Verified User in Religious Institutions
AR
Verified User in Religious Institutions
Small-Business (50 or fewer emp.)
"Our Journey with SalesLogix CRM"
4.5/5
What do you like best about Infor Customer Relationship Management (CRM)?

We've been able to tailor SalesLogix information capture and extraction to match our business rhythms very effectively over the last 15 years, growing with the product. We're pleased with the web and mobile capabilities we're now offering our teams, and like the option to host the system internally to manage our own risk for vulnerabilities. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

It's been a long wait to get to where Swiftpage is now with valuable investment in the product--Sage was letting SLX languish a bit with their other products getting more attention and funding. Review collected by and hosted on G2.com.

Verified User in Biotechnology
UB
Verified User in Biotechnology
Enterprise (> 1000 emp.)
"Custom Only"
3/5
What do you like best about Infor Customer Relationship Management (CRM)?

Once you get to know the system is is easily navigated. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

Every functionality that you really need is a custom build. Not many usable features come out of the box and the more customazations you make the more errors you get Review collected by and hosted on G2.com.

CM
Cory M.
Chief Visionary
Construction
Small-Business (50 or fewer emp.)
"Saleslogix...... Potential but just not there yet"
2/5
What do you like best about Infor Customer Relationship Management (CRM)?

Saleslogix is extremely customizable. This is beyond the leading factor for selecting this product. The mobile client is also very fast and doesn't require a special app to work on iPhone, iPad and related. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

Well when I purchased and implemented this product (moving from SageCRM) it's a lot more difficult than average product to get rolled out for the on-premise version. Requires too many separate applications to configure (admin, architect, application architect), wayyyyy behind in integrating with other web apps that have become standard, outlook integration is poor and have to look to a third party for decent tool. Web client is buggy at times. I do not use LAN Client as the method of database connection is old and dated along with look and feel. Poor on advanced workflow as well as found I. sageCRM. Review collected by and hosted on G2.com.

Elaena B.
EB
Elaena B.
Sr. Programmer Anlyst
Investment Banking
Mid-Market (51-1000 emp.)
"SalesLogix is a very good, highly customizable and reliable CRM that lacks a bit in looks department"
4.5/5
What do you like best about Infor Customer Relationship Management (CRM)?

I work on SalesLogix LAN Client as a developer and unlike many CRMs around today, it is very customizable. The development environment is well structured and the implementation process is structured in a way that can keep things organized and keep roll-outs quick and easy. The Architect offers its own versioning and that is it a nice feature. Other than the “old Windows” look of the client application, if you don’t like anything about it you can change it. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

The biggest complaint from our users has been the “old Windows” look of the LAN Client application. For those reading this review, I have to say that our SalesLogix is running in Citrix with Themes turned off, so the user gets the ugliest version of the look of the application possible. If you run it as a local client on Windows 7, it doesn't really look that bad at all. Review collected by and hosted on G2.com.

Verified User in Executive Office
IE
Verified User in Executive Office
Mid-Market (51-1000 emp.)
"1 instance, 12 custom created business units, data locked in silos, inconsistent processes."
1/5
What do you like best about Infor Customer Relationship Management (CRM)?

This is a hard question to answer. Due to the historical context in which our business units have custom created & deployed their "silos" of SLX to fit their own business needs, this has resulted in great growing pains from a centrally-led governance perspective. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

I dislike the fashion in which the system has been deployed throughout the organization. It is highly dependent on internal IT resources to support. SalesLogix also does not offer a lot of out-of-the-box training & support resources for it's end users. Review collected by and hosted on G2.com.

Winston K.
WK
Winston K.
Ruby on Rails Web Developer
Information Technology and Services
Small-Business (50 or fewer emp.)
"What a dinosaur"
1/5
What do you like best about Infor Customer Relationship Management (CRM)?

It gets the job done... eventually. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

Part of my problem with this software is my employer's implementation of it. You have to use the Windows remote desktop to log into this thing, so you essentially can't log into it from your own computer. It's slow. Logging emails is a pain, and when you do log them they are in plain text. I have to like it because a lot of stuff I use is in it, but that's about it. Review collected by and hosted on G2.com.

Josh H.
JH
Josh H.
Director of Lead Lifecycle Management
Computer Software
Mid-Market (51-1000 emp.)
"An Old System with Outdated Thinking"
0.5/5
What do you like best about Infor Customer Relationship Management (CRM)?

The system seemed customizable to our particular business. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

Terrible, non web interface. The desktop app was slow, requiring VPN access to the UK just to use it. Since the system was self-hosted and separate from the rest of the firm's systems, there was simply no coordination. The system was in the UK, making it absurdly slow for US users. It was not intuitive at all and I was unable to see my own pipeline or do simple searches. Review collected by and hosted on G2.com.

Verified User in Civil Engineering
AC
Verified User in Civil Engineering
Mid-Market (51-1000 emp.)
"SalesLogix 7.5 Web Version"
4/5
What do you like best about Infor Customer Relationship Management (CRM)?

The ability to customize SalesLogix to meet our business process needs. Our programmer has done a wonderful job customizing the interface to be user-friendly as well as productive in mining information useful to many departments. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

Standard look up feature is less than intuitive. Adding new contact & account records had too many layers to complete data entry. We have created our own interface with a single layer of all fields to be completed. Review collected by and hosted on G2.com.

Kryz O.
KO
Kryz O.
Global Partner PreSales and Technical Enablement
Enterprise (> 1000 emp.)
"Old CRM, not really a contender nowadays"
0.5/5
What do you like best about Infor Customer Relationship Management (CRM)?

Used to be one of the best CRMs around, however today, there is nothing unique are sexy about it. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

The UI looks old and windows 3.1ish. Very clunky.

the generation of reports look really poor. Graphs look really amateurish compared to SFDC or other CRMS reporting.

Sage is no longer developmeing as they are driving SageCRM Review collected by and hosted on G2.com.

Paul I.
PI
Paul I.
Adobe Express Global Ambassador
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Scalable CRM solution from Sage"
4/5
What do you like best about Infor Customer Relationship Management (CRM)?

The multiple deployment options are great - iPad, mobile etc. - to be fair, this is what one should expect these days. Charts and dashboards are intuitive and similar in nature of what you see with MSCRM. There is a great community for SalesLogix with many companies having implemented it. Available in the cloud or on-premise. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

I'm not mega keen on the look and feel, although this is more up to date than other reviews have suggested. Review collected by and hosted on G2.com.