SD
Sandra D.
Human Resource Manager
Mid-Market (51-1000 emp.)
"INOVA - Innovate Payroll Solutions"
5/5
What do you like best about Inova Payroll?

INOVA Payroll is well throughout program, built around queries. Initially we were looking for a better payroll company, having left one of the top 3 worldwide, where we had horrible client support and paid 3 times what we get with INOVA. The Sales to Implementation team functions as a unit, if there is a question/concern immediately taken care of and communication is outstanding. Currently, building out the custom HRIS portion and I am truly amazed with what this system can do. Super easy to learn and adapt too, my managers and office staff use it throughout the day. In my career, this will be the six integration and the smoothest one as well. If you are looking for a new payroll company - highly recommend scheduling a demo, you won't be disappointed. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

Not much to be honest. I'd love to see an interactive communication portion imbedded that would make communicating with employees via a text/call right from the HRIS side. Would be a dream for most of us. Review collected by and hosted on G2.com.

Response from Laura Frieden of Inova Payroll

Thank you so much, Sandra! We're thrilled to hear how seamless the experience has been for you and your team, especially after such a tough experience with a previous provider. We also appreciate your suggestion about embedded communication tools. You’ll be happy to hear we’re actively working on enhanced texting features that support 360-degree communication right from within the HRIS.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Great"
5/5
What do you like best about Inova Payroll?

How easy it is to complete payroll, and set up new employee's. Customer support (Greg) is great. I do like the new software. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

I do not like hunting for reporting that I need. Review collected by and hosted on G2.com.

Brittany R.
BR
Brittany R.
Office Manager
Small-Business (50 or fewer emp.)
"Great Customer Service"
5/5
What do you like best about Inova Payroll?

Inova is a great payroll software that is easy to navigate around. The customer service is always great and always answers and help with any problems you may have.There is many features to inova. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

There isnt anything that I dont like about the service. Its always given me 100% every time i use it. Review collected by and hosted on G2.com.

Response from Laura Frieden of Inova Payroll

We appreciate your kind words, Brittany! It’s great to know Inova has met your expectations every time.

Verified User in Hospitality
AH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Comprehensive Payroll System, But Interface Changes Too Often"
5/5
What do you like best about Inova Payroll?

it is a complete payroll system. It has all the features that i need. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

Constant change in view, the way it looks is in constant change and i get lost sometimes. Review collected by and hosted on G2.com.

Verified User in Building Materials
AB
Verified User in Building Materials
Small-Business (50 or fewer emp.)
"The platform is very user friendly."
5/5
What do you like best about Inova Payroll?

The platform is user-friendly and does both payroll and HRIS Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

It can be a little cumbersome to navigate. The account managers are always willing to help though. Review collected by and hosted on G2.com.

AF
Ann F.
Accounting
Enterprise (> 1000 emp.)
"Payroll/HR Manager"
5/5
What do you like best about Inova Payroll?

The customer support that we receive is far an above any other payroll company that I have ever used. I have been in payroll for over 30 years and love the personal attention we get with Inova. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

There is nothing that we don't like. They are always willing to work with us to update and create a system that suits our needs. Review collected by and hosted on G2.com.

Verified User in Manufacturing
GM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Accessible Web-Based Data Collection, but Some Features Aren’t User-Friendly"
3.5/5
What do you like best about Inova Payroll?

Web based programme, easily accessible. Built to collect relevant data Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

Some functionalities are not the most user friendly eg reports Review collected by and hosted on G2.com.

HC
Haymeli C.
Head of accounting
Small-Business (50 or fewer emp.)
"Easy to Use, Quick to Implement, and Excellent Customer Service"
5/5
What do you like best about Inova Payroll?

Ease of use, ease of implementation and customer service. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

Do not really have a downside. I like the program very much. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Customer Service and Confidence"
4.5/5
What do you like best about Inova Payroll?

Brenda at IPS goes above and beyond everytime. From answering questions, to walking me through steps I should already remember by now. I know I can count on Brenda to be responsive, kind and always follow up. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

I don't find it intuitive always how to run reports. I wish it was eaiser to add new items to the Project area. Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Great payroll processor"
5/5
What do you like best about Inova Payroll?

Innova's customer support team. I always get a quick response. Our rep is the best, Lynda! Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

Not much.............I can't think of any dislikes. Review collected by and hosted on G2.com.