Inflection has enabled us to dramatically improve our trial activation, moving from time-based emails to product-event based nurtures. Our ability to engage with users at major milestones in their new-use journey has driven significant improvement in our key free-to-paid conversion metrics.

The simplicity of initial implementation and quick and easy Segment and Salesforce integrations makes time-to-value super fast. Additionally, the support we receive from the Inflection team is top notch - they are truly invested in our success and drive their product innovation towards features their customers want and need. Review collected by and hosted on G2.com.

There's not much I dislike about Inflection at this point. It's a relatively new product and they're constantly updating and coming out with new features that meet our overall marketing automation needs. We're using Inflection for mostly PLG related automation at this point but with the new features that are coming out constantly, we're evaluating how we move other parts of our automation funnel over to Inflection. Review collected by and hosted on G2.com.

Inflection has enabled us to reach our customers at key milestones in their journey. Using product usage and Salesforce data, we can provide more relevant messages and resources to our customers at a point when they are most receptive. The integrations were easy to set up and the Inflection team helped us implement very quickly.

Inflection is my favorite tool in our tech stack and I use it daily as a customer marketer because it helps me do my job more efficiently. The team is wonderful to work with and offers stellar support. They are very receptive to feedback about continuously building and improving their product for their customers. Review collected by and hosted on G2.com.

So far, I haven't found anything I dislike about Inflection. Review collected by and hosted on G2.com.

Inflection.io has completely transformed our marketing approach by leveraging product usage data to deliver personalized, timely communications to our customers. The integration with tools like Segment and Salesforce was seamless, allowing us to set up and get running quickly. I love how easy it is to build complex workflows and customize messages that truly resonate with our users at critical points in their journey.

The team at Inflection is phenomenal—they've been incredibly responsive and proactive in helping us optimize our strategy. Their support feels like an extension of our own team, and they are genuinely interested in our success. Overall, Inflection.io has become an indispensable tool in our stack, driving meaningful growth and engagement. Review collected by and hosted on G2.com.

We came on board with Inflection quite early, so we had a few bumps figuring things out together, but that was part of the fun! The Inflection team was always there to help us iron out any quirks and turn them into strengths. As they've continued to build and refine the platform, it’s only gotten better, and I’ve loved being a part of that journey. So, any hiccups we've had are just part of the experience that made Inflection what it is today—a fantastic, ever-evolving partner! Review collected by and hosted on G2.com.

As a lifecycle marketer at Sauce Labs, Inflection has given me the power to reach our customers with relevant and contextual communications based on where they are in the adoption of our product. Sitting on heaps of product data, I can tailor messages to a user based on what they have done (or maybe more importantly, what they haven’t done) in the product. No more spray and pray communications! Review collected by and hosted on G2.com.

Nothing I can think of! Wonderful product. Review collected by and hosted on G2.com.

Finally, a MAP built for PLG companies with scale!

Inflection has impressed with its overall platform flexibility and ability to meet the needs of our high-growth company! Specifically, the direct integrations with Snowflake, Segment and Salesforce have improved, while simplifying, our data process. Inflections core data model makes sense for PLG companies and has enabled quick implementation and onboarding. Plus, the pricing model aligns well for PLG companies with high trial volume.

I couldn’t be happier with the Inflection platform and the support I get from the team thus far! Looking forward to continued growth on the platform - onwards! Review collected by and hosted on G2.com.

Wish there were more self-serve documentation resources. Review collected by and hosted on G2.com.

Since switching from Pardot, Inflection.io has helped our team build a strong email program. It's easy to use and allows us to gather list insights that used to require several additional steps and departments. Review collected by and hosted on G2.com.

There have been no downsides we've found so far. Review collected by and hosted on G2.com.

Direct access to product data is a game changer for any marketing team. Review collected by and hosted on G2.com.

Being a new company, some quality of life features are missing. However, they don't stop Inflection from being a super powerful tool. Review collected by and hosted on G2.com.

Inflection.io is an incredibly dynamic, feature rich solution for PLG communication that's easy to use and has an awesome team supporting it.

Switching over from Marketo, I had my reservations, but it didn't take long to throw them out the window. Features, functionality, implementation - working with their team and the tool made this switch very smooth.

Their pricing structure makes so much more sense for PLG organizations than traditional database size MAP pricing. Without worrying about database size, there are no throttles to the product growth you can aim for.

Easily integrated with Segment.

This tool will go far. Review collected by and hosted on G2.com.

Inflection.io is not built to support your traditional outbound demand generation email strategy. Smaller, more pin-point behavioural communiction are the bread and butter here however they have recently offered access to limited, higher volume sends to support something like a newsletter. You won't be able to blast your database with Inflection.io but hey should you really be doing that anyway? Review collected by and hosted on G2.com.

Driving communications to high valued users has been a game changer for Tapcart. The ability to drive highly contextual emails to power users in our product has fundamentally changed the way we execute referral request outreach. The set up was simple and the results have been tremendous! Review collected by and hosted on G2.com.

We made the investment in Inflection with the medium-term goal in time to consolidate our existing marketing automation stack into this platform. This will likely take a tad longer than I expected. Review collected by and hosted on G2.com.

Partnering with Inflection has been terrific! Access to product activity data has enabled Stack Moxie to deliver highly relevant communications to our users. We send weekly usage recap emails to our customers, which continually reinforces the value users are getting from our service. Additionally, we have transitioned our new user onboarding communications from Marketo to Inflection, which has enabled us to drive emails based on product activity. Inflection has been a total game changer! Review collected by and hosted on G2.com.

I would like to be able review data in a more systematic way. Review collected by and hosted on G2.com.