# Best AI IT Agents Software

## How Many AI IT Agents Software Products Does G2 Track?

**Total Products under this Category:** 115

### Category Stats (Aug 2026)

- **Average Rating:** 4.62/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Risotto (+5.56%) - Among all products in this category, Risotto recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank AI IT Agents Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 7,700+ Authentic Reviews
- 115+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for AI IT Agents Software
 ![G2 Grid® for AI IT Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-it-agents/grids.png?focus%5B%5D=1408919&focus%5B%5D=16222&focus%5B%5D=1750853&focus%5B%5D=111749&focus%5B%5D=12139&focus%5B%5D=1679975&focus%5B%5D=1177607&focus%5B%5D=30506)

Highlighted products: ServiceNow AI Agents, Atera, Harmony, ServiceNow EmployeeWorks, Guru, Console, Glean, and Resolve.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-it-agents/grids.json?focus%5B%5D=servicenow-ai-agents&focus%5B%5D=atera&focus%5B%5D=harmony-2026-03-02&focus%5B%5D=servicenow-employeeworks&focus%5B%5D=guru&focus%5B%5D=console-com-console&focus%5B%5D=glean-technologies-glean&focus%5B%5D=resolve-systems-resolve)

**Sponsored**

### Gemini Enterprise Agent Platform

Google Cloud's comprehensive platform for developers to build, scale, govern and optimize agents and models. It's a single destination for technical teams to build agents that can transform enterprise applications and workflows into powerful agentic systems.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1010619&secure%5Bchosen_at%5D=2026-08-03T05%3A58%3A23Z&secure%5Bdisplayable_resource_id%5D=1010619&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010619&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=21469&secure%5Bresource_id%5D=1010619&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-it-agents%3Fopen_modal_url%3D%252Fproducts%252Finfiworks%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fai-it-agents%2526source%253Dcategory&secure%5Btoken%5D=08b73573b35a785b741713ca4f34192a43af65deec4b5b21b52dd949ae3de09a&secure%5Burl%5D=https%3A%2F%2Fcloud.google.com%2Fproducts%2Fgemini-enterprise-agent-platform%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%2525epid%21-%2525ecid%21-geap%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url)

### [ServiceNow AI Agents](https://www.g2.com/es/products/servicenow-ai-agents/reviews)

Los agentes de IA de ServiceNow actúan de manera autónoma para realizar el trabajo en TI, RRHH, servicio al cliente, desarrollo de aplicaciones y en todos los rincones de su negocio. Proactivamente resuelven problemas, impulsan la productividad exponencial y manejan todo, desde tareas rutinarias hasta procesos complejos de múltiples pasos. Construidos sobre una plataforma unificada y abierta que combina IA, datos, flujos de trabajo y seguridad, los agentes de IA de ServiceNow tienen acceso en tiempo real a datos empresariales de más de 450 sistemas. Basados en el contexto, reglas y conocimiento de su negocio, no solo recomiendan los próximos pasos. Ejecutan el trabajo en cualquier sistema de su empresa, gobernados por sus políticas en cada paso. Elija entre agentes listos para usar o cree agentes personalizados con AI Agent Studio utilizando lenguaje natural. Establezca límites, automatice flujos de trabajo y despliegue IA con gobernanza y seguridad integradas desde el primer día. El AI Agent Orchestrator coordina equipos de agentes especializados para manejar flujos de trabajo complejos y de múltiples pasos que las soluciones de un solo agente no pueden gestionar. Durante más de 20 años, ServiceNow ha impulsado el trabajo de las principales empresas del mundo. El 85% de las empresas Fortune 500 confían en ServiceNow, impulsando 80 mil millones de flujos de trabajo anualmente y más de 100,000 casos de uso de IA. Ponga la IA a trabajar para su gente con ServiceNow.

**Average Rating:** 4.3/5.0

**Total Reviews:** 444

#### Who Is the Company Behind ServiceNow AI Agents?

- **Vendedor:** [ServiceNow](https://www.g2.com/es/sellers/servicenow)
- **Sitio web de la empresa:** www.servicenow.com
- **Año de fundación:** 2004
- **Ubicación de la sede:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Ingeniero de software
- **Top Industries:** Tecnología de la información y servicios, Software de Computadora
- **Company Size:** 34% Large, 17% Medium

#### What Do G2 Reviewers Say About ServiceNow AI Agents?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian la **eficiencia** de los Agentes de IA de ServiceNow, beneficiándose de una configuración fácil y una potente automatización de flujos de trabajo.
- Los usuarios aprecian la **facilidad de uso** de los Agentes de IA de ServiceNow, lo que permite una automatización de tareas eficiente y una integración fluida de los flujos de trabajo.
- Los usuarios valoran la **automatización de tareas repetitivas** con los Agentes de IA de ServiceNow, mejorando la eficiencia y reduciendo los errores manuales.
- Los usuarios aprecian las **fáciles integraciones** de los Agentes de IA de ServiceNow, mejorando los flujos de trabajo y aumentando la eficiencia para los equipos de soporte.
- Los usuarios encuentran los agentes de IA de ServiceNow **altamente efectivos para automatizar flujos de trabajo** , mejorando la velocidad y precisión en la resolución de problemas y la comunicación.

##### Cons

- Los usuarios encuentran que la **inexactitud** de los agentes de IA de ServiceNow lleva a la confusión y reduce la confianza en su efectividad.
- Los usuarios expresan frustración con la **pobre comprensión** de los agentes de IA de ServiceNow, lo que lleva a respuestas genéricas y confusión.
- Los usuarios encuentran la **configuración compleja** de los agentes de IA de ServiceNow que consume mucho tiempo y es desafiante para una aplicación efectiva en el mundo real.
- Los usuarios encuentran frustrante la **limitada capacidad de respuesta** de los agentes de IA de ServiceNow, ya que tienen dificultades con preguntas matizadas y personalización.
- Los usuarios encuentran el **proceso de configuración y personalización complejo** , requiriendo un aprendizaje significativo y conocimientos previos para navegar eficazmente.

