Inflow Communications Reviews & Product Details

Updating foreign language AAs, HA advising, Fax to SIP integration, and backing up critical phone infrastructure. Review collected by and hosted on G2.com.

Their pricing is competitive and you get more services for the price you pay. I do like the extra's that are included in plans because they actually/actively benefit our organization. I had multiple vendors try to get our fax server to work with our SIP based phone system and no one could do it but Inflow. I also enjoy reading their KBs that have the answers to nearly everything I need. Review collected by and hosted on G2.com.

We recently opened 2 new clinics in a very short time-frame, and InFlow was available for every part of it, from programming the new switches to getting them setup in the Director. We had replaced a switch in another clinic not too long ago, and they assisted with that. However, I didn't remember how to update the network settings on the switch, got stuck, and had to call them again. They didn't make me feel small for not remembering how to do something, they helped me do it and helped me understand it moving forward. Review collected by and hosted on G2.com.

Their support staff is top-notch. We have used other service providers for ShoreTel support in the past, and have always been let down. InFlow has been there with every promise, every step we take, and we couldn't be happier. Their knowledge base is unmatched, and the support staff are second-to-none. I can't imagine going back to supporting ShoreTel/Mitel without them. They make my job as the Phone SysAdmin super easy, and are always ready to assist me with anything from a simple knowledge question, to a large project.

I wouldn't want anyone else on my side! Review collected by and hosted on G2.com.

We had a very outdated Shoretel Communicator environment with lapsed support contract. Inflow was able to get up updated to the latest version very painlessly. The no nonsense knowledgeable support staff were very pleasant to work with remotely. I felt as if I was one of the team as we made the journey to the several revision upgrade path. The staff are also very good to point out best practices that help secure the environment and make the system more efficient. There were a few items previously overlooked that the support team identified and assisted with during the migration. Review collected by and hosted on G2.com.

I honestly enjoy the welcoming personalities of the Inflow employees. Anytime I've had to work with any member of Inflow over the phone or email, they have always left an impression of caring about our business as if it were there own. Not many companies have the same sentiment these days. I like not feeling like were just another account number. Review collected by and hosted on G2.com.

We purchased a ShoreTel system 2014 with TAC support and found we knew more about the system than they did. We found Inflow in 2016 and found the situation is Reversed. They have a team with the knowledge, the drive and the ability to think outside the box that has enabled us to maintain and expand our system and at a lower cost. Without a doubt, the technicians at Inflow take customer service and problem solving seriously. We have had a few complex issues that they were able to solve by either having the knowledge or taking the time to find the answers. We have seen that the communication is superior, timely, consistent, and relevant. When a voice switch, Inflow jumped into action to make sure we got the replacement unit as soon as possible They restored our system from backups and we were back in business. The technicians are always patient, polite, and listed to the customer when working an issue. Review collected by and hosted on G2.com.

Inflow's knowledge, customer service, attention to detail, commitment to the customer, sales team and value. Inflow techs don't operate in silohs. Problem solving is a team effort. Inflow makes sure we have what we need to operate now and in the future!

Inflow provides a great value and ROI. Review collected by and hosted on G2.com.

I have worked with Inflow on many projects at several businesses. They are great with everything from VOIP Shoretel/Mitel phone system setup, PRI trunking, to day-to-day service/support, and physical location changes/moves. We moved recently and made the choice to have Inflow Communications support onsite for the PRI circuit move and hookup. I am glad that they were on-hand for the project as it became more complicated that anticipated (due to the carrier, not Inflow) and I was thankful that Inflow was present in order to deal with the unexpected complications. They do a great job of not pushing solutions that could be overkill in terms of technical capabilities or cost. Being able to appropriately scope their recommendations to fit the needs of their diverse clients is a skill that I appreciate and why I would recommend Inflow Communications to other small-to-medium businesses. Review collected by and hosted on G2.com.

Inflow has responsive support and will escalate issues their technical experts as needed. Review collected by and hosted on G2.com.

They have helped us swiftly with some of our larger projects but most tickets we've put in with them get closed before they even communicate with us about them so the problems never get fixed. They are also excessively expensive to have a service contract with, they charge us $7k a year just to be on call if we need them but when we do they usually ignore or close the tickets and we have to fix it ourselves, not to mention charging us over $20k for 20 phones when we needed to expand our system and they were our only option because we were locked into an agreement for 5 years with them, We have decided to stop using inflow for these reasons Review collected by and hosted on G2.com.

That we are no longer going to be using them after 2020 Review collected by and hosted on G2.com.

When Feed the Children was implementing Purecloud as a solution, Inflow was instrumental in our success. The Inflow team came on board as team members that were focused on understanding our business and the successful adoption of Purecloud. The transition and go-live was not perfect but we were able to implement the solution on-time, on-budget with minimal issues. I know that this was due to the team understanding the product and its limitations. Review collected by and hosted on G2.com.

The team!!! They are willing to take the time to understand the organization and it's needs. Review collected by and hosted on G2.com.

New site roll out for 50 users, and system upgrades. Review collected by and hosted on G2.com.

We have been with Inflow for going on 2 years and the experience has been very positive.

The most outstanding experience is their first call resolution. Many service organizations would like to excel at first call resolution, but few achieve a solid record of providing it.

The second is that if the engineer taking your call needs extend the skills necessary to resolve the problem at hand (one can’t “know it all”), they are quick to draw coworkers in that can assist in delivering the first call resolution. Review collected by and hosted on G2.com.

Inflow helped with implementing a new wild card cert across all our Mitel Appliances and services. They kept checking to make sure things were done correctly and to see if any additional assistance was needed. Review collected by and hosted on G2.com.

Communication is great and they follow up to check in and keep things going. They also explain things throuroughly. They will also be helping us with our upgrades when it becomes available. Project is on hold. Review collected by and hosted on G2.com.

Inflow rolled out our PBX system about 5 years ago and it has been rock solid ever since. I have also worked with them on a few system upgrades, all of them went extremely well. We are about to roll out Mitel Connect this Winter and I am looking forward to working with the team once again. Review collected by and hosted on G2.com.

I really appreciate how quick I get a response , even if it is a quick email to ask a question regarding the issue at hand. I believe the fast response time shows that you really care about the customers needs, and want to make sure to reach out, and resolve ASAP. Review collected by and hosted on G2.com.

Moved to SIP from PRI circuits.

Implemented ShoreTel at a remote office, moving them from a very old Siemens phone system. Review collected by and hosted on G2.com.

Support is very responsive and they know their stuff. Review collected by and hosted on G2.com.

We worked with InFlow to use Genesys PureCloud to call, web chat, and text enable our confidential and anonymous helpline. Review collected by and hosted on G2.com.

I find their project management style very helpful. Everyone stays in the loop, project expectations and timelines are thoroughly discussed. Review collected by and hosted on G2.com.

Inflow and Shoretel were chosen as our office and enterprise call center vendor and product, replacing and outdated legacy system. Review collected by and hosted on G2.com.

Inflow's project management in ramping up our phone system was very well executed. Their team knew the product well and got us up and running quickly. Their ongoing support and maintenance of the system was excellent as well. They always answer the phone and their team of support agents know the product very well and were easy to work with. Review collected by and hosted on G2.com.

System upgrades and general Shoretel/Mitel support Review collected by and hosted on G2.com.

These folks have always gone out of their way to help answer questions. Quick response time on support issues, and willing to give guidance on out of scope questions. Review collected by and hosted on G2.com.

We were displeased with our previous provider and was looking for a better one. Our Shoretel system was not properly configured and we had many intermittent problems with dropped calls, internal call routing and other call quality issues. Review collected by and hosted on G2.com.

Inflow takes ownership of any issue I report to them. I am able to get an up-to-date status from the customer portal and they are very transparent. Inflow prides themselves on their fast call-answer times and that anyone who answers the phone is a qualified technician who can start the process of problem determination and remediation. I never feel like an inconvenience whenever I call or enter a service ticket in the portal. I also like that their portal contains a very detailed knowledge base. More than once I was able to avoid even having to place a call because the answer to my issue was available in a knowledge base article. Review collected by and hosted on G2.com.

Inflow Communications migrated our PBX/Shoretel-Mitel server as well as upgraded our software. After this, their support line continued to help as we needed to contact them repeatedly to assist in other areas. In short: the technology leadership at this business had changed repeatedly in the past, so a lot of mysteries needed to be solved. We were taking on systems that had years worth of issues, and asking Inflow for help was like having an expert walk in, who might as well have known exactly how our system had been altered. Review collected by and hosted on G2.com.

