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InMoment

InMoment Alternatives & Competitors

(17)4.2 out of 5

Looking for alternatives to InMoment? Tons of people want Experience Management Software to help with device responsiveness, security, and system monitoring. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Experience Management Software that reviewers voted best overall compared to InMoment. Based on reviewer data you can see how InMoment stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Medallia, Qualtrics Customer Experience, AskNicely, and Birdeye are the most popular alternatives and competitors to InMoment.

Top Alternatives to InMoment

  • Medallia
  • Qualtrics Customer Experience
  • AskNicely
  • Birdeye
  • Gainsight

Top 20 Alternatives & Competitors to InMoment

    #1
    #1
  1. Medallia

    (85)4.5 out of 5

    Medallia's feedback management products are built on technology that's designed to capture users' attention, make solutions clear and motivate employees to act.

    Categories in common with InMoment:
  2. Medallia's feedback management products are built on technology that's designed to capture users' attention, make solutions clear and motivate employees to act.

    Categories in common with InMoment:

    AG
    automated systems and integrated with our Salesforce platform

    Reviewers say compared to InMoment, Medallia is:

    Better at meeting requirements
    More expensive
    Better at support
    #2
    #2
  3. Qualtrics Customer Experience

    (288)4.2 out of 5
    Optimized for quick response

    With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.

    Categories in common with InMoment:
  4. With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.

    Categories in common with InMoment:

    AF
    How easy is to create and launch a survey, and the dashboards. I find very helpful the follow up process, we can talk to customers, have a more detailed feedback for their pain point and act on it....Read more

    Reviewers say compared to InMoment, Qualtrics Customer Experience is:

    Better at meeting requirements
    Better at support
    More expensive
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. AskNicely

    (786)4.7 out of 5
    Optimized for quick response

    The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.

    Categories in common with InMoment:
  6. The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.

    Categories in common with InMoment:

    SL
    AskNicely has helped elevate our level of guest feedback in a way that we never thought it could. The ease of use is awesome and the ability to instantly connect with guests and improve their...Read more

    Reviewers say compared to InMoment, AskNicely is:

    Better at support
    More usable
    Better at meeting requirements
    #4
    #4
  7. Birdeye

    (975)4.8 out of 5
    Optimized for quick response

    Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with InMoment:
  8. Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with InMoment:

    BE
    I appreciate the friendly functions and the capabilities that they offer. The customer support is top notch as well. Its user friendly for new people who are interested in getting started. I like...Read more

    Reviewers say compared to InMoment, Birdeye is:

    Better at support
    Easier to admin
    Better at meeting requirements
    #5
    #5
  9. Gainsight

    (741)4.4 out of 5
    Optimized for quick response

    A complete customer success platform

    Categories in common with InMoment:
  10. A complete customer success platform

    Categories in common with InMoment:

    ZA
    Gainsight is a great tool in tracking a customer lifecycle, health, advocacy, etc. It's easy to use and a great resource for your CSM team. Timeline is powerful and keeps getting better. Health...Read more

    Reviewers say compared to InMoment, Gainsight is:

    Better at support
    Better at meeting requirements
    More expensive
    #6
    #6
  11. Reputation.com

    (483)4.4 out of 5
    Optimized for quick response

    Manage business reviews with enterprise reputation management software

    Categories in common with InMoment:
  12. Manage business reviews with enterprise reputation management software

    Categories in common with InMoment:

    Henry T.
    HT
    I'm now someone who posts on our chanels of social media. We intend to allow twelve departmentsto get into your social pages. Without your website 's endorsement, we couldn't do this. That is my #1...Read more

    Reviewers say compared to InMoment, Reputation.com is:

    Better at meeting requirements
    Easier to admin
    More usable
    #7
    #7
  13. Totango

    (340)4.3 out of 5
    Optimized for quick response

    Customer success platform used by enterprises to proactively drive adoption, retention, expansion, and improved reputation with their customers.

    Categories in common with InMoment:
  14. Customer success platform used by enterprises to proactively drive adoption, retention, expansion, and improved reputation with their customers.

    Categories in common with InMoment:

    UC
    I can create dashboards that help me visualize my portfolio at a glance. It makes it clear where my customers are at and quickly find the ones I need to engage. The success plans help me understand...Read more

    Reviewers say compared to InMoment, Totango is:

    Better at meeting requirements
    #8
    #8
  15. Wootric Customer Experience

    (248)4.8 out of 5
    Optimized for quick response

    Boost customer happiness with proven CX metrics: Net Promoter Score® (NPS), CSAT, and Customer Effort Score (CES) surveys. Get user feedback online, in-app, via mobile, email & SMS.

