Inkling Reviews & Product Details

Inkling Overview

What is Inkling?

Inkling is designed for the modern, mobile employee. Interactive and intuitive training not only better engages employees, it also improves learner time to retention and expedites the onboarding process of new talent. Inkling continuously empowers the employee throughout their career cycle with an easily searchable reference library that helps employees at the moment-of-need. Content is easy to create and maintain, ensuring employees are always accessing the single source of truth at anytime, anywhere they need it.

Inkling Details
Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Chinese (Simplified)
Product Description

Inkling is the learning enablement platform designed for the frontline. Bring learning and doing together to modernize the learner experience and improve engagement, development, and retention. Efficiently onboard employees, ensure continued performance enablement and successfully execute corporate initiatives while gaining actionable insights into frontline execution.

How do you position yourself against your competitors?

The LMS has been carrying an unreasonable burden in the employee learning ecosystem. The LMS is a system built for managing learning - such as, managing compliance and certification - but today is often made more complex than what is needed to solve the training needs of the frontline. Inkling recognizes the need for shifting the mindset of employee training - from just learning management to performance enablement. Inkling provides enterprise scale while bringing together learning and doing for the modern, mobile employee.


Seller Details
Seller
Inkling
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@inkling
5,834 Twitter followers
LinkedIn® Page
www.linkedin.com
88 employees on LinkedIn®

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Inkling Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

La facilidad con la que se pueden crear y configurar proyectos es algo realmente útil para realizar mis actividades sin ningún tipo de inconveniente, su interfaz posee un diseño bastante sencillo e intuitivo que me garantiza una navegación rápida por toda la plataforma, el hecho que sea fácil de aprender es un gran punto que tiene a su favor puesto que de esa manera no tengo ningún inconveniente al tratar de explicarle a mis empleados su uso, su equipo de atención al cliente es bastante rápido al momento de dar respuestas a los problemas y solicitudes que se nos pudieran presentar durante el uso de esta aplicación, el hecho que sea multiplataforma me es de gran ayuda para utilizar esta aplicación desde mi teléfono, el hecho que permita abrir y crear una gran cantidad de archivos multimedia es algo de gran ayuda para que mis alumnos visualicen mis contenidos de forma rápida y sencilla. Review collected by and hosted on G2.com.

What do you dislike?

Al momento de realizar ediciones del material, la interfaz se buggea y se vuelve bastante lenta, lo cual imposibilita el realizar modificaciones de forma adecuada de los documentos que tengo guardado en la aplicación, por lo que es preferible asegurarse de que no existen ningún tipo de errores antes de compartir la información. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Me ha sido de gran ayuda para crear y visualizar contenido multimedia para mis clases de una forma bastante sencilla y práctica, de igual modo el hecho que lo pueda compartir con mis alumnos de forma fácil, segura y rápida el material creado y que ellos lo puedan visualizar sin ningún tipo de inconveniente en sus dispositivos es algo que nos ayuda bastante a ambos para seguir con la prosecución académica a pesar de la virtualidad. Review collected by and hosted on G2.com.

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UP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

My students and myself are able to access the PLTW Launch curriculum easily on ipads or chromebooks. Review collected by and hosted on G2.com.

What do you dislike?

i want to be able to have the curriculum read to students, and I haven't found a way to have that done. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Very easy to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Students access inkling on ipads and chromebooks, I prepare my lessons using inkling. Review collected by and hosted on G2.com.

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Project Manager
Retail
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Inkling has scaled well to our needs in a way that many other (much larger vendors) haven't. We often warn vendors about the seasonality of our training and just how much traffic will change, but Inkling has handled the whole process well. Review collected by and hosted on G2.com.

What do you dislike?

Probably the only real dislike is keeping Habitat users and reviewers on a guest account instead of a SSO account. For reviewers who take training, and who are used to signing in via SSO, this can quickly become confusing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Access to mobile devices across your workforce (depending on the demographics of your associates) is probably one of the biggest considerations along with connectivity in the areas you serve. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our content changes with tax law changes and updates to IRS guidance. In addition, we often target training during the tax season to meet specific needs. Inkling keeps us up-to-date with a single source of truth. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Project teams at Kohl's have leveraged Inkling for our training needs since 2016. The tool is user-friendly for both exempt and nonexempt Associates, offering an engaging digital experience. The functionality is versatile with the ability to view content on any device. Inkling also offers the ability to communicate project statuses between Corporate and Field Associates, reduce print materials, and analyze content use and engagement, all of which support our overall goal of achieving operational excellence. Review collected by and hosted on G2.com.

