Our favorite thing about Insider is the ease of use and integration of their tools. At first we were hesitant about getting these tools because we did not want to spend a lot of time trying to understand the product and implement them to our existing app. However, the implementation process was very easy and the team supported us at every step. Review collected by and hosted on G2.com.
We don’t have any dislikes so far, we are very satisfied with the tools we have tried. Review collected by and hosted on G2.com.
1,061 out of 1,062 Total Reviews for Insider
Overall Review Sentiment for Insider
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We wanted to dive deep into growth possibilities by offering highly personalized recommendations on each page for our users. With Insider’s flexible Smart Recommender, we are able to place these recommendations in different ways according to different page layouts, and target users with the most relevant products related to their queries. Through these recommendations, we achieved a 7-8% uplift in CR. We look forward to the CRM integration with Insider and 91APP in the near future to achieve even more accurate onsite recommendation and use case.
We also used the hello bar to alert users of important updates, delivery information, and more. Even this resulted in an increase in CR and AOV. We also really appreciated the pop up message that triggered at the checkout page that helped us increase LINE account users significantly.
The Customer Support provided by Insider's Account Management team was also really valuable. Review collected by and hosted on G2.com.
We struggled a little bit with the Insider's panel at first with its comprehensive functions. Insider provided instruction videos instead of written articles/ instructions that we did not find too helpful.
Customized features also took some time to communicate and discuss with the customer success team. So it took us some time to get a hang of some of the products. Review collected by and hosted on G2.com.
The revenue that we generated by sending out automated push notifications were significantly higher than manual push notifications. Also, as the tool offers a number of predefined templates, it didn’t take much time for us to edit campaigns. Using this solution, we were able to update our target customers about their latest interest on our website/APP based on their previous onsite behavior. This has helped us increase our customer’s brand favorability toward us. Review collected by and hosted on G2.com.
The integration took longer than expected. The project timeline was delayed due to the extra effort that we have to invest in integration. APP's missing countdown function is a pity. Hoping the mobile web, website and APP template can be in sync. Review collected by and hosted on G2.com.
We use Insider for Web Personalization. We are big fans of Instory solution which allows us to show our latest products, best sellers, offers and more in the form of clickable Instagram stories on our website itself. We also use email, SMS and web push quite a lot and we like the email recommendation solution.
We achieved 59,300,303 VND incremental revenue with a 6.7% conversion rate uplift over the past month during the festival season. Review collected by and hosted on G2.com.
It would have been good for us if Insider's search product was introduced earlier and we could have used Insider's Eureka instead of another vendor for search personalization. Review collected by and hosted on G2.com.
Insider's mobile app suite including app push notifications helps us re-engage users who have dropped off and bring them back into the app. The pre-built templates make it easy to set up targeted campaigns.
Their Email product has improved our email deliverability and open rates. The drag-and-drop editor makes creating engaging email campaigns effortless. We love our relationship with the Insider team. They have provided great support in getting us set up and seeing results. Review collected by and hosted on G2.com.
A combined pricing model for WhatsApp, Email and SMS would have been nice to optimize our budget across channels. But the individual products provide great value to compensate this. Review collected by and hosted on G2.com.
We’ve been using Insider for every aspect of our website and mobile application, including Web Suite, Smart Recommeder, Email, and Web Push. We’re truly amazed with the results we’ve got after implementing their Smart Recommender technology. In just a week after the implementation, we observed that our conversion rates improved significantly and the churn reduced by 60%.
The best thing that we like about their AI-backed tools is that they help us encourage our users across different touch points. We also received great results through web push notifications as we were able to engage users who were not even on our website. This way we were able to drive more users back onto our website and increase our revenues. Review collected by and hosted on G2.com.
We haven’t faced any major challenge so far working with the Insider team. The only thing which we can point out here is that it took us a while to get a hang of their products as Insider has a number of tools to offer. However, with the support of their customer success team, we were able to manage it. Review collected by and hosted on G2.com.
