I absolutely love the back-end customer service of InMotion Hosting. It's the best I've ever seen, and it sets them apart from all major competitors. Whenever I have a problem with my WordPress websites or email issues, they're always there to help. Even though there's sometimes a little wait time for service, the support is so outstanding that I hardly see it as a problem. Additionally, I'm not a programmer, but InMotion Hosting consistently supports me as I build my own websites, helping me navigate through things beyond my expertise. They also own Web Hosting Hub. Review collected by and hosted on G2.com.

All is great with Inmotion Hosting. Review collected by and hosted on G2.com.

Servers are very fast and well maintained. The 24-hour available support has been invaluable to us. As we host more than 300 websites on our dedicated servers, something is bound to go wrong. The technical support is always quick, professional and knowledgeable - helping us quickly resolve any issues that arise.

With hosting this many websites, we are using the product, both through the WHM interface and the Cpanel interfaces on a daily basis. The tools available make it very easy for us to add new accounts and websites, integrate in new features and implement website updates. Review collected by and hosted on G2.com.

We've been an InMotion hosting customer for over 10 years. In that time there have been some minor glitches with updates and server hardware, but overall we are very happy with the product and the technical support.

We would like to see it easier to migrate accounts and websites from one server to a new or different server. Review collected by and hosted on G2.com.

I've reached out to InMotion tech support on many occasions over the years, and their experienced staff have always been helpful, professional, and friendly. Each time, my dilemma was met with patience and understanding, and the "problem" was solved in short order.

What I most value is knowing that IM staff have the knowledge base and experience to answer any questions I might have. Review collected by and hosted on G2.com.

To be honest, I'm not aware of any "downsides". Review collected by and hosted on G2.com.

The technical support was very helpful the few times I required help to address an issue on my VPS. Review collected by and hosted on G2.com.

The customer support would just have you go in circles over an issue. The pricing would change without proper notifications and plan changes all the time. The customer portal was also a mess to navigate. Review collected by and hosted on G2.com.

I really appreciate InMotion Hosting's easy setup process and the responsive service from their support team. Their interface panel, though old-school, is self-descriptive and easy to use. The speed and storage they offer are quite good, and I believe they provide excellent value for money, especially with their multi-year packages. The ability to create infinite emails through cPanel and their reliable service has been extremely beneficial to my website management. Their prompt support response is invaluable, particularly for someone like me who prefers a hands-on, straightforward approach to building websites. Review collected by and hosted on G2.com.

{"I am frustrated by the significant price increase after the initial subscription period. This makes it challenging to continue using the service as a small business owner.","I dislike the customer retention strategy of offering a cheaper initial price to attract new clients, only to substantially raise the cost for existing customers later.","The jarring price changes for renewing subscriptions feel unfair, making it significantly more expensive for continuing subscribers than for new ones.","Even though InMotion offers competitive offerings, the price increase over time makes it difficult to justify staying with them compared with potentially cheaper alternatives."} Review collected by and hosted on G2.com.

What I like most about InMotion is the variety of services. From self to fully managed WordPress, VPS hosting, and dedicated servers. They have such a variety that it's a good fit for just about anyone needing these services. Their prices are some of the lowest in the community. Customer service is top-notch, available 24/7 through email, phone, or online chat. Review collected by and hosted on G2.com.

The only thing I don't like is how their specials change so rapidly. It's like every 3-4 days, a new special comes out and only lasts a few days. If you don't act quickly, you may miss out on a great opportunity! Review collected by and hosted on G2.com.

Whenever I have a question or run into an issue, their support team responds quickly and always goes the extra mile to help. The hosting is also very reliable, and the website speed is excellent, which makes managing my projects much easier. Review collected by and hosted on G2.com.

There’s not much to dislike, but the initial setup process could be a bit more beginner-friendly.

For someone new to hosting, a more guided onboarding experience would be helpful. That said, the support team is always available to assist, which makes up for it. Review collected by and hosted on G2.com.

From the perspective of pure functionality, InMotion is the best hosting service I have dealt with in 25 years of web work. Outages are almost non-existent, the tools provided for managing web hosts are comprehensive, and their "Optimized Hosting for WordPress" packages are nearly flawless. Somehow, all of this comes at a very reasonable price.

That said, what truly sold me on InMotion was their hosting tech support. Coming from a server administration background, I have high expectations for the competence of the hosting providers I use. No matter the situation I’ve contacted them about over the past 7 years, they have been there to work with me through basic websites to complicated web application integrations.

I personally understand the difficulties of running a help desk at a large business. InMotion has a clear support philosophy they instill in their team: help people succeed. I find myself bouncing ideas off them before implementing tricky projects because they know their systems inside and out and collaborate with me. No complaints, no pointing me to a FAQ or white paper.

InMotion Hosting supports me in supporting my clients and growing my business. Review collected by and hosted on G2.com.

Some out of date documentation lurks around inside the extensive knowledgebase. Review collected by and hosted on G2.com.

I've spent years on various hosting services. I moved to InMotion about 5 years ago and haven't looked back. The uptime is excellent. Customer service is always available, responsive, and helpful.

cPanel makes things easy to use and navigate. Unlimited domains and email addresses and with my Virtual VPN I'm not getting dinged for other users bad email behavior.

Price is reasonable for all the services I receive. Review collected by and hosted on G2.com.

Their SSL process is confusing and convoluted. Especially if you're using a third party service. Review collected by and hosted on G2.com.

excellent customer service and technical help when i need it Review collected by and hosted on G2.com.

spam filter can be better. Dealing with Spam emails waste time and potentially dangerous. Need better email spam filter and removal method Review collected by and hosted on G2.com.