#### What Are Recent G2 Reviews of ServiceNow AI Agents?

**["Agentes de IA nativos que finalmente funcionan con datos de plataformas reguladas"](https://www.g2.com/es/survey_responses/servicenow-ai-agents-review-12776657)**

**Rating:** 5.0/5.0 stars

_— rajesh s._

[Read full review](https://www.g2.com/es/survey_responses/servicenow-ai-agents-review-12776657)

**["Los agentes de IA de ServiceNow se sienten como un miembro perfecto del equipo."](https://www.g2.com/es/survey_responses/servicenow-ai-agents-review-13179278)**

**Rating:** 4.0/5.0 stars

_— Bart K._

[Read full review](https://www.g2.com/es/survey_responses/servicenow-ai-agents-review-13179278)

### [Atera](https://www.g2.com/es/products/atera/reviews)

La primera y única plataforma de IA Agente para la gestión de TI, ofrece una fuerza laboral digital de agentes de IA que apoyan proactiva y autónomamente toda su operación de TI. La plataforma de gestión de TI todo en uno de Atera consolida RMM, mesa de ayuda, gestión de tickets, informes avanzados y automatización, empoderando así a los equipos de TI y MSPs para gestionar y proteger eficientemente la infraestructura, automatizar tareas y mejorar la calidad del servicio al reducir el tiempo de inactividad y mejorar los SLA. Presentamos a Robin de Atera: No es otra solución de TI, es una transformación en cómo las organizaciones escalan TI. Esta evolución allana el camino para la TI Autónoma, cambiando el modus operandi de la automatización reactiva o rutinaria a la acción proactiva y preventiva. (1) Reduzca el 40% de su carga de trabajo de TI: Elimine el 100% de las tareas que consumen el tiempo de su equipo. Robin no solo asiste, actúa y resuelve. (2) Siempre activo. Sin tiempo de inactividad: Ofrezca soporte de TI 24/7/365, sin vacaciones, sin bajas por enfermedad. (3) Un técnico de TI personal para cada empleado: Agente de IA inteligente y consciente del contexto que entiende su entorno, se adapta a cada usuario, responde instantáneamente y resuelve de manera autónoma. Además, los primeros adoptantes han dicho que también es bastante educado. Atera está liderando el cambio de la automatización a la autonomía impulsada por IA en TI. Con nuestros agentes de IA, los equipos de TI pueden descargar tareas repetitivas, resolver problemas más rápido, asegurar un mejor servicio y centrarse en la estrategia en lugar de en arreglar/romper o apagar incendios. Mantenemos los más altos estándares de seguridad y cumplimiento y seguimos marcos de IA responsable, asegurando que nuestra IA pueda ser una extensión confiable de su equipo de TI. Con la confianza de más de 13,000 clientes en más de 120 países, Atera ofrece una solución escalable que permite a las organizaciones impulsar un crecimiento sostenible y maximizar la eficiencia organizacional. Descubra cómo Atera puede ayudarle a lograr una eficiencia de TI sin igual. Pruebe Atera gratis durante 30 días en: www.atera.com

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,223

#### Who Is the Company Behind Atera?

- **Vendedor:** [Atera](https://www.g2.com/es/sellers/atera)
- **Sitio web de la empresa:** www.atera.com
- **Año de fundación:** 2011
- **Ubicación de la sede:** Tel Aviv
- **Twitter:** @AteraCloud  
1,675 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d38cf3be9c748c5d823f0616da1e9a35094eec1b19735765c7c4c229a7d79702&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98739%2F&secure%5Burl_type%5D=linkedin_company_website)  
415 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propietario, Gerente de TI
- **Top Industries:** Tecnología de la información y servicios, Seguridad de Redes y Computadoras
- **Company Size:** 55% Small, 31% Medium

#### What Do G2 Reviewers Say About Atera?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios encuentran que Atera es increíblemente **fácil de usar** , simplificando la gestión de estaciones de trabajo y servidores en un solo lugar.
- Los usuarios valoran las **poderosas herramientas de automatización** de Atera, que permiten una gestión eficiente de estaciones de trabajo y servidores a través de scripts y acceso remoto.
- Los usuarios aprecian el **panel de control todo en uno** de Atera, que agiliza su flujo de trabajo y mejora drásticamente la productividad.
- Los usuarios valoran la **eficiencia** de Atera, destacando que su automatización y facilidad de uso agilizan la gestión de sus dispositivos.
- Los usuarios aprecian el **monitoreo proactivo** de Atera, mejorando la eficiencia con un panel todo en uno sin fisuras para un mejor flujo de trabajo.

##### Cons

- Los usuarios notan **características faltantes** como listas de verificación y contexto de alerta insuficiente, complicando su experiencia general con Atera.
- Los usuarios encuentran las **funciones limitadas** de Atera restrictivas, especialmente en la aplicación móvil y las opciones de facturación.
- Los usuarios informan que **se necesita mejora** en los cambios de interfaz de Atera y la fiabilidad del acceso remoto, lo que afecta los flujos de trabajo.
- Los usuarios señalan que **los tiempos de carga de los informes y la personalización limitada** pueden obstaculizar la eficiencia y la usabilidad dentro de Atera.
- Los usuarios destacan **problemas de características** con Atera, incluyendo incrementos de facturación inconvenientes y cambios de interfaz disruptivos.

#### What Are Recent G2 Reviews of Atera?

**["Una forma práctica de coordinar a los técnicos, usuarios y el trabajo de infraestructura"](https://www.g2.com/es/survey_responses/atera-review-13121276)**

**Rating:** 4.5/5.0 stars

_— Alamgir H._

[Read full review](https://www.g2.com/es/survey_responses/atera-review-13121276)

**["Atera impulsa la productividad con automatizaciones, WhatsApp y reportes"](https://www.g2.com/es/survey_responses/atera-review-13106823)**

**Rating:** 5.0/5.0 stars

_— Fabian M._

[Read full review](https://www.g2.com/es/survey_responses/atera-review-13106823)

#### What Are G2 Users Discussing About Atera?

- [¿Para qué se utiliza Atera?](https://www.g2.com/es/discussions/what-is-atera-used-for) - 1 comment
- [¿Cuál es la mejor herramienta RMM?](https://www.g2.com/es/discussions/what-is-the-best-rmm-tool) - 1 comment
- [¿Es seguro atera?](https://www.g2.com/es/discussions/is-atera-safe) - 2 comments
- [¿Qué es atera RMM?](https://www.g2.com/es/discussions/what-is-atera-rmm) - 1 comment
- [¿Qué es el software Atera?](https://www.g2.com/es/discussions/what-is-atera-software) - 1 comment

### [Harmony](https://www.g2.com/es/products/harmony-2026-03-02/reviews)

Harmony es una plataforma de gestión de servicios empresariales con un enfoque en la inteligencia artificial, diseñada para operar de manera autónoma. En su núcleo, Harmony es un agente de asistencia inteligente impulsado por docenas de agentes proactivos y listos para usar, con generación continua de conocimiento y un constructor de flujos de trabajo de IA flexible. Harmony se integra perfectamente con tus herramientas ITSM existentes, permitiéndote comenzar desde donde estás y hacer la transición al sistema completo de registro de Harmony cuando estés listo. Al eliminar la espera, la incertidumbre y el caos operativo, Harmony permite a los equipos de TI ir más allá del soporte reactivo y lograr operaciones verdaderamente autónomas.

