What I like best about Innago is the friendly user interface along with the reasonable fee structure for the tenants. I have been using Innago for about 4 years now and my tenants absolutely love it. Review collected by and hosted on G2.com.

I wish there were more features to streamline property management. I’ve provided feedback on a number of occasions which still has not been taken into consideration. One recommendation being additional flexibility when it comes to renewing leases and adjusting future rents. Review collected by and hosted on G2.com.

I like that the portal is very clean and organized, so it was easy to figure out where to go for everything. Additionally, it is great that I can link my account to collect rent. It is easy to get the properties set up with Innago because the software and app are both fast. It's also free! There are video tutorials to guide you during your initial setup. Review collected by and hosted on G2.com.

I do wish that ACH payments did not have a $2 fee in general. Additionally, the lease template engine is a little finnicky. I wish there were tenant-level guides as there are landlord-level guides since the platform is for both sides. Also, as a landlord, I want to see what the tenant sees to make sure I understand what happens from their side. Review collected by and hosted on G2.com.

I like how simple and intuitive Innago is while still offering the functionality we need to manage and scale our portfolio efficiently. It makes onboarding new properties easy, tracks payments, monitors account statuses, automates recurring charges and late payments, and lists new properties across platforms like Zillow. Having everything centralized and easy to navigate allows us to get a high-level overview of our portfolio without having to dig through spreadsheets or use multiple platforms. The initial setup was very easy, taking less than 10 minutes. Review collected by and hosted on G2.com.

One area that could be improved is the processing speed for a new tenant buyer's first payment. Currently, the initial transaction is typically delayed by around three business days. Since reducing vacancy time is extremely important, having faster processing for that initial payment, especially when it’s the down payment, would be very beneficial. It would also help improve onboarding efficiency. Review collected by and hosted on G2.com.

I really like using Innago for property management because it makes rent collection straightforward with a nice mobile user interface and no fees. I find it very reliable overall, and the very low fees for ACH transactions are definitely a plus. Innago serves as a good alternative to traditional methods like cashing paper checks, which I find cumbersome. The initial setup was very easy, and that adds to the overall positive experience I have with it. Review collected by and hosted on G2.com.

Nothing in particular. Sometimes it is confusing where to start in order to modify or renew a lease. Like do I start under Tenants, Properties, Leases & Files? I end up figuring it out but it's confusing sometimes. Review collected by and hosted on G2.com.

I like the freedom that comes with Innago's payment acceptance feature because no one has to chase anyone for a payment. I love that ease. I also appreciate the tenant insurance option as it provides me with security knowing that if a disaster happens, tenants can get their personal items replaced. It gives me peace of mind knowing they'll be okay while I handle repairs or rebuilding. Review collected by and hosted on G2.com.

I find that things just don't seem as intuitive as they could be. Taking a late fee off took me longer to figure out than it should have. Updating a maintenance ticket did too, and adding the properties took a while as well. Review collected by and hosted on G2.com.

I like how Innago eases administrative tasks associated with being a landlord in one application. I appreciate the ability to conduct most business through a single platform, from advertising to lease deployment to rent payment, maintenance requests, and tenant communication. It's a one-stop shop that saves time by eliminating the need to use multiple tools. The setup was also extremely easy. Review collected by and hosted on G2.com.

Though customer service responds quickly to inquiries, it can be next day. Business hours of operation could potentially be extended in order to get assistance from a live person. Also, the lease writing feature can be improved for easier editing. It can be a bit painful to have to start from scratch is something isn’t correct. Review collected by and hosted on G2.com.

The ability to collect and track rent electronically and the e-signing for leases are fantastic. I like being able to use the iOS app or standard web browsing. Whenever I've had a technical query its always been answered very promptly. Review collected by and hosted on G2.com.

I really don't have any major dislikes about Innago. In terms of a missing feature I would like it to have the ability to register a 'parent / guarantor' to the main leaseholder and for Inngao to email them an eLease to sign. At the moment I use Innago for eSign (which is fantastic) on main lease but have to get parents to manually sign and scan the guarantor lease statement. Review collected by and hosted on G2.com.

I like that our shareholders can set up payments through Innago, and when the payments come through, they're automatically registered in the bookkeeping tool. This feature makes it easier for shareholders to submit their payments on time more regularly, and it reduces the manual work for our building, like depositing checks or tracking Zelle payments. Review collected by and hosted on G2.com.

Innago makes it hard to see how much an individual shareholder owes today. It only shows the total owed for the year, so you have to dig for the current amount. This is unhelpful when talking to shareholders who want to know what they owe right now. It's also tough to customize the interface for bookkeeping needs. Plus, Innago's reporting doesn't support Chinese characters, which is a problem in a multilingual community. This means we can't send reports or letters in Chinese, Spanish, and English simultaneously, so we end up doing them manually. Also, setting up Innago is quite time-consuming because of all the data entry required. Lastly, it's not a complete solution for us because we still need to maintain two separate sets of books. Review collected by and hosted on G2.com.

I like Innago for rental management because it reminds me of invoices due and allows payment through their portal, which is really convenient. The ease of use stands out to me, and I appreciate that my bank account information is saved, so I don't have to enter it every time, which saves me time. The initial setup was pretty simple too, just followed a wizard or guide. Review collected by and hosted on G2.com.

I don’t have anything that I think could be improved Review collected by and hosted on G2.com.

I like how easy it is to record payments with Innago and the ability to sign leases online. The platform also makes it simple to record expenses. I appreciate that tenants can pay through the app, which makes landlording easier for me by automating my processes. The initial setup was very simple; I just entered my information, organized my property in the system, uploaded my lease, and built an online lease for digital signatures. This ease of use and convenience are what I really appreciate about Innago. Review collected by and hosted on G2.com.

I have no complaints Review collected by and hosted on G2.com.