Insider Reviews & Product Details

Driving traffic to our website was a challenge from the start. We wanted to start using personalization solutions on our website to improve the traffic, and we found Insider’s platform to contain all the solutions we were looking for. Once we started using the platform full fledged, we saw a great improvement in the user engagement on our website, and engagement with the web push notifications also improved. Not only that we were also able to improve our subscriber opt-in rates in a span of three months. Review collected by and hosted on G2.com.

We’re very satisfied with the experience so far. Review collected by and hosted on G2.com.

We realized that a vital part of our goal was to focus on delivering the most relevant products to the right users when it counts. With Insider we’ve observed an immense improvement in many vital metrics, such as a healthy reduction in our cart abandonment rates, and browser abandonment rates while observing a promising uplift in conversions. Also, more than 60% of our traffic comes from new visitors, which made it imminent for us to focus on enhancing our new visitor experiences such as product discovery and re-engagement strategies which go beyond just traditional email marketing. Exit-intent was another feature that we’ve tried and liked. We’ve implemented 2 variations of this feature and our recovery rate has been 1.23% with a 101.59% uplift in conversion rates from these campaigns. We’re also impressed by Insider’s cart abandonment recovery features, which is part of their conversion suite. We’ve been able to reduce cart abandonment by as much as 8.4% while witnessing a conversion rate uplift of 181%. Review collected by and hosted on G2.com.

Thanks to its ease of use and performance, I can recommend this platform without any problem, it is one of the best I have used. Review collected by and hosted on G2.com.

It is a great way to recommend categories that you want to promote on your website, it has helped us to provide true customization in our projects, it has also helped us to implement numerous ideas we had to improve our site, it has helped launch many campaigns Much faster than we expected, it provides a modern marketing automation tool, it also helped us customize recommendations using its APIs. Review collected by and hosted on G2.com.

Our fundamental challenges were to improve use experience on our site, optimize the recommendations on our product pages and improve key conversion metrics. During this year, we managed to improve our conversion rate by 14% and also observed an uplift in our AOV by 32.9% after using Insider. Insider’s web push product works amazing well at giving results, infact our conversion rate from Insider’s Conversion Push Notifications was 2X higher than the industry average. Highly recommend this platform for others looking to optimize their UX. Review collected by and hosted on G2.com.

One of our top focus was to improve the traffic to our website. We were looking for ways to increase page views and pages per session, which is when we decided to try out a POC with Insider. We soon realized that Insider’s web push turned out to be a major driver for generating traffic. We also observed that our web push opt-in rate was higher than the industry average. We also made use of their exit-intent technology to improve our retention rates and paired it with Smart Recommender which greatly improved our pageviews. We saw an uplift of 8.73% in our sessions using these features. Review collected by and hosted on G2.com.

When we started using Insider, our goal was to drive traffic and improve the engagement, specifically conversions on our website. We started using Insider’s web push suite which worked magic and in less than a quarter we saw a Conversion Rate uplift of 14.39% and also a 12X uplift in ROI from these campaigns. Review collected by and hosted on G2.com.

As I say above,Insider team provide not only professional marketing tools,

but also their useful & creative point of view to help you .

It's very grateful for our company to be one of their partner. Review collected by and hosted on G2.com.

We successfully lowered our bounce rate and reduced drop-offs across our customer’s life cycle. In general, with Insider’s smart recommender, we have a steady average monthly CR uplift of 15%. Our next step with Insider would be Instory. With only launching the feature 14 days, we were able to shorten product discovery time for our visitors. Successfully brought a good amount of incremental revenue and generated 31% of AOV uplift.

If you are seeking marketing tools and wanting to achieve some professional advice,Insider will be your best partner and consultant. Review collected by and hosted on G2.com.

We’ve always wanted to build a sustainable traffic flow from our owned channels. One of the ways we wanted to achieve this was through creating unique customer journeys that covered cross-channel touchpoints. Insider has the right tool for this - Architect. Using this we’ve been able to engage our users with web push notifications, and the traffic from these has the 2nd highest engagement after organic traffic. The automated push using Architect has enabled us to realize almost 7X uplift in CTR as compared to manual push notifications. To top it all, the support from their dedicated local team is definitely a deal-maker! Review collected by and hosted on G2.com.

If you considering trying Insider as your recommendation provider it will pay you off. Review collected by and hosted on G2.com.

We chose Insider Smart Recommender to optimise our main metrics (AOV and CR) and it definitely worth it. We singled our users in a smart way by dividing them into user personas to provide to this specific group of users more relevant content and motivate them to make a purchase by offering them products according to their user behavior. This strategy was offered by our strategic account management team. Also we can mention the huge number of different algorithms we use. We tried other vendors but with Insider it is much easier to set up campaigns. Each month we see that our numbers are growing. Review collected by and hosted on G2.com.

How easy to set up any campaign Review collected by and hosted on G2.com.

We have loads of SKUs onsite and are still growing, how to deliver the most relevant products to the users is our main focus.

We are always looking for technology that enables us to personalize our users' shopping experience.

With the Insider Panel, not only are we able to segment users but also capable of shipping personalizations faster with all the amazing templates.

I also like the mentality of continuous growth from the team which also aligned our business approach. We always run AB test experiments and also learn from the best practices from other Insider' partners Review collected by and hosted on G2.com.

Our goal was to optimize the onsite engagement and improve the personalized experience for our website visitors. We started using Insider’s web suite as well as multichannel approach targeting our visitors on the web, mobile web and email. In a short period of time we saw an uplift in conversions on the web and in our revenue. We also ran A/B testing which helped us further optimize the personalization onsite. Overall, we also saw a significant improvement in our signup activation rate. Review collected by and hosted on G2.com.

