--- title: Infor Customer Relationship Management (CRM) Reviews meta\_title: 'Infor Customer Relationship Management (CRM) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 82 reviews by the users' company size, role or industry to find out how Infor Customer Relationship Management (CRM) works for a business like yours. aggregate\_rating: rating\_value: 3.3 review\_count: 82 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools ---

# Infor Customer Relationship Management (CRM) Reviews & Product Details

Claimed

###### Profile Status

This profile is currently managed by Infor Customer Relationship Management (CRM) but has limited features.  
  
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Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field. The best part about Infor CRM is that it’s built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CRM solution without compromise.

* * *

Seller
[Infor](https://www.g2.com/sellers/infor)
Discussions
[Infor Customer Relationship Management (CRM) Community](https://www.g2.com/products/infor-customer-relationship-management-crm/discuss)
Languages Supported

German, English, French, Italian, Russian

Solution Type

All-in-One

Overview by
Aaron Stein (Demand Gen | Digital Marketing | Product Marketing)

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## Value at a Glance

Averages based on real user reviews.

### Time to Implement

5 months

### Return on Investment

25 months

[
View More Pricing Information
](https://www.g2.com/products/infor-customer-relationship-management-crm/pricing)

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## User Insights

Average based on 82 real user reviews.

Implementation Time

5 months

Perceived Cost

$$$$$

[Log in to unlock pricing and user insights](/login)

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
II

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

3/23/2016

"Infor CRM has been a useful tool for our inside and outside sales team"

4/5

What do you like best about Infor Customer Relationship Management (CRM)?

The application is intuitive - users find it easy to add and retrieve information. Also, the application is integrated with ERP, which eliminates duplicate data entry. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

We are currently on the LAN version, and the integration with Infor ERP exists only in the Web version. This requires a major switch, although I'm not sure that's a bad thing - just a significant drain on resources. Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

Optimize the performance of our Inside Sales team. Increased communications between inside and outside sales. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery")
AM

Verified User in Machinery

Mid-Market (51-1000 emp.)

5/17/2016

"A long time user of SalesLogix"

4/5

What do you like best about Infor Customer Relationship Management (CRM)?

It is cost effective for those of us with a lot of concurrent users. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

Too many clicks to do things on version 8.1 Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

It is a cost effective solution and a better tool than Salesforce.com Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

Sales - More and more of our sales people are becoming proficient and using it regularly. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Jordan F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan F.")
JF

Jordan F.

Marketing Operations Specialist

Information Technology and Services

Small-Business (50 or fewer emp.)

6/17/2015

Business partner of the seller or seller's competitor, not included in G2 scores.

"Since Infor Aquired Saleslogix it is Amazing (Especially XBar for Outlook)"

5/5

What do you like best about Infor Customer Relationship Management (CRM)?

The Infor "XBar", Infor's Outlook Integration, is one of the best new features since SalesLogix became Infor CRM and is one of the best Outlook integrations on the market. Infor has listened to their customer base and is putting in tons of time and resources into the product. Infor also has one of the very best (and easiest to use) mobile clients for mobile sales teams. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

Infor CRM doesn't have as many integrations as Salesforce or SugarCRM. Also, Infor is harder to customize than Salesforce or Sugar.

Some user may also find that Infor isn't for their particular industry. It is a very horizontal product, but I see it working best for manufacturers and heavily-mobile sales teams. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

I recommend Infor for a wide variety of organizations with at least 10 salespeople. Especially mobile sales teams can benefit from things like a strong Outlook integration (XBar) and a uniform UI across Desktop, Tablet and Mobile. Infor also loops in really great quoting tools for the sales process. Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

We are solving problems among mobile sales teams and among teams with pour CRM user adoption. We have realized that the ease-of-use from Infor is extremely beneficial, especially to non-tech-saavy users.

