inRiver PIM Reviews & Product Details


What is inRiver PIM?

Founded in 2007, inRiver redefines the way ecommerce product marketers and merchandisers work. By providing product information management (PIM) products and services that help create, update, refresh, maintain and distribute content about products globally, inRiver helps businesses to drive increased revenue, customer satisfaction and brand equity. More than 1000 brands and 400 customers across 19 countries rely on inRiver to efficiently control the product flow for their globally recognized brands. inRiver is co-headquartered in Malmö, Sweden and Chicago, with additional offices in London, Amsterdam and Stockholm, and is a certified Microsoft Gold-Certified Partner. For more information, visit www.inriver.com.

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inRiver PIM Profile Details

inRiver PIM Profile Details

Vendor
inRiver
Company Website
Year Founded
2007
HQ Location
Malmo, Sweden
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
163
Twitter
@inRiver_PIM
Twitter Followers
1,441
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Companies Using inRiver PIM

L'Oreal
Ecolab
Schneider Electric
BMW
Saint-Gobain
LKQ
Illinois Tool Works
Ashley Furniture Industries
Skullcandy
RR Donnelley
Atria Senior Living
Pon

inRiver PIM Reviews

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1-22 of 22 total inRiver PIM reviews
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Digital Data Specialist
Mid-Market
(501-1000 employees)
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"Organization in one space!"

What do you like best?

I really like having all of the information in one place. Having one source of truth vs different versions of information is priceless.

What do you dislike?

I dislike having to have a partner do things for us vs. us being trained to do it ourselves.

Recommendations to others considering the product:

I recommend you get a good partner. This product is fantastic--it is definitely a Cadillac, but the partner holds the keys. If you get a bad partner, you will have a bad experience. Really take your time choosing a partner that has YOUR best interests in mind! It took us a couple tries.

What problems are you solving with the product? What benefits have you realized?

We are solving the inaccuracy problem. The entire company bought into the importance of PIM and are on board with feeding it correct information.

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"Just what you need! "

What do you like best?

The main functions of the program are great. Interacting with the product/ function section is simple but powerful. It is really easy to define all of your product groups within the program without having to make any compromises.

Using the upload feature to add images and videos has saved a massive amount of time and drastically improved our workflow.

What do you dislike?

There is no real import or export function allowing you to take your data from other sources or send it to other sources. In can be a little difficult to integrate other data from different software or sources.

Recommendations to others considering the product:

In river can be an incredibly powerful tool helping change the way your company works. It can save time and increase productivity. The possibilities of improving your data management are endless.

What problems are you solving with the product? What benefits have you realized?

We have been able to efficiently and effectively categorise all products and increased the efficiency of the team by drastically improving our data management using inRiver. All members of the team can easily access the data that they need.

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AW
Mid-Market
(201-500 employees)
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"Excited about the changes to the way we control product data."

What do you like best?

In our industry, customers call wanting a specific item with certain attributes. The query function allows the user to drill down to multiple conditions. It will also help with the training process.

What do you dislike?

Still in the early stages and haven't found anything to dislike.

Recommendations to others considering the product:

We decided to migrate the cloud version before going live. We are still implementing but are pleased with what we have seen so far.

What problems are you solving with the product? What benefits have you realized?

1.Training our customer service department. Creating links so the information is in one central location.

2. Looking forward to using the print channel to create product catalogs. Previously it was manually created by one team member with a single license to the program.

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CI
Mid-Market
(51-200 employees)
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"Strong system, flexible team"

What do you like best?

The core functionality (of items, products). It's flexible to adjust to most retail product groups. Our catalogue has a lot of different niche attributes, and we somehow made all of these fit into the product model structure of InRiver.

What do you dislike?

The 'fluff'. Some areas seem to ambitious (like some of the merchandising functionality), whilst the core functionality should have gotten more product spend. This is not, however to say that there wasn't enough product spend in the core product. I just think that the additional functionality sometimes 'blurs' the user experience, giving some unnecessary noise.

Recommendations to others considering the product:

I recommend being very clear on your requirements and vision for the product from the get go. The more input you can give from the very start, and the more you have prepared by means of knowing your product data model at heart before starting to implement, the more your project is likely to be a success.

The system is nothing but an optimisation of your current level of organisation and rigidity around your data management. If used to enhance this, InRiver can be a powerful tool to enhance the way your colleagues and customers interact with your products.

What problems are you solving with the product? What benefits have you realized?

We solved the business problem of getting quality data onto our site in a standardised format.

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Gestionnaire de produits et de projets
Sporting Goods
Mid-Market
(51-200 employees)
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"works perfectly"

What do you like best?

