Solution what required Infra can maximum fullfilment of those .really help us to create new ways to solution our network problem. Review collected by and hosted on G2.com.

Nothing have dislike in this product.okay will try to find out in next time. Review collected by and hosted on G2.com.

Feature riched and easy to manage ITIL policies, reduces hassle and provide a single pane of glass to maintain ITIL policies of the organizations. Review collected by and hosted on G2.com.

Initial Configuration takes time for new users to get well versed in the paltform Review collected by and hosted on G2.com.

Simplicity & Feature sets, service & ease of licensing Review collected by and hosted on G2.com.

Nothing as such as in date which I can refer to Review collected by and hosted on G2.com.

Simple reporting, Customisation, Good Presales Team. The product is good for all kind of market Review collected by and hosted on G2.com.

Few component prices could have been better. Eg VM licence.. Review collected by and hosted on G2.com.

User-friendliness of the interface is to be considered the most important factor. Review collected by and hosted on G2.com.

some of the category features need to be improved more, like the change management category workflow, Review collected by and hosted on G2.com.

Monitoring

Management

Reports

Device Details Review collected by and hosted on G2.com.

A tooltip over the icons indicating some messages would be helpful. Review collected by and hosted on G2.com.

automatic ticket assignement within group suing round robin. Mobile support for franchise engineer. Real time engineer tracking. Review collected by and hosted on G2.com.

system should be more flexible enough with external tool integration in more extent. multiple layers of custom should be available in tool. Review collected by and hosted on G2.com.