**Average Rating:** 4.8/5.0

**Total Reviews:** 67

#### Who Is the Company Behind Harmony?

- **Vendedor:** [Harmony](https://www.g2.com/es/sellers/harmony-ff273a8e-9d4e-4270-bccd-ce0efef47f7f)
- **Sitio web de la empresa:** harmony.io
- **Año de fundación:** 2025
- **Ubicación de la sede:** New York, US
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f7de02c55b7c4abb291e3806f9f8126d67b431b26bf7b050cb0274567fcd375d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fharmonyio%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de TI
- **Top Industries:** Tecnología de la información y servicios, Seguridad de Redes y Computadoras
- **Company Size:** 57% Medium, 28% Small

#### What Are Recent G2 Reviews of Harmony?

**["La armonía nos libera de tareas manuales y mejora la experiencia del usuario de TI."](https://www.g2.com/es/survey_responses/harmony-review-12525449)**

**Rating:** 5.0/5.0 stars

_— Danny F._

[Read full review](https://www.g2.com/es/survey_responses/harmony-review-12525449)

**["La mejor automatización de TI que he usado - Transformó completamente nuestras operaciones"](https://www.g2.com/es/survey_responses/harmony-review-12612560)**

**Rating:** 5.0/5.0 stars

_— Or T._

[Read full review](https://www.g2.com/es/survey_responses/harmony-review-12612560)

### [ServiceNow EmployeeWorks](https://www.g2.com/es/products/servicenow-employeeworks/reviews)

Moveworks unifica cada sistema empresarial con lenguaje natural, proporcionando a los empleados un lugar al que acudir para encontrar información, automatizar tareas y ser más productivos, aumentando la eficiencia y satisfacción de los empleados al simplificar las tareas cotidianas. Impulsado por una infraestructura de IA agente pionera que aprovecha los LLMs más avanzados del mundo y nuestros modelos MoveLM patentados, Moveworks entiende las solicitudes de los empleados, elabora planes inteligentes y ejecuta acciones para completar tareas a través de los límites de las aplicaciones en más de 100 idiomas. Más de 350 marcas, como Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst y Palo Alto Networks, confían en Moveworks para automatizar tareas rutinarias y potenciar una interfaz de búsqueda universal en aplicaciones empresariales.

**Average Rating:** 4.4/5.0

**Total Reviews:** 113

#### Who Is the Company Behind ServiceNow EmployeeWorks?

- **Vendedor:** [ServiceNow](https://www.g2.com/es/sellers/servicenow)
- **Sitio web de la empresa:** www.servicenow.com
- **Año de fundación:** 2004
- **Ubicación de la sede:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 empleados en LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Tecnología de la información y servicios, Software de Computadora
- **Company Size:** 62% Large, 13% Small

#### What Do G2 Reviewers Say About ServiceNow EmployeeWorks?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios valoran la **alta eficiencia** de Moveworks, mejorando significativamente el soporte de TI y ahorrando tiempo valioso.
- Los usuarios encuentran que Moveworks es **fácil de usar** , mejorando la eficiencia y proporcionando respuestas rápidas y coherentes sin esfuerzo.
- Los usuarios elogian a Moveworks por su **impresionante integración de IA** que mejora la eficiencia y agiliza el soporte de TI de manera efectiva.
- Los usuarios elogian la **impresionante integración de IA** en Moveworks, mejorando la eficiencia y agilizando significativamente el soporte de TI.
- Los usuarios valoran las **capacidades de ahorro de tiempo** de Moveworks, reduciendo significativamente el tiempo de resolución de incidentes y mejorando la eficiencia.

##### Cons

- Los usuarios enfrentan desafíos con la **complejidad de la integración** en Moveworks, lo que afecta la eficiencia y la usabilidad.
- Los usuarios encuentran la **curva de aprendizaje empinada** debido a la compleja integración y al significativo compromiso de tiempo necesario para la personalización.
- Los usuarios encuentran la **integración que consume mucho tiempo** con Moveworks desafiante, requiriendo un esfuerzo significativo para un rendimiento óptimo.
- Los usuarios expresan preocupación por las **limitaciones de integración** de Moveworks, particularmente para plataformas que no son ServiceNow, lo que afecta la funcionalidad general.
- Los usuarios notan que los **tiempos de respuesta retrasados** de Moveworks pueden obstaculizar su experiencia general y la efectividad del soporte.

#### What Are Recent G2 Reviews of ServiceNow EmployeeWorks?

**["Herramienta de búsqueda de IA eficiente con margen para mejoras en la interfaz de usuario"](https://www.g2.com/es/survey_responses/servicenow-employeeworks-review-12768942)**

**Rating:** 4.5/5.0 stars

_— Sruthi K._

[Read full review](https://www.g2.com/es/survey_responses/servicenow-employeeworks-review-12768942)

**["Integración fluida de Slack/Teams que resuelve solicitudes de TI rápidamente"](https://www.g2.com/es/survey_responses/servicenow-employeeworks-review-12688111)**

**Rating:** 4.5/5.0 stars

_— HIMANSHU M._

[Read full review](https://www.g2.com/es/survey_responses/servicenow-employeeworks-review-12688111)

#### What Are G2 Users Discussing About ServiceNow EmployeeWorks?

- [¿Para qué se utiliza Moveworks?](https://www.g2.com/es/discussions/what-is-moveworks-used-for)

### [Guru](https://www.g2.com/products/guru/reviews)

Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically.

**Average Rating:** 4.7/5.0

**Total Reviews:** 2,260

#### Who Is the Company Behind Guru?

- **Seller:** [Guru](https://www.g2.com/sellers/guru)
- **Company Website:** www.getguru.com
- **Year Founded:** 2013
- **HQ Location:** Philadelphia, PA
- **Twitter:** @Guru\_HQ  
4,242 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ff193313849e591b470d6c852ca2cf23c86f159e6390dcb3ef3d9dcf8302d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5129180%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,537 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Medium, 29% Large

#### What Do G2 Reviewers Say About Guru?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** in Guru impressive, thanks to its intuitive interface and straightforward navigation.
- Users appreciate the **speed and reliability** of Guru, enhancing workflow efficiency with easily accessible, verified information.
- Users love Guru for its **comprehensive information management** , making it easy to capture, organize, and retrieve knowledge effectively.
- Users value the **easy access** to information with Guru, enhancing daily productivity and training efficiency.
- Users value the **accuracy of information** provided by Guru, enabling quick, reliable answers within their workflow.

##### Cons

- Users find the **search functionality can be slow** , particularly when managing extensive content and collections.
- Users find the **search inefficient** , often experiencing slow results and irrelevant matches despite having saved content.
- Users encounter **search functionality issues** with slow results and poor keyword recognition, complicating information retrieval.
- Users find the **inefficient searching** in Guru frustrating as it often provides generic results and requires constant team effort.
- Users find **organizational challenges** in Guru, with slow search and complicated content management for larger collections.

