One on one with our appointed representative and immediate replies to any and all questions or concerns Review collected by and hosted on G2.com.
Nothing, our rep is reliable and responsive Review collected by and hosted on G2.com.
Customer Service is superb! Our service agent, Becky, has been with us for years and is very knowledgable and quick to respond. Review collected by and hosted on G2.com.
I wish reports were a little easier to pull, but ultimately, I can navigate the process. Review collected by and hosted on G2.com.
The thing that I like best about Inova is that there are so many options availabe for reporting. I was able to take all of my Excel documents that I was using to track my employee information and put it into one spot that is easily accessible. Review collected by and hosted on G2.com.
One of the downsides to Inova is that unless you work with their workmans comp companies, you have to input my Workmans comp information into a separate software manually. They do have a report that can be pulled and import though, so it isn't all that bad. Review collected by and hosted on G2.com.
Hi Sabrina - Thanks so much for the great feedback. Love hearing how the platform is helping you solve problems and saving you time! I'd really appreciate it if you wouldn't mind reaching out to me directly to let me know who your work comp provider is to see if it's one we might've recently added an integration with or one we might be looking to add in the future. My email is lfrieden@inovapayroll.com. Thanks again for being a part of the Inova family! - Laura Frieden
The people. It is awesome to be able to reach your payroll people on the first try. They know who I am and who my company is and they provide prompt support and answers. Review collected by and hosted on G2.com.
We have ran into a few snags with the Service Titan integration but both teams have been working to resolve and I have a feeling that we will get there shortly. Review collected by and hosted on G2.com.
The Customer Service Rep was knowledgeable and very easy to talk to. Customer support was a pleasant experience. Review collected by and hosted on G2.com.
There was nothing that I Did not like about the experience. Review collected by and hosted on G2.com.
Quick Customer Service. Response time is quick Review collected by and hosted on G2.com.
N/A there has been no problems at all with Inova Review collected by and hosted on G2.com.
It is pretty easy to navigate around the system Review collected by and hosted on G2.com.
So many screens to go through for processing payroll and passwords have to be too long. Review collected by and hosted on G2.com.
We have been using Inova for several years and have never been disappointed. Our rep, Patti, answers the phone in half a ring—literally! We always know that if she doesn't pick up, she's either out of the office or at lunch. The entire team is incredibly fast and helpful.
Recently, as we transitioned to a new accounting person, the team at Inova was extremely supportive, explaining processes to us and jumping in quickly when we needed assistance. They also worked seamlessly with us during our transition to a new investment company.
The Inova team is always friendly, knowledgeable, and ready to help. Their exceptional service has been invaluable to our business, and we couldn't be happier with their support. Highly recommend! Review collected by and hosted on G2.com.
We have not encountered a single downside to using Inova! Review collected by and hosted on G2.com.
Alex - Thank you so much for our wonderful review! We're committed to providing exceptional service, and it’s rewarding to know we’ve been invaluable to you and your team. Hope to have the opportunity to serve you for years to come!
From launch to current day, Inova's customer support is excellent. Email responses are extremely prompt and each person is very thorough in making sure you understand and have all questions/concerns addressed. Review collected by and hosted on G2.com.
The site took me a little bit to learn to navigate. But after expoloring, it became easier. Review collected by and hosted on G2.com.
The support team makes it the best. You will not find a better support team. Review collected by and hosted on G2.com.
There's not anything to dislike about Inova payroll. Review collected by and hosted on G2.com.
Wow—what a compliment! Thank you so much for the kind words. We take a lot of pride in our support, so hearing this means a lot. We truly appreciate your trust in us.