Infor CRM is also a great true sales tool. It has a very pipeline focused way of reporting and closing deals. It makes a salesperson's job a lot easier to have terminology that actually speaks to the sales process. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management")
UN

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

5/18/2016

"Infor B2B CRM Application Review "

4/5

What do you like best about Infor Customer Relationship Management (CRM)?

Application is easy to use/under friendly Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

Customizing fields to meet our business needs Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

If CRM is in your business needs, definitely review this product Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

Verifying every business entity has been communicated via person.

Updated business contacts

Better understand employer needs Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Scott W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott W.")
SW

Scott W.

Regional Vice President

Financial Services

Small-Business (50 or fewer emp.)

3/19/2015

"A good way to organize my prospecting and record-keeping in one application"

3/5

What do you like best about Infor Customer Relationship Management (CRM)?

I like being able to attach documents. Our customized version allows me to view individual notes or scroll down through a continuous sales history, depending on what I want to do. When attaching doc's, I like being able to change the "description" so that the document name is easier to access within the contact record based on topic, while my general document storage is based first on the account name, then topic. Creating groups and associations lets me easily reference similar accounts meeting criteria that I define. Our customized version has a "description of business" window on the main contact window that is where I put my "crib notes" and important facts I want to easily reference, such as name pronunciation, what the company does, etc. - again user-defined. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

Search function is a little clunky. Speed search will give you every instance of that word, but it's usually too much to be useful. If you want to search a person's name, you first have to select contacts, then lookup contact, and then define your term carefully or it won't register. If you input the first and last name and try to look up "name equal to", it won't find it because it only registers the last name. I've tried to do an eBlast using SLX but was unable to get it to work. I hate that the system crashes unless I use the Firefox browser. I much prefer Chrome or even I.E. I can't believe SLX chose not to support those browsers. I hate that I can enter a bunch of data, and if I have to change a window quickly, I lose everything unless I obsessively click the "save" icon all the time. Very frustrating. I dislike that I can't rearrange the toolbar that contains the Contacts, Activities, Attachments, etc. I should be able to rearrange them to suit my needs rather than some arbitrary configuration. I use 7 out of 18 tabs, and I have little or no use for the rest of them. Our company uses the Opportunity tab as the location from where we salespeople generate deal write ups - however this process is plagued with problems, for example how the deal write up is linked to the contact record. The buttons that define the deal stages are balky and don't always function correctly. Would prefer the ability to use fonts and colors to highlight my notes. This function existed in ACT but disappeared in Saleslogix. I've occasionally used the mobile version and find it difficult to manage. Hard to find what I need with a difficult-to-navigate interface. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

We beta tested this for over a year. I was one of a handful of "guinea pigs" elected to do this. Painful experience for me, but helped us to work out the bugs before deploying it across the company. Our backoffice people still aren't proficient with it, so we need to do a better job of bringing all users into the fold. Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

The goal is to have one integrated application that lets the user take notes, manage customer interactions, arrange customer hierarchies, do emails, organize and link documents, schedule the calendar, etc. SLX does some of these functions well, others not so well or not at all. There's some overlap, but I still rely on Outlook as my primary calendar and email application and Windows Explorer as the best way to find a hard-to-locate document. . Overall, SLX is a lot better than just Outlook or ACT!, simpler to use than the Goldmine application I used with another employer - not sure if I like it as much as Salesforce. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

TP

Tonya P.

Sales Support Manager

Food & Beverages

Mid-Market (51-1000 emp.)

3/20/2015

"Nine year user - I couldn't work without it"

4/5

What do you like best about Infor Customer Relationship Management (CRM)?

It is easy to organize your customers and easily edit dropdowns for coding. We also use the Swiftpage module to send multiple newsletters and eblasts while recording a note of the send in the contact record - the included opt out feature helps protect our email from getting blacklisted.

The best feature for us is the ability to use tickets to create workflows and to generate visibility without documentation getting 'stuck' in someone's email. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

You can't do zip code range searches (e.g. 40 miles of 42011), and there are some common sense groups that you can't make without creating joins (which I just can't figure out), such as associations. It would be great if we were able to have advanced customer hierarchies for CPG.