The simplicity for users to enrichi in both language. Uploading images, videos. the first thing is to do a very good integration for our needs. for us, the best feature is to be able to compress all the simple products of magento into the configurable. We only have to put images on the good item but every item has the same description so we save alot of time with this

What do you dislike?

the richclient app is so far from the web plaform. I have 2 users that are allow to enrich in the richclient but they are strugling with the difference between the two. The problem is that some things are only doable in the richclient such as enrich the cvl.

What problems are you solving with the product? What benefits have you realized?

Has I said, we can enrich something like 10000 items every year with only 2 employes that are also doing livechatting.

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"InRiver Review "

What do you like best?

It's good how we can get a full list of our company's products in one place. Prior to this, we had our info on different files and spreadsheet which was quite a chore to look through and find at times. Now that's it's all in one catalogue, it definitely saves time and is more efficient. InRiver is definitely recommended for businesses that have a lot of products/units they want to store in one place and be able to give access to clients/partners. It is very intuitive and easy to use.

What do you dislike?

I'm not too keen personally on the style of the dashboard. It would be nice if there were options in future to allow users to choose the dashboard style. Just a couple of different preset styles would be good.

Recommendations to others considering the product:

InRiver is definitely recommended for businesses that have a lot of products/units they want to store in one place and be able to give access to clients/partners. It is very intuitive and easy to use. Products can be added and update when required with no difficulty.

What problems are you solving with the product? What benefits have you realized?

Very easy to add new products to our catalogue and updates any details to our products if needed. A fantastic tool as it keeps everything organised. The team much prefer using this compared to our paper and pen days!

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"Small business friendly"

What do you like best?

It has the flexibility to be a very powerful tool to use, and even works very well for small businesses. The core functionality has lots of different features and is easy to use.

What do you dislike?

It's not easy to merge data from other software or sources, that could use a bit more streamlining, but it is definitely heading in the right direction.

Recommendations to others considering the product:

If you're a smaller operation is is recommended, it is quite affordable and can be a powerful piece of software when used for all of its capabilities.

What problems are you solving with the product? What benefits have you realized?

It allowed us to steer away from using Excel, and allowed all team members to access the data when they needed it.

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Mid-Market
(51-200 employees)
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"Simple yet effective Product Information Management"

What do you like best?

inRiver is excellent for communicating with the appropriate audience for your business. It is highly customisable for the needs of your customer base, and you are able to manage inbound and outbound product information so that your audience are able to find what they are looking for with ease.

What do you dislike?

Could sometimes be difficult to integrate with other programmes and software that we were using at the time.

Recommendations to others considering the product:

Know your requirements for the product from the outset, so that you can optimise the functionality.

What problems are you solving with the product? What benefits have you realized?

Staying relevant in an incredibly competitive market, by keeping customers happy and engaged. Standardising data to input onto the site was a great addition.

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IP
Mid-Market
(201-500 employees)
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"Incredible Value"

What do you like best?

The ease of use is incredible. The ability to create relationships, duplicate products in the system and make minor adjustments to create variants is very handy. Our company liked the InDesign plug in and the capabilities of the digital catalogs. There is a lot of value with the InRiver system compared to what we saw in a majority of the competitors.

What do you dislike?

At the moment, nothing. We have worked with our implementation partner on the project to get a solution that meets the needs of our business. Once all users are on board that may change, but to this point, things with the system and the project have gone well.

What problems are you solving with the product? What benefits have you realized?

InRiver allows us to get away from the spreadsheets we currently have. Also, the ability to update product data and disburse to the proper place in real time beats the old way of running data imports and sync tools to update photos, hands down! The ability to bulk upload has made the transition very nice. We are still in the process of implementing the tool, but we can see that the cost of errors will be minimized greatly, as well as a significant decrease in our catalog creation and new product time to market.

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A
Mid-Market
(51-200 employees)
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"IT Systems Coordinator "

What do you like best?

The sleek and modern look and feel in comparison to the other products we demoed.

What do you dislike?

The special training needed for users to use it.

What problems are you solving with the product? What benefits have you realized?

We were in the process of launching our ecom site and quickly realized we needed somewhere to not only store all of our content but to enrich and make it it better. As a result of implementing inriver it required us to internally look at our processes and make them better and more efficient.

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UC
Mid-Market
(51-200 employees)
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"Has the ability to be great"

What do you like best?

We manage a lot of data for over 18,000 product SKUs, therefore InRiver is the only PIM manager we have been able to utilize which can handle the amount of information we are utilizing at any given moment. Once we were able to get the connector to work for Print capabilities, it has been even more worthy.

What do you dislike?

The inability to export a number of fields, no real easy import/export functionality. Can be somewhat difficult to integrate into other solutions for everything we are trying to do.

Recommendations to others considering the product:

N/A

What problems are you solving with the product? What benefits have you realized?

We are able to centralize quite a bit of our product information in one location which has been very important to the core aspect of our business.

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E-Business Merchandiser
Consumer Goods
Enterprise
(1001-5000 employees)
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"Enrichment made easy"

What do you like best?

