Infor Sales Intelligence for CRM helps organizations prioritize customers and prospect to identify the most relevant targets that are likely to make a purchase. With Infor Sales Intelligence for CRM you can use data science to identify the products each customer is most likely to buy, which prospect is most likely to convert to a customer, and analyze attrition
It has leverage our salesops team to recommend right business process or approach that our sales team should follow. This has helped us a lot and now we are pushing our decisions based out of the intelligence that we pull through our historical data. Integration with the CRM is easy thus the data driven analytics are good. It gives you insight on your individual customer and to large market as well. Activities can be planned way ahead using Infor.
What do you dislike?
I think some of the documentation is missing on platform capabilities, we had to wait until we receive the same.
Recommendations to others considering the product
It is an awesome tool to add value to your process and have more better internal process efficiency. I recommend all companies having CRM should implement the Sales Intelligence platform as they grow.
What business problems are you solving with the product? What benefits have you realized?
We had all the data required and a good process running, however adding this capability to our team has leverage us think beyond the general circumstances, explore more opportunities, tap the untapped market. It's an intelligence solution, the more better you feed the more better it gives you direction.
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