# Top 10 InMoment Experience Improvement (XI) Platform Alternatives & Competitors **Average Rating:** 4.7/5 **Total Number of Reviews:** 319 Explore the best alternatives to InMoment Experience Improvement (XI) Platform for users who need new software features or want to try different solutions. Experience Management Software is a widely used technology, and many people are seeking sophisticated, time saving software solutions with multiple branding support, ai text generation, and ai text summarization. Other important factors to consider when researching alternatives to InMoment Experience Improvement (XI) Platform include integration and user interface. The best overall InMoment Experience Improvement (XI) Platform alternative is Qualtrics Customer Experience. Other similar apps like InMoment Experience Improvement (XI) Platform are Medallia Customer Experience, Qualtrics Market Research, Birdeye, and Forsta. InMoment Experience Improvement (XI) Platform alternatives can be found in [Experience Management Software](https://www.g2.com/categories/experience-management) but may also be in [Survey Software](https://www.g2.com/categories/survey) or [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management). ## Best Paid & Free Alternatives to InMoment Experience Improvement (XI) Platform - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) ## Top 10 Alternatives to InMoment Experience Improvement (XI) Platform Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how InMoment Experience Improvement (XI) Platform stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Marketing and Advertising, and Consumer Services, and find the best product for your business. ### 1. [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) By Qualtrics **Average Rating:** 4.3/5 **Total Reviews:** 751 With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform. Reviewers say compared to InMoment Experience Improvement (XI) Platform, Qualtrics Customer Experience is: - Slower to reach roi - More expensive Categories in common with InMoment Experience Improvement (XI) Platform: [Experience Management](https://www.g2.com/categories/experience-management), [Feedback Analytics](https://www.g2.com/categories/feedback-analytics) **Compare:** [InMoment Experience Improvement (XI) Platform vs Qualtrics Customer Experience](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-customer-experience) **Compare Qualtrics Customer Experience with other alternatives:** - [Qualtrics Customer Experience vs Medallia Customer Experience](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs Qualtrics Market Research](https://www.g2.com/compare/qualtrics-customer-experience-vs-qualtrics-market-research) - [Qualtrics Customer Experience vs Birdeye](https://www.g2.com/compare/birdeye-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs Forsta](https://www.g2.com/compare/forsta-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs AskNicely](https://www.g2.com/compare/asknicely-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs SurveyMonkey](https://www.g2.com/compare/qualtrics-customer-experience-vs-surveymonkey) - [Qualtrics Customer Experience vs SurveySparrow](https://www.g2.com/compare/qualtrics-customer-experience-vs-surveysparrow) - [Qualtrics Customer Experience vs Reputation](https://www.g2.com/compare/qualtrics-customer-experience-vs-reputation) - [Qualtrics Customer Experience vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-qualtrics-customer-experience) ### 2. [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) By Medallia **Average Rating:** 4.5/5 **Total Reviews:** 210 Medallia's feedback management products are built on technology that's designed to capture users' attention, make solutions clear and motivate employees to act. Reviewers say compared to InMoment Experience Improvement (XI) Platform, Medallia Customer Experience is: - Slower to reach roi - More expensive Categories in common with InMoment Experience Improvement (XI) Platform: [Experience Management](https://www.g2.com/categories/experience-management), [Feedback Analytics](https://www.g2.com/categories/feedback-analytics) **Compare:** [InMoment Experience Improvement (XI) Platform vs Medallia Customer Experience](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-medallia-customer-experience) **Compare Medallia Customer Experience with other alternatives:** - [Medallia Customer Experience vs Qualtrics Customer Experience](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-customer-experience) - [Medallia Customer Experience vs Qualtrics Market Research](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-market-research) - [Medallia Customer Experience vs Birdeye](https://www.g2.com/compare/birdeye-vs-medallia-customer-experience) - [Medallia Customer Experience vs Forsta](https://www.g2.com/compare/forsta-vs-medallia-customer-experience) - [Medallia Customer Experience vs AskNicely](https://www.g2.com/compare/asknicely-vs-medallia-customer-experience) - [Medallia Customer Experience vs SurveyMonkey](https://www.g2.com/compare/medallia-customer-experience-vs-surveymonkey) - [Medallia