviews) - Features (87 reviews) **Cons:** - Missing Features (91 reviews) - Limited Features (75 reviews) - Limited Customization (67 reviews) - Integration Issues (65 reviews) - Limited Integrations (45 reviews) ### What Do G2 Reviewers Say About Bigin by Zoho CRM? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Bigin by Zoho CRM, finding it simple to set up and mobile-friendly. - Users love the **simplicity and intuitive design** of Bigin by Zoho CRM, enhancing their overall experience. - Users appreciate the **intuitive design** of Bigin by Zoho CRM, finding it easy to navigate and utilize. - Users value the **simplicity** of Bigin by Zoho CRM, finding it easy to set up and use effectively. - Users love the **ease of use and excellent reporting** of Bigin by Zoho CRM, enhancing management efficiency. **Cons:** - Users note the **missing features** in Bigin by Zoho CRM, limiting automation and customization options for optimal use. - Users find the **limited features** of Bigin by Zoho CRM restrict their ability to integrate and automate effectively. - Users find the **limited customization** options in Bigin by Zoho CRM restrict their ability to tailor the experience. - Users note **integration issues** due to limited add-ons and third-party connectors, hindering data syncing across systems. - Users find the **limited integrations** with third-party tools to be a drawback in Bigin by Zoho CRM. #### What Are Recent G2 Reviews of Bigin by Zoho CRM? **"[Simple, Intuitive CRM with Great Value and Zoho Ecosystem Integration](https://www.g2.com/survey_responses/bigin-by-zoho-crm-review-13042628)"** **Rating:** 4.5/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/bigin-by-zoho-crm-review-13042628) --- **"[Simple and easy to use for our Franchising and consulting business](https://www.g2.com/survey_responses/bigin-by-zoho-crm-review-13093501)"** **Rating:** 4.0/5.0 stars *— Juan Luis V.* [Read full review](https://www.g2.com/survey_responses/bigin-by-zoho-crm-review-13093501) --- #### What Are G2 Users Discussing About Bigin by Zoho CRM? - [What is the difference between Bigin and Zoho CRM?](https://www.g2.com/discussions/what-is-the-difference-between-bigin-and-zoho-crm) - [Does Bigin integrate with Zoho CRM?](https://www.g2.com/discussions/does-bigin-integrate-with-zoho-crm) - 2 comments, 1 upvote - [What is Zoho Bigin?](https://www.g2.com/discussions/what-is-zoho-bigin) - 2 comments - [What is Bigin used for?](https://www.g2.com/discussions/what-is-bigin-used-for) - 1 comment ### 20. [Apollo.io](https://www.g2.com/products/apollo-io/reviews) Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs. **Average Rating:** 4.7/5.0 **Total Reviews:** 9,356 **How Do G2 Users Rate Apollo.io?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Personalization:** 8.3/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.3/10 (Category avg: 8.8/10) - **Information Locater:** 8.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Apollo.io?** - **Seller:** [Apollo.io](https://www.g2.com/sellers/apollo-io) - **Company Website:** https://www.apollo.io/ - **Year Founded:** 2015 - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Business Development Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 67% Small-Business, 29% Mid-Market #### What Are Apollo.io's Pros and Cons? **Pros:** - Ease of Use (1587 reviews) - Lead Generation (1349 reviews) - Features (1321 reviews) - Helpful (1317 reviews) - Time-saving (1123 reviews) **Cons:** - Missing Features (559 reviews) - Inaccurate Data (469 reviews) - Learning Curve (458 reviews) - Limited Features (431 reviews) - Data Inaccuracy (420 reviews) ### What Do G2 Reviewers Say About Apollo.io? *AI-generated summary from verified user reviews* **Pros:** - Users find Apollo.io **easy to use** , praising its intuitive UI and seamless integration of features. - Users benefit from **efficient lead generation** with Apollo.io, simplifying outreach and maximizing sales potential. - Users value Apollo.io for its **comprehensive database and seamless LinkedIn integration** , enhancing efficiency in prospecting. - Users find the **mass outbound automation** of Apollo.io incredibly efficient, saving significant time in their outreach efforts. - Users love the **time-saving automation** of Apollo.io, streamlining prospecting and outreach for increased productivity. **Cons:** - Users wish for improved **feature offerings** in Apollo.io, like multiple CRM integrations and better automation options. - Users experience issues with **data inaccuracy** on Apollo.io, requiring manual verification and causing potential outreach errors. - Users criticize the **steep learning curve** of Apollo.io, often finding the UI confusing and unintuitive. - Users express concern over **limited features** , such as CRM integration and sequence restrictions in lower-tier plans. - Users face challenges with **data inaccuracy** , encountering outdated or incorrect contact information that hampers outreach efforts. #### What Are Recent G2 Reviews of Apollo.io? **"[Apollo.io’s All-in-One Sales Platform That Supercharges Efficiency](https://www.g2.com/survey_responses/apollo-io-review-13069391)"** **Rating:** 4.5/5.0 stars *— Sunny S.