#### What Are Recent G2 Reviews of Guru?

**["A fast and user-friendly knowledge platform with room to grow"](https://www.g2.com/survey_responses/guru-review-11254414)**

**Rating:** 5.0/5.0 stars

_— Iasmin L._

[Read full review](https://www.g2.com/survey_responses/guru-review-11254414)

**["Automated Verification Keeps Our Knowledge Repository Trustworthy"](https://www.g2.com/survey_responses/guru-review-12959405)**

**Rating:** 5.0/5.0 stars

_— Dairon P._

[Read full review](https://www.g2.com/survey_responses/guru-review-12959405)

#### What Are G2 Users Discussing About Guru?

- [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) - 3 comments
- [How do I use the Guru app?](https://www.g2.com/discussions/how-do-i-use-the-guru-app) - 1 upvote
- [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) - 2 comments
- [What is Guru software?](https://www.g2.com/discussions/what-is-guru-software) - 1 upvote

### [Console](https://www.g2.com/products/console-com-console/reviews)

Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans.

**Average Rating:** 4.9/5.0

**Total Reviews:** 20

#### Who Is the Company Behind Console?

- **Seller:** [Console.com](https://www.g2.com/sellers/console-com)
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=11416e105bb44d32d04979a83199c481e9cce505a5916f0e412b2225bfde602b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconsole-co%2F&secure%5Burl_type%5D=linkedin_company_website)  
46 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 80% Medium, 15% Large

#### What Are Recent G2 Reviews of Console?

**["Generational AI Automation Playbooks for IT and Seamless Integrations"](https://www.g2.com/survey_responses/console-review-13173518)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/console-review-13173518)

**["Console’s Intuitive Dashboard Keeps Office Requests Organized"](https://www.g2.com/survey_responses/console-review-13145167)**

**Rating:** 4.5/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/console-review-13145167)

### [Glean](https://www.g2.com/products/glean-technologies-glean/reviews)

Glean is the Work AI platform that connects and understands your company’s data so every employee can find answers, generate content, and automate work with AI. Built around Search, Assistant, and Agents, Glean delivers trusted, personalized AI grounded in your company’s knowledge. With 275+ out-of-the-box connectors, real-time permissions, and enterprise-grade security and governance, Glean helps teams work faster and turn knowledge into action. Glean: Work AI that Works.

**Average Rating:** 4.7/5.0

**Total Reviews:** 163

#### Who Is the Company Behind Glean?

- **Seller:** [Glean Technologies](https://www.g2.com/sellers/glean-technologies-db5ca3dc-c8a9-4900-9065-0c1ab979908a)
- **Company Website:** www.glean.com
- **Year Founded:** 2019
- **HQ Location:** Mountain View
- **Twitter:** @gleanwork  
742 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=397baac3d63625225e6bff3d1d2192eb49e7b9c46333405d38a42dccd2f28912&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgleanwork%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,647 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 50% Large, 43% Medium

#### What Do G2 Reviewers Say About Glean?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Glean, finding it intuitive and efficient for accessing information quickly.
- Users love the **speed of information retrieval** with Glean, greatly enhancing their productivity and efficiency.
- Users appreciate the **time-saving capabilities** of Glean, effortlessly retrieving accurate information without extensive searching.
- Users value the **fast search capabilities** of Glean, making relevant information easily accessible across various tools.
- Users find Glean to be **intuitive and easy to use** , enhancing their workflow and efficiency significantly.

##### Cons

- Users note that **improvement is needed** in transparency, source controls, and accuracy for a better experience with Glean.
- Users find the **search functionality lacks precision** , often receiving broad results that complicate finding relevant information.
- Users experience **inadequate filtering** , leading to broad search results and additional steps to find relevant information.
- Users feel the lack of **transparency and control** in Glean affects trustworthiness and efficiency in critical tasks.
- Users find the **limited customization** of Glean restrictive, sometimes leading to irrelevant search results.

#### What Are Recent G2 Reviews of Glean?

**["Glean Integrations That Boost Onboarding Support"](https://www.g2.com/survey_responses/glean-review-12890788)**

**Rating:** 4.5/5.0 stars

_— Zainul A._

[Read full review](https://www.g2.com/survey_responses/glean-review-12890788)

**["Easy-to-Use AI Platform with Great Model Choice and Integrations"](https://www.g2.com/survey_responses/glean-review-13108758)**

**Rating:** 4.5/5.0 stars

_— Akhilesh K._

[Read full review](https://www.g2.com/survey_responses/glean-review-13108758)

### [Resolve](https://www.g2.com/products/resolve-systems-resolve/reviews)

Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network operations teams time back to focus on strategic priorities with automation and orchestration capabilities that reduce alert noise by up to 80%, resolve incidents in minutes instead of hours, and scale operations efficiently. Forward-thinking global enterprises trust Resolve to drive operational efficiency and scale autonomous IT and network operations. Learn more at resolve.io.

**Average Rating:** 4.6/5.0

**Total Reviews:** 47

#### Who Is the Company Behind Resolve?

- **Seller:** [Resolve](https://www.g2.com/sellers/resolve-11faf3f1-952b-4247-a44d-6d024a3b94f9)
- **Year Founded:** 2014
- **HQ Location:** Campbell, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=282382c817b0f9fec92410d835320628a9f91b7a23add571b45585bd624c74e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F163969%2F&secure%5Burl_type%5D=linkedin_company_website)  
129 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 55% Large, 34% Medium

#### What Do G2 Reviewers Say About Resolve?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **unparalleled customer support** of Resolve, highlighting prompt assistance and impactful user experience enhancements.
- Users praise the **exceptional efficiency** of Resolve, significantly boosting productivity and streamlining issue resolution for teams.
- Users highlight the **significant productivity improvements** achieved through seamless integration and quick issue resolution with Resolve.
- Users value the **scalability** and reusable code blocks of Resolve, greatly enhancing project completion speed.
- Users value the **collaborative features** of Resolve, enabling swift project completion and versatile code development.

##### Cons

- Users face **dependency issues** with Resolve, particularly in managing permissions and integrating with other platforms.
- Users face a **learning curve** with Espressive's features, requiring training and attention to maximize value.
- Users struggle with **access limitations** that complicate permissions management across different environments in Resolve.
- Users face challenges with **access restrictions** , making it difficult to manage permissions for different features effectively.
- Users face challenges with **permissions management** , complicating access to specific features within Resolve's secure system.

