They are prompt, professional, and courteous. I love that when I have a challenge they are on top of it right a way. I highly recommend them. Review collected by and hosted on G2.com.

I have not experienced any downside in 7 years. Review collected by and hosted on G2.com.

Inova has been an absolute game-changer for our payroll processing needs! Their platform is user-friendly, reliable, and incredibly efficient, making payroll a seamless process every time. The customer service team is always responsive, knowledgeable, and eager to help with any questions or concerns. We appreciate their accuracy, timeliness, and commitment to providing top-notch service. Highly recommend Inova to any business looking for a dependable payroll partner! Review collected by and hosted on G2.com.

The only challenging part is understanding roll back of PTO accruals. Review collected by and hosted on G2.com.

The team I work with is knowledgeable, helpful, and very responsive. Review collected by and hosted on G2.com.

Navigating through some of the reports is rough. Review collected by and hosted on G2.com.

We have been using Inova since our prior payroll company merged with Inova a few years ago. The software is improving all the time and payroll is accurate. Those are to be expected from your payroll company. However, the service here is fantastic. We've had the same point of contact for years. She knows our firm, is always available when we need something, always knows the answer, and can fix problems on her end while we're on the phone together. You can't get this kind of personal service anymore, and I truly appreciate it. Review collected by and hosted on G2.com.

Once you learn the website, there's not much to dislike. Review collected by and hosted on G2.com.

Nicole is always prompt and complete with any problems that arise Review collected by and hosted on G2.com.

response is sometimes delayed during holidays Review collected by and hosted on G2.com.

We are a small business and have had a few payroll questions or changes that have needed to be made. Not only is Inova willing to make the changes, but they have also instructed me through what they have done and what I could do if it comes up again. Their communication is clear and super responsive. Cannot imagine any company doing a better job. Review collected by and hosted on G2.com.

Our company has not experienced any downside at all to using Inova Payroll. Review collected by and hosted on G2.com.

It is very intuitive and the people I've worked withare great! Especially Lynda Wade! She always takes the time to dig in and figure out my problems quickly. Review collected by and hosted on G2.com.

It has many more steps to process payroll than the previous two companies we have dealt with. I think the process could be streamlined a bit. Review collected by and hosted on G2.com.

Has become easier to do payroll and other tax business Review collected by and hosted on G2.com.

Nothing at this time...always helpful, and quick to respond Review collected by and hosted on G2.com.

Our rep, Greg Sharp, is prompt is assist and always has the answers! Review collected by and hosted on G2.com.

The keep changing the software and it is confusing . Review collected by and hosted on G2.com.

Once you learn the site it is user friendly and easy to use. Inova customer service is great and quick. Review collected by and hosted on G2.com.

The only issue we have is we wish we could choose the hourly pay date range and not change the salary date range. It's all good though. Review collected by and hosted on G2.com.