* [Read full review](https://www.g2.com/survey_responses/apollo-io-review-13069391) --- **"[One Platform for Prospecting, Outreach, and Pipeline Growth](https://www.g2.com/survey_responses/apollo-io-review-12951676)"** **Rating:** 4.5/5.0 stars *— Satya R.* [Read full review](https://www.g2.com/survey_responses/apollo-io-review-12951676) --- #### What Are G2 Users Discussing About Apollo.io? - [What unique capabilities does Apollo.io offer for streamlining sales and marketing workflows?](https://www.g2.com/discussions/what-unique-capabilities-does-apollo-io-offer-for-streamlining-sales-and-marketing-workflows) - 4 comments, 2 upvotes - [What is Apollo.io used for?](https://www.g2.com/discussions/apollo-io-what-is-apollo-io-used-for) - 6 comments, 3 upvotes - [How do I remove my information from Apollo io?](https://www.g2.com/discussions/how-do-i-remove-my-information-from-apollo-io) - 4 comments, 1 upvote - [Is Apollo IO free?](https://www.g2.com/discussions/is-apollo-io-free) - 10 comments, 5 upvotes - [What is Apollo io?](https://www.g2.com/discussions/what-is-apollo-io) - 3 comments, 1 upvote ### 21. [Vanillasoft](https://www.g2.com/products/vanillasoft/reviews) Vanillasoft is the only sales engagement software that has \*built in\* lead management and auto dialling. Its the best for fast-moving revenue teams. Most sales engagement tools orchestrate and automate communication channels, standardize workflows, cadences, and scripts, and provide reporting and analytics. But, most sales engagement software rely on external CRMs to manage lists, and external dialers to launch calls. Vanillasoft's sales engagement software has an embedded, native auto dialer. We evaluate rank and serve the next best lead in real time, as an industry-leading lead management tool. Plus, Vanillasoft optimizes agent outreach deliverability, making sure that every call, SMS and email reach their destination. The primary audience for Vanillasoft are organizations with fast-moving revenue teams that rely on quick and effective communication with leads. The platform is tailored for teams that prioritize responsiveness and efficiency, making it an ideal choice for industries such as real estate, insurance, and financial services. With its focus on optimizing lead engagement, VanillaSoft serves as a critical tool for fast-moving revenue teams aiming to enhance their performance and streamline their processes. Fast moving revenue teams love Vanillasoft's: - Material, dramatic increases in agent activity - often 500% increase - Increases in agent productivity - up to 94% - Increases in agent actions per hour - 3x - 35% increase in call connections G2 Sales Engagement users say it clearly- we help teams move faster by being 1. The Easiest To Do Business with 2. The Best User Adoption 3. The Easiest To Use Vanillasoft users get going faster, get agents working sooner, and ramping to be productive faster. Vanillasoft ensures that communication is timely and effective. The platform's lead management and sales automation manages the sequence of calls, emails, and texts, ensuring that messages are sent in the optimal order and with the appropriate content. This capability not only improves the likelihood of successful contact but also helps agents avoid common pitfalls such as spam filters and blocked calls. By streamlining communication, Vanillasoft enhances the overall effectiveness of sales efforts, allowing teams to reach their leads more consistently. Overall, Vanillasoft's comprehensive system is built on the principles of effectiveness and efficiency, equipping sales teams with the tools they need to succeed in a competitive landscape. By prioritizing leads, simplifying agent activities, and optimizing communication, Vanillasoft stands out as a valuable solution for organizations looking to enhance their sales processes and achieve better results. **Average Rating:** 4.5/5.0 **Total Reviews:** 715 **How Do G2 Users Rate Vanillasoft?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Personalization:** 9.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.3/10 (Category avg: 8.8/10) - **Information Locater:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Vanillasoft?** - **Seller:** [Vanillasoft](https://www.g2.com/sellers/vanillasoft) - **Company Website:** https://vanillasoft.com - **Year Founded:** 2005 - **HQ Location:** Plano, TX - **Twitter:** @VanillaSoft (26,123 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/vanillasoft/ (97 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Insurance Agent, Account Executive - **Top Industries:** Insurance, Marketing and Advertising - **Company Size:** 59% Small-Business, 31% Mid-Market #### What Are Vanillasoft's Pros and Cons? **Pros:** - Ease of Use (62 reviews) - Intuitive (23 reviews) - Simple (22 reviews) - Time-saving (22 reviews) - Lead Generation (21 reviews) **Cons:** - Slow Loading (15 reviews) - Call Issues (13 reviews) - Slow Performance (12 reviews) - Missing Features (10 reviews) - Connectivity Issues (9 reviews) ### What Do G2 Reviewers Say About Vanillasoft? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of VanillaSoft, appreciating its intuitive design and helpful customer support. - Users find VanillaSoft to be extremely **intuitive** , simplifying account management and enhancing their overall sales efficiency. - Users value the **user-friendly interface** of VanillaSoft, making it accessible for both sales reps and managers. - Users value the **time-saving automation** of VanillaSoft, enhancing productivity and streamlining outreach efforts. - Users appreciate the **effective lead generation tools** of VanillaSoft, streamlining contact management and outreach efforts. **Cons:** - Users find the **slow loading** times of Vanillasoft frustrating, often causing delays in accessing crucial information. - Users experience frequent **call issues** with VanillaSoft, leading to embarrassment and a lack of professionalism during calls. - Users experience **slow performance** with Vanillasoft, often facing delays between pages and during call dispositioning. - Users are frustrated by the **missing features** of VanillaSoft, particularly regarding client information and tracking options. - Users often face **connectivity issues** with VanillaSoft, experiencing frequent drops and glitches that disrupt professional interactions. #### What Are Recent G2 Reviews of Vanillasoft? **"[Flexible Dialer Settings That Keep Agents Calling Effortlessly](https://www.g2.com/survey_responses/vanillasoft-review-13032378)"** **Rating:** 4.5/5.0 stars *— Roman V.* [Read full review](https://www.g2.com/survey_responses/vanillasoft-review-13032378) --- **"[Real-Time Segmentation Makes Special Campaigns Faster and More Efficient](https://www.g2.com/survey_responses/vanillasoft-review-13032610)"** **Rating:** 4.0/5.0 stars *— Andres B.* [Read full review](https://www.g2.com/survey_responses/vanillasoft-review-13032610) --- #### What Are G2 Users Discussing About Vanillasoft? - [What is VanillaSoft used for?](https://www.g2.com/discussions/what-is-vanillasoft-used-for) ### 22. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 599 **How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Personalization:** 8.3/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.6/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?** - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** https://www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 (14,856 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 56% Mid-Market, 23% Small-Business #### What Are Five9 Intelligent Cloud Contact Center Platform's Pros and Cons? **Pros:** - Ease of Use (118 reviews) - Customer Support (85 reviews) - Helpful (85 reviews) - Features (76 reviews) - Efficiency (62 reviews) **Cons:** - Call Issues (43 reviews) - Complexity (35 reviews) - Missing Features (35 reviews) - Technical Issues (30 reviews) - Poor Customer Support (29 reviews) ### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? *AI-generated summary from verified user reviews* **Pros:** - Users value the **user-friendly interface** of Five9, making it easy to navigate and utilize effectively. - Users appreciate the **excellent customer support** from Five9, highlighting responsiveness and helpfulness in addressing queries. - Users praise the **responsive and helpful support** of Five9, enhancing their overall experience significantly. - Users appreciate the **responsive support and user-friendly interface** of Five9, enjoying seamless integrations and advanced features. - Users value the **efficiency** of Five9, noting quick setup and seamless integration with other systems for streamlined operations. **Cons:** - Users experience **call issues** with Five9 due to weak email reporting and slow SMS interactions affecting productivity. - Users find the platform's **complexity** overwhelming, requiring extensive training to navigate its interface effectively. - Users note a **lack of essential features** in Five9, leading to difficulties in customization and functionality. - Users experience frequent **technical issues** like call drops and connection glitches that hinder daily operations effectively. - Users often face **poor customer support** , experiencing delays and miscommunications that hinder their overall experience with Five9. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **"[Automates Interactions and Enhances Customer Experience](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161)"** **Rating:** 5.0/5.0 stars *— José Martín R.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161) --- **"[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)"** **Rating:** 5.0/5.0 stars *— Widline N.