#### What Are Recent G2 Reviews of Resolve?

**["Scalable, Reusable Code Blocks That Speed Up Development"](https://www.g2.com/survey_responses/resolve-review-12387818)**

**Rating:** 4.5/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/resolve-review-12387818)

**["Expressive, a helpful tool"](https://www.g2.com/survey_responses/resolve-review-11446875)**

**Rating:** 5.0/5.0 stars

_— Gazi S._

[Read full review](https://www.g2.com/survey_responses/resolve-review-11446875)

#### What Are G2 Users Discussing About Resolve?

- [What is Espressive, Inc. used for?](https://www.g2.com/discussions/what-is-espressive-inc-used-for)
- [Is DaVinci Resolve 16 free?](https://www.g2.com/discussions/resolve-is-davinci-resolve-16-free)
- [Do professionals use DaVinci Resolve?](https://www.g2.com/discussions/do-professionals-use-davinci-resolve)
- [What is DaVinci Resolve good for?](https://www.g2.com/discussions/what-is-davinci-resolve-good-for)
- [Is DaVinci Resolve really free?](https://www.g2.com/discussions/is-davinci-resolve-really-free)

### [Rezolve.ai](https://www.g2.com/products/rezolve-ai/reviews)

Rezolve.ai delivers Agentic AI for IT, HR, and FinOps teams. The platform autonomously resolves support requests, executes workflows, and automates service operations across voice, chat, email, Microsoft Teams, and Slack.

**Average Rating:** 4.8/5.0

**Total Reviews:** 38

#### Who Is the Company Behind Rezolve.ai?

- **Seller:** [Rezolve AI](https://www.g2.com/sellers/rezolve-ai)
- **Year Founded:** 2017
- **HQ Location:** Dublin, US
- **Twitter:** @rezolve\_ai  
468 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eef634b2df86a0adcb409ca83a06ba2b24a669669e20a25798ec62947671dcfe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frezolveai&secure%5Burl_type%5D=linkedin_company_website)  
133 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 71% Medium, 18% Large

#### What Do G2 Reviewers Say About Rezolve.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **responsive customer support** at Rezolve.ai, ensuring assistance throughout setup and integration.
- Users commend the **ease of use** of Rezolve.ai, appreciating responsive support and a valuable knowledge base.
- Users commend Rezolve.ai for their **incredibly responsive customer support** , enhancing their overall experience and satisfaction.
- Users appreciate the **setup ease** of Rezolve.ai, highlighting smooth transitions and thorough support throughout the process.
- Users value the **effective communication** from Rezolve.ai, ensuring support and engagement throughout the entire process.

##### Cons

- Users note the **missing features** in Rezolve.ai, highlighting areas needing improvement as the product develops.
- Users note the **limited features** of Rezolve.ai as it develops, impacting overall experience and functionality.
- Users occasionally experience **slow response and glitches** with Rezolve.ai, though these issues are infrequent and minor.
- Users experience some **technical issues** with Rezolve.ai, such as glitches and delays in resolving minor adjustments.
- Users experience **minor app glitches** that are not significant but can impact the overall experience slightly.

#### What Are Recent G2 Reviews of Rezolve.ai?

**["Seamless Adoption and Impressive User Engagement with Rezolve Chatbot"](https://www.g2.com/survey_responses/rezolve-ai-review-11943787)**

**Rating:** 4.0/5.0 stars

_— Nicholas M._

[Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-11943787)

**["Rezolve AI is a FANTASTIC Product!"](https://www.g2.com/survey_responses/rezolve-ai-review-10750899)**

**Rating:** 5.0/5.0 stars

_— Josh M._

[Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-10750899)

#### What Are G2 Users Discussing About Rezolve.ai?

- [What is Rezolve.ai used for?](https://www.g2.com/discussions/what-is-rezolve-ai-used-for)

### [Lyzr.ai](https://www.g2.com/products/lyzr-lyzr-ai/reviews)

Lyzr is an enterprise AI agent platform that helps organizations design, deploy, and operate autonomous and semi-autonomous agents across business functions such as customer service, sales, human resources, finance, and IT. The platform brings together an agent framework, a low-code studio, and a central control plane, so teams can move AI initiatives from pilot to full production with consistency and oversight. Organizations use it to build task-specific agents for secure knowledge assistance, retrieval-augmented search, and multi-step workflow automation, improving how work gets done while keeping data protected. Lyzr is built for enterprises that want to adopt AI without replacing the systems they already run. Its model-agnostic architecture lets teams work with their preferred language models and switch between them as needs change, with no re-architecting required. The same flexibility extends to deployment: agents can run in a private cloud, a single-tenant setup, or fully on-premise, so organizations keep control of their data and operations. Governance, observability, and auditability are part of the platform itself, which is what makes Lyzr suitable for compliance-sensitive teams and production-grade reliability. At the core of the platform is an agent framework paired with Architect and Agent Studio, which together support single-task and multi-agent workflows through code, low-code, or no-code. A central registry gives teams monitoring, access control, versioning, and traceable execution logs across every agent, regardless of who built it or on which framework. Connectors, SDKs, and APIs link agents to existing tools such as CRMs, ERPs, ITSM systems, data lakes, and messaging platforms, so agents operate inside current processes rather than replacing them. The result is a faster path from prototype to production, supported by reusable components and ready-made integrations. Built-in governance keeps regulated teams audit-ready, while simulation, evaluation workflows, and version and rollback controls reduce operational risk before and after agents go live. Because integration effort stays low and models and pipelines remain interchangeable, organizations can orchestrate the systems they already have and evolve over time without being locked into a single vendor. Typical use cases include secure knowledge assistants and retrieval-augmented search for employees and customers, customer support agents that handle classification, drafting, and resolution, and sales agents that support account research, outreach sequencing, and meeting scheduling. Lyzr also powers back-office automation across HR, finance, and IT service management, making it a practical choice for cross-team, multi-step processes that need coordination across several tools and data sources.

**Average Rating:** 4.4/5.0

**Total Reviews:** 46

#### Who Is the Company Behind Lyzr.ai?

- **Seller:** [Lyzr](https://www.g2.com/sellers/lyzr)
- **Company Website:** www.lyzr.ai
- **Year Founded:** 2023
- **HQ Location:** New York, USA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2eec0c92006d853c670a10e2809e90ae7fa7c0cc2a9669cfcf9dc62c9692065f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flyzr-platform&secure%5Burl_type%5D=linkedin_company_website)  
172 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 67% Small, 17% Medium

#### What Do G2 Reviewers Say About Lyzr.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Lyzr.ai, appreciating its clean interface and straightforward setup for AI agents.
- Users find the **setup ease** of Lyzr.ai to be efficient and beginner-friendly, saving time and enhancing productivity.
- Users commend the **deployment ease** of Lyzr.ai, finding the platform user-friendly and efficient for building AI agents.
- Users appreciate the **efficiency** of Lyzr.ai, highlighting its quick setup and streamlined customer support processes.
- Users appreciate Lyzr.ai's **fast development** of production-ready AI agents with intuitive no-code/low-code options.

