David P.
DP
David P.
Developer
Small-Business (50 or fewer emp.)
"Reliable servers"
4/5
What do you like best about InMotion Hosting?

The support from these guys are spot on, able to resolve issue effectively. The servers are reliable and have not had many issues with the multiple domains that I handle. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Could use better tools understanding the backup features. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Thanks for the feedback, David.

I'm happy to hear the support has been effective in helping you resolve issues when they arise. We have multiple backup options, so it's not clear what tools or resources would be most helpful for you. I'm happy to pass this on to our product team to review what we have and look for ways to improve for all backup features we offer.

I appreciate the positive words, and your ongoing support.

See how InMotion Hosting improved
Christian B.
CB
Christian B.
E-Commerce Manager
Small-Business (50 or fewer emp.)
"Great customer service"
3.5/5
What do you like best about InMotion Hosting?

What I like about best about InMotion Hosting is the customer service they provide.

They normally provide solutions to my tickets in 24-48 hours. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

What I dislike about their service is that it sometimes crashes which leaves our store non-operational for several minutes. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Hi,

Thank you for taking the time to leave this feedback.

I'm glad to hear our support is able to help you resolve issues quickly. It'd disappointing to hear you have experienced downtime from crashes. That is never the experience we intend for our customers. We are always striving to improve our services and our infrastructure. I hope you notice improved stability and speed in the future.

Jana T. - Brand Ambassador

AM
Ashod M.
Consultant
Small-Business (50 or fewer emp.)
"One of the best VPS providers"
5/5
What do you like best about InMotion Hosting?

InMotion has a very good uptime and competitive pricing. Easy to change your plan and they are honest with customer. Possibility of separate cPanels for each domain. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Recently I was having trouble getting the phone support fast. Sometimes the call-back could be after 6-8 hours, but the same day. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Thank you for taking the time to share your feedback. I'm happy to hear of your positive experience with our hosting products.

I understand your frustration with slow response times. We are aware that this can happen and are looking at way to improve response/call-back times.

Verified User in Education Management
UE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Very happy with the quality of service I've received at InMotion Hosting."
4.5/5
What do you like best about InMotion Hosting?

In the 7 years that I've been a customer of InMotion Hosting, I can't think of a single time that my websites have been down. That was not the case at my previous host (and why I'm no longer there). Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Over the past couple years it seems the response time for their standard support through emails has gotten pretty long and it can take 2 or 3 days for a response now. They do have a chat option that is much quicker, but it's disappointing that it's taking so long to get a response for none emergency things. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Thank you for your positive feedback and your support over the past 7 years. As InMotion Hosting continues to grow, we are always looking for ways to improve.

I do understand your frustration with support wait times. I'm passing along this feedback to your customer support team.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Very Good Service Over the Years"
5/5
What do you like best about InMotion Hosting?

They went out of there way many times to help me resolve many different issues over the years, the other half of my business I would say, most of the time, i can be quite clueless but they fill in the tec gaps. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

There is not much really I don't likeabout IMH Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

It's great to hear that the Customer Service Team at InMotion Hosting has provided you with outstanding help. We're glad to have your support, and are always here to assist when you need it.

Thanks for the positive review.

JB
John B.
"Exceptional Support, Effortless Setup"
4.5/5
What do you like best about InMotion Hosting?

I find the setup process with InMotion Hosting incredibly easy and supported, as their team diligently helped transition my website into their ecosystem. The technical support team is exceptional, often assisting with issues beyond their immediate services, and their extensive range of programs and services is truly comprehensive. This all-in-one capability and reliable support make them a standout choice for my needs. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Sometimes when I'm trying to get help from InMotion Hosting, I have to wait for a while. However, it's not been too bad since they have a callback program so I don't have to stay on the phone— they'll call me back when it's my turn. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Hi John, Thanks for taking the time to share your experience. We're happy to hear you found the setup easy and that our support team was helpful.

We understand it can be frustrating to wait for support; wait times will vary based on call volume, and we do work to address all customer needs as quickly as possible. That said, we will continue to find ways to minimize wait times.

Thank you for trusting us with your website, we will do our best to continue to provide the exceptional support and service that you and all of our customers expect.

Verified User in Legal Services
AL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Satisfied with IMH and their services"
5/5
What do you like best about InMotion Hosting?

When I call for help, they are quick and efficient and helping with any issues and will either walk me through to resolve or resolve for me if I'm not understanding the process. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Sometimes, not real often, you have to wait a bit to get help on the phone. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Thank you for the positive review! It's great to hear our support team has been able to help your resolve issues when they arise.

We understand that wait times can sometimes be longer than expected during busy periods. Please know that we are continuously working to improve our processes to minimize wait times while maintaining the high-quality support our valued customers deserve.

Verified User in Design
AD
Verified User in Design
Small-Business (50 or fewer emp.)
"Always great service and support."
5/5
What do you like best about InMotion Hosting?

Their support team is top notch. Always available and quick to get any issues I have fixed. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Honestly, I've used many hosts over the years, but once I started using InMotion, I've never used another for any of my projects, and I recommend it to my clients. I have no issues with them. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

It's great to hear that our VPS and shared hosting services, as well as unmanaged VPSs, are meeting all your hosting needs. We appreciate your feedback and look forward to continuing to support your projects. Don't hesitate to reach out if you ever need assistance.

Deb S.
DS
Deb S.
CEO
Small-Business (50 or fewer emp.)
"Great technical assistance"
5/5
What do you like best about InMotion Hosting?

The tech support helped me with my private outlook client in setting it up on my new iPhone 16 pro max . He was very patient ! Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Nothing every thing was Great can’t complain Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Thank you for this review! It's great to hear that the Customer Service and Technical Support Teams at InMotion Hosting have provided you with outstanding help. We are glad to have you as a customer and value your feedback.

Verified User in Higher Education
UH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"Never ending, Never failing, Always there, Always gets things done"
5/5
What do you like best about InMotion Hosting?

They always solve the problem quickly, neatly, and regardless of how I fumble my explanation of what's happening. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

They're too far away for me to visit and bring donuts and coffee Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

We're glad to hear that our support team has been able provided quick and effective solutions for all your issues. We'll be here if you need us again.

We appreciate your ongoing support, and also wish that you were close enough to visit - coffee and donuts would be a great treat.