I use Innago to organize my booth rental salon/spa/barbershop business, and it helps with the tenant side of things, like digital lease signing, security deposits, collecting rent payments, and generating reports. I love that Innago eliminates the headache of doing things on paper, and at the end of the year, I get a beautiful report of everything collected or any maintenance done, which helps with tracking for taxes. It's super simple and easy to use. I love that their fees are super low and I have the freedom to charge myself or the tenant for any fees incurred. It’s very user-friendly, and although there was a slight learning curve, I adjusted well. Review collected by and hosted on G2.com.

Nothing honestly. It's perfect for what I need. Review collected by and hosted on G2.com.

I like that Innago includes a lot of utilities for free. I enjoy that it allows maintenance tickets to be submitted, as well as rent collection. It makes things much easier and simple. There's ease of access for everything, and I don't have to dig through several apps or use different software because it's all in one app for me right now. The setup was very easy, and it took me less than five to ten minutes to set up from start to finish. Plus, I appreciate the ability to manage all my properties and units in one place, allowing my tenants to make electronic rent payments instead of using checks in the mail. Review collected by and hosted on G2.com.

If I had a suggestion for improvement, it would be to allow the same phone number to be used because if you have a tenant that shares the same phone number and you're adding two tenants, it creates an error whenever you use the same phone number for two tenants. Review collected by and hosted on G2.com.

I like how customizable the options are. Payments can be split, I can mark cash payments, etc. I like that it is free for the owner. I also had to call customer service and they were helpful, efficient, and US based. Review collected by and hosted on G2.com.

I dislike how much it pushes insurance. I realize they make most of their money through the renter's insurance, but I find it pushy. Review collected by and hosted on G2.com.

I like having everything for my rental property organized in one place. Innago makes it easy for me to manage my lease, collect rent and security deposits, create invoices, track payments, and keep tenant information organized. Review collected by and hosted on G2.com.

Sometimes the automatic invoicing and reminders can be confusing. Review collected by and hosted on G2.com.

Innago is a free service to help manage your property. The setup process was intuitive for my tenants and me as the owner. The automated emails and communication makes it easy to track rent collection every month. Review collected by and hosted on G2.com.

It can take tenants a day or two to get their banking information verified to start processing payments. I would recommend leaving plenty of time for tenants to create an account and verify their information. Review collected by and hosted on G2.com.

I really enjoy the ability to keep track of everything in one area. I love that Innago makes it easy to have everything in one place, which includes managing maintenance requests and invoicing. The system allows me to easily visualize my balances and payments, which is very helpful. I appreciate the great contract system they have online that lets me plug in my own contracts. It's extremely affordable, which I really love. Their customer service is impressive as they follow up a lot, and huge kudos to them for that. Setting up was very easy and native, making the process smooth. Review collected by and hosted on G2.com.

The system seems sluggish at times. It would be better to have access to the tenant's side of the portal, even if just as a mock, to help answer their questions. Additionally, connecting with native warranty plans is something I wish was better integrated. Setting up new tenants is a bit hard initially, though it gets better once you get used to it. Review collected by and hosted on G2.com.

I like how clear and user friendly Innago is. It makes tracking HOA payments and expenses straightforward, and the reporting tools save us a lot of time managing our 11-unit building. Review collected by and hosted on G2.com.

The biggest challenge was adapting the system for HOA use instead of traditional rental management. Some settings were not immediately intuitive for our type of setup, but we were able to work through it. The support team was friendly, quick to respond, and helped us solve the issues without much trouble. Review collected by and hosted on G2.com.

I've loved all the different services that Innago offers. Applications, lease document signing, payment collection, income tracking, and maintenance tickets all help me manage my property in one system. When comparing with other websites, they all seemed to have extra fees for some or all of these features, but I've appreciated all of these being included with Innago! Also need to shout out the customer support, who has always been responsive and helpful when I've had questions. Review collected by and hosted on G2.com.

A big reason I chose Innago was the expense management feature. I expected it would be helpful to track expenses in the same system, but I’ve been somewhat disappointed with the usability and the expense reporting options. It took longer than I anticipated to manually enter each expense, and the reporting felt fairly limited. I have seen that they now offer integration with Ledgre to help with this, but I haven't tried it yet. Review collected by and hosted on G2.com.

I like being able to manage all my tenant payments in one place with Innago. The dashboard gives me a clear view of my rents due after the first week, which is really helpful. Tenants like the convenience of making rent payments on the website, so I don't have to individually collect payments. I also appreciate the better user interface which made switching from my previous solution worthwhile. The initial setup was very easy, which was a relief. The UI is great for browser and mobile. I can integrate with my bank, the systems performs well, and the price for me and my tenants is affordable. Also, the support has been very helpful and responsive. Review collected by and hosted on G2.com.

Nothing right now, all is working as expected. Review collected by and hosted on G2.com.

What stands out to me most is how simple the platform is to use. We manage a small 6-unit HOA, and having payments, expenses, and records in one place keeps things much more organized and easier to track. Review collected by and hosted on G2.com.

The only challenge for us was the initial setup because the platform seems more tailored toward rental properties than HOA management. We needed to make a few adjustments for our use case, but the support team was excellent and guided us through the process quickly. Review collected by and hosted on G2.com.