Tara O.
TO
Tara O.
CFO
Small-Business (50 or fewer emp.)
"Personalized customer support"
4.5/5
What do you like best about Inova Payroll?

What I enjoy the most about processing payroll through Inova is the personalized support. It is very helpful to work with one dedicated Inova team member who communicates with me about the resolution of any issues or projects. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

Inova has a new platform that I am not familiar with yet, but it has not been an issue because of the customer support. Review collected by and hosted on G2.com.

Krystle H.
KH
Krystle H.
Scheduling Manager
Mid-Market (51-1000 emp.)
"Support"
5/5
What do you like best about Inova Payroll?

Inova support staff is just amazing. With me being new to the program and payroll as well they have really showed patience in answering all of questions and given great guidance. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

Really there hasn't been a thing that i could say I have had an issue with. Review collected by and hosted on G2.com.

Cindy W.
CW
Cindy W.
Director of Operations
Small-Business (50 or fewer emp.)
"Very prompt service"
5/5
What do you like best about Inova Payroll?

The staff is always quick to reply with any questions or concerns we may have Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

The portal could be a little more user friendly. Review collected by and hosted on G2.com.

Corinne S.
CS
Corinne S.
Office Manager
Small-Business (50 or fewer emp.)
"Timely responses to questions via email."
5/5
What do you like best about Inova Payroll?

I started using Inova last year. The software is user friendly which makes it faster to figure out how to make changes, update employee profiles, etc. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

Adding columns to custom reports seems to be my challange. Thankfully Support is available to help me with this task. Review collected by and hosted on G2.com.

Verified User in Entertainment
UE
Verified User in Entertainment
Small-Business (50 or fewer emp.)
"Processes are simple and staff are available to rectify issues."
4/5
What do you like best about Inova Payroll?

It takes the thinking out of processes for me! Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

Changes are made without explanations. It would be helpful to be in the loop. Review collected by and hosted on G2.com.

Response from Laura Frieden of Inova Payroll
Edit edit

Thanks for the great feedback! We're so glad Inova is helping simplify your processes. We'd love to better understand the changes you mentioned and make sure you’re getting all the information you need. Please feel free to reach out to me directly at lfrieden@inovapayroll.com, and I’d be happy to assist further. - Laura

Verified User in Transportation/Trucking/Railroad
AT
Verified User in Transportation/Trucking/Railroad
Small-Business (50 or fewer emp.)
"Great Company"
5/5
What do you like best about Inova Payroll?

The support team members are wonderful and very helpful Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

I haven't experienced any dislikes at this time. Review collected by and hosted on G2.com.

Lilia T.
LT
Lilia T.
Director of Operations
Mid-Market (51-1000 emp.)
"Inova's Payroll Customer Service Team is phenomenal!"
5/5
What do you like best about Inova Payroll?

I like the checklists that are used to complete payroll. It's helpful to keep me on track and ensure I don't miss anything. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

It isn't entirely intuitive and I need to train a lot to familiarize myself with all the features. Review collected by and hosted on G2.com.

Luis F. M.
LM
Luis F. M.
President
Small-Business (50 or fewer emp.)
"Great payroll service and partner."
5/5
What do you like best about Inova Payroll?

I really like the ease in which my nonstandard payroll is handled. You do not have to reformat your current payroll methods to use INOVA. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

There is nothing to dislike. They cater to you! Review collected by and hosted on G2.com.

Stephen M.
SM
Stephen M.
Owner
Small-Business (50 or fewer emp.)
"Long Term Customer"
5/5
What do you like best about Inova Payroll?

Inova responds very quickly to any issues I create and I create some doozies. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

They are no longer right around the corner from my office but that has not impacted the supurb service we receive. Review collected by and hosted on G2.com.

Michele R.
MR
Michele R.
Accounting Dept
Small-Business (50 or fewer emp.)
"Kind and will find the answer"
5/5
What do you like best about Inova Payroll?

Melissa King, our account manager does a bang up job helping with questions. If she doesn't know the answer, she'll find it. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

Running reports is a little difficult. It's just a matter of time learning them I guess. Review collected by and hosted on G2.com.