I find Inova Payroll easy to use once I was trained on it. The web system it uses is particularly useful for managing my quarterly payrolls, making the process seamless. Additionally, having a nice representative assigned to assist enhances my experience positively. Review collected by and hosted on G2.com.

I find the communication with the text department lacking. There is a need for better communication in that area. Review collected by and hosted on G2.com.

When I changed over from a much larger and major player in the payroll software industry, obviously I had a lot of questions. The teams were pleasant, happy, easy to work with, and most of all seemed genuinely interested in helping us. That was way more than I ever experience prior to switch over. Review collected by and hosted on G2.com.

Like anyone else who's overloaded and pressed for time, I don't enjoy the learning curve. It wasn't Inova, its just changes that create stress during the crossover, implementation, etc. Review collected by and hosted on G2.com.

Frequent updates keep things running smoothly. Review collected by and hosted on G2.com.

The landing page could be more useful, as I typically have to open up the menu and find what I am looking for that way. Review collected by and hosted on G2.com.

Our payroll representative, Kaylin Keene, is wonderful to work with. She is extremely knowledgeable and efficient. And her work is pretty much flawless. The communication between us if wonderful. Review collected by and hosted on G2.com.

I can't think of anything that I dislike about Inova Payroll. Review collected by and hosted on G2.com.

I like that the INOVA payroll system is easy to use. After each step, you must check that you completed each step, ensuring nothing is missed. If I have a question, INOVA support is quick to respond and helps me with my issue. Review collected by and hosted on G2.com.

I find that finding what reports I want is sometimes difficult based on their title. Once you find them, you can save them for future need Review collected by and hosted on G2.com.

The support system provided by Inova is wonderful. The turnaround time after a support request is placed seems to be minimal. Our support person always gives good instructions and will provide either an email with step-by-step instructions or a video to follow. Review collected by and hosted on G2.com.

I think the hardest part of using Inova software is all the "moving" parts, it is sometimes hard to know where to find the information you require. Also think there are too many reports that really don't provide any useful information. Review collected by and hosted on G2.com.

My employees have access to their own PR information, their hours, can request time off - all of which saves me time. Reporting capabilites are fantastic and so easy to use but if I get stuck I can easily get help from my Account Manager Theresa. Review collected by and hosted on G2.com.

Really nothing I can think of - a bit of a learning curve when you start out - sometimes there are a lot of places to put "things" on the T&A side so it's a lot to remember initially. But, support is right there to help so you are not stuck for long. Review collected by and hosted on G2.com.

Customizable and caters to our company's needs. Our customer service rep is out of this world! Review collected by and hosted on G2.com.

Very user-unfriendly. I'm very computer savvy and have created multiple data bases that huge companies and organizations use but INOVA isn't intuitive. Review collected by and hosted on G2.com.

They are very responsive to requests for help. Review collected by and hosted on G2.com.

The software is not very intuitive. It can be difficult to use. Review collected by and hosted on G2.com.

Inova's employee management system is user-friendly, making it simple to manage the payroll process. Should an issue ever arise, help is just a call away.

Their tax department provides excellent support in addressing questions related to our tax accounts in other states. Review collected by and hosted on G2.com.

It can be frustrating to get voicemail during urgent situations outside of normal business hours. However, the needed help is provided as soon as possible once your message is received. Review collected by and hosted on G2.com.