--- title: Infobip Reviews meta_title: 'Infobip Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 58 reviews by the users' company size, role or industry to find out how Infobip works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 58 scale: '5' date_modified: '2026-08-07' parent_category: name: Development url: https://www.g2.com/categories/development --- # Infobip Reviews **Vendor:** Infobip **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.3/5.0 **Total Reviews:** 58 ## About Infobip Infobip is a global AI-first cloud communications platform that enables businesses to create connected customer experiences across marketing, sales, and support - from a single, natively built platform. Through one platform, Infobip delivers omnichannel engagement, identity, authentication, and contact centre solutions across SMS, WhatsApp, Email, Viber, Voice, and more helping brands simplify customer communications, drive growth, and improve loyalty. Infobip's infrastructure reaches over 7 billion mobile devices across six continents through 10,000+ connections, including 800+ direct operator connections - one of the largest carrier networks in the industry. New to Infobip? Start for free, no credit card required. The Infobip Self-Service portal lets businesses sign up and start testing in minutes. Explore SMS, WhatsApp, Email, Viber, and Voice on a free trial with up to 100 messages included. When you're ready to scale, choose a pay-as-you-go model for flexible usage, or opt for volume packages with dedicated onboarding, support, and professional services. Whether you're a startup exploring your first campaign or an enterprise managing billions of interactions globally, Infobip has a path that fits. Founded in 2006 by CEO Silvio Kutić and Izabel Jelenić. Headquartered in London with offices across 6 continents. ## Infobip Pros & Cons **What users like:** - Users appreciate the **ease of use** of Infobip, noting seamless integration and effective omnichannel solutions for customer engagement. (3 reviews) - Users highlight the **easy integrations** with various tools, enhancing functionality and customer engagement across channels. (3 reviews) - Users value the **easy integrations** with other systems, enhancing customer engagement through a seamless omnichannel experience. (3 reviews) - Users value the **easy integration and omnichannel engagement** that Infobip offers, enhancing customer connections effectively. (1 reviews) - Users value the **engagement increase** from Infobip's omnichannel approach, enhancing customer connection and segmentation effortlessly. (1 reviews) - Features (1 reviews) - Segmentation (1 reviews) **What users dislike:** - Users experience **poor customer support** with slow response times, averaging around three days for replies. (3 reviews) - Users face **delays in support response** , often waiting around three days for assistance, affecting their overall experience. (2 reviews) - Users find the **poor response** time from Infobip support frustrating, often waiting several days for assistance. (2 reviews) - Users experience **delay issues** with Infobip's support team, impacting their overall satisfaction and resolution time. (1 reviews) - Users feel that the **limited features** of Infobip hinder functionality, especially the lack of basic options like cropping. (1 reviews) - Missing Features (1 reviews) - Users experience **delayed responses from the support team** , which can hinder timely problem resolution. (1 reviews) - Slow Service (1 reviews) - Users experience frustrating **delays in support responses** , impacting their overall satisfaction with Infobip. (1 reviews) ## Infobip Reviews ### 1. A Complete Solution That Just Works—even with CCAAS Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos B. | Telephony Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Infobip?** It works!! it provides a complete solution for my needs even when integrating with other CCAAS systems **What do you dislike about Infobip?** Support is sometimes slower to respond than I’d like. **What problems is Infobip solving and how is that benefiting you?** It provides my CCaaS with a way to add a true omnichannel solution. Adding digital channels and chatbots to my existing voice CCaaS has allowed us to expand our portfolio of services without having to move to a completely different CCaaS. ### 2. Omnichannel Excellence with Easy Segmentation **Rating:** 4.0/5.0 stars **Reviewed by:** Karthikeyan D. | Life cycle Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Infobip?** Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to engage. Integration is also easy. **What do you dislike about Infobip?** Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three days to receive a response from them. **What problems is Infobip solving and how is that benefiting you?** Omnichannel tool ### 3. Best tool for all your sms and whatapp solution **Rating:** 5.0/5.0 stars **Reviewed by:** Anuj G. | Marketing Automation Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Infobip?** They have best integration with almost all the best tools, its very easy to use **What do you dislike about Infobip?** Sometimes, the support team responds with delays. **What problems is Infobip solving and how is that benefiting you?** They assisted us in capturing click rates and provided us with direct access to the bot journeys. ## Infobip Discussions - [Is it possible go get support for creating a virtual assistant for my clients.](https://www.g2.com/discussions/38786-is-it-possible-go-get-support-for-creating-a-virtual-assistant-for-my-clients) - 1 comment, 1 upvote - [How we can simplify the time and process to implement whatsapp for business?](https://www.g2.com/discussions/30361-how-we-can-simplify-the-time-and-process-to-implement-whatsapp-for-business) - 1 comment - [View Infobip pricing details and edition comparison](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290835&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A08%3A19+-0500&secure%5Bsession_id%5D=33c2971f-d188-4c35-9c08-2f598ec879f2&secure%5Btoken%5D=8151b76afa87f0573b4ab9bcf045460ec58415f2aa334480b2bc9382fd537ab3&format=llm_user) ## Infobip Integrations - [Chargebee](https://www.g2.com/products/chargebee/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Vocalcom](https://www.g2.com/products/vocalcom/reviews) ## Infobip Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Alerts/Notifications - Drip Campaigns - Customer Segmentation **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing - Activity Dashboard - Activity Tracking - A/B Testing **Support** - Documentation - Community Support - Professional Support **Platform** - Integrations - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability - Workflow Management - List Management - Template Management - Email Management - Subscription Management - Click Tracking **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **Additional Functionality** - Third-Party Integrations - Customizable Branding - Email Monitoring - Generative AI - Mobile Access - WYSIWYG Editor - Real-Time Data - Unsubscribe Database - AI Copilot - Drag & Drop - Geolocation - Event Triggered Actions - Simple Mail Transfer Protocol (SMTP) - Contact Database - Campaign Analytics - SMS Messaging - Customizable Forms - Autoresponders - Email Marketing - Message Personalization - Reporting/Analytics - Dynamic Content - Customizable Fields - Campaign Scheduling - Email Distribution **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **AI - RCS Business Messaging** - AI ## Top Infobip Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (460 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews)