Martha A.
MA
Martha A.
Auxiliar de social media e influencer mkt
Mid-Market (51-1000 emp.)
"I enjoy work with Influencity everyday for discover a new profiles"
5/5
What do you like best about Influencity?

The system for discover influencers and diversity filters Review collected by and hosted on G2.com.

What do you dislike about Influencity?

Many profiles on others platforms show their followers gender levels as woman´s whereas Influencity indicates them as men´s. Review collected by and hosted on G2.com.

Response from Marta Morales of Influencity
Edit edit

Thank you very much for your feedback, Martha! We are glad to know that Discover is being a helpful tool for your daily life.

Verified User in Broadcast Media
AB
Verified User in Broadcast Media
Small-Business (50 or fewer emp.)
"Detailed and well-crafted information about what I'm looking for, in addition to speed."
5/5
What do you like best about Influencity?

The clean layout, but well-crafted and the richness of information. Review collected by and hosted on G2.com.

What do you dislike about Influencity?

Could improve the loading speed of Instagram profile information a bit more. Review collected by and hosted on G2.com.

Response from Flor Murillo of Influencity
Edit edit

We are very happy to know that you liked the design of Influencity. We are constantly working to improve the user experience, so that they have all the information at their fingertips and, at the same time, it is easy to use. It's great to know that our profile analysis helps you make decisions about your campaigns :)

We will take your comments into account regarding the timing of some analyses, but we are working on it at the moment. Your CSM will contact your team to show what is already available.

Thank you for sharing your experience!

JR
Jared R.
Mid-Market (51-1000 emp.)
"A complete tool"
5/5
What do you like best about Influencity?

I like the extensive database it offers and the quick way to access the information. This greatly facilitates the search and selection of influencers for each brand I manage compared to doing a manual search. Review collected by and hosted on G2.com.

What do you dislike about Influencity?

I dislike the way in which every action we have available is measurable, as it is an expensive tool. Review collected by and hosted on G2.com.

Response from Flor Murillo of Influencity
Edit edit

Thank you for your comment! We are glad that you enjoy our extensive database and the speed of access to information. We are pleased to know that we have made it easier for you to search for influencers and access key metrics :)

Thank you very much for your feedback and for trusting us!

Verified User in Marketing and Advertising
IM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Excellent social listening tool"
4.5/5
What do you like best about Influencity?

Easy to navigate and use - very good coverage and the overlap tool is sensational. Review collected by and hosted on G2.com.

What do you dislike about Influencity?

The format of the export to CSV requires quite a bit of manual manipulation to be able to use coherently. Review collected by and hosted on G2.com.

Response from Flor Murillo of Influencity
Edit edit

It's great to hear that Influencity is helping you understand potential target markets, and that you find it easy to use! Monitoring is our latest launch, and we are thrilled that you are making the most of it. The customer experience is super important for us :)

Thank you for choosing us!

Verified User in Public Relations and Communications
AP
Verified User in Public Relations and Communications
Small-Business (50 or fewer emp.)
"Useful, easy to use, practical."
4.5/5
What do you like best about Influencity?

It's a very useful tool for searching for influencers and obtaining metrics.

It has a very good customer service and follow-up. The team is always available to have touch points, solve requests and send updates and news about new functionalities of the tool. The possibility of monitoring campaigns and results more immediately. Review collected by and hosted on G2.com.

What do you dislike about Influencity?

There is not always data on influencers, sometimes it takes days to analyze and does not send the metrics. Review collected by and hosted on G2.com.

Response from Flor Murillo of Influencity
Edit edit

We're glad to hear that you find Influencity useful and practical for searching for influencers and obtaining metrics.

We appreciate your feedback about our customer service and follow-up, we are here in case you need anything from us :)

We are constantly working to improve our services and provide more immediate results, so we will take your feedback into consideration.

Thanks for sharing your experience with us!

Verified User in Biotechnology
UB
Verified User in Biotechnology
Enterprise (> 1000 emp.)
"Great Customer Service"
3.5/5
What do you like best about Influencity?

The customer service is fast, and although a lot of the team is not in the U.S., they still answer promptly when I have questions or issues. The platform itself is pretty self-explanatory and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Influencity?

