AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/6/2020

"Infor CloudSuite Customer Relationship Management (CRM)"

5/5

What do you like best about Infor Customer Relationship Management (CRM)?

A Stable product.

Well Organised and easy to use Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

Web base administration configuration is difficult Review collected by and hosted on G2.com.

NC

Nicole C.

Marketing Executive

Mid-Market (51-1000 emp.)

12/14/2018

"Great for data gathering however slow and clunky"

2/5

What do you like best about Infor Customer Relationship Management (CRM)?

Infor is a great product for holding information about companies, people, opportunities, support tickets, documents etc... For me as a marketeer it is quite easy to create groups and segment the data for marketing purposes and export this across to other Marketing software. The system is also beneficial for keeping track of opportunities and recent contact with companies. For marketing purposes you are also able to associate campaigns / lead sources to opportunities and track the overall amount of leads generated from a single campaign which is pretty handy. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

I find infor to be very clunky and slow most of the time, it is definately not the most modern CRM system out there but it does do the job. It also crashes if my computer goes into 'sleep mode' and I need to relaunch it again. Not being able to have multiple windows / accounts open at once to switch back and forth from can is frustrating as I only have a 1 screen function when using infor. The system is quite dated in terms of reporting needs, we aren't able to get the reports and therefore have to manually use Excel. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

Would not recommend as there are better products on the market. Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

I would say when we first got the software it solved a lot of problems in terms of holding data and tracking companies and opportunities. However now we are wanting to upgrade to a more reliable software that is smoother and has more functionality in terms of reporting etc.. Review collected by and hosted on G2.com.

CW

Christine W.

Pinnacle Direct Manager

Mid-Market (51-1000 emp.)

12/17/2018

"Good CRM software for SME"

3.5/5

What do you like best about Infor Customer Relationship Management (CRM)?

Reasonably straightforward to use CRM system. Does what is expected in terms of monitoring customer information, collating data, and managing contracts and sales opportunities.

Managing groups is multi faceted and versatile.

Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

It is difficult to monitor opportunity close dates as the dates on the summary do not reflect the actual estimated close dates within each opportunity, which makes the monthly reviews a clunky process. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

Reasonable CRM for customer service Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

Infor CRM is in integral part of my day to day work environment and is used extensively with my dealings with customers from all areas from customer service to marketing. Infor allows me to monitor when customers are last contacted and visited so we can identify those needing contact.

We have a wealth of information which also allows me to tailor my comminications and sales/service efforts in a way which is most relevant to the customer in question. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

8/18/2019

"A great change from previous CRM’s"

5/5

What do you like best about Infor Customer Relationship Management (CRM)?

I love the ability to customize, connect all aspects of the company and pull much more helpful reports than previously. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

It is sometimes difficult to get to where I need to go (too many tabs/pages) Review collected by and hosted on G2.com.

UR

Verified User in Restaurants

Mid-Market (51-1000 emp.)

4/2/2019

"Infor for Sales Entry"

5/5

What do you like best about Infor Customer Relationship Management (CRM)?

It’s a very simple design that works well between sales and purchasing platforms. I like how you are able to track shipments and see a time log of when orders where received and invoiced. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

We have multiple locations and when entering an order it auto defaults to the home location. I’m constantly forcing the correct warehouse when inputting an order Review collected by and hosted on G2.com.

JD

Jonathan D.

Sales Operations Specialist

Computer Software

Mid-Market (51-1000 emp.)

3/21/2018

"Very custom, very hard to maintain"

1.5/5

What do you like best about Infor Customer Relationship Management (CRM)?

The easy access to the développement environment and the ease to manage contacts. We use the on premise version and an online portal to merge properly the contacts. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

The bulky and combursome aspect of the on premise client. We have issues with the client loading itself. We use remote desktop to offer the client at a faster speed, but it can barely help. We also didn't have all the documentation of the customization and so we can't offer the web experience. Review collected by and hosted on G2.com.

UW

Verified User in Wholesale

Mid-Market (51-1000 emp.)

4/27/2018

"There are better CRMs out there"

0.5/5

What do you like best about Infor Customer Relationship Management (CRM)?

I can see all points of contact on the same page right when I go to the account. I don't need to scroll down a bunch to search for them. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

There are too many ways to do the same thing. The interface is "crowded". It can be a little overwhelming and "clunky". Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

Consider other CRMs. I've used SalesForce and Hubspot CRM among others. These 2 are way better. Probably more expensive, but worth the investment I'm sure. Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

Keeping track of contact with prospects, leads and current accounts. Benefits are that there are records of who contacted who, and what they've been sent, as well as what email marketing campaigns they've received. Review collected by and hosted on G2.com.

JS

Jace S.

Customer Service Representative

Consumer Goods

Small-Business (50 or fewer emp.)

7/29/2018

"Great software!"

5/5

What do you like best about Infor Customer Relationship Management (CRM)?

I like the ease of connecting with my managers and seeing my schedule 24/7. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

I dislike the different format views depending on which link you use. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

Definitely give it a try. I like it a lot. Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

Bringing employees and managers together and increasing communication, scheduling flexibility, etc. Review collected by and hosted on G2.com.

AE

Verified User in Environmental Services

Mid-Market (51-1000 emp.)

4/5/2018

"Painful to use"

0.5/5

What do you like best about Infor Customer Relationship Management (CRM)?

It does contain customer information. Literally - that's the only plus for this solution. We get about 20% of what we paid for with this database. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

Most features don't work. After a few years of pain and suffering, they said the partner we hired deployed it incorrectly. Instead of making it right, we are left with a broken tool that we can finally afford to ditch. Building reports, changing format, manipulating data in any way is not working. We also can't clear duplicates. It's a mess. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

We stopped updating the versions, as they never fixed what should have been fixed on the releases, so we vowed to not pay them any more money. Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

It holds our customer data. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

7/30/2018

"It gets the job done"

3/5

What do you like best about Infor Customer Relationship Management (CRM)?

There are many different functions. You can see as little details as you want or as much as you need. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

It's not very intuitive - sometimes you just have to experiment with clicking different things to get the data you actually need. Review collected by and hosted on G2.com.