##### Cons

- Users find the **poor documentation** of Lyzr.ai frustrating, complicating the learning process and limiting effective usage.
- Users find a **lack of integration** with legacy systems challenging, complicating setup and increasing maintenance efforts.
- Users find that Lyzr.ai can present **complexity issues** , particularly with its need for structured data and setup.
- Users desire **limited customization** options in Lyzr.ai, wishing for more flexibility and advanced configurations for better control.
- Users feel the **lack of ready-made templates** limits their efficiency and highlights the need for more features.

#### What Are Recent G2 Reviews of Lyzr.ai?

**["A Practical Platform for Rapid AI Agent Prototyping"](https://www.g2.com/survey_responses/lyzr-ai-review-13180470)**

**Rating:** 5.0/5.0 stars

_— Ansari M._

[Read full review](https://www.g2.com/survey_responses/lyzr-ai-review-13180470)

**["Powerful Automation with Room for Speed Improvement"](https://www.g2.com/survey_responses/lyzr-ai-review-13173644)**

**Rating:** 4.0/5.0 stars

_— Rithik G._

[Read full review](https://www.g2.com/survey_responses/lyzr-ai-review-13173644)

### [MeBeBot Intelligent Assistant](https://www.g2.com/products/mebebot-intelligent-assistant/reviews)

MeBeBot is an AI-driven platform that streamlines the entire employee journey by providing instant, accurate, and consistent answers to HR, IT, and Operations questions. Integrated directly into existing workflows like Slack and Microsoft Teams, MeBeBot acts as a centralized, "one-stop bot" for your global workforce, 24/7. Our proprietary AI, developed by HR professionals, leverages your company's own knowledge base to deliver answers with 97% accuracy. This automation frees your support teams from repetitive inquiries, saving 2-3 hours per day and reducing overall employee support costs by 40-60%. Beyond reactive support, MeBeBot’s AI Agent workflows automate manual processes like onboarding checklists, while proactive push notifications keep employees informed. MeBeBot ensures reliability with built-in guardrails and enterprise-grade security, featuring SOC 2 Type 2 certification and GDPR compliance to protect your sensitive data. Designed for companies of all sizes, from SMBs to large enterprises, MeBeBot is easy to deploy and customize. By handling Tier 1 questions and automating routine tasks, MeBeBot allows your teams to focus on strategic initiatives that drive business growth.

**Average Rating:** 4.8/5.0

**Total Reviews:** 26

#### Who Is the Company Behind MeBeBot Intelligent Assistant?

- **Seller:** [MeBeBot](https://www.g2.com/sellers/mebebot)
- **Year Founded:** 2018
- **HQ Location:** Austin, US
- **Twitter:** @HRTalkBot  
34 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=089ec0a3b49c0974d5baaf0cc182ffed95d2932d7e00eedff4752a06050c0b66&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F33190792&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 42% Medium, 26% Small

#### What Do G2 Reviewers Say About MeBeBot Intelligent Assistant?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** from MeBeBot, enhancing tool adoption and overall experience.
- Users find MeBeBot extremely **easy to use** , enabling effective assistance without needing extensive technical knowledge.
- Users find MeBeBot to be **exceptionally helpful** , seamlessly integrating with existing tools and enhancing workplace efficiency.
- Users commend MeBeBot for its **efficiency** , significantly saving time and streamlining HR processes for large teams.
- Users commend the **easy implementation** of MeBeBot, highlighting smooth setup and excellent support throughout the process.

##### Cons

- Users report **integration issues** with some platforms, highlighting a desire for expanded functionality and compatibility.
- Users find the **learning curve challenging** , suggesting the need for more guides and demos for better onboarding.
- Users find the **reporting issues** frustrating, particularly with the need for better feedback management and usability.
- Users find the **reporting features challenging** and suggest improvements for better usability and effectiveness.
- Users find the **complexity** of the feedback system challenging, especially regarding auto-saving and data export options.

#### What Are Recent G2 Reviews of MeBeBot Intelligent Assistant?

**["Helpful Tool for Quick Internal Support"](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960)

**["Fast, Easy Employee Q&Simple and Helpful Tool for Managing Employee QueriesA That Saves HR Time"](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367)**

**Rating:** 5.0/5.0 stars

_— Abhijeet S._

[Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367)

#### What Are G2 Users Discussing About MeBeBot Intelligent Assistant?

- [What is MeBeBot Intelligent Assistant used for?](https://www.g2.com/discussions/what-is-mebebot-intelligent-assistant-used-for)

### [Aisera](https://www.g2.com/products/aisera/reviews)

Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise.

**Average Rating:** 4.4/5.0

**Total Reviews:** 133

#### Who Is the Company Behind Aisera?

- **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere)
- **Year Founded:** 2003
- **HQ Location:** San Jose, CA
- **Twitter:** @AutomationAnywh  
55,050 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b65bf215f64217ef3b0ed8a101e77a8d2b3eb6923ef8ecde6e5eaa77ae57d698&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F208639%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,314 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 64% Large, 26% Medium

#### What Do G2 Reviewers Say About Aisera?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Aisera for its **easy implementation and integration** , ensuring a smooth transition and excellent support.
- Users find Aisera's platform incredibly **easy to use** , with seamless integration and supportive implementation from the technical team.
- Users commend Aisera for its **exceptional customer support** , consistently resolving issues and enhancing user experience.
- Users appreciate the **effortless automation** provided by Aisera, enhancing productivity and customer service efficiency.
- Users value the **automation capabilities** of Aisera, significantly reducing agent workload and improving response efficiency.

##### Cons

- Users face a **steep learning curve** with Aisera, requiring extra support for successful integration and deployment.
- Users find the **initial setup and training time-consuming** , leading to a slower start for peak performance.
- Users find Aisera to have **complexity in setup and maintenance** , requiring ongoing adjustments for optimal performance.
- Users find the **slow AI training and limited complex response handling** to be challenging and time-consuming.
- Users experience a **steep learning curve** with Aisera, requiring extra time and support during initial setup.