Customer Experience vs SurveySparrow](https://www.g2.com/compare/medallia-customer-experience-vs-surveysparrow) - [Medallia Customer Experience vs Reputation](https://www.g2.com/compare/medallia-customer-experience-vs-reputation) - [Medallia Customer Experience vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-medallia-customer-experience) ### 3. [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) By Qualtrics **Average Rating:** 4.4/5 **Total Reviews:** 3,018 Get the data you need to make the most important decisions. From product, pricing, market segmentation, or brand tracking, Qualtrics CoreXM is the gold standard in experience management. Qualtrics combines powerful features like 100+ question types and robust logic with ease of use to make research easier than ever. Reviewers say compared to InMoment Experience Improvement (XI) Platform, Qualtrics Market Research is: - Slower to reach roi - More expensive Categories in common with InMoment Experience Improvement (XI) Platform: [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [InMoment Experience Improvement (XI) Platform vs Qualtrics Market Research](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-market-research) **Compare Qualtrics Market Research with other alternatives:** - [Qualtrics Market Research vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-qualtrics-market-research) - [Qualtrics Market Research vs Medallia Customer Experience](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-market-research) - [Qualtrics Market Research vs Birdeye](https://www.g2.com/compare/birdeye-vs-qualtrics-market-research) - [Qualtrics Market Research vs Forsta](https://www.g2.com/compare/forsta-vs-qualtrics-market-research) - [Qualtrics Market Research vs AskNicely](https://www.g2.com/compare/asknicely-vs-qualtrics-market-research) - [Qualtrics Market Research vs SurveyMonkey](https://www.g2.com/compare/qualtrics-market-research-vs-surveymonkey) - [Qualtrics Market Research vs SurveySparrow](https://www.g2.com/compare/qualtrics-market-research-vs-surveysparrow) - [Qualtrics Market Research vs Reputation](https://www.g2.com/compare/qualtrics-market-research-vs-reputation) - [Qualtrics Market Research vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-qualtrics-market-research) ### 4. [Birdeye](https://www.g2.com/products/birdeye/reviews) By Birdeye **Average Rating:** 4.7/5 **Total Reviews:** 4,164 Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes. Reviewers say compared to InMoment Experience Improvement (XI) Platform, Birdeye is: - More expensive - Better at support - Better at meeting requirements Categories in common with InMoment Experience Improvement (XI) Platform: [Experience Management](https://www.g2.com/categories/experience-management), [Feedback Analytics](https://www.g2.com/categories/feedback-analytics) **Compare:** [InMoment Experience Improvement (XI) Platform vs Birdeye](https://www.g2.com/compare/birdeye-vs-inmoment-experience-improvement-xi-platform) **Compare Birdeye with other alternatives:** - [Birdeye vs Qualtrics Customer Experience](https://www.g2.com/compare/birdeye-vs-qualtrics-customer-experience) - [Birdeye vs Medallia Customer Experience](https://www.g2.com/compare/birdeye-vs-medallia-customer-experience) - [Birdeye vs Qualtrics Market Research](https://www.g2.com/compare/birdeye-vs-qualtrics-market-research) - [Birdeye vs Forsta](https://www.g2.com/compare/birdeye-vs-forsta) - [Birdeye vs AskNicely](https://www.g2.com/compare/asknicely-vs-birdeye) - [Birdeye vs SurveyMonkey](https://www.g2.com/compare/birdeye-vs-surveymonkey) - [Birdeye vs SurveySparrow](https://www.g2.com/compare/birdeye-vs-surveysparrow) - [Birdeye vs Reputation](https://www.g2.com/compare/birdeye-vs-reputation) - [Birdeye vs Gainsight Customer Success](https://www.g2.com/compare/birdeye-vs-gainsight-customer-success) ### 5. [Forsta](https://www.g2.com/products/forsta/reviews) By Forsta **Average Rating:** 4.2/5 **Total Reviews:** 335 Forsta is the new frontier of Customer Experience and Market Research Technology. Formed in 2021 via the merger of industry leaders Confirmit, FocusVision and Dapresy, our global company powers the richest and most comprehensive set of research and insights solutions, spanning CX, enterprise feedback management, VoC (Voice of the Customer), VoE (Voice of the Employee), Qual, Quant, Data Visualization and more. Reviewers say compared to InMoment Experience Improvement (XI) Platform, Forsta is: - Slower to reach roi - More expensive Categories in common with InMoment Experience Improvement (XI) Platform: [Experience Management](https://www.g2.com/categories/experience-management), [Text Analysis](https://www.g2.com/categories/text-analysis), [Feedback Analytics](https://www.g2.com/categories/feedback-analytics) **Compare:** [InMoment Experience Improvement (XI) Platform vs Forsta](https://www.g2.com/compare/forsta-vs-inmoment-experience-improvement-xi-platform) **Compare Forsta with other alternatives:** - [Forsta vs Qualtrics Customer