"After speaking with several leaders at Inflow they have a great vision and are a breath of fresh air from the typical MiTel vendors that you find on every corner. The tiered approach of having an account rep, and help desk, and a quality assurance manager that we can talk with is reassuring. It is rare to find a phone company that cares enough to provide multiple contacts for us to reach out..."

"Easy to work with and knowledgeable....."

"The most satisfying part about Inflow is our Account Manager, Tarik. He has helped us work through partnership issues with Genesys, align strategy sessions with the proper experts and ultimately listens to our needs and feedback and adjusts appropriately."

"Their support staff is top-notch. We have used other service providers for ShoreTel support in the past, and have always been let down. InFlow has been there with every promise, every step we take, and we couldn't be happier. Their knowledge base is unmatched, and the support staff are second-to-none. I can't imagine going back to supporting ShoreTel/Mitel without them. They make my job as the..."

"Support is very responsive and they know their stuff."

"Extremely knowledgeable, friendly, and professional support every single time. Reaching out to Inflow for support is like reaching out to an old friend. Every time you need support Inflow's team takes ownership of the problem in such a manner you realize they actually care about fixing the issue for you. Most people only put reviews when it's negative. You know a company has to be doing..."

"Our initial support provider left a lot to be desired, so we searched for another. The next provider had a great song and dance, made some promises about the support we would receive, but when the time came for them to "put their money where their mouth is" they let us down. When we were approached by Inflow, we were skeptical, because we'd been made promises before. We gave them a chance and..."

"Inflow takes ownership of any issue I report to them. I am able to get an up-to-date status from the customer portal and they are very transparent. Inflow prides themselves on their fast call-answer times and that anyone who answers the phone is a qualified technician who can start the process of problem determination and remediation. I never feel like an inconvenience whenever I call or..."

"These folks have always gone out of their way to help answer questions. Quick response time on support issues, and willing to give guidance on out of scope questions."

"Inflow's project management in ramping up our phone system was very well executed. Their team knew the product well and got us up and running quickly. Their ongoing support and maintenance of the system was excellent as well. They always answer the phone and their team of support agents know the product very well and were easy to work with."

"I really appreciate how quick I get a response , even if it is a quick email to ask a question regarding the issue at hand. I believe the fast response time shows that you really care about the customers needs, and want to make sure to reach out, and resolve ASAP."

"Communication is great and they follow up to check in and keep things going. They also explain things throuroughly. They will also be helping us with our upgrades when it becomes available. Project is on hold."

"We have been with Inflow for going on 2 years and the experience has been very positive. The most outstanding experience is their first call resolution. Many service organizations would like to excel at first call resolution, but few achieve a solid record of providing it. The second is that if the engineer taking your call needs extend the skills necessary to resolve the problem at hand (one..."

"Inflow has responsive support and will escalate issues their technical experts as needed."

"Inflow's knowledge, customer service, attention to detail, commitment to the customer, sales team and value. Inflow techs don't operate in silohs. Problem solving is a team effort. Inflow makes sure we have what we need to operate now and in the future! Inflow provides a great value and ROI."

"I honestly enjoy the welcoming personalities of the Inflow employees. Anytime I've had to work with any member of Inflow over the phone or email, they have always left an impression of caring about our business as if it were there own. Not many companies have the same sentiment these days. I like not feeling like were just another account number."

"Their pricing is competitive and you get more services for the price you pay. I do like the extra's that are included in plans because they actually/actively benefit our organization. I had multiple vendors try to get our fax server to work with our SIP based phone system and no one could do it but Inflow. I also enjoy reading their KBs that have the answers to nearly everything I need."

"I like that Inflow offers BrightMetrics as part of their package. While they were a little more expensive than our previous partner, the bang for the buck is great. The tiering of their support plans is great for us - since I generally manage the phone system and handle all MACs, it provided the right support at the right price. Did I already mention BrightMetrics? That alone is worth going to..."