For inside sales/telemarketing, I wish that activities could be sorted more, and that there were more options - almost like being able to create groups. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

Really think about your process flow before setting it up. We have tons of modifications that have been developed over many years of use - some still work for us and some don't. There is data we wish we had tracked from Day 1 that we missed. Getting executive buy in is key - they need to help ensure usage and adoption or it just won't work. The web and mobile upgrades are really fabulous, but Infor has been really intuitive with how they have expanded the Outlook integrations - every user can utilize the data without getting hardly any 'CRM' training at all.

Think outside the box - we've been told that we use InforCRM to manage workflows in ways that no one ever thought of, which is really neat.

I am not in IR, but I would like to see more out of the box options, such as ERP integration, and a way to more easily integrate with portals and online store platforms - we embrace the 'one stop shopping concept' and would have more adopters if integrations were easier.

Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

Time savings, visibility, improved communication, better customer service. The key for me is being able to track current tasks and projects while assigning work to others, and being able to check the status instantly. We have developed processes to use InforCRM to communicate batch orders rather than individual data entry, and to transfer order pick tickets without using email. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Simon S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon S.")
SS

Simon S.

Director, Enterprise Applications

Financial Services

Mid-Market (51-1000 emp.)

3/10/2015

"Infor CRM has grown with us as we have grown"

3.5/5

What do you like best about Infor Customer Relationship Management (CRM)?

We look at Infor CRM as a platform as opposed to an application. Our business loves that we can build pretty much anything they need within the application. Because this is an in house solution for us, we can make customizations without having to pay a third party. We have also found that Infor CRM has kept up changes in technology by introducing mobile and web versions of the application while still supporting their fat client. This allows us to keep our power users happy internally, but get critical information into the hands of our sales force using a slimmed down web version. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

First and foremost, we have not been able to get over the name change. SalesLogix was a great name. Overall the application has worked very well, but there are instances where support lacks. For example, the web client was rolled out with inadequate documentation. We spent a lot of development cycles trying to learn how the application worked instead of just reading about it. I would also like to see an upgrade path from the fat client to the web client. While we have built new pages with less data, we are now in a position where we have to maintain both versions. At some point we would like to only run the web version of the application but this will require a tremendous amount of work unless a migration tool is provided. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

There are several big name hosted CRM applications out there. They offer a lot of great functionality and some bells and whistles that Infor CRM does not have. However, one really needs to understand the total cost of ownership especially if you have an organization that wants your CRM application to be customized to how they do business. Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

We use Infor CRM to record our interactions with our customers for all of our products and services. The main benefit that we have realized is that we have a very high adoption of the product. There are two reasons. First, the application is very intuitive and easy to use at a variety of levels. Second, developing new functionality is fairly easy which allows us to keep the application relevant and get needed features into the hands of our users in a timely manner. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Rich E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rich E.")
RE

Rich E.

Application Development Manager

Logistics and Supply Chain

Enterprise (\> 1000 emp.)

1/29/2015

"Different Owner Same Great Flexibility"

4.5/5

What do you like best about Infor Customer Relationship Management (CRM)?

The strength in the Infor CRM product(SalesLogix) is and has always been the flexibility of the application. They have provided framework where we can customize and mold the application to fit our business needs and strategy. Thir long range goals of providing an application that can be accessed in a variety of different ways has always made this a superior product for people who don't have a cookie cutter business. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

If I were to complain about the product it would be address the Hotfix and upgrade capability of the application. Infor comes out with HF and service patches at a quick pace which doesn't allow a large organization as mine to move as quickly as they do. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

The base product is strong and very flexible. The capability exists to mold the application to fit your needs. Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

We have been in the process of sun setting 16 different sales systems into 1. The application has provided us the basis for everything moving forward. The next phases involve integration into our Master Data Model, and providing a full 360 degree view of clients and sales people. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery")
UM

Verified User in Machinery

Small-Business (50 or fewer emp.)