#### What Are Recent G2 Reviews of Aisera?

**["AI Assistant That Works Wonder"](https://www.g2.com/survey_responses/aisera-review-11589504)**

**Rating:** 4.0/5.0 stars

_— Shruti S._

[Read full review](https://www.g2.com/survey_responses/aisera-review-11589504)

**["User-Friendly and Easy to Adopt, with Great AI Features"](https://www.g2.com/survey_responses/aisera-review-12658974)**

**Rating:** 4.5/5.0 stars

_— PRASHANT G._

[Read full review](https://www.g2.com/survey_responses/aisera-review-12658974)

#### What Are G2 Users Discussing About Aisera?

- [What do you recommend for companies considering Aisera for AI-powered customer support?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-aisera-for-ai-powered-customer-support) - 1 comment
- [What is Aisera used for?](https://www.g2.com/discussions/what-is-aisera-used-for) - 1 comment
- [What are the components of a successful service desk?](https://www.g2.com/discussions/aisera-what-are-the-components-of-a-successful-service-desk)
- [What are the benefits of service desk?](https://www.g2.com/discussions/what-are-the-benefits-of-service-desk)
- [What does service desk software do?](https://www.g2.com/discussions/aisera-what-does-service-desk-software-do)

### [illumichat](https://www.g2.com/es/products/illumichat/reviews)

IllumiDesk AI es una solución de software integral diseñada para mejorar la gestión del conocimiento organizacional a través de capacidades avanzadas de inteligencia artificial. Al integrarse sin problemas con las bases de conocimiento existentes, IllumiDesk AI proporciona a los equipos una plataforma unificada para chatbots, búsquedas impulsadas por IA y herramientas de IA generativa. Esta integración permite a los usuarios aprovechar eficazmente sus datos propietarios, permitiendo un enfoque más eficiente para la recuperación de información y la colaboración. Dirigido principalmente a empresas y organizaciones que dependen en gran medida del intercambio de datos y conocimientos, IllumiDesk AI atiende a equipos que buscan mejorar su eficiencia operativa. Ya sea en atención al cliente, gestión de proyectos o comunicaciones internas, la plataforma sirve para una variedad de casos de uso. Por ejemplo, los equipos pueden desplegar chatbots personalizados adaptados a necesidades específicas, permitiendo interacciones personalizadas que mejoran la experiencia del usuario. Además, la función de búsqueda de IA permite a los usuarios localizar información rápidamente a través de diversos sistemas de almacenamiento de documentos, eliminando la frustración de desplazarse interminablemente por historiales de chat o documentos. Las características clave de IllumiDesk AI incluyen integraciones robustas de API que facilitan la conexión rápida de diversas fuentes de datos sin la necesidad de migraciones extensas. Esta flexibilidad asegura que los equipos puedan aprovechar sus datos existentes mientras se benefician de las capacidades de IA. El componente de análisis ofrece información sobre cómo se está utilizando la IA dentro de la organización, permitiendo la toma de decisiones informadas y la optimización de los recursos de IA. La privacidad y la seguridad son primordiales, con todo el conocimiento propietario protegido, asegurando que la información sensible permanezca confidencial y protegida de amenazas externas. IllumiDesk AI se destaca al proporcionar una única plataforma que consolida múltiples herramientas de IA, permitiendo a los usuarios generar texto, imágenes, avatares y más sin la necesidad de aplicaciones dispares. Esta consolidación no solo reduce costos, sino que también simplifica la experiencia del usuario, ya que los equipos pueden acceder a una amplia gama de funcionalidades desde un asistente integrado. Además, la flexibilidad de la plataforma permite a las organizaciones alternar entre varios modelos de lenguaje grande (LLMs), asegurando que se mantengan a la vanguardia de los avances en IA. En esencia, IllumiDesk AI está diseñado para empoderar a los equipos proporcionando un entorno centralizado, seguro y eficiente para la gestión del conocimiento y la utilización de IA. Al combinar características poderosas con una funcionalidad fácil de usar, ofrece a las organizaciones una manera de maximizar el potencial de sus datos mientras fomenta la colaboración y la innovación.

**Average Rating:** 4.5/5.0

**Total Reviews:** 13

#### Who Is the Company Behind illumichat?

- **Vendedor:** [Illumichat](https://www.g2.com/es/sellers/illumichat)
- **Año de fundación:** 2015
- **Ubicación de la sede:** Atlanta, GA
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e006ae91ffa02e9495e8ef281a041cabdc3b0895891fd7f0d01b3887ff756a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fillumidesknow&secure%5Burl_type%5D=linkedin_company_website)  
7 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 22% Medium

#### What Do G2 Reviewers Say About illumichat?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios elogian la **facilidad de uso** de illumichat, lo que permite una rápida creación de cursos y una integración perfecta con los sistemas existentes.
- A los usuarios les encanta la **creación de cursos sin esfuerzo** con Illumichat, apreciando su interfaz intuitiva y sus características que ahorran tiempo.
- A los usuarios les encantan las **capacidades para ahorrar tiempo** de IllumiDesk, lo que permite una creación de contenido más rápida y una experiencia de enseñanza más eficiente.
- A los usuarios les encanta lo fácil que es crear cursos rápidamente con **las características de IA fáciles de usar de IllumiDesk** , mejorando su experiencia de enseñanza.
- Los usuarios destacan el **fantástico soporte al cliente** de Illumichat, que ayuda a comprender las características y la hoja de ruta de manera efectiva.

##### Cons

- Los usuarios encuentran **las capacidades de edición limitadas** frustrantes, lo que requiere un esfuerzo adicional para finalizar los planes de lecciones y las tareas.
- Los usuarios encuentran frustrantes las **funciones limitadas** de illumichat, particularmente la falta de funciones básicas como copiar y pegar.
- Los usuarios a menudo encuentran frustrante el **rendimiento lento** de illumichat, especialmente cuando realizar tareas simples lleva demasiado tiempo.
- Los usuarios encuentran **la complejidad de illumichat** desafiante, lo que hace difícil comprender completamente el producto.
- Los usuarios encuentran la **complejidad difícil de entender** , lo que resulta en una experiencia de aprendizaje desafiante con Illumichat.

#### What Are Recent G2 Reviews of illumichat?

**["Integración sin esfuerzo y experiencia amigable para el usuario"](https://www.g2.com/es/survey_responses/illumichat-review-11982301)**

**Rating:** 5.0/5.0 stars

_— Isaac B._

[Read full review](https://www.g2.com/es/survey_responses/illumichat-review-11982301)

**["Constructor de Asistentes de IA Sobresaliente con Interfaz Intuitiva"](https://www.g2.com/es/survey_responses/illumichat-review-11952215)**

**Rating:** 4.5/5.0 stars

_— Konjengbam M._

[Read full review](https://www.g2.com/es/survey_responses/illumichat-review-11952215)

### [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews)

Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done.

**Average Rating:** 4.6/5.0

**Total Reviews:** 147

#### Who Is the Company Behind Leena AI Autonomous Agent?

- **Seller:** [Leena AI](https://www.g2.com/sellers/leena-ai)
- **Year Founded:** 2018
- **HQ Location:** 132 West, 31st Street, Suite #1006, New York 10001
- **Twitter:** @LeenaAI\_  
364 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b67c82063010f20c631f75969e04d5cbe9b13ae9bbc69b345d7b7a04f95060f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13370785%2F&secure%5Burl_type%5D=linkedin_company_website)  
292 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Inside sales specialist
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 70% Large, 24% Medium

#### What Do G2 Reviewers Say About Leena AI Autonomous Agent?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Leena AI, making query resolution quick and transparent for everyone.
- Users appreciate the **efficiency** of Leena AI, enabling quick resolution of inquiries and enhancing overall employee satisfaction.
- Users appreciate the **helpfulness** of Leena AI Autonomous Agent, enhancing team efficiency and resolution of queries.
- Users appreciate the **excellent customer support** from the Leena AI team, always ready to assist during the bot launch.
- Users value the **quick and accurate HR support** provided by Leena AI, enhancing efficiency and engagement.