We love the flexibility and variety of options that Insider offers in helping us deliver personalised web experiences and create engaging marketing communications. We have a team of 5 using it every single day. The onboarding process was seamless, and the ongoing support has been exceptional. Review collected by and hosted on G2.com.
Occasionally there is a specific reporting view or piece of insight we'd like to access that isn't available. The Insider team are very to take product suggestions for future development of features. Review collected by and hosted on G2.com.
Our business operates in both online and offline mode. While delivering great in-store customer experience, providing the same experience online was a challenge. But after partnering with Insider, we were able to smoothly navigate this challenge. When we discussed our primary challenge with Insider’s growth team, they suggested we use their web suite’s onsite personalization capabilities to improve our website’s UX and create individualized experiences for our website visitors.To incorporate personalization, we used Insider’s smart banners on our website’s homepage to display discounts and offers on products along with the coupon code. This helped us attract customers to explore our products and purchase the one they’re most interested in. We also implemented product comparisons that resulted in enhanced engagement rates and improved customers’ likelihood to purchase one of the products out of compared ones and sometimes purchase more than 1 product. To further alert users about the limited period offers, we used Insider’s Web Push technology that created a sense of urgency and FOMO among our visitors and encouraged them to take action at the earliest. By implementing these strategic solutions, we saw substantial increase in cart size and AOV. In just a few months, our CR and business profitability grew massively. Review collected by and hosted on G2.com.
Insider has got the best product and support team and it was a wonderful experience working closely with such dedicated professionals. The only thing that I can mention here is that there could be more creative and attractive industry-specific visualizations but that’s just a suggestion, overall we’re really happy and satisfied with the capabilities of Insider’s products. Review collected by and hosted on G2.com.
Of all the tools we have used, we like WhatsApp since we use many of its pre-built templates for different goals and the customizable opt-in box templates on Web Push.
Both these tools come in handy to launch awareness campaigns and enrol more customers for the savings and investment schemes we launch every quarter. Review collected by and hosted on G2.com.
Fully leveraging the capabilities of Insider tools takes some time. However, the growth managers at Insider ensure we make the most of it with their suggestions. Review collected by and hosted on G2.com.
We like in particular how the tool has been designed, all the features it offers and its ease of use.
Insider really is the tool for marketeers in medium/big-sized companies who want to run web campaigns without any further need to reach out to their IT department.
Also great is the guidance you get from the support team to get your campaigns up & running. Review collected by and hosted on G2.com.
During initial onboarding we did not feel the exacts needs of our website were being met, with incomplete site mapping and technical errors for conversion tracking.
Also, some CSM's could think more from the perspective of the company they are advising, and prepare personalized suggestions to increase the performance of their Insider campaigns (next to suggesting new campaign ideas). Review collected by and hosted on G2.com.
Today an average customer uses more than 3 channels at any given point in time namely, email – social media – chat. Insider's comprehensive suite of tools has helped us communicate with customers with a multi-channel marketing strategy.
We reached out to customers on their preferred channel rather than them reaching out to us. Insider's Web Push, Mobile App, and Email tools enabled us to maintain a consistent communication with our users. Web Suite ensured we keep these communications personalized and relevant to our customers, and Recommendation ensured we only flash information the customer is genuinely interested in.
Architect played an instrumental role in automating our marketing processes and efficiently mapping customer touchpoints which ensured that messages across multiple channels (web notification, email, app notification) were consistent, relevant, and personalized and constantly nudged the buyer to take action just in time. Review collected by and hosted on G2.com.
Insider offers a plethora of templates across each of its tools be it emails, app notifications, or web push notifications which kind of boggled us in the beginning. However, Insider’s growth experts were quick to step in and help us pick and choose the templates most suited to our needs. The results have been indeed mind-blowing. Review collected by and hosted on G2.com.