    Categories in common with InMoment:
  16. Boost customer happiness with proven CX metrics: Net Promoter Score® (NPS), CSAT, and Customer Effort Score (CES) surveys. Get user feedback online, in-app, via mobile, email & SMS.

    Categories in common with InMoment:

    Dennis S.
    DS
    Wootric helps you get meaningful responses from very busy people. The onboarding experience provided guidance that kept us from over complicating things. With keeping thing simple and to the point...Read more

    Reviewers say compared to InMoment, Wootric Customer Experience is:

    More usable
    Easier to admin
    Better at support
    #9
    #9
  17. Confirmit

    (129)4.3 out of 5
    Optimized for quick response

    Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Voice of the Employee, and Market Research programs. Confirmit Horizons software platform helps businesses gather feedback from customers and employees, analyze the results, and take action to improve processes.

    Categories in common with InMoment:
  18. Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Voice of the Employee, and Market Research programs. Confirmit Horizons software platform helps businesses gather feedback from customers and employees, analyze the results, and take action to improve processes.

    Categories in common with InMoment:

    Alonso E.
    AE
    It is a robust software that can pretty much do anything as far as survey programming.

    Reviewers say compared to InMoment, Confirmit is:

    More expensive
    Better at meeting requirements
    #10
    #10
  19. FocusVision Decipher

    (127)4.3 out of 5
    Optimized for quick response

    FocusVision Decipher is the most comprehensive, yet easy to use, professional survey and reporting solution. Run a just-in-time quick poll, undertake a large-scale multi-country, multi-language study or anything in-between to get close enough to your customers to understand their thoughts and feelings and ensure their voice comes through in your data insights without being limited to prefabricated templates.

    Categories in common with InMoment:
  20. FocusVision Decipher is the most comprehensive, yet easy to use, professional survey and reporting solution. Run a just-in-time quick poll, undertake a large-scale multi-country, multi-language study or anything in-between to get close enough to your customers to understand their thoughts and feelings and ensure their voice comes through in your data insights without being limited to prefabricated templates.

    Categories in common with InMoment:

    UM
    Very helpful survey platform, as more and more new question types bring in, for the question setting point, It can meet various requirements. Looking forward the more function we can have in the...Read more
    #11
    #11
  21. Cisco Webex Experience Management (formerly CloudCherry)

    (27)4.3 out of 5
    Optimized for quick response

    Improve customer experiences and gain greater insight across customer journeys by mapping their experiences across all touchpoints in your organization.

    Categories in common with InMoment:
  22. Improve customer experiences and gain greater insight across customer journeys by mapping their experiences across all touchpoints in your organization.

    Categories in common with InMoment:

    ER
    CloudCherry not only provides deep insight into our customer experience but also makes it easy for us to make changes and take action on that data.

    Reviewers say compared to InMoment, Cisco Webex Experience Management (formerly CloudCherry) is:

    Better at support
    More usable
    Better at meeting requirements
    #12
    #12
  23. SurveyMonkey CX

    (59)4.4 out of 5

    SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback

    Categories in common with InMoment:
  24. SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback

    Categories in common with InMoment:

    AP
    Ease of customization and use for all users

    Reviewers say compared to InMoment, SurveyMonkey CX is:

    More usable
    Easier to set up
    Better at meeting requirements
    #13
    #13
  25. Verint Foresee

    (12)4.0 out of 5

    ForeSee CX Suite is the first Voice of Customer (VOC) solution to help you manage all your CX intelligence needs. It combines an integrated suite of CX applications, the only proven methodology in the industry, and an expert partnership for your CX success

    Categories in common with InMoment:
  26. ForeSee CX Suite is the first Voice of Customer (VOC) solution to help you manage all your CX intelligence needs. It combines an integrated suite of CX applications, the only proven methodology in the industry, and an expert partnership for your CX success

    Categories in common with InMoment:

    UG
    The problem with digital analytics is that you can track your own progress to see if you are up or down over the years, which is great but it doesn't tell you if that is better or worse than your...Read more
    #14
    #14
  27. Alida

    (38)4.4 out of 5
    Optimized for quick response

    Alida's cloud-based customer intelligence platform helps companies build engaged communities of customers for ongoing, real-time feedback and insight.

