The G2 on Informizely

Informizely Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the quick surveys and feedback collection provided by Informizely, enhancing understanding of customer experiences. (4 mentions)

Users value the easy survey creation feature of Informizely, enabling effective feedback collection and service improvement. (3 mentions)

Users face a poor UI on mobile devices, impacting the overall accessibility and experience of Informizely. (1 mentions)

Users experience survey fatigue, leading to decreased engagement and diminishing returns due to frequent interruptions. (1 mentions)

Top Pros or Advantages of Informizely

1. Feedback

Users value the quick surveys and feedback collection provided by Informizely, enhancing understanding of customer experiences.

See 4 mentions

See Related User Reviews

SU

Shaik U.

Mid-Market (51-1000 emp.)

4.5/5

"Informizely helps is improving service quality and customer experience"

What do you like about Informizely?

Informizely is completely a web based platform that helps businesses and organisations like us to conduct surveys and feedback collection form their c

DK

Deepak K.

Mid-Market (51-1000 emp.)

4.0/5

"The collection of customer feedbacks for business improvements"

What do you like about Informizely?

Informizely is a day to day business optimization tool that mainly helps us in knowing our customers better by interacting with them through small sur

2. Survey Creation

Users value the easy survey creation feature of Informizely, enabling effective feedback collection and service improvement.

See 3 mentions

See Related User Reviews

SU

Shaik U.

Mid-Market (51-1000 emp.)

4.5/5

"Informizely helps is improving service quality and customer experience"

What do you like about Informizely?

Informizely is completely a web based platform that helps businesses and organisations like us to conduct surveys and feedback collection form their c

DK

Deepak K.

Mid-Market (51-1000 emp.)

4.0/5

"The collection of customer feedbacks for business improvements"

What do you like about Informizely?

Informizely is a day to day business optimization tool that mainly helps us in knowing our customers better by interacting with them through small sur

Top Cons or Disadvantages of Informizely

1. Poor UI

Users face a poor UI on mobile devices, impacting the overall accessibility and experience of Informizely.

See 1 mentions

See Related User Reviews

PV

Pragati V.

Mid-Market (51-1000 emp.)

4.5/5

"Helps us collecting customer reviews for better experience"

What do you dislike about Informizely?

One of the main challenge that we face while using informizely is that it's interface is not compatible with Android and ios devices as they have no p

2. Survey Issues

Users experience survey fatigue, leading to decreased engagement and diminishing returns due to frequent interruptions.

See 1 mentions

See Related User Reviews

DK

Deepak K.

Mid-Market (51-1000 emp.)

4.0/5

"The collection of customer feedbacks for business improvements"

What do you dislike about Informizely?

Conducting surveys on a regular basis also builds a fatigue and avoidance of content and their engagement by our audience because completing surveys a

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JV

Jeroen v.

Web Analyst

Internet

Mid-Market (51-1000 emp.)

8/18/2015

"Full featured survey tool, with excellent support"

4/5

What do you like best about Informizely?

Survey tool has all the features you need, for a very competitive price. Especially happy with the targeting options. Best customer support I have experienced in years. Review collected by and hosted on G2.com.

What do you dislike about Informizely?

The design and display options are still a bit rudimentary, although good enough for professional looking website surveys. Review collected by and hosted on G2.com.

PS

Phil S.

Head of User Experience

Online Media

Mid-Market (51-1000 emp.)

8/5/2015

"Good tool for setting up surveys easily "

5/5

What do you like best about Informizely?

Insitez is a really fast and nice tool to set up customer surveys. It comes with plenty of targeting and visual customization options. But what really sets them apart is the awesome customer service. Review collected by and hosted on G2.com.

What do you dislike about Informizely?

The design is a bit old-fashioned, but I honestly don't really care. Review collected by and hosted on G2.com.

PA

Peter A.

Consultant Conversion Optimization

Internet

Small-Business (50 or fewer emp.)

8/6/2015

"Positive from the first time you use it"

4.5/5

What do you like best about Informizely?

+ very intuitive, easy to setup surveys (unlike tools like Usabilla)

+ all targeting and customization options we need are available

+ great customer service Review collected by and hosted on G2.com.

What do you dislike about Informizely?

I've used this tool for 3 different companies now. I haven't encountered any limitations yet. Review collected by and hosted on G2.com.

Recommendations to others considering Informizely:

Don't think about it too much. Just give it a go for a month and you'll most likely see you like it. Review collected by and hosted on G2.com.

What problems is Informizely solving and how is that benefiting you?

Conversion optimization: Understanding which real issues website visitors have to convert (lack of understanding, objections, functional problems, feedback on value proposition).

It helps to AB test the right things. Review collected by and hosted on G2.com.