CESAR JR J.
CJ
CESAR JR J.
Spare Parts Inventory Analyst
Mid-Market (51-1000 emp.)
"WMS helps a lot warehousing operation"
5/5
What do you like best about Infoplus WMS?

Identify the movement of the SKU like a ABC analysis. Review collected by and hosted on G2.com.

What do you dislike about Infoplus WMS?

Nothing I dislike about the WMS, I think the network connection would be the problem if its slow. Review collected by and hosted on G2.com.

RS
Ravinder S.
Small-Business (50 or fewer emp.)
"Infoplus Warehouse Management"
5/5
What do you like best about Infoplus WMS?

User-friendly interface, Automation capabilities, Easy to Implement, Support from Infoplus team through out the process. Increase efficiency, reliable Review collected by and hosted on G2.com.

What do you dislike about Infoplus WMS?

There could some more ehnacement in the customization part. Review collected by and hosted on G2.com.

Response from Joel Wilson of Infoplus WMS

Hi Ravinder - Thank you for sharing your positive experiences with Infoplus! We're delighted to hear that the user-friendly interface, automation capabilities, and support from our team have contributed to increased efficiency and reliability in your operations.

Your feedback on the customization aspect is valuable, and we appreciate your input. We are actively working on enhancements in this area to provide a more tailored experience for our users.

It's good to know that Infoplus is effectively addressing your inventory management and order processing needs. We're also pleased that our reporting and analytics features are helping you gain valuable insights into your operations.

If you have any specific customization ideas or further insights, please feel free to share them with our support team. We value your partnership and are committed to continually improving our services to meet the evolving needs of your business.

Thank you for choosing Infoplus as your WMS solution!

Verified User in Warehousing
UW
Verified User in Warehousing
Mid-Market (51-1000 emp.)
"Have been running a warehouse that operates using the software for a few years."
4/5
What do you like best about Infoplus WMS?

It looks really clean and a lot of the features are pretty straight forward to use. The scripts and open api have also been very helpful. Review collected by and hosted on G2.com.

What do you dislike about Infoplus WMS?

The UI isnt always the nicest to work with from a customization standpoint. Review collected by and hosted on G2.com.

Response from Joel Wilson of Infoplus WMS

Hello - Thank you for sharing your experience with Infoplus WMS. We're happy to hear that you've found the platform clean, with straightforward features, and that the scripts and open API have been beneficial to your warehouse operations.

Your feedback on the UI customization is valuable, and we appreciate your honesty. We understand the importance of a user-friendly interface, and we're actively working on improvements to enhance the customization experience for our users.

It's great to know that Infoplus is effectively addressing your standard warehouse management needs, including inventory management, order processing, shipping, and work trails. We're also glad to hear that the platform provides additional value for kitting purposes, meeting your specific requirements.

We appreciate your partnership and feedback. If you have any further suggestions or specific aspects you'd like to see improved, please feel free to reach out to our support team.

Thank you for choosing Infoplus as your WMS solution!

Verified User in Logistics and Supply Chain
UL
Verified User in Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"Good tools and robust WMS, but ping rate deduction and latency is an issue."
2.5/5
What do you like best about Infoplus WMS?

I like the audit and item activity log functions, its easy to trace most inventory issues on infoplus Review collected by and hosted on G2.com.

What do you dislike about Infoplus WMS?

Slightly buggy and again with the Latency. Updates in infoplus take a while to update on other sites that they are connected to through API. Review collected by and hosted on G2.com.

Response from Joel Wilson of Infoplus WMS

Hello - Thank you for sharing your thoughts on Infoplus. We're glad you find the audit and item activity log functions helpful for tracing inventory issues.

We hear your concerns about system bugs and latency. Rest assured, we're actively working on improving these aspects to ensure real-time updates and a smoother experience.

Your feedback on inventory challenges is valuable, and we're committed to addressing issues related to unfulfilled orders and inventory reallocation. Please reach out to our support team as we feel like there may be some areas where we can suggest process improvements that will keep from having inventory problems when unfulfilling an order.

We appreciate your partnership and are dedicated to enhancing Infoplus to meet your expectations. If you have further suggestions, please share them with us.

Thank you for choosing Infoplus as your WMS.

Verified User in Warehousing
AW
Verified User in Warehousing
Small-Business (50 or fewer emp.)
"Decent system but could be faster"
3.5/5
What do you like best about Infoplus WMS?

Smart filters is a great way to sort and narrow the data you want to see on a reg basis. Navigation in the WMS is good and easy to learn Review collected by and hosted on G2.com.

What do you dislike about Infoplus WMS?

System is slow and sluggish. Mass updating or loading data takes a long time and unless you have I.T. staff who knows Java Script and can do some custom programing. Product allocating to locations rather than pallets make it difficult to move product that has outstanding allocated picks. Review collected by and hosted on G2.com.

Response from Joel Wilson of Infoplus WMS

Hello - Thank you for sharing your thoughts on Infoplus. We're happy to hear that you appreciate the smart filters for sorting and narrowing data, as well as find the navigation intuitive and easy to learn.