Experience](https://www.g2.com/compare/forsta-vs-qualtrics-customer-experience) - [Forsta vs Medallia Customer Experience](https://www.g2.com/compare/forsta-vs-medallia-customer-experience) - [Forsta vs Qualtrics Market Research](https://www.g2.com/compare/forsta-vs-qualtrics-market-research) - [Forsta vs Birdeye](https://www.g2.com/compare/birdeye-vs-forsta) - [Forsta vs AskNicely](https://www.g2.com/compare/asknicely-vs-forsta) - [Forsta vs SurveyMonkey](https://www.g2.com/compare/forsta-vs-surveymonkey) - [Forsta vs SurveySparrow](https://www.g2.com/compare/forsta-vs-surveysparrow) - [Forsta vs Reputation](https://www.g2.com/compare/forsta-vs-reputation) - [Forsta vs Gainsight Customer Success](https://www.g2.com/compare/forsta-vs-gainsight-customer-success) ### 6. [AskNicely](https://www.g2.com/products/asknicely/reviews) By AskNicely **Average Rating:** 4.7/5 **Total Reviews:** 1,050 The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework. Reviewers say compared to InMoment Experience Improvement (XI) Platform, AskNicely is: - More expensive - Better at support - Easier to set up Categories in common with InMoment Experience Improvement (XI) Platform: [Experience Management](https://www.g2.com/categories/experience-management), [Feedback Analytics](https://www.g2.com/categories/feedback-analytics) **Compare:** [InMoment Experience Improvement (XI) Platform vs AskNicely](https://www.g2.com/compare/asknicely-vs-inmoment-experience-improvement-xi-platform) **Compare AskNicely with other alternatives:** - [AskNicely vs Qualtrics Customer Experience](https://www.g2.com/compare/asknicely-vs-qualtrics-customer-experience) - [AskNicely vs Medallia Customer Experience](https://www.g2.com/compare/asknicely-vs-medallia-customer-experience) - [AskNicely vs Qualtrics Market Research](https://www.g2.com/compare/asknicely-vs-qualtrics-market-research) - [AskNicely vs Birdeye](https://www.g2.com/compare/asknicely-vs-birdeye) - [AskNicely vs Forsta](https://www.g2.com/compare/asknicely-vs-forsta) - [AskNicely vs SurveyMonkey](https://www.g2.com/compare/asknicely-vs-surveymonkey) - [AskNicely vs SurveySparrow](https://www.g2.com/compare/asknicely-vs-surveysparrow) - [AskNicely vs Reputation](https://www.g2.com/compare/asknicely-vs-reputation) - [AskNicely vs Gainsight Customer Success](https://www.g2.com/compare/asknicely-vs-gainsight-customer-success) ### 7. [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) By SurveyMonkey **Average Rating:** 4.4/5 **Total Reviews:** 23,750 SurveyMonkey is a leading survey and feedback management solution, trusted by millions of users across more than 300,000 organizations around the world. SurveyMonkey and its AI-powered tools empower organizations of all sizes to deliver world-class experiences for their employees, customers, and stakeholders. Reviewers say compared to InMoment Experience Improvement (XI) Platform, SurveyMonkey is: - More expensive - Easier to set up Categories in common with InMoment Experience Improvement (XI) Platform: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics) **Compare:** [InMoment Experience Improvement (XI) Platform vs SurveyMonkey](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-surveymonkey) **Compare SurveyMonkey with other alternatives:** - [SurveyMonkey vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-surveymonkey) - [SurveyMonkey vs Medallia Customer Experience](https://www.g2.com/compare/medallia-customer-experience-vs-surveymonkey) - [SurveyMonkey vs Qualtrics Market Research](https://www.g2.com/compare/qualtrics-market-research-vs-surveymonkey) - [SurveyMonkey vs Birdeye](https://www.g2.com/compare/birdeye-vs-surveymonkey) - [SurveyMonkey vs Forsta](https://www.g2.com/compare/forsta-vs-surveymonkey) - [SurveyMonkey vs AskNicely](https://www.g2.com/compare/asknicely-vs-surveymonkey) - [SurveyMonkey vs SurveySparrow](https://www.g2.com/compare/surveymonkey-vs-surveysparrow) - [SurveyMonkey vs Reputation](https://www.g2.com/compare/reputation-vs-surveymonkey) - [SurveyMonkey vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-surveymonkey) ### 8. [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) By SurveySparrow Inc. **Average Rating:** 4.4/5 **Total Reviews:** 2,066 SurveySparrow is designed to enable users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. Reviewers say compared to InMoment Experience Improvement (XI) Platform, SurveySparrow is: - Slower to reach roi - More expensive - Easier to set up Categories in common with InMoment Experience Improvement (XI) Platform: [Experience Management](https://www.g2.com/categories/experience-management), [Feedback Analytics](https://www.g2.com/categories/feedback-analytics) **Compare:** [InMoment Experience Improvement (XI) Platform vs SurveySparrow](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-surveysparrow) **Compare SurveySparrow with other alternatives:** - [SurveySparrow vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-surveysparrow) - [SurveySparrow vs Medallia Customer Experience](https://www.g2.com/compare/medallia-customer-experience-vs-surveysparrow) - [SurveySparrow