##### Cons

- Users experience **system glitches** occasionally, which hinder the overall functionality and reliability of the product.
- Users report **software bugs and AI limitations** that hinder the effectiveness of the Leena AI Autonomous Agent.
- Users experience **software bugs and AI limitations** that disrupt functionality and lead to frustrations with updates and server issues.
- Users find a **lack of features** in Leena AI, wishing for more integration and human-like interactions.
- Users note **limited features** in Leena AI, lacking some advanced functions and a personal touch in interactions.

#### What Are Recent G2 Reviews of Leena AI Autonomous Agent?

**["Efficient and Intuitive: A Great Tool for Internal HR Automation"](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164)**

**Rating:** 5.0/5.0 stars

_— Mayank A._

[Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164)

**["Leena AI - Autonomous Agent"](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461)**

**Rating:** 5.0/5.0 stars

_— Yashika T._

[Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461)

#### What Are G2 Users Discussing About Leena AI Autonomous Agent?

- [What needs improvement with Leena AI to better meet your HR automation needs?](https://www.g2.com/discussions/what-needs-improvement-with-leena-ai-to-better-meet-your-hr-automation-needs)
- [How do you use Leena Ai?](https://www.g2.com/discussions/how-do-you-use-leena-ai)
- [What is the use of Leena Ai?](https://www.g2.com/discussions/what-is-the-use-of-leena-ai)
- [What does Leena AI do?](https://www.g2.com/discussions/what-does-leena-ai-do) - 1 upvote
- [What is Leena Al?](https://www.g2.com/discussions/what-is-leena-al)

### [LivePerson](https://www.g2.com/products/liveperson/reviews)

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

**Average Rating:** 4.3/5.0

**Total Reviews:** 185

#### Who Is the Company Behind LivePerson?

- **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson)
- **Company Website:** www.liveperson.com
- **Year Founded:** 1995
- **HQ Location:** New York, NY
- **Twitter:** @LivePerson  
10,758 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=719dbd6b86949a9c60efda4c788bb4dfd01bd48c7b9aeda3e7cdf4c8f950b44f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F164748%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,190 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Internet, Retail
- **Company Size:** 43% Medium, 33% Large

#### What Do G2 Reviewers Say About LivePerson?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **solid AI support** of LivePerson, enhancing customer engagement and offering flexible communication options.
- Users appreciate the **ease of use** of LivePerson, facilitating seamless personalized interactions and efficient ticket management.
- Users appreciate the **helpful AI support** of LivePerson, enhancing customer engagement and simplifying communication channels.
- Users appreciate the **fast response time** of LivePerson's AI integration, enhancing customer support efficiency significantly.
- Users appreciate the **operational efficiency** of LivePerson, enhancing engagement, support, and overall customer experiences.

##### Cons

- Users find the **complex learning curve** of LivePerson challenging, though documentation and support can assist.
- Users face **complexity issues** with LivePerson's setup and interface, impacting onboarding and overall user experience.
- Users find the **steep learning curve** of LivePerson challenging, especially during onboarding and with frequent updates.
- Users find LivePerson to be **expensive** due to increased pricing and high resource requirements for implementation.
- Users are disappointed by the **missing features** in LivePerson, which hinder functionality and reliability in their operations.

#### What Are Recent G2 Reviews of LivePerson?

**["LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement"](https://www.g2.com/survey_responses/liveperson-review-12275314)**

**Rating:** 4.5/5.0 stars

_— Felice C._

[Read full review](https://www.g2.com/survey_responses/liveperson-review-12275314)

**["Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform"](https://www.g2.com/survey_responses/liveperson-review-12211374)**

**Rating:** 4.0/5.0 stars

_— Nataporn C._

[Read full review](https://www.g2.com/survey_responses/liveperson-review-12211374)

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Similar Categories

- [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms)
- [AI Agents For Business Operations](/categories/ai-agents-for-business-operations)
- [AI Agents for HR](/categories/ai-agents-for-hr)

- [AI Customer Support Agents](/categories/ai-customer-support-agents)
- [AI Marketing Agents](/categories/ai-marketing-agents)
- [AI SDRs](/categories/ai-sdrs)

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[Browse AI IT Agents Themes](/categories/ai-it-agents/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

AI IT agents are autonomous AI agents that manage and optimize IT operations and support processes, deeply integrated with IT service management (ITSM) systems, knowledge bases, and workflows to autonomously resolve tickets, detect incidents, classify issues, and escalate complex problems to human IT staff while delivering specialized, high-quality IT support interactions.

### Core Capabilities of AI IT Agents

To qualify for inclusion in the AI IT Agents category, a product must:

- Integrate deeply with business systems such as ITSM platforms or knowledge bases to ensure data-driven, role-specific interactions
- Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses
- Allow users to design the agent's trusted role, tone, and capabilities to suit specific IT workflows
- Offer data and reporting tools for agent interactions and performance such as dashboards or insights reports
- Enable seamless human-in-the-loop functionality for escalating complex conversations or unresolved incidents
- Support advanced automation for proactive task execution such as ticket resolution or issue detection
- Maintain security, compliance, and data privacy protocols for all interactions
- Support incident management processes autonomously while ensuring high-quality resolution of tickets and issues

### Common Use Cases for AI IT Agents

IT operations teams use AI IT agents to scale support capabilities and reduce downtime through autonomous, intelligent ticket and incident management. Common use cases include:

- Autonomously resolving common IT tickets such as password resets, access requests, and software provisioning
- Proactively detecting and classifying incidents before they escalate to critical failures
- Automating repetitive IT workflows including ticket categorization, routing, and status updates

### How AI IT Agents Differ from Other Tools

AI IT agents offer specialized, ITSM-embedded functionality that sets them apart from broader [bot platforms](https://www.g2.com/categories/bot-platforms) and standard [chatbot software](https://www.g2.com/categories/chatbots), which may offer basic conversational abilities without deep IT system integration or autonomous task execution. They also differ from general [AI agents for business operations](https://www.g2.com/categories/ai-agents-for-business-operations) by being tailored specifically for IT use cases with deep integrations into [ITSM platforms](https://www.g2.com/categories/it-service-management-itsm-tools) and [workflow management tools](https://www.g2.com/categories/workflow-management).

### Insights from G2 on AI IT Agents

Based on category trends on G2, autonomous ticket resolution and proactive issue detection stand out as the most impactful capabilities. These platforms deliver reductions in mean time to resolution and improved support team efficiency as primary outcomes of adoption.

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