TS
Tom S.
President
Small-Business (50 or fewer emp.)
"InMotion Hosting - Easy, Fast, Reliable"
5/5
What do you like best about InMotion Hosting?

The support for novice users like me is outstanding. Their tech support is quick and helpful. Also, I experience essentially no server down time. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Sometimes you will encounter a tech support rep that gives you advice that is not 100% correct. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

We really appreciate your feedback. It's great to hear our support team has been helpful and that you are happy with our services.

Our support staff does go thorough weeks of training before they can assist our customers, so I understand your concerns when we provide advice that may not be accurate. We are always looking to improve, so I will pass this feedback along.

SN
Samantha N.
Program manager
Small-Business (50 or fewer emp.)
"Excellent customer support"
5/5
What do you like best about InMotion Hosting?

The easy to access customer support and chat feature. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Complicated login and two factor authentication. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

We really appreciate your feedback. It's great to hear you appreciate our award winning support.

I understand the login and two factor authentication can make login more difficult. We are always looking for ways to improve and will pass this feedback along.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Excellent Customer Support"
5/5
What do you like best about InMotion Hosting?

The helpful and knowledgeable customer service. Quality technical platform. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Wish it was a little less expensive and/or had a slimmed down package Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Thanks for the positive feedback and kind words about our Customer Service team.

I do understand your concerns about the pricing and packages available. We strive to stay competitive in our offering and the pricing. Will pass this feedback on to our product team. Don't hesitate to contact us if you ever need assistance.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Inmotion provides great service and support"
5/5
What do you like best about InMotion Hosting?

Customer support and tech support is amazing. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Removed phone support from all accounts. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Thanks for the great feedback about our amazing Customer Support Team.

We offer support from Chat and by Phone, feel free to contact us by either channel.

Chat support is available 24/7 and usually offers a faster response time.

Phone support is available 9AM-9PM ET M-F; some advanced products do offer round the clock phone support as well.

Verified User in Consulting
CC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"Horrible chat support, long wait times, not great service"
0/5
What do you like best about InMotion Hosting?

The only thing is that it is a bit cheaper than CloudWays. But you get what you pay for. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Long wait times for chat - sometimes up to 20 minutes.

Unhelpful support - I've told chat I couldn't wait longer for them to look into my problem (I was waiting 20 minutes) and to open a ticket. They said yes, then I come back to my computer and they did not do this. So then I email about the issue and they email back hours later saying "There isn't an issue". Yes, there is still an issue.

Now I'm waiting for support AGAIN about the issue.

Their platform i is extremely buggy. I have to set things up multiple times, they say they work, but then they don't.

Also, sales mentioned migration was included when UPGRADING our servers with them (the only reason I didn't recommend Cloudways to my client) and that was just a lie. We have to do it ourselves, and it was extremely difficult because platform i is so buggy.

Why does it take 3-5 minutes to PULL UP MY ACCOUNT? Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Thanks for sharing your feedback. We're delighted to hear that InMotion Hosting has helped centralize your infrastructure and simplify your daily administration. Our integrated platform is designed to streamline processes, reduce costs, and facilitate efficient deployment of updates and projects. We appreciate your business and look forward to continuing to support your hosting needs.

Jaime M.
JM
Jaime M.
Small-Business (50 or fewer emp.)
"Average hosting for shared websites"
2.5/5
What do you like best about InMotion Hosting?

Great User Interface, support available, and excellent competitive option for shared hosting. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Dedicated servers are too expensive compared to DigitalOcean. Shared servers have many limitations. They emailed me asking me to disable back-up plugins because it was violating their policies. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Thank you for sharing your feedback! We're glad to hear that you appreciate our user interface and available support. We understand your concerns about the limitations of shared servers and the cost of dedicated servers.

Regarding the email about disabling backup plugins, we prioritize the security and performance of all our customers' websites. We'd love to discuss this further and ensure a better experience for you. Please reach out to our support team so we can address your concerns and assist you accordingly. Thank you for choosing InMotion Hosting!

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Not bad hosting site"
4/5
What do you like best about InMotion Hosting?

It's simple to use for my coworkers and I on any device. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Finding the actual login link is somewhat difficult. I have it bookmarked but if I have to get someone else to login, they have to type in the exact address rather than simply searching. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Thank you for your feedback and for the positive rating! We truly appreciate your insight—it helps us improve our services.

I understand that the login URL may sometimes be challenging to locate. A quick tip: you can always find it at the top of our public website for easy access - www.inmotionhosting.com.

It’s great to hear that our service provides flexible email access for your team. If you ever need assistance, our support team is available 24/7 via chat—we’re always happy to help!

We appreciate your continued support and look forward to serving you.

César R.
CR
César R.
Contador
Small-Business (50 or fewer emp.)
"A really good and affordable Wordpress shared hosting solution"
4.5/5
What do you like best about InMotion Hosting?

The technical support is really good. I used InMotion hosting for the first website I created and they implemented everything for me to get my site live. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

If your website is starting to get a good amount of traffic, the shared hosting they offer is not the best solution if you want the best performance. Review collected by and hosted on G2.com.

Response from Carrie Smaha of InMotion Hosting
Edit edit

We appreciate your review and are pleased to hear that our technical support helped you get your website live. As your website grows, we understand the importance of performance, and we have a variety of hosting solutions to meet those needs. Please feel free to reach out to our team to discuss options that may better suit your website's traffic and performance requirements.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Once a reliable host back in the day - not the case any more"
2/5
What do you like best about InMotion Hosting?

Inmotion hosting used to have affordable prices and outstanding and prompt phone, chat, email support however times have changed. Throughout my time with InMotion Hosting they've been supportive and usually always able to resolve any problems I've had. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Over these last couple of years InMotion hosting's support had been lackluster and subpar at best. They were once commended for their amazing dedication to their customers and had offered FREE site backups as well as free SSL's - however I am not fond of the support they provide now. There has been a lot more service outages as well as long chat and call wait times. Their hosting speeds are still comparable and usually are really good - however I am getting fed up with the servers being down more often than not. Review collected by and hosted on G2.com.

GP
Geoff P.
Customer Success Manager
Small-Business (50 or fewer emp.)
"Reliable Hosting with Great Features and Support"
4.5/5
What do you like best about InMotion Hosting?

I've been a customer of InMotion for 10 years and always feel comfortable with my site's performance and ability to contact their support and billing teams if needed. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

There are a lot of services in the cPanel, and it's a bit of a challenge to find the proper menu item when making configuration updates. Review collected by and hosted on G2.com.