What do you dislike?

Other than alphabetically, there doesn't appear to be another method of organization for the Library. With a number of departments (20) utilizing the tool, finding team-specific documents is challenging. It would be helpful to offer another way to organize content across multiple departments. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Just-in-time training for our Associates

An engaging, interactive experience

Knowledge retention Review collected by and hosted on G2.com.

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Response from Chris Tratar of Inkling

Hi there Theresa! We appreciate you taking the time to leave a review for us. One thought we had in response to your comment about Library organization was the use of our Collections feature. Inkling allows you to create Collections that live at the top of your Library and in some cases it makes sense to have one Collection for each department that has access. If this is of any interest to you I'd recommend reaching out to your Inkling representative to learn more about this feature.

Education Events Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Similar to Mailchimp, Inkling allows for plug & play content with a very professional looking result, with minimal technical/design skills needed. It's so easy to use, quick to add copy, images, videos, quizzes and more. The content looks great on the mobile app as well as online, and is easy for users to navigate. Review collected by and hosted on G2.com.

What do you dislike?

The process for adding users to various modules is pretty cumbersome. It requires upkeep of a giant spreadsheet and use of Cyberduck with every upload. I also wish companies could brand the app logo to avoid user confusion. Users have to look for the Inkling logo on their phones to find our brand's content. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There is really no other comparable app for managing and distributing content like Inkling does. They also really prioritize feedback and work it into future product updates. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Inkling for training instructors. All instructors go through a live training as well, but we assign pre-training reading as well as assessments. This ensures that everyone is on the same page when they arrive at the live training. They also have the material to reference back to at any time. Review collected by and hosted on G2.com.

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Response from Chris Tratar of Inkling

Whitney, thanks for taking the time to write a review! Did you know that our upcoming Audiences feature will make it much more efficient and transparent to control content distribution at enterprise scale? It will let you define and manage saved distribution groups (Audiences), and then use them to distribute both Inkdocs and Notices to your users. You'll also get access to a new dashboard for better visibility into who has access to what at any time. This feature will be available early 2019 and we hope you find it helpful!

Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like that I can create the content myself and share easily with other countries for translation, building a library of content is easy, easy for users to access Review collected by and hosted on G2.com.

What do you dislike?

Not enough interactivity, On the backend it has been hard to track productivity of users because of the way our business is structured we aren't able to give a login for a user. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's easier to reach our wide range of employees globally. Most use it as a tool to learn before they come to a training environment so it's not exactly adding new info but giving them a glimpse of what they will learn eventually. Review collected by and hosted on G2.com.

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UF
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I appreciate the organization of user interface. Creating interactive textbooks that may be accessed from a desktop or mobile app is convenient and smart for today's market, especially a fast-paced retail environment. When something needs to be referenced, a user can search through their library and easily jump pages to find what's needed with little delay. Review collected by and hosted on G2.com.

What do you dislike?

I don't love the proprietary editing interface, and the mobile app has been a challenge for some users. I would also like to see more options for customization, especially with tests and quizzes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I feel that the usefulness of Inkling could be somewhat limited by the number of employees. For my company, while we fall into the 10,000 + category, employees are divided by many locations making operations and business needs feel like a smaller business. I feel it would be very difficult to manage training for the entire company with Inkling if it weren't for that structure. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It provides an easily accessible digital library of resources for a fast-paced retail company with MANY levels of stakeholders. Review collected by and hosted on G2.com.

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Graphic Designer
Retail
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the searchability and updatability of Inkling. It's also super responsive, downloadable and generally pretty quick navigation. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the video upload and sometimes how restricting it can be when trying to come up with a layout for the guides. But sometimes working within restrictions creates unification and better design. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Stop thinking about it and just give them a call! They will even help connect you with a company that can import your old library into Inkling so you're not importing tons of libraries. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping our Quick Reference Guides all in the same hub with easy-to-update one-click publishing. I realized that SMEs can easily add comments or even edit the guides directly in Habitat. This makes updating super easy. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

How easy it is for a non-designer to make content look nice and consumable Review collected by and hosted on G2.com.

What do you dislike?

Usage by more than 1 person at a time isn't possible on the same content: we've had lots of work get lost if more than one author is in the tool at the same time, where work is getting overwritten and totally lost. This has happened two times and resulted in having to work entire weekends to re-do lost work. It is a real problem and will limit how extensively we use the tool. It also is something that Inkling

Roadmap is unclear: uncertain where the tool is going and issues raised to the company don't seem to be considered for future enhancements.