    Categories in common with InMoment:
  28. Alida's cloud-based customer intelligence platform helps companies build engaged communities of customers for ongoing, real-time feedback and insight.

    Categories in common with InMoment:

    RW
    SPARQ has undergone a great evolution. The new platform is user friendly and users don't require programming skills to use. The response memory gives users great targeting capabilities for...Read more

    Reviewers say compared to InMoment, Alida is:

    Better at support
    Easier to do business with
    #15
    #15
  29. Astute VoC

    (45)4.5 out of 5
    Optimized for quick response

    Deploy quality Voice of Customer research that delivers.

    Categories in common with InMoment:
  30. Deploy quality Voice of Customer research that delivers.

    Categories in common with InMoment:

    CD
    From the initial RFP all the way through today, three years later, the Astute team has been focused on answering the business questions across our member journey. Whereas their competitors always...Read more

    Reviewers say compared to InMoment, Astute VoC is:

    Better at support
    Better at meeting requirements
    Easier to admin
    #16
    #16
  31. NICE Satmetrix

    (31)4.2 out of 5

    Satmetrix business solutions combine innovative technology, proven expertise, and industry best practices in customer experience solutions that deliver results.

    Categories in common with InMoment:
  32. Satmetrix business solutions combine innovative technology, proven expertise, and industry best practices in customer experience solutions that deliver results.

    Categories in common with InMoment:

    EM
    The self service functionality and a robust support team

    Reviewers say compared to InMoment, NICE Satmetrix is:

    Better at support
    Better at meeting requirements
    Easier to admin
    #17
    #17
  33. CustomerGauge

    (42)4.6 out of 5

    Based on the industry-standard Net Promoter System®, it is a software-as-a-service that automatically measures, understands, and analyses customer sentiment and identifies and grows loyal customers.

    Categories in common with InMoment:
  34. Based on the industry-standard Net Promoter System®, it is a software-as-a-service that automatically measures, understands, and analyses customer sentiment and identifies and grows loyal customers.

    Categories in common with InMoment:

    AF
    The easy use and flow of Customer Gauge a great tool.

    Reviewers say compared to InMoment, CustomerGauge is:

    Better at support
    Easier to admin
    Easier to do business with
    #18
    #18
  35. OpinionLab

    (14)3.9 out of 5

    Our patented feedback solutions deliver customer insights you can act on: improving the bottom line and impacting customer experience

    Categories in common with InMoment:
  36. Our patented feedback solutions deliver customer insights you can act on: improving the bottom line and impacting customer experience

    Categories in common with InMoment:

    CF
    Ease of use and understanding data and being able to sort and filter based on reviews
    #19
    #19
  37. Usersnap

    (31)4.4 out of 5

    Simple bug tracking & feedback. Usersnap is your central place to organize feedback and collect bug reports. One screenshot is all it takes. Get rid of endless email exchanges and coffee-stained sticky notes.

    Categories in common with InMoment:
  38. Simple bug tracking & feedback. Usersnap is your central place to organize feedback and collect bug reports. One screenshot is all it takes. Get rid of endless email exchanges and coffee-stained sticky notes.

    Categories in common with InMoment:

    PR
    An amazing user interface, very easy to use, customers are loving how easy is for them to provide feedback.

    Reviewers say compared to InMoment, Usersnap is:

    More usable
    Better at support
    Easier to admin
    #20
    #20
  39. SMG - Service Management Group

    (14)4.8 out of 5
    Optimized for quick response

    SMG offers the most accessible, easy-to-use, and helpful portfolio of experience management solutions, technologies, and reporting tools within a combined self-service and managed-service platform. The smg360® experience management platform makes it easier to collect data, uncover and share insights, take actions, and maximize impact. SMG products and technologies inspire smart changes that transform the way our clients do business

    Categories in common with InMoment:
  40. SMG offers the most accessible, easy-to-use, and helpful portfolio of experience management solutions, technologies, and reporting tools within a combined self-service and managed-service platform. The smg360® experience management platform makes it easier to collect data, uncover and share insights, take actions, and maximize impact. SMG products and technologies inspire smart changes that transform the way our clients do business

    Categories in common with InMoment:

    UR
    SMG has a thorough understanding of our business and uses that knowledge combined with the data they collect to provide insights that drive action and improve our operations and customer experience.

    Reviewers say compared to InMoment, SMG - Service Management Group is:

    Better at support
    Better at meeting requirements