1/26/2015

"Great functionality, but cloud is slow and doesn't always work properly"

3.5/5

What do you like best about Infor Customer Relationship Management (CRM)?

Great functionality. The system is fairly easy to figure out and use. There are a lot of features already built into the system so we didn't need to customize much. The way you can create complex groups of data easily without programming knowledge is great. A skilled user (non-IT) can pull a lot of complex information. This allowed me (a non-IT user) to create useful dashboards for our sales people to easily see relevant data. It's great because users know what they want to see so having them able to get it themselves instead of waiting on IT to do it for them is really helpful. Plus, it's not just pulling a simple list. I haven't seen any other program with as sophisticated grouping options as this program offers. We also track capital equipment and the asset system is much more robust than other products. We like how you can add products to a sales opportunity and convert them to assets when the sales is won. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

It is slow on the cloud and somethings don't always work properly. We've tried putting every single person on the same operating system, same exact browser and still had some people have issue with the desktop integration sometimes working and sometimes not working. It makes sense if something never works, but is really annoying when sometimes it does and sometimes it doesn't. There doesn't seem to be reason why. It's very frustrating. We've also upgraded our networks internally and externally to have a fast connection, but it still is slow. We previously used the LAN version which didn't have any speed issues. Sometimes it is quick, but sometimes it can really hang. I really like what the software can do, when it actually does it. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

I think the move to the cloud has tested our patience with SalesLogix/Infor CRM. Although our sales people really appreciate the better accessiblity on the road, the speed and issues we've had with things working properly have been a strong drawback to the system. If anywhere accessibility isn't an issue, than I'd recommend the LAN version before the cloud version. Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

Our primary purpose of this software is be an aid to sales people in tracking sales opportunities. We also use it to store information about capital equipment owned by our customers that is used in the Ticket process. In addition to Tickets we also use it for tracking marketing activities. The campaigns allow us to easily see which events have been most profitable. It's also helpful to simply keep track of the activities required for carrying out those events. So it has been useful for Sales, Tech Support and Marketing. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![John S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John S.")
JS

John S.

Director of Telesales/Customer Service

Consumer Goods

Mid-Market (51-1000 emp.)

1/29/2015

"Things are getting better......"

2.5/5

What do you like best about Infor Customer Relationship Management (CRM)?

Prior to Infor acquiring Saleslogix I was not happy with the back end support and training materials availble from Saleslogix. Since Infor has taken over they seem to be really working hard to improve this. For the short time that Infor has had this CRM program I have noticed a substantial effrot being made to improve things. As a company, Infor has impressed me tremendously. I will hold my grade/review for the CRM itself to a Neutral rating in hopes that Infor will continue to improve. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

Back end (admin ) work needed to make changes to the system.

Outlook integration has been spotty at best

Over all look and feel of product was dated Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

Account & lead management for Telesales group. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

## Pricing Insights

Averages based on real user reviews.

### Time to Implement

5 months

### Return on Investment

25 months

### Perceived Cost

$$$$$

[
View More Pricing Information
](https://www.g2.com/products/infor-customer-relationship-management-crm/pricing)

Infor Customer Relationship Management (CRM) Comparisons

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##### 
##### Infor Customer Relationship Management (CRM) Features

Sales Force Automation

Contact & Account Management

Opportunity & Pipeline Mgmt.

Task / Activity Management

Marketing Automation

Email Marketing

Campaign Management

Lead Management

Mobile & Social

Mobile User Support

Reporting & Analytics

Reporting

Dashboards

Forecasting

[
View More Features
](https://www.g2.com/products/infor-customer-relationship-management-crm/features)

## Consulting Services for Infor Customer Relationship Management (CRM)

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##### Categories on G2

[CRM](https://www.g2.com/categories/crm)

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