What I like most is the possibility of seeing the real problem that clients cannot receive the token via SMS or email. Review collected by and hosted on G2.com.
The platform is not very intuitive, it has several tabs and possibilities to explore, it could be more straightforward. Review collected by and hosted on G2.com.
The ease of delivering information to the company's clients, with mass dispatches of informational and security emails. We use it as a means of communication with our customer base. In addition to checking whether a token was actually sent or not, whether the client received it or not, and in cases of sending failure, we can know the diagnosis. Review collected by and hosted on G2.com.
The platform is not very intuitive and shows some slowness in certain aspects. Review collected by and hosted on G2.com.
It gets the job done. We use it to send out SMS and communicate with our customers via Whatsapp. It does both of these things with no issues. Review collected by and hosted on G2.com.
The current UI is quite old-school and not exciting to be used. Conversations Agent licenses are being billed separately at the moment. This billing structure is something that is not ideal as well, given the fact that other providers out there can throw in unlimited licenses for about the same price. Review collected by and hosted on G2.com.
Thank you for your review! We'll make sure to forward your feedback to our team. :)
It was very easy to integrate it with our CRM. Billing part is also smooth. Data is also available for all the campaigns sent using infobip as service provider which helps in analysis. Review collected by and hosted on G2.com.
Cost is little bit high. That can be worked upon. Review collected by and hosted on G2.com.
The percentage of SMS delivery is normally higher than 97% and very fast and what's most important: they have direct phone lines which generates trust for our company. They assign you an Account manager who answers your questions at all times. Also, friendly platform and good fare. Review collected by and hosted on G2.com.
The data they provide could be more complete, also, they should help us generate a funnel or attribution model to understand how many users reached the final purchase. We had to do this ourselves in the company. Review collected by and hosted on G2.com.
Hi Natalia, thank you so much for writing this review!
Infobip allows me to create sophisticated enough interactions entirely through the UI that allow me to create Chat experiences that go beyond simple self-service. Review collected by and hosted on G2.com.
The product would benefit greatly from global variables, double verification on deleting elements and troubleshooting functionality. Review collected by and hosted on G2.com.
Thank you for the review! We're glad to hear you've been finding our solutions useful, and we will forward your feedback to our experts.
Innovation and user friendly interfaces and documentation. Easy on boarding of clients, clear reporting and billing.
Account manager is always available to assist with issues or even drafting of tenders.
Communication of possible outages is on time and always clear. Review collected by and hosted on G2.com.
The cost of support is on the high side, even though it is always available. The fact that there is no local support. Review collected by and hosted on G2.com.
Thank you for the rating, it really means a lot to us!
The platform is easy to use, the statistics are adequate and above all its practicality to connect from any PC without presenting intermittence. Review collected by and hosted on G2.com.
What you can improve is using colors to identify different functions within the platform. Review collected by and hosted on G2.com.
Hi Nancy, thank you for the great review, we really appreciate it! :)
Application is easy to use. Sending SMS blasts and importing audiences is also very easy. Review collected by and hosted on G2.com.
The choice of words for the menu name is a bit confusing, like the "moment" menu which means to create a new campaign, why isn't it called a campaign? Beside that the menu name and the url for those menu is different, the menu name is "moment" but the url name is "https://portal.infobip.com/communications/".
The date format keep changing and confusing. In communications dashboard section, Initial campaign setting, and the campaign preview before sending, format date is different, why not use this date format: day-month-year (5-Ags-20)?
It would be great if you could add the delivery date and time for the campaigns that have already been sent as well in the communications dashboard.
Top Up process that not automatic making it less convenient for users.
Approval template for WA blast is still manual, hope there will be improvement, so we can request WA approval template in Infobip dashboard, and get the status response from the dashboard too. Review collected by and hosted on G2.com.
Thank you for the review! We'll forward your suggestions to our colleagues. :)
I like most because I can quickly send messages to clients and pull a report at any time. I can send messages to clients very quickly, anytime and anywhere. Review collected by and hosted on G2.com.
I don't like anything about this organization because I think it's a great operator for our organization. Keep working as it is. Review collected by and hosted on G2.com.
Thank you for the review and the kind words!