I recommend trying multiple products to find which one is better for your business. It may happen that with the Insider platforme you won’t need any other tools and vendors. Review collected by and hosted on G2.com.

One of our biggest challenges before Insider was how to get our users to actively engage on our website, particularly the mobile web as almost all our traffic is generated by the mobile web. We tried using standard banners and carousels, but with limited results. With Insider, we were able to show these amazing stories on our mobile web using their InStory product. The engagement improvement was almost immediate and our CTR increase 2X from before. Insider’s app push feature has helped us send highly targeted app push notifications, almost 21 million in the past 6 months. Review collected by and hosted on G2.com.

Our goal was to create these omnichannel experiences that meet each user’s individual requirements. We also wanted a solution that would enable us to communicate with your customers across multiple channels like emails, web push, app push and Ads. with Insider, we found a one-stop solution for all of this—their behavioural segmentation feature and intent-based targeting helped us target users individually across all touchpoints of their journey with us and we’ve seen our key-engagement metrics improve significantly in just under 3 months. Review collected by and hosted on G2.com.

Before we started using the push notifications and creating these segments we had seen that the conversion rates from the abandoned carts rate has increased and we had 30% increase in open rate through push notifications and also conversion from that push has been great, so we are getting from that 30% open rate, roughly 15 to 20 conversions from one single push which is a very high number for us in that sense and these notifications are segmented, it is not a bulk push. So from that one push, within 4 hours we had roughly around 20 people buying that item! And not just that, we had people coming to the store asking for that one item that they saw in the push and that is because of the nature of the product, they wanted to see if it would fit their house. So we managed to bridge the gap between online and offline and it all came from that one push! Review collected by and hosted on G2.com.

We use Insider for their conversion suite and emails. Our goal when we started using Insider was to improve our conversion rates and ultimately improve our incremental revenue. Not only has Insider helped us achieve both our goals, but we’ve also been able to deliver remarkable personalization to our customers. Over the last year, we’ve observed an uplift in our conversion rates and ROI. What's really impressive is the engagement we’ve received on these campaigns on our web and mobile web platforms. Review collected by and hosted on G2.com.

When we began our efforts at mobile app engagement, we were out of our depths and struggling to map out the right strategy. But with Insider on board, our account managers from Insider stepped right in, helping us with all the right tools, as well as helping us design the perfect engagement strategy. We were able to improve the user experience on our app, without any heavy IT dependency and at the same time deliver personalized engagement to each and every app user. We saw a significant improvement in all our app metrics in just under two months. Review collected by and hosted on G2.com.

Should have around 3 members to use this tool. For customer journeys, we should analyze and review the logic carefully before deploying content. It's a good choice for using apps with more than 50K customers. Review collected by and hosted on G2.com.

Our goal has been to engage customers with personalized communications and user journeys. Insider’s segmentation capabilities make it easy to target individual users with content that’s relevant to their behavior. Moreover, we can build user journeys to communicate with users at every stage of their lifetime. Review collected by and hosted on G2.com.

Highly recommend to use more than 1 product. It helps to build a strong communication with your users. Review collected by and hosted on G2.com.

Right now we are just at the very beginning of our cooperation but we want to optimize the engagement at each stage of the funnel with the help of Insider. We have implemented web push and personalization products to improve conversion rates. And it immediately showed good results. In the near future we are planning to go further with Insider’s mobile app, email and Architect products. Review collected by and hosted on G2.com.

If you think of trying Insider just set some testing period for yourself, for example 6 month. Believe me, it worth testing. Usually you can see first results already in 2-3 weeks after the integration. Review collected by and hosted on G2.com.

The Main KPI was to increase CR rate and see the ROI. Before Insider, we were using standard recommendation technology. These old recommendations were not satisfying for us, as they had only two blocks (main page and product) and had no algorithms' logic behind and they were not generating good amount of revenue as well as CR was low. We did an A/B test of our old recommendations VS Insider's ones. We started working with Insider's recommendations by testing different algorithms for blocks to get to the one performing better. The result was awesome - ROI 387x.

We've already worked with Insider's personalization product before the test, and it showed fantastic results as well. Review collected by and hosted on G2.com.

Collaborate more with the account managers and digital growth consultants from Insider. They can help you find out the pain points and the kinds of products that can help you to reach your goals and increase important metrics. Review collected by and hosted on G2.com.

Once we started using Insider, we were able to improve our web and mobile web metrics significantly. Initially, we were struggling with optimizing our revenue, improving our conversion rates and AOV. With the help of Insider’s web and mobile web capabilities combined with their smart recommendations, we started seeing great improvements in our engagement across web and mobile. Their web suite is a must-have for every marketer. Review collected by and hosted on G2.com.

Our plan was to start working on the onsite personalization that would deliver a truly remarkable user experience for our passengers. With insider we were able to take this to the next level with the help of their smart tool like exit-intent overlay, website banners and personalized web push notifications. We’ve used these features extensively on our landing pages and noticed that our sessions, CTRs and conversion rates have improved a lot. In our line of business more people exit our page than convert, so were were taken back when we saw a 5% increase in conversions in just the first month. We’re very excited to see all the things that we can do with just one platform. Review collected by and hosted on G2.com.

We wanted to improve the whole recommendations experience for our web channels. Another aspect we wanted to improve was the engagement on the web, and we started using Insider’s web push features for this. This came with various templates that we could easily customize and the segmentation feature also ensured that the right users were targeted. Together, these features helped us improve our conversion rates and AOV. Thanks to their great support team which makes the job a lot easier! Review collected by and hosted on G2.com.