I really like the maintenance tracking and rent collection features in Innago. They make things very simple and take away the manual effort of using my phone for texting or calling, centralizing everything in one place. The maintenance tracking is great because it keeps all issues in one spot and conveys more important or urgent matters better than just a text, putting a better process in place. For rent collection, it’s just super easy. I like that I can see what's been paid and what's still outstanding, and Innago sends automatic email reminders to the tenants, which is something we weren't doing at all before, but knew we needed. Also, the fact that it's automated is very good. The initial setup was pretty easy too. Review collected by and hosted on G2.com.

I think they could be better about their transaction tracking and reporting. We use a different app for those things just because Innago hasn't really proven itself there yet. Also, another app that we have has a checking account that kinda like an operations account, and it earns interest. It's very competitive. It's similar to some of the better savings account rates out there. And we would definitely park money there if Innago had that feature and ability to track transactions. Review collected by and hosted on G2.com.

I like Innago's user-friendly UI, making it easy for my tenants to use. The support has been surprisingly responsive, which I appreciate considering it's largely a free platform. Transitioning from a property management team to managing my rentals solo was smooth, thanks to the extra help from the support team and the intuitive interface. It's doing a great job with rent collection and maintenance, which used to be a pain to manage. Plus, I love that Innago basically does the same job that my property manager used to charge me 5% for. Review collected by and hosted on G2.com.

Nothing to dislike. Review collected by and hosted on G2.com.

Innago’s software has a clean interface and feels easier to use than other portals I’ve worked with. It usually only takes a few clicks to accomplish what I need. I use it to track tenant payments and record expenses, and I’ve also used it to create leases and property listings. My tenants have found Innago straightforward to use as well. Customer support has been friendly, and they respond quickly. Review collected by and hosted on G2.com.

Innago doesn't seem to work as well on Safari, so I generally use Chrome. I've also found creating a new lease isn't a very smooth process. Setting up input fields on the template is tedious. Review collected by and hosted on G2.com.

It has all the features I needed to track rentals and manage properties. I especially like being able to receive payments electronically. Customer support has been very responsive for minor issues I ran into. And, for a small time landlord it is amazing all I get with no subscription fee. Review collected by and hosted on G2.com.

There have been a few times where it wasn't intuitive how to perform a task I needed to but with an online search I was able to find the answer. I found sometimes that Innago help didn't give the answer or the answer they give didn't seem to match what I saw in the app. But, all of this was pretty minor. Review collected by and hosted on G2.com.

Innago has all of the tools we need as small time landlords: We can collect rent, sign leases, track maintenance requests, track expenses. They are really helpful when we have questions about features too. Review collected by and hosted on G2.com.

Sometimes the web interface can be a little glitchy but it's usually fine. Also sometimes it is challenging to navigate to find the page I'm looking for. Review collected by and hosted on G2.com.

Innago is my favorite landlord software solution. I did a lot of research on the different options and switched from one of the big-name dot com sites. The user interface is what wins this for me. Beautiful design all around. Also, anytime I have a technical issue, customer service is always super quick to respond and resolve. Review collected by and hosted on G2.com.

Honestly can’t think of anything that I dislike Review collected by and hosted on G2.com.

The software is free for landlords and provides everything needed to self manage. Review collected by and hosted on G2.com.

I wish there was an automated way to add all the fields when using the lease template. It works well but if you have several boxes for signature or initials some AI automation would speed lease template creation up Review collected by and hosted on G2.com.

The features we love the most are the ability to send lease contracts out for e-sign, email reminders on rent payment status, candidate screening and ease for them to get renters insurance, and the ability for renters to report issues and pay via the mobile app. Review collected by and hosted on G2.com.

We have no issues with the product and feel it is very robust and full featured. Review collected by and hosted on G2.com.

I really like that Innago is an all-in-one tenant hub. I can share leases, tenants can submit maintenance requests, and we can message each other all within the platform. Tenants can even pay their rent directly through it, with the fee on them. It's also really valuable to me because the software is free, which is a huge plus. It makes it easy to manage all my tenants in one place without needing to use separate apps for invoicing or messaging. Review collected by and hosted on G2.com.

Well, the only thing that I'd think that could use some improvement is when you're doing some updates. Say, if you wanna change your email address, it doesn't make it as user-friendly to do it. You have to call in to change and update certain aspects of your profile. Review collected by and hosted on G2.com.

I like the chart that I'm able to track if everything's been collected. I like the late fees that you can set them to be however you want. Review collected by and hosted on G2.com.

I do not love the way the contracts or leases are set up because they tend to be kinda clunky. And if you upload your own, then it's just a little more difficult to fill everything in. Like, some of it you may not need, but it can just be difficult to work with. I don't love the contracts and leases that you can create or upload. They just don't seem to work well. Review collected by and hosted on G2.com.