Ingram Micro Reviews & Product Details

IT Consultant
Retail
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Describe the project or task the provider helped with:

We are using Ingram Micro as our supplier for quite a few products such as, Ubiquiti switches and access points, as well as, Eaton server U P S. They are not our only supplier, but the one that we look to the most frequent. Review collected by and hosted on G2.com.

What do you like best?

Ingram's sales support does a great job with getting back with me. They do have way to many teams, that all have different emails based on what solution or product your seeking, but their response time is quite good. They traditionally keep a great stock of products as well and shipping turn around seems to be pretty quick when there is stock available. Customer support on invoicing issues was nice and friendly and quick to get a resolution. I would recommend them as a distributor. Review collected by and hosted on G2.com.

What do you dislike?

"I've been dealing with them for almost 2 years, they can process an order correctly. You place it online, pay it online, they take the money, they have the stock, they ship it. one issue that I have had with the functionality of ordering is the $1,000 dollar minimum for free shipping. I feel as though in today's society that should be lowered. This minimum spend may change based on partner tier, so I can speak to that, but I do believe that threshold needs to be lowered. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Its a great product if you don't mind them taking a bit longer. Review collected by and hosted on G2.com.

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Ingram Micro Overview

What is Ingram Micro?

Ingram Micro delivers the full spectrum of global technology and supply chain services.

Ingram Micro Details
Product Description

Ingram Micro delivers the full spectrum of global technology and supply chain services.


Seller Details
Seller
Ingram Micro Inc
Twitter
@IngramCloud
11,057 Twitter followers
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Ingram Micro Reviews

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Office Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

We are a reseller for Adobe and we partnered with Ingram Micro to get a better pricing and easier access to assist our clients in purchasing software. Review collected by and hosted on G2.com.

What do you like best?

What I like best about Ingram is their fast response and communication via email. I can request orders and quotes from an email which is convenient for me. Great customer service and support. Review collected by and hosted on G2.com.

What do you dislike?

I have no complains about Ingram Micro, they are very helpful and answer my questions efficiently. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

I like that we can pay our invoices online and I am able to view our invoices and make changes if needed. It's easy access. Review collected by and hosted on G2.com.

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GI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

They help us with our Reflexion service every month. This ensures that our clients are protected with an antivirus and anti spam program on their units. Review collected by and hosted on G2.com.

What do you like best?

Accurate and timely billing is usually the protocol with them. Review collected by and hosted on G2.com.

What do you dislike?

If and when there is a billing discrepancy, it takes a very long time to have it corrected and or credited back to us. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

BY using them for Reflexion, we are keeping ourselves and our clients safe from harmful spyware, viruses, etc. Review collected by and hosted on G2.com.

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GF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Technology solutions provider reaching a wider audience due to the increase in technology usage especially mobile payments for financial services Review collected by and hosted on G2.com.

What do you like best?

Being able to offer supply chain services to clients Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the customer service department doesn’t get back to clients as soon as possible which can lose business sometimes Review collected by and hosted on G2.com.

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