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340) --- #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### 23. [KrispCall](https://www.g2.com/products/krispcall/reviews) KrispCall is an AI-powered business phone system for sales and support teams. It unifies VoIP calling, SMS, voicemail, and team collaboration in one workspace that integrates with 100+ CRMs and helpdesks including HubSpot, Pipedrive, Zendesk, and Freshsales. Get local and toll-free numbers in 100+ countries, plus reliable USA non-VoIP options for OTP and 2FA. AI summarizes calls, creates transcripts and action items, and suggests quick replies. Power Dialer accelerates outbound with voicemail drops and connect-rate tracking. Inbound runs on multi-level IVR, ring groups, business hours, and failover so no interaction is missed. Managers coach live with Monitor, Whisper, and Barge. Bulk SMS supports campaigns and follow-ups. Analytics and leaderboards reveal performance trends and missed-call recovery. Security and control include SSO, role-based access, audit logs, IP allowlists, webhooks, and APIs. Teams start in minutes with no hardware and keep every call, note, and recording synced to their CRM automatically. Built for modern GTM and support teams, KrispCall reduces tool chaos and improves data quality. It delivers global reach with a local presence using numbers in 100+ countries. The result is faster connect rates, shorter resolution times, and cleaner customer histories that help you close deals faster and resolve issues smarter. **Average Rating:** 4.5/5.0 **Total Reviews:** 359 **How Do G2 Users Rate KrispCall?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Personalization:** 8.4/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.6/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind KrispCall?** - **Seller:** [KrispCall](https://www.g2.com/sellers/krispcall) - **Year Founded:** 2020 - **HQ Location:** Singapore, SG - **Twitter:** @Krispcall (290 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/70231698 (122 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 79% Small-Business, 21% Mid-Market #### What Are KrispCall's Pros and Cons? **Pros:** - Ease of Use (120 reviews) - Customer Support (79 reviews) - Helpful (62 reviews) - Reliability (55 reviews) - Call Quality (52 reviews) **Cons:** - Expensive (28 reviews) - High Cost (28 reviews) - Number Issues (20 reviews) - Missing Features (19 reviews) - Mobile App Issues (18 reviews) ### What Do G2 Reviewers Say About KrispCall? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** in managing conversations and navigating KrispCall's functionalities seamlessly. - Users commend the **fast and helpful customer support** of KrispCall, enhancing their overall experience and satisfaction. - Users highlight the **exceptional customer support** and quick setup, making KrispCall easy and efficient to use. - Users commend the **reliability** of KrispCall, citing smooth performance and uninterrupted clear call quality. - Users enjoy the **crystal clear call quality** of KrispCall, making international communication seamless and reliable. **Cons:** - Users find the **pricing of KrispCall expensive** , feeling it limits accessibility and fairness in charges. - Users find the **high cost** of KrispCall a concern, suggesting more affordable payment options would be beneficial. - Users frequently face **number issues** with KrispCall, causing significant delays and unexpected charges during critical business operations. - Users find the **limited advanced analytics** of KrispCall disappointing compared to larger competitors with better reporting features. - Users note the **lack of features** in the mobile app compared to the desktop version, indicating a need for updates. #### What Are Recent G2 Reviews of KrispCall? **"[Pipedrive Keeps Our Deals in Sync Across Time Zones](https://www.g2.com/survey_responses/krispcall-review-13083604)"** **Rating:** 4.5/5.0 stars *— Owen B.* [Read full review](https://www.g2.com/survey_responses/krispcall-review-13083604) --- **"[Easy, Reliable, and Affordable Calling for Overseas Clients](https://www.g2.com/survey_responses/krispcall-review-12851549)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/krispcall-review-12851549) --- #### What Are G2 Users Discussing About KrispCall? - [What is KrispCall used for?](https://www.g2.com/discussions/what-is-krispcall-used-for) - 1 comment ### 24. [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) PhoneBurner is a power dialer that powers millions of conversations for 3000+ clients, and averages \> 10% answer rates. Unlike traditional dialers that prioritize speed, PhoneBurner balances speed and quality - so teams connect more and close more deals. No awkward lag. No dropped calls. Award-winning spam protection. Premium Tier 1 call network. Unmatched workflow automation. Built-in pickup probability. Designed for Total Call Deliverability, clients make more calls, achieve higher answer rates, and drive more positive call outcomes - while protecting the reputation of their numbers. Why PhoneBurner? - Unlimited power dialing - Up to 4x more calls and conversations - Instant, no-delay connections - Award-winning ARMOR® spam protection - Connect Scores pickup probability - Blended voice, email and SMS - 1-click voicemails - Post-call workflow automation - Real-time coaching - AI call transcription - Smart lead distribution - Cutting-edge analytics - The leader in 1-to-1 Responsible Communications™ Use our included CRM or integrate with 100+ apps like Salesforce, Zoho, Hubspot, Clay, SugarCRM, monday.com, Zapier, and more, or create custom integrations through our API. Ready to join thousands of clients hitting double-digit answer rates? Start your free trial today. **Average Rating:** 4.7/5.0 **Total Reviews:** 284 **How Do G2 Users Rate PhoneBurner?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Personalization:** 9.4/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.2/10 (Category avg: 8.8/10) - **Information Locater:** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind PhoneBurner?** - **Seller:** [PhoneBurner, Inc.](https://www.g2.com/sellers/phoneburner-inc) - **Company Website:** https://www.phoneburner.com - **Year Founded:** 2008 - **HQ Location:** Ladera Ranch, CA - **Twitter:** @PhoneBurner (12,534 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1837898/ (54 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, President - **Top Industries:** Financial Services, Insurance - **Company Size:** 79% Small-Business, 17% Mid-Market #### What Are PhoneBurner's Pros and Cons? **Pros:** - Time-saving (25 reviews) - Ease of Use (21 reviews) - Efficiency (14 reviews) - Helpful (13 reviews) - Customer Support (12 reviews) **Cons:** - Call Issues (5 reviews) - Expensive (5 reviews) - Dialer Limitations (3 reviews) - Learning Curve (3 reviews) - Missing Features (3 reviews) ### What Do G2 Reviewers Say About PhoneBurner? *AI-generated summary from verified user reviews* **Pros:** - Users value the **time-saving features** of PhoneBurner, significantly reducing hours spent on calls and follow-ups. - Users find PhoneBurner to be **incredibly easy to use** , enhancing their sales calling efficiency and organization. - Users love the **efficiency** of PhoneBurner, saving hours daily with its streamlined calling and follow-up process. - Users praise the **flawless performance** of PhoneBurner, highlighting its exceptional call quality and efficiency for sales calls. - Users commend the **fantastic customer support** of PhoneBurner, highlighting prompt responses and attentive service throughout their experience. **Cons:** - Users experience **call issues** with inconsistent audio quality and limited dialing functionality, impacting overall efficiency. - Users find the **cost of PhoneBurner** to be a significant drawback, especially for those without a lead system. - Users face **dialer limitations** with PhoneBurner, as increments for dialing lists are unhelpful and restrict calling efficiency. - Users find the **learning curve steep** , citing complexity in setup and a need for a simplified interface. - Users find PhoneBurner lacks **flexible dialing list options** and integration with CRMs, leading to inefficiencies in their process. #### What Are Recent G2 Reviews of PhoneBurner? **"[Fast CRM-Integrated Cold Calling with Powerful Tracking and Amazing Support](https://www.g2.com/survey_responses/phoneburner-review-13034664)"** **Rating:** 4.5/5.0 stars *— Wessling G.* [Read full review](https://www.g2.com/survey_responses/phoneburner-review-13034664) --- **"[Effortless Setup, Boosts Dial Efficiency](https://www.g2.com/survey_responses/phoneburner-review-12801370)"** **Rating:** 5.0/5.0 stars *— Jason C.* [Read full review](https://www.g2.com/survey_responses/phoneburner-review-12801370) --- #### What Are G2 Users Discussing About PhoneBurner? - [What is PhoneBurner used for?](https://www.g2.com/discussions/what-is-phoneburner-used-for) - [How much does PhoneBurner cost?](https://www.g2.com/discussions/how-much-does-phoneburner-cost) - [How long is PhoneBurner free trial?](https://www.g2.com/discussions/how-long-is-phoneburner-free-trial) - 1 comment - [How do you use PhoneBurner?](https://www.g2.com/discussions/how-do-you-use-phoneburner) - [What is a PhoneBurner?](https://www.g2.com/discussions/what-is-a-phoneburner) - 2 comments ### 25. [Amplemarket](https://www.g2.com/products/amplemarket/reviews) By combining premium data, multichannel engagement, and real-time insights in one seamless solution, Duo AI Copilot and AI Agent redefine how modern sales teams operate. Duo uncovers hidden opportunities, detects buyer intent signals, and generates tailored playbooks - empowering your reps to focus on what matters most: building relationships and closing deals. It’s the perfect fusion of AI precision and human intuition. Built on an all-in-one sales platform, Duo AI Agents support your entire outbound workflow - from prospecting and engagement to automation and deliverability. What’s included in the platform: - Global B2B data to help you identify and reach your ideal customers - Multichannel outreach via email, phone, social, voice cloning, and more - Built-in personalization to scale relevant, high-converting messaging - AI superpowers: A suite of personalized AI Agents that handles research, intent signals, and workflows - so you spend less time prepping and more time selling **Average Rating:** 4.6/5.0 **Total Reviews:** 626 **How Do G2 Users Rate Amplemarket?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Personalization:** 8.6/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.9/10 (Category avg: 8.8/10) - **Information Locater:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Amplemarket?