Scale of the software is great. Smaller companies entrenched in antiquated Marketing, Sales and Customer Service business processes will struggle. Infor CRM is designed for professionally managed organizations, interested in data generation. Review collected by and hosted on G2.com.

Upgrades for bug fixes and unfulfilled integration promises with the entire software offering at Infor. Review collected by and hosted on G2.com.

The web capability for contact management is easy to use and simple to understand. Review collected by and hosted on G2.com.

The graphical interface is not flexible enough. Review collected by and hosted on G2.com.

Decent tool with average customer information tracking but lacks bells and whistles of other software Review collected by and hosted on G2.com.

In needs more service support capabilities to truly be a perfect solution for most businesses. Review collected by and hosted on G2.com.

The ability to hold a wide range of data. Review collected by and hosted on G2.com.

Correcting or updating information could be easier. Review collected by and hosted on G2.com.

Good solid CRM captures lead, prospect, opportunity, contact and account information. Review collected by and hosted on G2.com.

Categories are siloed (different screens and menus for contacts vs. accounts). Review collected by and hosted on G2.com.

The interface is intuitive, customizable and easy to use. Reporting is very good as well Review collected by and hosted on G2.com.

Tends to operate slower than I expected, esp when compiling reports, but that may be other factors. Review collected by and hosted on G2.com.

Infor CRM is great for creating a database of vendors and clients. I use it to look up types of vendors in an area, which saves me time. Review collected by and hosted on G2.com.

I wish it were easier to reduce clutter in CRM and combine entries when a vendor has different managers for different cities. Review collected by and hosted on G2.com.

I think the best part is that you can start small and then configure and customize the product for any purpose, turning it into a system that allows for very different audiences to access the same DB. Review collected by and hosted on G2.com.

I think users find it too unconfortable and unfriendly to navigate. Review collected by and hosted on G2.com.

The tool is very customizable. You are working with a 3rd party contractor who will do the majority of your development work, at a cost. The tool is web based, has a mobile site, and has recently seen some investment in product design improvements and upgrades, after years of very little of either. Review collected by and hosted on G2.com.

Although the cost of ownership is small compared to some competitors, it is very easy to be nickle and dimed along the way for every little change or customization you'd like to make. The user community is small, and finding answers to common problems can be difficult. Although recent investments have improved the product, overall it is still very much far behind more current competitors like Salesforce. Review collected by and hosted on G2.com.

The system seems passable for the price point. Review collected by and hosted on G2.com.

My primary dislike is Infor as a company. It's difficult dealing with them. There seems to be a few humans over there but I often get heavy handed responses. Don't bother thinking they will budge an inch for anything. Ever.

One particular example involves storage. They say you get 100 gigs and in the contract it says, "Infor CRM SaaS storage subscription 100 GB". Great, one of the reasons I picked this platform over Salesforce is because of data overage charges. Now the database I'm migrating from is 11.4 gigabytes. Seems like i'm in the clear right? Nope. It is impossible to know this as an outsider, but that 100 gigs of storage is FILE STORAGE, it is NOT available for your operating database. They have a 10 gig partition for the database engine, and that's what you are stuck with.

I pointed this out that the contract says I have 100 gigs of cloud storage and it would be impossible for me to know that my database size was limited to 10 gigs. I asked if we could increase that size and I get:

“It is not our process, as all new customers get the designed AMI. The designed AMI is considered standard, and when more space is required or requested it must be purchased. "

Help and training are also surprisingly expensive and lackluster. When I'd pose questions to their normal support (infor Xtreme) they will point you to a $3000 course that barely covers the topic. So I signed up for a Developing for the Web course. They didn't have enough instructors for their web-video class (think Udemy $10 course btw) and I was provided someone that is not an expert in the topic. When I asked that guy questions during the course he got back to me the next day with an answer that he couldn't elaborate on when I had follow up questions. There were show stopping bugs during the workshop that I wasted 4 or 5 hours on before the guy told me the next day, "oh we know about that one, you have to do ...". Great, thanks for giving me a heads up in advance. In fact, there were many bugs that I learned about that need workarounds.

Now that I have received an official certification, you'd think you'd be able to get some help now right? No, I get referred to my business partner. My original business partner charged $175 / hr and couldn't answer my coding questions appropriately. So get this, I spend $3000 on a course, then when I need help I get pointed to a business partner that charges $175/hr and doesn't have the knowledge to answer my questions.

As to dealing with Infor and your business partners. I use the plural, partners, because I've had the (dis)pleasure of needing to swap out business partners because in all honesty, one person cannot know and understand the entirety of this system that has had multiple homes with various development companies.

We've been paying Infor for their system for 8 months. We've spent tens of thousands on development already and we had to scrap everything from our first business partner and now we have to start over. Review collected by and hosted on G2.com.