It's quite an intuitive tool that allows the users to update and enrich products in a fast way across the whole data model.

What do you dislike?

I would prefer that the out of box system (cloud-based version) comes with the option to edit, rename, delete and have more flexibility when it comes to the search query folders.

What problems are you solving with the product? What benefits have you realized?

We're giving our data structure, maintain quality and making enrichment fun and ready to repurpose.

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Coordonnatrice - Gestion Web
Enterprise
(5001-10,000 employees)
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" Easy to use and adaptable"

What do you like best?

The query system is really handy. Monitoring changes too.

What do you dislike?

The link between items and categories is not ividant to search by category

Recommendations to others considering the product:

When using multiple "Chanel" have the ability to copy from one to another easily. Also, have a francophone community for help.

What problems are you solving with the product? What benefits have you realized?

Product enrichment and follow-up,

Unable to see the monetary benefit at the moment, but it saved us time.

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Master Data Manager / Markedskoordinator
Mid-Market
(51-200 employees)
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"Master Data Manager"

What do you like best?

• Flexibility

• Time to market

• Intuitive and easy-to-use user surface

What do you dislike?

That we have to involve partner for every little system tweak is not very cost effective. Most of the "everyday" adjustments could easily be handled by the customer itself.

What problems are you solving with the product? What benefits have you realized?

E-commerce. Established webshop containing 6.000 items during an eight month periode.

Upsales and crossales made easy.

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Product Process IT Responsible
Retail
Mid-Market
(501-1000 employees)
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"Flexible PIM system"

What do you like best?

I like the flexibility in the tool.

It is easy to create and update the product model.

The extensive API's allow you to build customized connectors and modify the Rich Client UI.

What do you dislike?

That threr is no search on relations in Rich Client.

What problems are you solving with the product? What benefits have you realized?

Robost tool for product enrichment.

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IB
Mid-Market
(51-200 employees)
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"Centralized product information management"

What do you like best?

inRiver PIM is really ease to use for end user, modern looking.

What do you dislike?

there is some localization issues with integrations, that inriver don't support as hoped

What problems are you solving with the product? What benefits have you realized?

We did not have any centralized location or way to enrich our product data. As part of our website project we started project with implementing inriver PIM as part of our product management enrichment.

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Mid-Market
(201-500 employees)
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"InRiver"

What do you like best?

Easy to manage and find your way around. Clear and clean presentation.

What do you dislike?

Overall a great app. Can sometimes be difficult to combine from various different sources.

Recommendations to others considering the product:

Don't hesitate. Great service and platform.

What problems are you solving with the product? What benefits have you realized?

We're able to sort and categories different products. Very easily accessible.

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Project Manager
Sporting Goods
Enterprise
(1001-5000 employees)
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"Powerful tool for keeping product information"

What do you like best?

A good and stable tool for keeping texts and pictures of our products.

What do you dislike?

Sometimes we lack functionality for our text editors.

What problems are you solving with the product? What benefits have you realized?

A higher effecieny when working with texts and pictures. Automated worksflows for managing pictures. Automated workflows for putting products in right categories for oure web. Etc

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UP
Enterprise
(10,001+ employees)
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"Econtent Nirvana"

What do you like best?

Usability of product and accessibility of inRiver experts.

What do you dislike?

Amazon connector not active yet - will help tremendously with managing Amazon content!

What problems are you solving with the product? What benefits have you realized?

Product information management and syndication

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U
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Very Good Experience!"

What do you like best?

The product seems very user-friendly. I'm fairly new at this, but feel like I will have no problems picking it up

What do you dislike?

Unfortunately, I haven't gotten to the phase where I need to use PIM yet.

What problems are you solving with the product? What benefits have you realized?

Keeping our data clean and well-sorted, to start out with

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U
Mid-Market
(501-1000 employees)
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"inRiver PIM"

What do you like best?

It's really simple to use and everything about it just 'works'

What do you dislike?

Nothing at the moment as it's still early days.

Recommendations to others considering the product:

I highly recommend using this

What problems are you solving with the product? What benefits have you realized?

We're giving our data structure, maintain quality and making enrichment fun and ready to re-purpose.

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AB
Mid-Market
(51-200 employees)
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"Very good PIM system"

What do you like best?

All the possibilities and the integration to our e-commerce

What do you dislike?

Nothing so far. Compared to earlier solutions this solve all our wishes..

What problems are you solving with the product? What benefits have you realized?

Used to have severalsystems and spreadsheets with information. Now all these are in our PIM system, i.e. article information, documents, images.

inRiver PIM User Ratings

8.5
Ease of Use
Average: 8.0*
7.9
Quality of Support
Average: 8.5*
6.3
Ease of Setup
Average: 7.7*
* Product Information Management (PIM) Category
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