I love the UKG Ready system, but what truly sets Inova apart is their client support—responsive, knowledgeable, and genuinely invested in our success. Our representative, Dawn, is outstanding and consistently goes above and beyond to help us. Review collected by and hosted on G2.com.

At this time, I have no complaints about Inova. Review collected by and hosted on G2.com.

The assistance and timely responses from the team have always been outstanding. We are super pleased as are our clients. We have referred and/or implemented over 10 clients to IPS (Inova.) Review collected by and hosted on G2.com.

We continue to hope that UKG delivers a more robust PM tool (customizable) to end users on Invova. Review collected by and hosted on G2.com.

The team is great on customer response and needs. They have all the answers that I need quickly and helpfully. When I have a possible error, they are quick to resolve. Review collected by and hosted on G2.com.

That I have to do it. My last job someone else did payroll. Review collected by and hosted on G2.com.

I appreciate the records Inova Payroll keeps, as they are helpful for auditing and tracking past employees. I find the timeclock integration with payroll particularly beneficial, as it makes the payroll flow more efficient. I have also had success with recent customer service interactions. Review collected by and hosted on G2.com.

The reporting can be difficult to navigate and understand. When I am searching for specific reports within the software, it is not easy to get what I need. Review collected by and hosted on G2.com.

I really appreciate our Strategic Account Executive, Jessica, who consistently goes above and beyond to anticipate and implement solutions to business challenges in the system. Her support helps us leverage the incremental system functionality improvements made by Inova Payroll. Additionally, the system provides systematized handling of complicated processes, which is valuable for our operations. Review collected by and hosted on G2.com.

I find the UX challenging at times with multiple nonintuitive clicks required for some actions in the system. Review collected by and hosted on G2.com.

I appreciate that it offers a unified HR and payroll system, which makes it much easier to manage both functions in one platform. The customer support is excellent. Since we only have a small number of employees this system works well for us. Review collected by and hosted on G2.com.

I’ve gotten to know the system better over time, but at first it didn’t feel very user-friendly. Even now, I sometimes still have to do a bit of “exploring” to find what I need. Review collected by and hosted on G2.com.

Very friendly staff. Live person usually always answers the phone. Quick customer support. Easy to use software. Review collected by and hosted on G2.com.

Not really any major dislikes, I just would like the quarterly reports to be available sooner. However, I'm sure there are internal factors that I am unaware of that may be causing a delay. Review collected by and hosted on G2.com.

I find Inova Payroll very easy to use, which has made my job easier and helped eliminate a lot of paper usage. I really appreciate their customer service as well, which is great if there are any issues. The initial setup was very easy, and I use it for HR management and benefits, which are quite beneficial for our onboarding and offboarding process. Review collected by and hosted on G2.com.

FMLA tracking is not a standard feature and some reports are difficult to run or do not have the options to combine or request all data needed, so multiple reports sometimes have to be used. Review collected by and hosted on G2.com.

I appreciate the fast, efficient, and accurate payroll processing that Inova Payroll offers. I really like the simplicity of managing and filing payrolls with them. Also, my account representative is quick to respond whenever we have a problem. The initial setup of Inova Payroll was very easy. Review collected by and hosted on G2.com.

Some of the shortcuts in Evolution are a little confusing, particularly the ones not frequently used. Review collected by and hosted on G2.com.

I really appreciate how easy Inova Payroll makes the whole process. Their platform is straightforward, and their team is always quick to help. It gives me peace of mind knowing everything runs smoothly. Review collected by and hosted on G2.com.

There’s not much I dislike, but occasionally the platform runs a bit slowly, and a few features could be more intuitive. Review collected by and hosted on G2.com.