--- title: Infortel Select Reviews meta_title: 'Infortel Select Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Infortel Select works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 1 scale: '5' date_modified: '2026-06-22' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Infortel Select Reviews **Vendor:** ISI Analytics **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.0/5.0 **Total Reviews:** 1 ## About Infortel Select ISI helps enterprises turn raw unified communications call data into more accessible, usable, and valuable information. Infortel Select has been chosen by thousands of Cisco, WebEx Calling, Microsoft Teams, and Avaya customers to support their daily enterprise CDR reporting and data analytics needs. ISI Queue Analytics offers unparalleled insights into call queue performance, seamlessly integrating with Cisco, Webex and Microsoft Teams. It provides a cost-effective solution to oversee call handling, wait time management, and overall customer experience without the complexity of traditional contact center infrastructure. ## Infortel Select Reviews ### 1. E911/Call Accounting + much more **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Infortel Select?** In full transparency, we've been using ISI (Infortel) simply for our E911 call accounting, to make sure we comply with our emergency services requirements to notify a group of any emergency calls placed and the location of the call. I have seen the features and reports available once we transition to the cloud. **What do you dislike about Infortel Select?** I'm delighted with the application as it stands, but that's because I'm only using it to comply with e911 requirements. I am looking forward to a more robust call history archive, trunk traffic analysis, reports into employee productivity, remote location management to solve for the e911 issue for remote agents, cradle-to-grave call tracking, and abuse and misuse detection, among other features. **What problems is Infortel Select solving and how is that benefiting you?** So far, we are solving for 911 legal requirements; however, future use will involve utilizing these reports for p1/p2 troubleshooting, employee behavior and coaching review, and quality checks regarding how our pbx is performing. ## Infortel Select Discussions - [What is Infortel Select used for?](https://www.g2.com/discussions/what-is-infortel-select-used-for) - [View Infortel Select pricing details and edition comparison](https://www.g2.com/products/infortel-select/reviews?open_modal_url=%2Fproducts%2Finfortel-select%2Fwishlists%3Fhost_path%3D%252Fproducts%252Finfortel-select%252Freviews%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+20%3A31%3A49+-0500&secure%5Bsession_id%5D=8e823463-03d3-426d-b98b-6d4fba484236&secure%5Btoken%5D=5c3601bfeb19627a73304d9ec0d4c3a9ab4dbef137a65d3c5328975bded1ca75&format=llm_user) ## Infortel Select Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top Infortel Select Alternatives - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - 4.5/5.0 (615 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,062 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews)