Jeff B.
JB
Jeff B.
Owner
Small-Business (50 or fewer emp.)
"InMotion has been excellent to deal with"
5/5
What do you like best about InMotion Hosting?

I have been very happy with their customer support. As someone with very little html and site management I'm very glad that it's easy to get in touch with them via phone or chat, and they seem genuinely interested in helping me to solve my issues. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Some of the site navigation is confusing Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Hi Jeff, Thanks for taking the time to leave this review and thanks for the 5 stars!

I'm happy to hear you appreciate our amazing support and I'm glad they have been able to successfully assist you. I understand the site navigation could be improved, and we are taking steps to do just that. We hope you like what we come up with.

I really appreciate your ongoing support of InMotion Hosting.

Kelly G.
KG
Kelly G.
Project Manager
Small-Business (50 or fewer emp.)
"Best customer support in the business!"
5/5
What do you like best about InMotion Hosting?

I've been using InMotion Hosting for a while now, and I have to say—their customer support is absolutely top-notch! Their 24/7 live chat team has saved me countless times, always responding quickly and with genuine friendliness. No matter the time of day (or night), their agents are patient, knowledgeable, and go above and beyond to resolve any issues.

It's rare to find a hosting company where you actually enjoy reaching out to support, but InMotion makes it effortless. Whether it's a technical hiccup, a setup question, or just needing guidance, they’re always there with a helpful attitude. If you want reliable hosting with exceptional customer service, InMotion Hosting is the way to go! Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Honestly, I have yet to run into an issue with InMotion. They have always gone above and beyond for me and those that I have referred to them. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
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Thank you for your glowing review!

We're thrilled to hear that you've had such a positive experience with our customer support team. Providing excellent service is our top priority, and we're delighted to have been able to assist you effectively. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your loyalty and look forward to continuing to support you with all your hosting needs.

Ehab A.
EA
Ehab A.
IT Manager
Mid-Market (51-1000 emp.)
"Thanks for InmotionHosting for their service and support."
4.5/5
What do you like best about InMotion Hosting?

Professional support, Security, and stable service Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Sometimes the support queue is long (on line chat), i have to wait for long time Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Hi Ehab,

We appreciate the feedback! We're happy to hear you find our support professional and the service stable - that's what we aim to provide.

Sorry to hear you wait in the support queue longer than you would like sometimes. We are always looking for ways to better respond to our customers and hopefully we can make some changes to ensure that becomes a rare occurrence.

Donna A.
DA
Donna A.
Business Start-up Expert for Solo Business Owners
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Exceptional hosting services"
5/5
What do you like best about InMotion Hosting?

I have used InMotion Hosting for years for all of our clients. The service is great. But the most impressive is their customer support. They are incredibly helpful. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

I can't say I dislike anything about their services which is why I have been using them for years. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Thank you for your kind words! We strive to provide top-notch customer support and reliable services, and we're glad to hear that it has made a positive impact on your business and clients.

LJ
Lee J.
IT Manager/Purchasing Manager
Mid-Market (51-1000 emp.)
"IN Motion"
5/5
What do you like best about InMotion Hosting?

Very easy to get in touch with and resolve any problems.

Implementation was straight forward easy and fast.

Have had little to no issues. when a Problem with the site occurred they had it resolved in a few min.

Features are very robust and easy to find and use.

integration was seamless with our word press website. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

there is really nothing i dislike at this point Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Thanks so much for the 5-Stars and your kind words. It's great to hear from our happy customers that we are providing real value.

We really appreciate your support. Please don't hesitate to reach out if you ever need assistance - we're always here to help.

SW
Scott W.
CTO
Small-Business (50 or fewer emp.)
"A company that excels in customer service"
5/5
What do you like best about InMotion Hosting?

When I call for support, I get knowledgeable patient people. When I call either my issue is complex or very simple I feel foolish.

The cost is reasonable and its rare I have to wait f more than a few minutes for tech support.

Their AMP, main client dash, is easy to use.

I am in the backend daily.

The server is updated often. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

There is not much to dislike. Hard pressed to complain. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Hi,

Thanks for sharing your feedback. I'm happy to hear support has been able to resolve your issues in a timely manner.

Don't hesitate to reach out anytime you need assistance, or have input on how we can better support you or to grow our partnership.

Jana T. - Brand Ambassador

Eileen R.
ER
Eileen R.
Founder, Principal
Small-Business (50 or fewer emp.)
"Easy set up. Fantastic technical support team. Great customer service"
5/5
What do you like best about InMotion Hosting?

Sales, Tech Support &Customer Services are all great! Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Not a thing. All aspects of InMotion products and serves have been 5 Star Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Thank you for the positive feedback!

We're glad to hear that you found our support teams, and our products to be 5-star quality across the board.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"They respond to issues when requested"
4/5
What do you like best about InMotion Hosting?

The support staff help resolve issues relatively quickly. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Like any hosting company once they have you as a client they have a tendency to continually raise the price of services. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Thanks for taking the time to leave this review. We're happy to hear that you have found our support staff helpful in resolving your issues.

At InMotion Hosting we strive to provide reliable performance and exceptional support at a fair value. While pricing adjustments do occur as we continue to improve our infrastructure and services, we always aim to ensure our customers receive the best possible performance and features for their investment. We appreciate your business and the opportunity to continue earning your trust.

Verified User in Oil & Energy
AO
Verified User in Oil & Energy
Small-Business (50 or fewer emp.)
"Great Phone Support, But Email Deliverability Issues"
3.5/5
What do you like best about InMotion Hosting?

you can get someone on the phone if there's an issue Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

emails sometimes bounce. Their IP gets flagged as spam. too many people using, Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Hi,

Thanks for taking the time to share your feedback. It's great to hear you find our support responsive when you have an issue.

I understand how email deliverability is a concern. Will pass this along to the product team for investigation.

Verified User in Higher Education
AH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"Inmotion Hosting is a great platform with informed help"
5/5
What do you like best about InMotion Hosting?

Their customer service is easy to get ahold of, and the people know what they are talking about. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

I think more could be done to stop the spoofing of email addresses. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting
Edit edit

Thanks for taking the time to share your experience.

It's great to hear you find our customer service team knowledgeable and they are able to help you out when issues occur. We are always striving to provide the best services and it's disappointing that you continue to experience email spoofing issue. We will continue to investigate and work to improve in that area.