--- title: Infor Interaction Advisor Reviews meta_title: 'Infor Interaction Advisor Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how Infor Interaction Advisor works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 13 scale: '5' date_modified: '2026-08-09' parent_category: name: Retail url: https://www.g2.com/categories/retail --- # Infor Interaction Advisor Reviews **Vendor:** Infor **Category:** [Retail Analytics Software](https://www.g2.com/categories/retail-analytics) **Average Rating:** 4.2/5.0 **Total Reviews:** 13 ## About Infor Interaction Advisor Infor Interaction Advisor is a real-time decision making application that identifies the next best and most relevant campaign to present at any integrated customer touch point. With this easy-to-use application, you can maximize every customer interaction with the highest impact message or offer ## Infor Interaction Advisor Reviews ### 1. A fantastic tailored experience to have in today's market. **Rating:** 4.0/5.0 stars **Reviewed by:** Sofia E. | User Support Specialist , Online Media, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Infor Interaction Advisor?** It gives prescient examination promotion self-learning offer administration motor, which helps in the examination of market information. I loved the constant dynamic element which truly assists with recognizing the most applicable market crusades. Adaptable to draw in without using any channel. **What do you dislike about Infor Interaction Advisor?** The Data Import option is not very useful or  simple to use. Integration is a little tricky to grasp. The main disadvantage is the effectiveness of  training. **What problems is Infor Interaction Advisor solving and how is that benefiting you?** We always want to provide the best possible  service to our customers by providing thousands of conveniences for a unique experience, and  with the help of Infor Interaction Advisor,  everything is much easier and more organic. A  wide variety of tools that can be used for the organization and administration, for the  best marketing of direct contact with our clients, we find it  wonderful to have the help of this program. ### 2. Infor Interaction Advisor Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Infor Interaction Advisor?** The feature of real-time decision making is great in today's world which helps in identifying the next best and most relevant marketing campaign, which is really important in today's market where there are so many competitive products and applications and customer's experience and quality of buyers and customers is very important for your business to sustain. **What do you dislike about Infor Interaction Advisor?** The cost could be an issue, hence for the smaller business to try it out, it would be great if some free period trials are available so that it would be easier to understand if it's easier to integrate with the current environments of different existing businesses. **Recommendations to others considering Infor Interaction Advisor:** This product can definitely be considered as a good CRM product and currently with huge customers and data, real-time analysis is great. it provides good customer experience. **What problems is Infor Interaction Advisor solving and how is that benefiting you?** It was mainly used for predictive analysis as the product helps in providing real-time decision making, so in order to prevent the customer churn and improve the quality and experience of customers, it was used. ### 3. Great personalized experience to have atlesat in today's market **Rating:** 3.5/5.0 stars **Reviewed by:** Jyoshnamayee M. | Test Engineering Associate, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Infor Interaction Advisor?** It provides predictive analysis ad self-learning offer management engine, which helps in the analysis of market data. It also has a feature of real-time campaign updates, which is helpful for users. **What do you dislike about Infor Interaction Advisor?** It is a decision-making application that helps users identify the most effective marketing strategies for their campaigns. However, the solutions provided by the application are subject to the data provided which might not be authentic. The cost of the service is also a factor that can be reduced. **What problems is Infor Interaction Advisor solving and how is that benefiting you?** Predictive models are continually updated with customer-specific information to provide the best possible solutions. They also implement closed-loop solutions to retain and reuse the solutions in future as well. ### 4. Review : Infor Interaction Advisor **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Infor Interaction Advisor?** It's the best CRM tool. I liked the real time decision making feature which really helps to identify the most relevant market campaigns. Also it has personalised interactions **What do you dislike about Infor Interaction Advisor?** Nothing as such . As far as I have explored this product I found it pretty easy and helpful which makes solutions easier and we can implement in a better way using this . **What problems is Infor Interaction Advisor solving and how is that benefiting you?** I used predictive analysis and self learning offer management engine also I have explored real time campaign updates. It also has pretty good feature which is closed loop response tracking . ### 5. Infor Interaction users **Rating:** 4.0/5.0 stars **Reviewed by:** Varun K. | Webmethods Administrator / SRE, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2022 **What do you like best about Infor Interaction Advisor?** it's real time interaction management offering. Flexible to engage without using any channel **What do you dislike about Infor Interaction Advisor?** Free tier is not available. Cost is High Ease of setup **What problems is Infor Interaction Advisor solving and how is that benefiting you?** Facilitate a better customer service experience. Improve buyer loyalty Predictiive analysis ### 6. Senior IT Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Infor Interaction Advisor?** Realtime Market Analysis and Decision Making. Its best for Campaign Management **What do you dislike about Infor Interaction Advisor?** The Data Import feature is not that helpful and easy to understand. Integration is a lil complex to understand. **What problems is Infor Interaction Advisor solving and how is that benefiting you?** It helps in better Customer Service Management as well as efficient Contract Management ### 7. Very nice tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Infor Interaction Advisor?** UX/UI. Very nice user interface, that improves the possibility of personalization **What do you dislike about Infor Interaction Advisor?** Not much, it's a very powerfull tool. Perhaps the reporting side of it could be better **What problems is Infor Interaction Advisor solving and how is that benefiting you?** It provides a better way to personalize yor marketing according to your needs ### 8. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Infor Interaction Advisor?** Real time interaction and it's scalability. **What do you dislike about Infor Interaction Advisor?** Training effectiveness is the one downside **What problems is Infor Interaction Advisor solving and how is that benefiting you?** Real time interaction with customisation available helps in Marketing features ## Infor Interaction Advisor Discussions - [What is Infor Interaction Advisor used for?](https://www.g2.com/discussions/what-is-infor-interaction-advisor-used-for) - [View Infor Interaction Advisor pricing details and edition comparison](https://www.g2.com/products/infor-interaction-advisor/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+15%3A18%3A11+-0500&secure%5Bsession_id%5D=7b20acfd-be22-414c-a003-436bce908660&secure%5Btoken%5D=77e3ca88d6eba369722beb72483efe6a0a50c61680f6809a8188991ea46a5e5d&format=llm_user) ## Infor Interaction Advisor Features **Data Management** - Consolidation - Data types - Correction - Cleansing - Validation **Analytics** - KPIs - Forecasting - Reports and Dashboards - Predictive analytics **Mobile** - Mobile dashboard - Mobile application **Platform Additional Functionality** - Cloud - On-Premise **Integration ** - Marketplace - Retail POS - Other software **Generative AI** - AI Text Generation **Agentic AI - Retail Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Infor Interaction Advisor Alternatives - [Triple Whale](https://www.g2.com/products/triple-whale/reviews) - 4.5/5.0 (477 reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - 4.4/5.0 (354 reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) - 4.6/5.0 (315 reviews)