** - **Seller:** [Amplemarket](https://www.g2.com/sellers/amplemarket) - **Year Founded:** 2019 - **HQ Location:** San Francisco, California - **Twitter:** @amplemarket (2,568 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** SDR, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Small-Business, 43% Mid-Market #### What Are Amplemarket's Pros and Cons? **Pros:** - Ease of Use (135 reviews) - Features (125 reviews) - Automation (122 reviews) - Helpful (122 reviews) - Lead Generation (111 reviews) **Cons:** - Missing Features (56 reviews) - Learning Curve (29 reviews) - Improvement Needed (28 reviews) - Sequence Issues (28 reviews) - Integration Issues (24 reviews) ### What Do G2 Reviewers Say About Amplemarket? *AI-generated summary from verified user reviews* **Pros:** - Users find Amplemarket incredibly **easy to use** , enjoying seamless integration and intuitive features that enhance outreach efficiency. - Users appreciate the **ease of use and powerful integrations** of Amplemarket, enhancing their sales outreach experience significantly. - Users love the **automation features** of Amplemarket, making outreach faster and more personalized than ever. - Users admire the **ease of use** and quality of Amplemarket, enhancing their sales outreach efficiency and effectiveness. - Users love Amplemarket for its **intuitive lead generation** tools, simplifying outreach and enhancing personalization effortlessly. **Cons:** - Users find the **lack of key features** in Amplemarket limits their efficiency and experience during use. - Users note a significant **learning curve** with Amplemarket, making navigation and usability challenging initially. - Users feel that **improvement is needed** in Amplemarket's interface and syncing with Salesforce for better usability. - Users experience **sequence issues** with workflows, such as triggering and inactivity settings, causing some frustration. - Users point out **integration issues** with LinkedIn and Hubspot, suggesting improvements for a better experience. #### What Are Recent G2 Reviews of Amplemarket? **"[Streamlined Prospecting, Outreach, and AI-Powered Personalisation in One Platform](https://www.g2.com/survey_responses/amplemarket-review-12995143)"** **Rating:** 5.0/5.0 stars *— Alicia N.* [Read full review](https://www.g2.com/survey_responses/amplemarket-review-12995143) --- **"[Effective Prospecting with Robust Integrations](https://www.g2.com/survey_responses/amplemarket-review-12765496)"** **Rating:** 5.0/5.0 stars *— Ana Paula N.* [Read full review](https://www.g2.com/survey_responses/amplemarket-review-12765496) --- #### What Are G2 Users Discussing About Amplemarket? - [What is amplemarket used for?](https://www.g2.com/discussions/what-is-amplemarket-used-for) ## What Is Outbound Call Tracking Software? [Sales Acceleration Software](https://www.g2.com/categories/sales-acceleration) ## What Software Categories Are Similar to Outbound Call Tracking Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Email Tracking Software](https://www.g2.com/categories/email-tracking) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) --- ## How Do You Choose the Right Outbound Call Tracking Software? ### What You Should Know About Outbound Call Tracking Software ### What is Outbound Call Tracking Software? Outbound call tracking software provides sales teams with a unified platform to place outbound calls and manage leads. Outbound call tracking software allows users to place calls directly from their desktop rather than using a mobile phone which allows them to spend less time dialing and more time focusing on selling. Many outbound call tracking software also offers tools for call recording, call analytics, and provides a full call transcription so users are enabled to easily identify important parts of a conversation. Key Benefits of Outbound Call Tracking Software - Provides a seamless platform to call and keep track of leads - Offers call analytics to users so they are able to identify key selling points in a conversation - Saves time by eliminating the need to manually input contact information - Helps remind sales teams to follow up on leads that are lingering in the call log ### Why Use Outbound Call Tracking Software? Outbound call tracking software is used as a way to minimize many of the manual tasks that are generally associated with calling and keeping track of leads. When a call is made with outbound call tracking software, the contact information is stored and the call is automatically logged with both the date and time of the call. In addition, outbound call tracking software provides analytics and call transcriptions that prove to be extremely useful for salespeople to go back and reference at a later time after a call is completed. While it may be very difficult to keep notes while users are having an active conversation with their lead, call transcriptions automatically record and transcribe an entire conversation. This allows users to go over the entire conversation and identify key information. **Sales coaching —** A major benefit of using outbound call tracking software is the ability to record outbound calls. Recording outbound calls allows users to review and assess whether or not certain tactics are working or if they need to switch up their call strategy. Honing in on which call tactics are the most effective help sales teams have more call recipients being receptive and willing to listen to sales calls. **Lead tracking —** When users reach out to a lead with outbound call tracking software, the software automatically marks that the lead has been reached out to. This provides the user with a visual reminder of whether or not they reached out to a lead. Outbound call tracking software also marks the number of times a lead was contacted which indicates if a lead is particularly unresponsive and not worth a sales representative’s time. ### Who Uses Outbound Call Tracking Software? Outbound call tracking software is most often used by various job functions that need to manage leads and engage with customers on a daily basis. **Sales teams —** Perhaps the most common use case for outbound call tracking software are the enterprise sales teams. Enterprise sales teams are constantly tracking down leads, and searching for key points in a conversation that may help contribute to a final sale. As such, they are able to leverage the many benefits of the call transcription and lead tracking features in outbound call tracking software. **Call centers —** Employees in the field of telemarketing and other outbound call centers utilize many of the quick dialing systems that are found in an outbound call tracking software. Outbound call tracking software queues up a long list of leads that can continuously make calls immediately when one is finished. This way users do not have to waste time dialing and are enabled to spend more of their time speaking to clients, customers, and other prospects. ### Outbound Call Tracking Software Features Outbound call tracking software has a variety of features to record, transcribe, and analyze calls. These features allow users to focus on prospecting leads as well as take care of current customers. **Tracking numbers —** Some outbound call tracking software provides users with tracking numbers that can be used with area codes from anywhere in the world. For example, if a midwest sales representative is reaching out to a lead on the east coast, then the call will appear to the receiver denoting that the sales representative is local and with an east coast zip code. This provides a higher success rate with calls being received as people will feel more comfortable answering a phone call from someone in the same area code. **Outbound call reports —** Outbound call tracking software provides users with reports that allow them to track the overall rate of response from outbound calls. This feature can help users track their performance. **Peak hours —** Peak hours features of outbound call tracking software use analytics to determine what the peak hours are to place outbound calls. This feature drills analytics down to different time zones and will alert the user which peak hours are for each lead. Understanding what times are the most effective for outbound calling will result in higher answer rates. **Call recording —** Call recording features allow users to analyze past conversations with leads and prospects. This helps users identify any common pain points and improve overall call strategy. **Call notifications —** Call notification features provide users with various notifications regarding missed and upcoming calls. If a user missed a call and never reached back out to a lead, then the software will remind and notify the user. Similarly, if a user has an upcoming call scheduled, then the software will notify the user ahead of time to prepare for the call. **Call logging —** Call logging features automatically logs the date, time, duration, and outcome of a call. This helps users identify how long it has been since they have connected with the prospect, and whether or not the prospect answered or stayed on the phone for a long time. Automatic call logging means users do not have to remember to log the call as well which saves them from tedious manual work. Other Features of Outbound Call Tracking Software: [Automated Emails Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/automated-emails), [Click-to-Call Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/click-to-call), [Daily Summary Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/daily-summary), [Sorts Prospects Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/sorts-prospects) ### Potential Issues with Outbound Call Tracking Software **Excessive contact information —** Often, businesses already have a contact information software in place such as a customer relationship management (CRM) software. When businesses install a CRM alongside an outbound call tracking software, it may often lead to mismatched contact information where one software lists a different contact number than the other. This can lead to confusion and eventually require the user to hunt down the correct information, hence wasting time. **Lack of customer trust —** Outbound call tracking software has the capability of making calls with an area code that appears close to the customer who is receiving the call. When the customer discovers that the call is not actually being made from the same area, it may deter them from continuing a conversation. ### Software and Services Related to Outbound Call Tracking Software Outbound call tracking software can be integrated with a variety of software that helps users manage all information pertaining to leads. Having a central location to manage lead contact information, as well as relevant notes on the customer account provides a more efficient and effective strategy for managing customer information. **Customer relationship management (CRM) software —** One of the most tedious tasks for sales representatives is manually inputting calls into a [CRM software](https://www.g2.com/categories/crm). When users integrate a CRM with outbound call tracking software, the call tracking software automatically records the date, time, and place of the call so users are able to spend their time on other tasks. Additionally, CRM is usually a business’s central location for storing customer data. With customer data easily available, users can make more informed calls and quickly fetch contact information. **A/B testing software —** Another popular integration for outbound call tracking software is [A/B testing software](https://www.g2.com/categories/a-b-testing). A/B testing software allows teams to test and measure the success of various conversation types with callers. By testing a few conversation tactics and styles, callers can hone in on which sales tactics are working and which are not. --- ## What Are the Most Common Questions About Outbound Call Tracking Software? *AI-generated · Last updated: April 27, 2026* ### Which outbound call tracking tool is the top choice for startups? According to verified users, these products are frequently praised for outbound calling ease and core tracking workflows. - [Nooks](https://www.g2.com/products/nooks/reviews) -- Reviewers describe it as easy to set up and useful for high-volume cold calling, parallel dialing, call tracking, and coaching workflows. - [Orum](https://www.g2.com/products/orum/reviews) -- Users repeatedly mention faster dialing, better connect workflows, call analytics, and easier prospecting for outbound-heavy teams. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Reviewers highlight stable calling, CRM integration, call logging, analytics, and support for international outbound calling. ### What is the best option for tracking outbound calls? According to verified users, several products stand out for outbound call logging, analytics, and workflow visibility. - [Nooks](https://www.g2.com/products/nooks/reviews) -- Users often mention outbound call tracking, reporting, call transcripts, and dashboards that help teams review activity and coaching opportunities. - [Orum](https://www.g2.com/products/orum/reviews) -- Reviewers frequently cite call analytics, call history, AI summaries, and reporting that help track connect rates, conversations, and meetings. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Users describe strong call logging, recordings, analytics, and CRM syncing that keep outbound activity organized in one place. ### Best software for monitoring outbound calls in our call center? According to verified users, monitoring-focused options on G2 often combine recordings, reporting, and team visibility. - [TeleCMI](https://www.g2.com/products/telecmi/reviews) -- Reviewers mention dashboards, call logs, monitoring, and call barging or whispering features that help oversee agent activity. - [CTM (formerly CallTrackingMetrics)](https://www.g2.com/products/ctm-formerly-calltrackingmetrics/reviews) -- Users highlight call tracking, recordings, analytics, and centralized reporting for reviewing inbound and outbound activity. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Reviewers say its analytics, recordings, call history, and team performance tracking are useful for managing outbound teams. ### What should teams look for in outbound call tracking software? G2 reviewers consistently point to a few buying priorities. Teams value fast dialing, reliable call quality, and automatic logging so reps spend less time on manual admin. Integrations with CRM tools such as HubSpot, Salesforce, Outreach, or other sales systems are frequently mentioned because they keep call notes, recordings, and follow-up activity in one place. Reviewers also repeatedly highlight reporting, transcripts, AI summaries, and visibility into connect rates or team performance as useful for coaching and process improvement. Common frustrations in reviews include lag, syncing issues, inaccurate number data, and numbers being marked as spam, so buyers often care about reliability as much as feature depth. ### How do G2 reviewers say outbound call tracking tools improve team productivity? Across recent reviews, the biggest productivity theme is reduced manual work. Users repeatedly say auto dialing, parallel dialing, automatic call logging, AI summaries, and CRM sync help them spend more time in live conversations instead of copying notes, updating records, or dialing one contact at a time. Many reviewers also describe faster follow-up because calls, texts, transcripts, and account context are easier to find in one system. For managers, reporting and call recordings are common productivity benefits because they simplify coaching, monitor activity, and make it easier to review conversations without chasing down information across separate tools.