Support: The length of time it takes to get answers to questions / challenges is often unacceptable and not business friendly; also, who answers the question on the support team greatly impacts whether or not your question is actually answered. Too often -- I've had content from the user guide simply copied and pasted, and it doesn't have anything to do with what I'm asking. So realistically it can take a few business days to get an answer - which often is too late. There aren't any customer forums or helpful online information, which is frustrating.

Escalation of issues is challenging to impossible: there is no next level of support beyond sending an email to the support team.

Data tracking and usage data is limited: while you can embed video - which is a good user experience -- there is zero tracking on the videos -- which limits the usefulness of this tool.

Updates: to get updates to existing templates, this is a paid-for service that requires an SOW. That means there are different versions floating around -- even withing our own organization.

Licensing: we were unaware we would need to purchase "review" licenses for stakeholders to come in and review content before it is published. That should be part of the overall service -- and it should be easier to manage those.

Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

That's debatable -- we've asked for examples of how other customers are using Inkling and have yet to get any information.

Similarly -- the question below isn't applicable. Inkling is not a CMS or ECM. I wouldn't look at this tool for that purpose. Similarly - for knowledge management - if anything - they are trying to do things in the learning space - but that also is limited. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I do like the way the learners can input responses to the learning modules into the module itself and save it, so next time the details are still there and can be used as a reference. Review collected by and hosted on G2.com.

What do you dislike?

There is no way I can send reminders or push notifications to my trainees to make sure they are using the app and following the learning modules Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It has limited reporting capabilities and cannot send reminders or notifications to learners Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The benefits are allowing all my remote trainees the same access to learning and development modules that we can track and support their further learning Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The functionality and ease of use for our developers. I also enjoy the interactivity. Review collected by and hosted on G2.com.

What do you dislike?

Occasional bugs, like errors appearing in the HTML during development, the causes of which are difficult to identify. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Meet with their representatives, ask for user stories and see how comparable companies are using their features. Consider your user population, and how they might benefit from the functionality and convenience of this format. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Waste, environmental concerns, stagnant learning, interactive test practice, and engaging a new audience. Review collected by and hosted on G2.com.

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Sales Support Leader
Insurance
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Teamwork from Inkling, feel like they are part of our team Review collected by and hosted on G2.com.

What do you dislike?

nothing yet, still in the implementation phase Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're looking for a cloud based system for training or knowledge library management Inkling is the company. From the account manager Charlie to the project manager Laura they have all been extremely knowledgeable and professional. The product is living up to what we expected and looking forward to implementation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One form of truth regarding resources and easy access to material Review collected by and hosted on G2.com.

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IS
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The flexibility of the software allows a lot of opportunities. This is great due to the varied customization options we'd like to build for. Review collected by and hosted on G2.com.

What do you dislike?

The code is a nightmare. To do any of the custom stuff it's mostly code based. Build out is painful and slow. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Training is the business problem that we are attempting to solve with inkling. When we can get something finished it's great. However, it's slow and painful to build out. Review collected by and hosted on G2.com.

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Response from Chris Tratar of Inkling

Thank you for your review and candid feedback. We did want to pass along that as part of the Inkling implementation process, we work closely with our customers to develop a set of templates and patterns that support your brand and your business. These are designed to allow any non-technical user in your organization to create beautiful, interactive content without going into the code. If needed, we also have certified partners that can modify the code base to build out an advanced set of custom widgets. If you would like help updating your existing template(s) or are interested in designing a custom widget, please reach out to your Inkling Representative or Inkling Support (support@inkling.com). They will be happy to assist you in any way that they can!

Media Designer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Inkling streamlines the review process. Review collected by and hosted on G2.com.

What do you dislike?

The design can be limiting at first. But once you learn how to combine the elements it can be freeing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Stick with it. It will become initiative. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Updating Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

ease of use, speed of development, beautiful user interface Review collected by and hosted on G2.com.

What do you dislike?

Inability to download and save images from Inkling image library Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Switching to Inkling is an easy decision once you play around with it. Development for a training course can take weeks instead of months now. Training new hires to use it is really simple, and it takes about a week to become proficient. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Numerous, quick deadlines Review collected by and hosted on G2.com.

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AR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It just works! The search feature are better than anything we've gtried. Review collected by and hosted on G2.com.