There are a few features that I wish would be included in Influencity but for the price, it's worth not having those features. Review collected by and hosted on G2.com.

Response from Flor Murillo of Influencity
Edit edit

Thank you for your positive feedback! We're glad to hear that you find our customer service fast and responsive. We're constantly working to improve our platform, so it's great to hear that Influencity is helping you streamline and save time with influencer marketing. We're committed to providing a user-friendly experience and valuable reporting to make your job easier.

Thank you for supporting us!

CC
Claudia C.
Small-Business (50 or fewer emp.)
"it has been quite good, with some difficulties"
4.5/5
What do you like best about Influencity?

It has been a good platform that features several functionalities, good search filters for the price; it is what we were looking for. Review collected by and hosted on G2.com.

What do you dislike about Influencity?

I have encountered 2 difficulties using the platform. The first is that I don't have a search function where I already have selected profiles and I can't search for them easily.

The second point is more urgent, because when doing the search we can see an estimate of the influencers' metrics. We made a selection only from the search because I have much less analysis. Then, when we already selected the profiles, upon doing the analysis, the engagement changed a lot; it was much less than what the search showed me, and that affected me when selecting the profiles. Review collected by and hosted on G2.com.

Response from Flor Murillo of Influencity
Edit edit

Hello Claudia! Thank you very much for all your feedback. We are glad to know that the filters in our search engine help you find the influencers you need :)

Regarding the first point you mentioned, once you find the influencer you like, you can save them in our IRM product, where you can create and organize your own database.

On the other hand, our Discover database (the search engine) is updated every month and a half, while the data you see when analyzing a profile is in real-time, which is why you might see a difference between them.

In any case, it is something we will consider for future developments.

Thank you for your trust!

Grecia D.
GD
Grecia D.
Account Manager
Small-Business (50 or fewer emp.)
"is a very efficient tool"
5/5
What do you like best about Influencity?

the best thing about influencity is the amount of filters that allow you to have a much more accurate search. Review collected by and hosted on G2.com.

What do you dislike about Influencity?

I can't search simultaneously on two platforms, it only lets me search on one social network. Review collected by and hosted on G2.com.

Response from Flor Murillo of Influencity
Edit edit

Thank you for your feedback, Grecia. We will take it into consideration for future improvements.

It's great to hear that Influencity has helped you with your influencers and provided detailed information. We appreciate your support!

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"A very comprehensive platform"
4.5/5
What do you like best about Influencity?

Influencity is a very comprehensive platform that allows you to manage everything related to influencer marketing. From the search to the final reports, everything is implemented and can be done from the same platform, which also has interesting integrations with Metricool and Shopify. Additionally, their customer service staff is always ready to lend you a hand. Review collected by and hosted on G2.com.

What do you dislike about Influencity?

In the preparation of reports, you must manually add the publications and stories of the influencers. Although it is true that they are working on improving this aspect. Review collected by and hosted on G2.com.

Response from Flor Murillo of Influencity
Edit edit

Thank you for your comment! We are glad to know that you find our platform comprehensive and useful for managing everything related to influencer marketing, from search to final measurement. We appreciate your words about our integrations and the support of our customer service team.

We are constantly working on further improving the platform, and that is why we are pleased to know that Influencity can help you manage your influencer marketing campaigns from one place :)

Thank you for trusting us!

Beverly P.
BP
Beverly P.
Small-Business (50 or fewer emp.)
"A very useful tool"
4.5/5
What do you like best about Influencity?

The best thing about this tool is the ease of use, it is very intuitive, the search filters are very accurate and the metrics it provides have been of great help for my work. Review collected by and hosted on G2.com.

What do you dislike about Influencity?

perhaps the number of steps that must be followed to register a profile/influencer on the platform to obtain all their data and metrics, but beyond that it is a very good tool Review collected by and hosted on G2.com.

Response from Flor Murillo of Influencity
Edit edit

We're glad to hear that you find Influencity intuitive, with accurate search filters and helpful metrics.

Also, we appreciate your feedback about the registration process and will take it into consideration for future improvements.

Thanks for your support!