Innago is a free service to help manage your property. The setup process was intuitive for my tenants and me as the owner. The automated emails and communication makes it easy to track rent collection every month. Review collected by and hosted on G2.com.

It can take tenants a day or two to get their banking information verified to start processing payments. I would recommend leaving plenty of time for tenants to create an account and verify their information. Review collected by and hosted on G2.com.

I really enjoy the ability to keep track of everything in one area. I love that Innago makes it easy to have everything in one place, which includes managing maintenance requests and invoicing. The system allows me to easily visualize my balances and payments, which is very helpful. I appreciate the great contract system they have online that lets me plug in my own contracts. It's extremely affordable, which I really love. Their customer service is impressive as they follow up a lot, and huge kudos to them for that. Setting up was very easy and native, making the process smooth. Review collected by and hosted on G2.com.

The system seems sluggish at times. It would be better to have access to the tenant's side of the portal, even if just as a mock, to help answer their questions. Additionally, connecting with native warranty plans is something I wish was better integrated. Setting up new tenants is a bit hard initially, though it gets better once you get used to it. Review collected by and hosted on G2.com.

First of all, It is free.

As a property manager, saving an operational cost means saving landlord's expenses and lower the tenant's expenses.

I didn't expect too much of customer service at first, however, I was wrong. very responsive and willing to help their customers! I know there are some glitches and hiccups but none of them are perfect. some of my issues has been resolved very quickly, others are not but it is not the end of the world. I would feel bad if my issues were not treated with paid services. I've been using Innago.com for several years and it made my job much easier.

I've also tried other free services, but Innago.com is way better than other free services. Hope they don't start charging subscription fees because many of users like me will be very disappointed. Star as you are! I will stay in here! Review collected by and hosted on G2.com.

sometimes, the site is being laggy. Also recent site update was not as I expected..Wish they can give individual user to choose original version vs newer updated version.

Some of features has to go through them such as deleting payees.

If user have more control of the site, that would be great! Review collected by and hosted on G2.com.

I like how clear and user friendly Innago is. It makes tracking HOA payments and expenses straightforward, and the reporting tools save us a lot of time managing our 11-unit building. Review collected by and hosted on G2.com.

The biggest challenge was adapting the system for HOA use instead of traditional rental management. Some settings were not immediately intuitive for our type of setup, but we were able to work through it. The support team was friendly, quick to respond, and helped us solve the issues without much trouble. Review collected by and hosted on G2.com.

I've loved all the different services that Innago offers. Applications, lease document signing, payment collection, income tracking, and maintenance tickets all help me manage my property in one system. When comparing with other websites, they all seemed to have extra fees for some or all of these features, but I've appreciated all of these being included with Innago! Also need to shout out the customer support, who has always been responsive and helpful when I've had questions. Review collected by and hosted on G2.com.

A big reason I chose Innago was the expense management feature. I expected it would be helpful to track expenses in the same system, but I’ve been somewhat disappointed with the usability and the expense reporting options. It took longer than I anticipated to manually enter each expense, and the reporting felt fairly limited. I have seen that they now offer integration with Ledgre to help with this, but I haven't tried it yet. Review collected by and hosted on G2.com.

I like being able to manage all my tenant payments in one place with Innago. The dashboard gives me a clear view of my rents due after the first week, which is really helpful. Tenants like the convenience of making rent payments on the website, so I don't have to individually collect payments. I also appreciate the better user interface which made switching from my previous solution worthwhile. The initial setup was very easy, which was a relief. The UI is great for browser and mobile. I can integrate with my bank, the systems performs well, and the price for me and my tenants is affordable. Also, the support has been very helpful and responsive. Review collected by and hosted on G2.com.

Nothing right now, all is working as expected. Review collected by and hosted on G2.com.

What stands out to me most is how simple the platform is to use. We manage a small 6-unit HOA, and having payments, expenses, and records in one place keeps things much more organized and easier to track. Review collected by and hosted on G2.com.

The only challenge for us was the initial setup because the platform seems more tailored toward rental properties than HOA management. We needed to make a few adjustments for our use case, but the support team was excellent and guided us through the process quickly. Review collected by and hosted on G2.com.

I like the auto rent payments, auto reminders, and the ability to sign online in Innago. These features really make my life easier as they reduce the time I spend collecting rent and reminding tenants. Review collected by and hosted on G2.com.

Lease renewals are very clunky. You can't just keep current terms and do a rent increase and security deposit increase. I need to do a new lease and put in full security deposit amount and then edit the invoice after they sign. Can't do it before. The template is a hassle to create; when filling and sending, it doesn't move the page to the selected fill box, and doesn't go in the order that I placed them in the template. Review collected by and hosted on G2.com.

What I like best about Innago is the friendly user interface along with the reasonable fee structure for the tenants. I have been using Innago for about 4 years now and my tenants absolutely love it. Review collected by and hosted on G2.com.

I wish there were more features to streamline property management. I’ve provided feedback on a number of occasions which still has not been taken into consideration. One recommendation being additional flexibility when it comes to renewing leases and adjusting future rents. Review collected by and hosted on G2.com.

I like that the portal is very clean and organized, so it was easy to figure out where to go for everything. Additionally, it is great that I can link my account to collect rent. It is easy to get the properties set up with Innago because the software and app are both fast. It's also free! There are video tutorials to guide you during your initial setup. Review collected by and hosted on G2.com.

I do wish that ACH payments did not have a $2 fee in general. Additionally, the lease template engine is a little finnicky. I wish there were tenant-level guides as there are landlord-level guides since the platform is for both sides. Also, as a landlord, I want to see what the tenant sees to make sure I understand what happens from their side. Review collected by and hosted on G2.com.