What do you dislike?

The number of categories that we use can be daunting. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's definitely worth trying. The implementation team works very hard to make sure they meet your department's needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We need people to have the right information where they are working. We find that people are making fewer mistakes on tasks they do less often. Review collected by and hosted on G2.com.

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AF
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The way you can follow changes on a document, so it makes easier to work with different people on the same document, with different options on the comments, so nothing is missed Review collected by and hosted on G2.com.

What do you dislike?

Sometimes editing gets a bit discouraging when it doesn´t provide exactly the look you wanted Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We get rid of the training books, and our students are more engaged with the content. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ease of creating high quality interactive content as well as the ability to make edits and push to the field in real time. Review collected by and hosted on G2.com.

What do you dislike?

Managing users. The back end to manage active/retired users and the Inkdocs they receive is not ADMIN friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reducing print materials. Reaching global users in English and native languages. Aligning to marketing campaigns. Assessing digitally on learning materials. Review collected by and hosted on G2.com.

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Response from Chris Tratar of Inkling

Hi there, and thanks for your review! We wanted to let you know that we have a new Audiences feature coming out that will make it much more efficient and transparent to control content distribution at enterprise scale. It will let you define and manage saved distribution groups (Audiences), and then use them to distribute both Inkdocs and Notices to your users. You will also get a new dashboard for better visibility into who has access to what content at any time. This feature will be available early 2019 and we hope you find it helpful!

Sr. Learning and Development Specialist
Computer Software
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like that I can have anyone on my team up to speed on the platform in less than an hour. Review collected by and hosted on G2.com.

What do you dislike?

I dislike how limited we are in regards to design we can change on our own. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Inkling provides our business with a simple UX that allows our workmates to find exactly what they are looking for. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Patterns, ease of style changes. Save reminders. Inserting images. Widgets.adding pages Review collected by and hosted on G2.com.

What do you dislike?

It's good. No issues it I very flexible Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Speed of updates delivery. Review collected by and hosted on G2.com.

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Instructional Developer
Biotechnology
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Easy to use development interface (Habitat). No HTML experience required to create rich, interactive mobile materials. Deployment via mobile devices is genius with little to no training required to use. Distribution rules allow for restricting the library without complexity. API's make for easy LMS integration. Review collected by and hosted on G2.com.

What do you dislike?

User administration on a large scale can be improved. I would like to see a user-export feature from Habitat. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Inkling is easily scalable from small to large numbers and has multiple potential use cases. If you are looking to create mobile materials but don't have a team of app developers, this is the tool. The customer success team at Inkling is with you every step of the way in implementation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have created a way to pull the sales collateral together to build a story around our marketing tools and training. For our external use, we have found a way to provide updated training materials to our customers in an easily searchable, on-demand format. We are saving more in print costs than what it costs to provide this platform while enhancing the customer training experience. Review collected by and hosted on G2.com.

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Market Training Manager
Retail
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ability to search and find ALL sections related to a specific topic Review collected by and hosted on G2.com.

What do you dislike?

I can't really think of anything that I don't like at this point Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our business changes lightening fast and the ability to instantly update training information to thousands of field associates the minute something changes is incredibly valuable to our organization Review collected by and hosted on G2.com.

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Talent Acquisition Administrative Assistant
Restaurants
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Ability to add comments from different reviewers, easy to add content, ability to review and forward comments to different user. Easy to add and format new slides, easy to copy slides, Review collected by and hosted on G2.com.

What do you dislike?

Alerts and errors, not ability to track the completion of the e-learning of the candidate Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Training materials, very easy to create Review collected by and hosted on G2.com.

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ER
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ease of meeting employees where they are with the information they need. The ability to leverage multiple formats of information to communicate the information and expectation. Review collected by and hosted on G2.com.

What do you dislike?

The navigation hierarchy is limiting. The macro grouping of collections and then straight to a document I would like to see the ability to create dynamic hierarchies based on the business need in presenting the documents. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Labor savings has been the greatest monetary savings so far. Not having to require Team Members to leave the floor to gain the information they are seeking. Review collected by and hosted on G2.com.

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Media Design Specialist
Retail
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It is a great way for to have all our company's content in one place. Review collected by and hosted on G2.com.

What do you dislike?

When copying and pasting info that includes pictures, the pictures do not paste. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having content in different forms of communication. Since we've implemented Inkling, this has not really been an issue. Review collected by and hosted on G2.com.

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