Unlike so many places, Inflow is not a place I dread calling. They are definitely a bar that others should look to reach up to. When they tell you that you are supported, it's like you're their only customer--you can receive assistance quickly and with a knowledgeable person. As well, their ability to quickly support you through remote access is great. Review collected by and hosted on G2.com.

We switched our ShoreTel partner to Inflow. They have been assisting me with tasks as they come along. I expect I will be engaging them for a migration to MiTel in the near future, since that deadline is coming up. They have also helped us with day to day support tasks. Review collected by and hosted on G2.com.

I like that Inflow offers BrightMetrics as part of their package. While they were a little more expensive than our previous partner, the bang for the buck is great. The tiering of their support plans is great for us - since I generally manage the phone system and handle all MACs, it provided the right support at the right price. Did I already mention BrightMetrics? That alone is worth going to them. Review collected by and hosted on G2.com.

We migrated to Inflow Communications being our ShoreTel partner. Then migrated from ShoreTel Directory to Mitel Connect. Since our initial fantastic experience with them, we've added call recording, Pure Cloud Call Center, and Brightmetrics. Review collected by and hosted on G2.com.

Our initial support provider left a lot to be desired, so we searched for another. The next provider had a great song and dance, made some promises about the support we would receive, but when the time came for them to "put their money where their mouth is" they let us down. When we were approached by Inflow, we were skeptical, because we'd been made promises before. We gave them a chance and the results were nothing short of miraculous! The support folks at Inflow Communications are amazing! They respond to trouble tickets almost instantly. Even if they're not able to resolve the problem right then, they reach back frequently, just to check in, and make sure I'm aware they're still working on it! I've never had an issue go unsolved for more than a couple days. Review collected by and hosted on G2.com.

Upgrading and maintaining a Shortel phone system. Review collected by and hosted on G2.com.

They respond quickly to requests and provide new quotes quickly as well. They keep good documentation on the work they have done on our system in the past. As a VAR providing ongoing support contracts, they have been very timely to give us a lot of time to renew existing contracts and keep consistent pricing year over year. Review collected by and hosted on G2.com.

InFlow was our Shoretel partner and continued as our Mitel partner since the acquisition of Shoretel by Mitel. In this role, they have been our primary communications partner for several years.

When the time came to migrate to the cloud - Inflow was there, helping us choose RingCentral and helping us with eh migration and end-user training. Review collected by and hosted on G2.com.

InFlow's commitment to excellent service shines through. Whether an after-hours emergency or a planned upgrade, InFlow handles our issues with speed and professionalism. Review collected by and hosted on G2.com.

We were not happy with our previous support partner, after doing some research we decided to go with Inflow. We've worked with Inflow for a few weeks only, but so far we're happy with the switch, they're very customer-service oriented and response times are fast. We also received more perks for a better price with Inflow than we did with our previous support partner (Brightmetrics, studio voice recording for phone prompts, among others). Review collected by and hosted on G2.com.

Fast response time, attentive managers, knowledgeable Review collected by and hosted on G2.com.

Adding Mobility and Corrrecting issues Review collected by and hosted on G2.com.

The quick nature in which the reps respond Review collected by and hosted on G2.com.

Assisted with setting up an edge gateway to accommodate rapidly shifting scenarios during COVID-19 Review collected by and hosted on G2.com.

I like talking to a real person right away. Review collected by and hosted on G2.com.

Usually renewing a contract for a medium to large business would be easy. However, if you need to make changes to that contract. Whether it be to increase or decrease assets. It requires a lot of co-operative research between you and the vendor. This was the case for us. Inflow gave quality support, always reachable, and guided assistance through the entire process. Not to mention Inflow's incredible customer support. This is just one of many scenarios were Inflow is consistently by your side. Knowing a company like Inflow has your back, brings you great peace and once less thing to worry about during your administration. Review collected by and hosted on G2.com.

Extremely knowledgeable, friendly, and professional support every single time. Reaching out to Inflow for support is like reaching out to an old friend. Every time you need support Inflow's team takes ownership of the problem in such a manner you realize they actually care about fixing the issue for you. Most people only put reviews when it's negative. You know a company has to be doing something seriously right that a person will make time to write a good review. Review collected by and hosted on G2.com.

Migrating from older version of ShoreTel to Mitel Connect Review collected by and hosted on G2.com.

They always answer in the first couple rings and the first tech I speak to is able to fix the issue 95% of the time. Review collected by and hosted on G2.com.