We understand your concerns regarding system speed and performance during mass updating or data loading. Our team is actively working on optimizing these processes to enhance the overall speed and responsiveness of the system. Additionally, we appreciate your feedback about product allocation, and we're exploring ways to improve the efficiency of moving products with outstanding allocated picks.

Also, we now have a Pro Services team that create custom workflows that are enabled by JavaScript.

It's great to know that Infoplus WMS is assisting you in batching orders efficiently, allowing for better resource allocation. We value your business and are committed to addressing your concerns to provide an even more streamlined experience.

If you have any further suggestions or specific details about your experience, please feel free to reach out to our support team. We appreciate your feedback as it helps us improve our platform.

Thank you for choosing Infoplus WMS.

Verified User in Logistics and Supply Chain
AL
Verified User in Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"Consistent Software by people who care about your business."
5/5
What do you like best about Infoplus WMS?

It is a software the is constantly upgrading- and it is run by people who listen to what your business needs. It was simple to integrate and immediately upgraed our ablility to perform both in shipping deliverables and invetnory deliverables.

The customer support is very responsive. Review collected by and hosted on G2.com.

What do you dislike about Infoplus WMS?

There are limitations as to how automated you can make your workflow. Review collected by and hosted on G2.com.

Response from Joel Wilson of Infoplus WMS

Hello - Thank you for your positive review! We're happy that Infoplus has consistently upgraded your shipping and inventory capabilities, been able to solve inventory discrepancies, and is able to connected seamlessly to TMS services for your eCommerce clients.

Your feedback on our responsive customer support is appreciated! We're actively working on enhancing workflow automation, understanding its importance to your operations.

We value your business and look forward to continuing to meet your evolving needs. If you have further suggestions, feel free to reach out to our support team.

Thank you for choosing Infoplus as your WMS solution!

Verified User in Retail
AR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Flow of Warehouse process is good"
5/5
What do you like best about Infoplus WMS?

All warehouse system is handled within a single application Review collected by and hosted on G2.com.

What do you dislike about Infoplus WMS?

Number of features available, customer support Review collected by and hosted on G2.com.

Response from Joel Wilson of Infoplus WMS

Hello - Thank you for taking the time to provide feedback on your experience with Infoplus. We're happy to hear that you appreciate the convenience of having all warehouse operations handled within a single application.

We understand your concerns regarding the number of features and customer support. We are actively working to enhance our feature set, and we appreciate your input in helping us prioritize improvements. Additionally, we take customer support seriously, and we apologize if you've encountered any challenges. We are committed to addressing any issues promptly to ensure a better support experience for you.

It's rewarding to know that Infoplus is effectively addressing the manual warehouse operations you previously had, bringing about operational efficiencies. We value your business and are dedicated to continually improving our platform to better meet your needs.

If you have specific feedback or further details you'd like to share, please feel free to reach out to our support team. Your insights are crucial to our ongoing efforts to enhance the Infoplus experience.

Thank you for choosing Infoplus.

Verified User in Food & Beverages
TF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"Extreme satisfaction"
5/5
What do you like best about Infoplus WMS?

Suport is fast, Software is working as indeed Review collected by and hosted on G2.com.

What do you dislike about Infoplus WMS?

Nothing until now, the support is fast and always replies on time. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
UL
Verified User in Logistics and Supply Chain
Mid-Market (51-1000 emp.)
"InfoPlus is the leading Warehouse Management System!"
5/5
What do you like best about Infoplus WMS?

I love how user-friendly InfoPlus is, plus the shortcut key that brings up the quick menu. Review collected by and hosted on G2.com.

What do you dislike about Infoplus WMS?

There's not much I dislike about InfoPlus, I would like to see an additional filter to search for orders with attached files/labels. Review collected by and hosted on G2.com.

Taylor O.
TO
Taylor O.
Head of Operations
Small-Business (50 or fewer emp.)
"Surprisingly powerful, flexible, and affordable warehouse management & order management platform"
5/5
What do you like best about Infoplus WMS?

It's a surprisingly powerful warehouse management platform offered at a very competitive price. We use it for standard warehouse functions (managing inventory, locations, etc) and outbound order functions (picking & packing, order assembly & kitting, and order shipping). Tried a bunch of other platforms before this - it's the only one that is reliable and flexible enough to meet our needs. It has replaced 3 other systems that we used to have to manage seperatley. It took only a couple weeks to fully setup the warheouse, and only about an hour to properly integrate it into our ecommerce platform.

In partnership with our 3rd-party warehouse, it has allowed to us be highly automated. It quite literally runs our warehouse, and it seamlessly integrates with our ecommere platform so customers can place and order and it will show up at their door without any additional commands/input.

Bottom line - Infoplus is powerful, easy to integrate, and surprisingly affordable. We wouldn't be able to manage our warehouse or ship orders without this system. Review collected by and hosted on G2.com.

What do you dislike about Infoplus WMS?

Honestly, nothing. Maybe one thing: about a year ago we didn't like how the system was priotizing & processing orders coming off of back-order, but we reached out to Infoplus support team and within an hour they instructed us on how to change the the settings to do what we wanted (like I said, powerful & super flexible system). Regardless, the support level and speed was awesome - they know they are business critical for most customers, so they take the support aspect really seriously and they seem like experts in warehouse management best-practices. Review collected by and hosted on G2.com.