vs Qualtrics Market Research](https://www.g2.com/compare/qualtrics-market-research-vs-surveysparrow) - [SurveySparrow vs Birdeye](https://www.g2.com/compare/birdeye-vs-surveysparrow) - [SurveySparrow vs Forsta](https://www.g2.com/compare/forsta-vs-surveysparrow) - [SurveySparrow vs AskNicely](https://www.g2.com/compare/asknicely-vs-surveysparrow) - [SurveySparrow vs SurveyMonkey](https://www.g2.com/compare/surveymonkey-vs-surveysparrow) - [SurveySparrow vs Reputation](https://www.g2.com/compare/reputation-vs-surveysparrow) - [SurveySparrow vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-surveysparrow) ### 9. [Reputation](https://www.g2.com/products/reputation/reviews) By Reputation **Average Rating:** 4.5/5 **Total Reviews:** 2,469 Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created. Reviewers say compared to InMoment Experience Improvement (XI) Platform, Reputation is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with InMoment Experience Improvement (XI) Platform: [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [InMoment Experience Improvement (XI) Platform vs Reputation](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-reputation) **Compare Reputation with other alternatives:** - [Reputation vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-reputation) - [Reputation vs Medallia Customer Experience](https://www.g2.com/compare/medallia-customer-experience-vs-reputation) - [Reputation vs Qualtrics Market Research](https://www.g2.com/compare/qualtrics-market-research-vs-reputation) - [Reputation vs Birdeye](https://www.g2.com/compare/birdeye-vs-reputation) - [Reputation vs Forsta](https://www.g2.com/compare/forsta-vs-reputation) - [Reputation vs AskNicely](https://www.g2.com/compare/asknicely-vs-reputation) - [Reputation vs SurveyMonkey](https://www.g2.com/compare/reputation-vs-surveymonkey) - [Reputation vs SurveySparrow](https://www.g2.com/compare/reputation-vs-surveysparrow) - [Reputation vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-reputation) ### 10. [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) By Gainsight Inc. **Average Rating:** 4.5/5 **Total Reviews:** 1,750 Gainsight CS is a complete Customer Success Platform. Reviewers say compared to InMoment Experience Improvement (XI) Platform, Gainsight Customer Success is: - Slower to reach roi - More expensive Categories in common with InMoment Experience Improvement (XI) Platform: [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [InMoment Experience Improvement (XI) Platform vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-inmoment-experience-improvement-xi-platform) **Compare Gainsight Customer Success with other alternatives:** - [Gainsight Customer Success vs Qualtrics Customer Experience](https://www.g2.com/compare/gainsight-customer-success-vs-qualtrics-customer-experience) - [Gainsight Customer Success vs Medallia Customer Experience](https://www.g2.com/compare/gainsight-customer-success-vs-medallia-customer-experience) - [Gainsight Customer Success vs Qualtrics Market Research](https://www.g2.com/compare/gainsight-customer-success-vs-qualtrics-market-research) - [Gainsight Customer Success vs Birdeye](https://www.g2.com/compare/birdeye-vs-gainsight-customer-success) - [Gainsight Customer Success vs Forsta](https://www.g2.com/compare/forsta-vs-gainsight-customer-success) - [Gainsight Customer Success vs AskNicely](https://www.g2.com/compare/asknicely-vs-gainsight-customer-success) - [Gainsight Customer Success vs SurveyMonkey](https://www.g2.com/compare/gainsight-customer-success-vs-surveymonkey) - [Gainsight Customer Success vs SurveySparrow](https://www.g2.com/compare/gainsight-customer-success-vs-surveysparrow) - [Gainsight Customer Success vs Reputation](https://www.g2.com/compare/gainsight-customer-success-vs-reputation) ## Explore Articles - [Top AI chatbot tools for lead generation](https://www.g2.com/discussions/what-are-the-top-ai-chatbot-tools-for-lead-generation) - [What is the best video platform for remote business collaboration?](https://www.g2.com/discussions/what-is-the-best-video-platform-for-remote-business-collaboration) - [What's the best digital signage provider](https://www.g2.com/discussions/what-are-the-best-digital-signage-providers) - [What do chief risk officers and risk managers actually need from an ERM platform that enterprise buyers and IT teams tend to deprioritize?](https://www.g2.com/discussions/what-do-chief-risk-officers-and-risk-managers-actually-need-from-an-erm-platform-that-enterprise-buyers-and-it-teams-tend-to-deprioritize) - [Best bug tracking software with detailed analytics](https://www.g2.com/discussions/best-bug-tracking-software-with-detailed-analytics) - [Best cloud-based CRM for service industry](https://www.g2.com/discussions/crm-best-cloud-based-crm-for-service-industry) ## Spotlight Categories - [Affiliate Marketing Software](https://www.g2.com/categories/affiliate-marketing) - [Talent Assessment Software](https://www.g2.com/categories/talent-assessment-software) - [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)