Our account executive Eleanor is always accommodating with anything you need. I also like the ease of the dashboards and how they give you a quick overview of how everything is going Review collected by and hosted on G2.com.

I want to be able to listen to more of the calls - as in going back further than 28 days. In addition, having the ability to chop and change more of the dial-plan at a given time. Review collected by and hosted on G2.com.

Infinity Call Tracking gives us the best insight into the quality of leads generated and their value to our online activities. They are a good partner to have and also quick to react to any queries. Review collected by and hosted on G2.com.

I think it's quite challenging to understand the limitations of the software and I feel like we might be missing out on a lot of data. Maybe more videos to show the product potential, and an account manager check-in or account review. Review collected by and hosted on G2.com.

The sales and oboarding process with infinity has been first class, and the tracking service works perfectly. Review collected by and hosted on G2.com.

We haven't encountered any issues with Infinity so far. Review collected by and hosted on G2.com.

Up to date, accurate information on my campaigns Review collected by and hosted on G2.com.

There's nothing i don't like about Infinity CallTracking. Review collected by and hosted on G2.com.

High level of support from our Account manager Review collected by and hosted on G2.com.

Clunky interface though this is improving Review collected by and hosted on G2.com.

Super easy to use and Paige is always on hand if we have any questions Review collected by and hosted on G2.com.

There is nothing I don't like about Inifnity Review collected by and hosted on G2.com.

Simple to use and provides greater visibility of our PPC performance. Helping us to manage our calls in a space where we have hundreds of 0800 numbers. Review collected by and hosted on G2.com.

Some of the data analysis functions in the hub could be more useful, for instance better visibility on individual keyword performance and the ability to aggregate and analyse call log data in bulk. It would be great to see common user journeys and behavoirs across thousands of interactions for instance. Review collected by and hosted on G2.com.

It provides us with an in-depth understanding of what marketing activity drives our calls. Review collected by and hosted on G2.com.

It can be a bit daunting...there is so much scope for using it but sometimes it can be a bit overwhelming and not necessarily intuitive. Review collected by and hosted on G2.com.

Thoroughly detailed data that shows customers just how they can join the link between online and offline, enabling them to make more informed business decisions Review collected by and hosted on G2.com.

It can be costly to customers (and small businesses) who may be put off initially by the pricing, especially with the add ons that are avaialble to potentially use Review collected by and hosted on G2.com.

The power that this tool has when talking about reporting call tracking. Review collected by and hosted on G2.com.

It's not very clear what the call journey is set up for the customer. Review collected by and hosted on G2.com.